 | | Sounds like User Error Awesome. I think she was drinking way before the tech arrived. She should be jailed for a long time. | |
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 |  HarleyYacYacoPremium
join:2001-10-13
Allendale, NJ
kudos:1 | Re: Sounds like User Error She should have used the "Comcast Hammer" 
Lee | |
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| | | Sounds like the tech was smokin' something. That's one way to get out of fixing a customer's Internet connection--file a false report and get "the law" to tell your customers to not have any contact with you. | |
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| |  ThrowDemsOutIf you can't convince 'em, confuse 'emPremium
join:2002-03-03
Mullica Hill, NJ
kudos:4 | Re: Sounds like User Error said by mod_wastrel:Sounds like the tech was smokin' something. That's one way to get out of fixing a customer's Internet connection--file a false report and get "the law" to tell your customers to not have any contact with you. Get real. It was most likely a frustrated customer that made threats and that is it. I doubt a tech would make a false police report just to avoid fixing a problem.
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My BLOG .. .. Internet News .. .. My Web Page
Ask yourself one question: 'Do I feel lucky?' Well, do ya punk? | |
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| | | | | Re: Sounds like User Error Well, mostly I was being facetious to offset the obviously one-sided post concerning a "news" item that had no more substance than he-said/she-said. Of course, all techs are wonderful, competent fellows and ladies... even the ones who go around killing and otherwise attacking customers and their property (Comcast anyone?).
I doubt everything. | |
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|  SplitpairPremium
join:2000-07-29
Cow Towne
kudos:3 | They don’t need to be drunk.
In late 2000 I walked into a travel agency off Sunrise Boulevard in NE Fort Lauderdale the trouble was a repeat and as always in that building it was the result of a perpetually unlocked electrical room that was a haven for illicit nighttime activity.
The owner was righteously pissed he’s in the travel business and if the phones are not ringing he’s not making money so he read me the riot act and once he finished I asked (since he didn’t recognize me) where’s your phone equipment? He directed me to the location and then went to the front and locked the only door which got my attention. I determined the main line that he called the trouble in on was working but as I moved lower on the 21X the remaining 11 lines got worse with the last two totally out of service and quite noisy. In this building such an indication usually meant the trouble was a 66 block installed at about urinal height that is now drying out in the electrical room the replacement of which is one reasons we carry lots of throw away rubber gloves.
I explained to the subscriber the trouble is outside and I need to go to the meter room to check it out. He exploded I mean flipping exploded and made it very clear he is not letting me leave until the trouble is resolved and resolved forever. I tried to explain I needed to trouble shoot outside (and get the heck out of there) but he wouldn’t budge and demanded that if I need help “outside” I needed to call my boss and get help which I sort of agreed to do. I placed my buttset on the first line dialed 911 listened until the operator answered and then set the still off hook buttset on top of the subscribers key system and told the guy “it’s busy but still if you don’t let me out of here I cannot fix your line” that and much more of "our" conversation was clearly heard by the 911 operator and my help did arrive quickly though sadly no lines where fixed that day as the owner suddenly had new commitments to deal with.
Wayne
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If you cannot fix it with a buttset and some beanies you ain't a technician.
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zenafu
join:2007-06-12
Brooklyn, NY | Faster, DSL, faster! "she threatened to hold him hostage until he fixed her Internet connection."
If there were a market for BroadbandReports porn fiction I'd definitley use that sentence at some point. | |
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| | Hmmmmm quote:
"I don't want to hold you hostage, but would you mind hanging around until the other technician arrives so that the two of you can sort it out," Sinclar recalls asking.
That sounds like something an English person would say.
Could be the tech said someone else will be down to help her while he runs to another call. Probably like being told by a CSR that they will call you back and it never happens. | |
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| | | Re: Hmmmmm People are nuts, I fully believe she threatened the tech as I've been threatened plenty of times. | |
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| | | | Re: Hmmmmm Threatened by some lady in a flowery nightgown and hello kitty curlers? Give me a break, do the job right and stop giving people the run around and there wont be any problems. | |
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| | | | | Re: Hmmmmm How the hell do you know he didn't do his job right? I don't care if it were a 90 year old woman with a gun. Assumptions maybe? | |
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| | | | | said by ossito16:Give me a break, do the job right and stop giving people the run around and there wont be any problems. Except when the problem is with the computer and not the connection. But then you have idiots like this who refuse to believe that something could be wrong the PC because "my computer is new" or "it was working fine before." It's not the ISPs responsibility to maintain and fix her PC and often ISP techs only have basic computer skills as being an advanced PC user really is not required to install cable and DSL lines | |
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| | | | | | Re: Hmmmmm said by beatsnpieces:It's not the ISPs responsibility to maintain and fix her PC and often ISP techs only have basic computer skills In fact, not only doesn't the ISP have the responsibility to fix and maintain users' computers, but touching them at all (outside of normal hook up/disconnect procedures) could result in liability on the ISP's part. The customer's computer could get messed up later and the customer could blame the ISP. Even if the ISP wasn't really to blame, the ISP could get bad PR and possibly even sued over the issue. Much better to just tell technicians not to touch customer's computers at all.
