Windstream Pays Georgia $600,000 For Slow DSL Speeds
by Karl Bode 09:04AM Tuesday Feb 25 2014 Tipped by sethf
The Georgia Governor's Office of Consumer Protection this week announced that they've struck a settlement with Windstream over accusations that the telco was failing to deliver advertised speeds to the company's DSL users. According to CBS 46 in Atlanta
, Windstream will pay $600,000 ($350,000 in civil penalties, administrative fees and expenses and $250,000 in restitution) for selling over-saturated DSL services incapable of providing promised speeds. "Be careful what you're saying, be sure what you're saying is accurate and that you can back it up," said administrator John Sours. "You need to be accountable for what you tell people you're going to do."
Re: Have They Fixed Their Service? Not surprising really, I think CenturyLink has similar problems in many markets. A lack of market competition means you don't have to care, unfortunately. Especially when a $600k fine is as bad as it gets.
Roanoke Rapids, NC
Re: Have They Fixed Their Service? Over on the CenturyLink forums there is no where near the problems that Windstream seems to have.
VDSL2 25/2 service
Win:Win for Windstream and the state. Georgia gets $600k and Wiindstream carries on business as usual. That $600k is just the cost of business for them. In the end their subscribers won't get much more than a $2 credit for something they won't ever use.
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.
Disasterious, bloodsucking Company I have no other choice but to be with Windstream. Have a look at the Windstream forums. We've been lied to non-stop. I'm on my 10th ETR set for tomorrow, the 26th. Think I'll see any repairs? Of course not..
"...Looks like the State gets all of the money and the customers that were defrauded get $0.00. Also, the settlement terms don't induce Windstream to improve service.
"In resolution of these allegations, Windstream will pay a total of $600,000, which includes a $175,000 civil penalty, $175,000 in administrative fees and expenses, and $250,000 in cy pres restitution to be used for the purchase of new computer equipment for the Technical College System of Georgia."
The consumers, like me, receive nothing. Not a single thing to ensure WS does the right thing.. Nothing. The State of Ga is as bad as Windstream IMO.