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Windstream Users Hit by Significant Phone Outage
Many Users Can't Make Calls, Can't Call Support
by Karl Bode 02:16PM Monday Apr 29 2013 Tipped by michieru See Profile
Windstream users say that they've spent much of today unable to use Windstream phone service. A statement posted to our forums by the company insists the outage only impacts 1-800 numbers, though users say that the outage impacts all long distance service and some local calls. A notice posted to the company's Facebook page is slightly more specific. "Windstream’s network operations and engineering teams are working a widespread outage affecting long-distance and toll free call processing," says the company. "This has also affected inbound calling to our support centers," meaning that impacted users whose phones don't work can't call in for support. The company isn't giving technical specifics on the cause of the outage, or a hard restoration ETA.

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rw123
Premium
join:2004-01-16
Indianapolis, IN

Down in Indianapolis

At a clients office now, outgoing long distance is down, incoming 800 down, incoming long distance appears to be ok, local calls work both ways.

now the wait!
--
Running Arris TM722G

michieru
Premium
join:2009-07-25
Miami, FL

!

Been down since 12:00PM today with still no updates other than twitter which said 12:30PM. It's now 2:27PM.

EvelKub
Kitty is crazy
Premium
join:2002-03-17
Mesa, AZ

Re: !

Should they work on fixing the problem, or stop to hold your hand? :P

michieru
Premium
join:2009-07-25
Miami, FL

Re: !

Cute coming from someone who is tier one technical support. At least Windstream notified us of the problem. I feel sorry for the customers you handle.
coma9

join:2013-02-05
United State

Well...

stuff happens. Guess we'll see how they handle it, that will be the true news here.

Alpha Pipe

@nuvox.net

Windstream

We have Windstream Business. Our toll free is down as well as long distance. People calling in get a message that our phone is out of service on our toll free line. On long distance they just get a busy signal. We are also only able to make outbound calls sporadically - only about 1 in 5 will go through. Windstream seems awful quiet about this. From what i understand it is much bigger than they've said. I can't understand how they don't have one person that can make some type of statement giving an ETA.

Windstream outage Columbia SC

Almost all phone service not working. A few customers can call in but most get "All circuits busy" or else busy signal. Likewise outbound, a few numbers can be called, but most cannot.
Unable to reach Windstream to report the problem.

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Huh..

I wonder if they're having the same issue.

»www.ktvq.com/news/wyoming-areas-···-outage/

michieru
Premium
join:2009-07-25
Miami, FL

Re: Huh..

Makes me wonder if it was a good idea to post that on the news because the first thing that came to mind was "who is going to call the police if they are getting robbed?" from a robbers point of view.

STL

@stlouislaw.com

Service out in Saint Louis, too, for last four hours, approx

We have an occasional call come in or go out, but I'm estimating that 90%-plus are not connecting. This is affecting our local service thru Windstream primarily, not long-distance as stated on their website.
MaBell84_RIP

join:2010-05-21
Middlefield, OH

Outage....

Click for full size
My DSL and landline still work, probably one of the few...

This is what their main web page says....Late Y2K bug?????
dustmevic

join:2012-12-04
Lawrenceville, GA

Windstream Issues

telephone service provider has experienced a severe equipment failure (a primary routing switch covering a large region of the country has experienced a direct lightning strike), and is unable to provide an ETA on full service restoration. While calls are intermittently arriving at our TAC through backup routing, our provider is not able to guarantee that 100% of calls will be shunted to the backup circuits.

mackey
Premium
join:2007-08-20
kudos:13

Re: Windstream Issues

said by dustmevic:

(a primary routing switch covering a large region of the country has experienced a direct lightning strike)

Lets hear it for redundancy of critical routing equipment!

Wait..

Lets hear it for lightning protection!

Hrm...

Lets hear it for doing things half-assed!

There we go.