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-Jason Levine
Support a children's charity. Buy a calendar. Shooting For A Cause
Jason's Toolbox | PCQandA.com | |
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| | | |  ShootToThrilTell The TruthPremium
join:2004-06-07
Sherman Oaks, CA | Wouldn't it be a wonderful world if Techs had something more than basic knowledge of a computer as they hook it up the internet. Every time i had a tech over i feel like some more than basic computer skills and knowledge would be greatly appreciated as I'm an advanced user | |
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| | | | | | | Re: Hmmmmm said by ShootToThril:Wouldn't it be a wonderful world if Techs had something more than basic knowledge of a computer as they hook it up the internet. Every time i had a tech over i feel like some more than basic computer skills and knowledge would be greatly appreciated as I'm an advanced user If your an advanced user, why would you want or need someone else touching your computer at all? | |
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| | | | | | ShootToThrilTell The TruthPremium
join:2004-06-07
Sherman Oaks, CA | Re: Hmmmmm When they your service up or have to come and check on connection problems duh. | |
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| | | | | Reviews:
 ·Mediacom
| said by ShootToThril:Wouldn't it be a wonderful world if Techs had something more than basic knowledge of a computer as they hook it up the internet. Every time i had a tech over i feel like some more than basic computer skills and knowledge would be greatly appreciated as I'm an advanced user As a field tech troubleshooting TV, HSD and phone service I have to tell you that not only I am not encouraged but I am strictly told not to troubleshoot computer issues beyond making sure that
Networking options are set up properly and the modem is plugged in (via ethernet or USB)
I consider myself somewhat computer-savvy and I build my own PCs and also help my friends with hardware installs and spyware infections but I will not risk my job to fix your computer problem. I also carry a laptop and a small TV in my truck just for these purposes. So I can show you it's your equipment that's causing a problem.
I have no doubt this lady made threats. Some people just FREAK out. Several years ago one of my coworkers had to call dispatch (without the customer knowing, just dialed the number and left it on) and he was lucky she could hear the customer yelling so she sent the cops over. | |
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| |  vpokoPremium
join:2003-07-03
Boston, MA | said by goahead:People are nuts, I fully believe she threatened the tech as I've been threatened plenty of times. How does the fact that you've been threatened at all have any effect on what happened here? I've never been mugged, but I can still believe someone when it happens to them. | |
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| | | | | Re: Hmmmmm said by vpoko:said by goahead:People are nuts, I fully believe she threatened the tech as I've been threatened plenty of times. How does the fact that you've been threatened at all have any effect on what happened here? I've never been mugged, but I can still believe someone when it happens to them. Try to think about it. People keep posting that the guy just lied and left which shows how well people think of technicians. It makes no difference if its a woman, if someone is acting like they have a gun its not something to ignore de to bunny slippers. | |
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| | | | | Try being a DirecTV Tech, out on a service call, for a customer u never installed for, to fix a shotty install, and after doing so, suddenly the husband appears out of nowhere when the wife says he was sleeping. And the husband is decked out in his full police uniform, gun and all, and is sweating bullets (nop pun intended) dropping curse words and cornering you against the house where the dish is at, a retaing wall and him. with the conversation escalating, he then walks inside to see the outher work you did and calls u in and starts going off that it aint good enough, and demands that u not leave till its fixed the way he likes, and when u go to ur truck to get ur tools he pulls out a gun on ya as if ya trying to flee? | |
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| | | | vpokoPremium
join:2003-07-03
Boston, MA | Re: Hmmmmm said by OSUGoose:Try being a DirecTV Tech, out on a service call, for a customer u never installed for, to fix a shotty install, and after doing so, suddenly the husband appears out of nowhere when the wife says he was sleeping. And the husband is decked out in his full police uniform, gun and all, and is sweating bullets (nop pun intended) dropping curse words and cornering you against the house where the dish is at, a retaing wall and him. with the conversation escalating, he then walks inside to see the outher work you did and calls u in and starts going off that it aint good enough, and demands that u not leave till its fixed the way he likes, and when u go to ur truck to get ur tools he pulls out a gun on ya as if ya trying to flee? I have no idea what your story has to do with this article. Those certainly weren't the facts presented in this case. Your own experiences have nothing to do with it. | |
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| | | | | | | Re: Hmmmmm providing insight as to how customers think, and that it hapens often. | |
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| | | | | | vpokoPremium
join:2003-07-03
Boston, MA | Re: Hmmmmm said by OSUGoose:providing insight as to how customers think, and that it hapens often. Because obviously every customer is the same... | |
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HarleyYacYacoPremium
join:2001-10-13
Allendale, NJ
kudos:1 | She's a threat alright............ Maybe he could have called the Royal Mounted Police..........please
Lee | |
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 rloconeHonor Our Heros, Our Armed ForcesPremium
join:2002-04-10
Kokomo, IN |  People are Desperate!