/M
Jeff35582

join:2002-10-25
Snellville, GA
Experiencing this issue at our offices as well.
No outgoing LD.

tonif

@207.106.18.x

Re: Windstream Issues

Latest Update from Overland Park Ks: They (Windstream) are rolling back a software update that was made this weekend. However the rollback will be a lengthy and manual process.

ropeguru
Premium
join:2001-01-25
Mechanicsville, VA
said by dustmevic:

telephone service provider has experienced a severe equipment failure (a primary routing switch covering a large region of the country has experienced a direct lightning strike), and is unable to provide an ETA on full service restoration. While calls are intermittently arriving at our TAC through backup routing, our provider is not able to guarantee that 100% of calls will be shunted to the backup circuits.

said by tonif :

Latest Update from Overland Park Ks: They (Windstream) are rolling back a software update that was made this weekend. However the rollback will be a lengthy and manual process.

So which is it? A lightning strike or software issue?

Need links to both posted.

tonif

@207.106.18.x

Re: Windstream Issues

»www.isitdownrightnow.com/windstream.net.html
Post from 38 minutes ago references the upgrade that failed over the weekend and that they are moving back to the old system.

NOCTech75
Premium
join:2009-06-29
Marietta, GA
Didn't Live write a song about it? Lightning crashed, an old piece of software dies.

tonif

@207.106.18.x

Re: Windstream Issues

Latest update from Overland Park KS: They (Windstream) are rolling back a software update that was made this weekend. However the rollback will be a lengthy and manual process.

jimk
Premium
join:2006-04-15
Raleigh, NC
Reviews:
·Time Warner Cable

Services partially restored

Windstream has posted an update saying that most customers are back up and running. I can confirm that the situation is improving and can now place calls to certain Windstream numbers that were not working earlier today.

After a client called about this issue, and I determined their PBX was operating properly, I turned to Twitter and Facebook to confirm the outage since Windstream's support lines were dead as well.

On a side note, I thought this was interesting: a tw telecom T1, Verizon Wireless phone, and T-Mobile phone were all unable to reach the affected Windstream numbers, yet I had no problems calling the same numbers from my VoIP.ms account.

This isn't the first (nor will it be the last) large outage from a major phone carrier, and it is an example why you should always have your own backup plan for when something goes wrong.
TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

Windstream Up & Support Docs

Windstream has stated on a different FB page that the services are coming up in blocks for customers. Also they have posted a document that allows customers to point their numbers to a cell phone or another VoIP service for the time being. That was announced about an hour ago. If you are a Windstream Partner check your email for the document if you are unable to locate it online.

joepfives

@namfg.com

Still having problems

Our office in Birmingham, AL still has very spotty service through their Windstream VOxIP circuit. I also cannot reach Windstream customer service from our office in Cleveland.

Obviously, not everything is fixed yet.

michieru
Premium
join:2009-07-25
Miami, FL

2 edits

Services Restored

Service has been working again after 5PM yesterday. Total downtime 5 hours.

Good job on getting everything back up Windstream.

EDIT: Disregard.... problems began again at 8:50AM.

Intermittent issues with inbound and outbound.

jk4600

@AchillesNetworks.com

Windstream outage

Service still out in Jupiter, Florida - can't dial out, receiving some incoming calls.
Jeff35582

join:2002-10-25
Snellville, GA
Reviews:
·AT&T DSL Service

NW Georgia outage continues

Our service has been hit and miss all morning again. It cleared up last night mostly the 2 late salesman were able to make outgoing LD calls except for a few.
This A.M. most calls can not go out.

Anyone from Windstream monitoring this that can give an update?

Still unclear if this is from a lightning strike or a software upgrade gone awry but our salesmen are edgy when they can't make money and 22 of them have me trapped in the building and I can't escape.
tonif

join:2013-04-30

Re: NW Georgia outage continues

From www.Windstreambusiness.com/support
4/30/2013 At 6:30 P.m. EDT
While conducting recent network upgrades with the goal of improving reliability, we migrated parts of our long distance network to new technology. Unfortunately, after the new technology was subjected to mass volume, this newly upgraded system began performing erratically. We have subsequently reverted to the prior configuration. Regrettably, there are lingering, isolated issues that we are aggressively working to resolve.

That was ugly...

xSprinttech

@wideopenwest.com

And somewhere, a verizon tech is laughing

Just sayin.. Windstream still around?