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*** Never Forget 9/11 *** | |
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|  joakoPremium
join:2000-09-07
/dev/null
kudos:5
·Comcast
 ·AT&T U-Verse
| Re: People are Desperate! said by rlocone:Due the current state of the economy many people are relying more and more on their connections to find work. I work as a call auditor and lately hearing more people panic over their connection if it doesn't work. It's sad but if the internet was to fail I'd open up the New York Times Sunday Edition and get the fax machine out. Do it the old fashion way. I'd get my fax machine out and then discover that it doesn't work because the internet is down, And then pick up the phone to try to call a bomb threat to the ISP then to only notice the phone doesn't work because the damn intenet is down.
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09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0 | |
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| |  Doctor OldsI Need A Remedy For What's Ailing Me.Premium,VIP
join:2001-04-19
1970 442 W30
kudos:17 | Re: People are Desperate! said by joako: I'd get my fax machine out and then discover that it doesn't work because the internet is down, Fax machines don't rely on the Internet and don't work over Broadband. They are POTS devices (means they require a dial tone from regular traditional phone service). Some Fax machines may partially work on a VoIP connection if the provider offers the right codecs needed for Fax.
said by joako:And then pick up the phone to try to call a bomb threat to the ISP then to only notice the phone doesn't work because the damn intenet is down. That proves VoIP is not a POTS replacement and people that put all their eggs in one basket, often lose all their eggs at once.
And if you really are serious about calling in any threats, you should get the treatment the woman received.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? | |
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| | What did she mean. "I don't want to hold you hostage, but would you mind hanging around until the other technician arrives so that the two of you can sort it out,"
Well I see "I don't want to hold you hostage" meaning she is not going to. and " would you mind hanging around until the other technician arrives" asking if he minds also does not say you will stay here. If this is what was really said the Tech is an idiot for thinking otherwise. | |
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Reviews:
·AT&T U-Verse
| He said-She said Sounds to me like its a "he said she said" scenario and the burden of proof should be on the accuser not the accused (if this were the U S of A) but alas we all know that you are guilty until you prove you are innocent these days despite the Constitutional rights (assumming a domestic US of A issue) Canada may be different so I couldn't comment or even rant on our Canadian neighbors.Maybe you are guilty until proven innocent under Canadian law. The fact that no gun was found or wany witness or evidence to prove her side makes me wonder the validity.
Oh well, just another BS story that will need more information. | |
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|  PashuneCaps stifle innovationPremium
join:2006-04-14
Gautier, MS
 ·Vonage
·CableOne
·magicjack.com
| Re: He said-She said said by jimbo48:Sounds to me like its a "he said she said" scenario and the burden of proof should be on the accuser not the accused (if this were the U S of A) but alas we all know that you are guilty until you prove you are innocent these days despite the Constitutional rights (assumming a domestic US of A issue) Canada may be different so I couldn't comment or even rant on our Canadian neighbors.Maybe you are guilty until proven innocent under Canadian law. The fact that no gun was found or wany witness or evidence to prove her side makes me wonder the validity. Oh well, just another BS story that will need more information. Yeah, but remember that guy who was arrested for threatening to blow up his ISP over the phone? | |
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| | Cogdis
join:2007-03-26
Floral Park, NY | Re: He said-She said said by Pashune:Yeah, but remember that guy who was arrested for threatening to blow up his ISP over the phone? They probably have a recording of that phone call.
If this woman was making the guy believe that he was being held hostage with a gun, would she really let him leave the building alone to go to his van?
"Ok fine, but you come back or I'll shoot you..." | |
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| | | Reviews:
·AT&T U-Verse
| Re: He said-She said LOL- IF I were going to pull a gun on someone, I sure as hell wouldn't let them go wandering off to their truck!
It's one thing to be "accused" of assault and another to make the charges stick, especially without a witness or any supporting evidence. The accused can turn around and slam the accuser for bring false chargess and collect expensesd lost wages etc.
I had a nutcase neighbor who would throw bricks at my dog over the fence thbnking my dog was barking. then he went to putting threatening letters in my mailbox.
What did the authorities do when I dutifully reported it? not a damn thing because there were no witnesses to the acts except me. I told the sheriff the next time they wil have to send either a cop or a coroner if it happened again. Funny, it all stopped!! | |
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 KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK | There are three sides to every story.... In this case,
His side
Her side
and
The Truth. 
Seems like we've heard his and her side(s).
The truth is probably somewhere in the middle. | |
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|  HD_RidePremium
join:2000-10-18
Trenton, NJ
·VoicePulse
| Re: There are three sides to every story.... said by KrK:In this case, His side Her side and The Truth. Seems like we've heard his and her side(s). The truth is probably somewhere in the middle. there you go making sense again.... | |
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