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iPhone Users Greeted With Morning Outage
AT&T users reporting morning data connectivity problems...

Last week an AT&T insider suggested that the sooner that all iPhone users upgraded to the new 2.0.2 update, the sooner iPhone users would be in connectivity nirvana. So far that doesn't appear to be the case, with users in our all things Macintosh forum reporting that they've lost EDGE and/or HSDPA data service connectivity completely this morning. "Email, Safari, everything is toast," complains one user. "No Edge connectivity at all," complains another. It looks like this may not be specific to the iPhone, as other AT&T customers say they're also having connectivity issues. "We are aware of the reports, and we are looking into it," AT&T spokesman Brad Mays tells me.

Update: AT&T has this to say about this morning's problems: "There was a routing issue affecting some wireless data use in the Northeast region. AT&T technicians determined the cause and restored service at 11:56 a.m. EDT. Voice calling, text messaging and BlackBerry email were unaffected."
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gv
Untelligence Everywhere
join:2001-09-07
Horsham, PA

gv

Member

May not be specific to iPhone

This morning I have web access on my Q (AT&T) but no data (Outlook email, etc.). AT&T customer service says "outage in Eastern PA" but could not provide a timeframe for resolution.
jmbaker
join:2004-08-28
New York, NY

jmbaker

Member

Maybe not just for iPhone...

Seems to be an outage for a large portion of the East Coast. I've had troubles in the Central NJ - Metro NY area all morning. It's on the front page of Engadget right now...

Nightfall
My Goal Is To Deny Yours
MVM
join:2001-08-03
Grand Rapids, MI

Nightfall

MVM

Re: Maybe not just for iPhone...

said by jmbaker:

Seems to be an outage for a large portion of the East Coast. I've had troubles in the Central NJ - Metro NY area all morning. It's on the front page of Engadget right now...
Confirmed that this is not just an Iphone issue. This is an AT&T issue. I am just thankful that my Iphone can use WiFi until AT&T fixes the problem on their network.

fcisler
Premium Member
join:2004-06-14
Riverhead, NY

fcisler

Premium Member

NY

Outage on east end of LI for iPhone (non 3G), BlackJack II and Nokia N95.

WildGod8
God Is Dead
Premium Member
join:2002-01-30
NYC

1 edit

WildGod8

Premium Member

This is really becoming annoying

posted this at the AT&T forums so I will repost here:

Didnt work in Brooklyn and now in Manhattan.

I called customer service and was told it will probably be out until 9:00pm est.
I receieved a $25 credit.
Call and ask for a credit, lets keep pestering AT&T until they finally decide something needs to be done.

This is insanity. I am glad I bought a phone I can not use.
I never thought I would miss Verizon and my Treo as much as I do now.

mmelnick
@thorn.net

mmelnick

Anon

Re: This is really becoming annoying

what support number did you call?

pnh102
Reptiles Are Cuddly And Pretty
Premium Member
join:2002-05-02
Mount Airy, MD

pnh102

Premium Member

Just Fine Near DC

3G works just fine on my 8525 just outside of DC.

Richmond VA
@myvzw.com

Richmond VA

Anon

iPhone Data

I have no data period on 3G or Edge in Richmond, VA as of 2:00 AM 9/3.

mattyb
@thorn.net

mattyb

Anon

what number did you call

what support number did you call? I want credit too

WildGod8
God Is Dead
Premium Member
join:2002-01-30
NYC

WildGod8

Premium Member

Re: what number did you call

said by mattyb :

what support number did you call? I want credit too
Customer Support: 1-800-331-0500
Pictor Guy
join:2004-06-21
Sammamish, WA

Pictor Guy

Member

Works in WA

Just outside Seattle and I seem to have data connectivity (web/email) on the iPhone.

Wash DC
@cpms.osd.mil

Wash DC

Anon

No 3G or Edge in D.C. Metro

I can't find any data coverage in the D.C. metro area (3G or Edge). Called AT&T and was told about a major outage in the north east and mid west.

Captn Wisdom

Anon

FL Edge OK

No trouble with edge in Bradenton, FL on a gen 1 iPhone.

WSRedWolf
@md.us

WSRedWolf

Anon

Out in Baltimore and BWI Airport

Same here. It connects but it looks like it's an intranet here. Both Edge and 3G are affected. Called at 8am EST to check, and they said some towers were dead. I'll check on my HSDPA card, and if it turns out that's gone too, I'm calling for my credit for two lines.

banditws6
Shrinking Time and Distance
Premium Member
join:2001-08-18
Frisco, TX

1 edit

banditws6

Premium Member

No data connectivity in KS

No data connectivity on my iPhone here in Lawrence, KS. Outgoing voice calls still work. I'm still on the 2.0.0 firmware.

Edit: As of 11:00 am CT, data connectivity seems to be back here in KS. I am on EDGE now (1st gen iPhone). It might be a little slower than usual, but it works.

Coma
Thanks Steve
Premium Member
join:2001-12-30
NirvanaLand

Coma

Premium Member

Nirvana land is now third world



No edge network in Nirvana land . . .

powerspec88
Premium Member
join:2007-03-11
Lees Summit, MO

powerspec88

Premium Member

Outage here in Kansas City

I have no EDGE/3G here in Kansas City, can't get to the net or anything. But i can still make calls just fine.

ptrowski
Got Helix?
Premium Member
join:2005-03-14
Woodstock, CT

ptrowski

Premium Member

Same here....

Down here since 6 AM. Glad I spent $500 for the iPhone.
lemkepf2
join:2003-06-12
Elkhorn, WI

lemkepf2

Member

Down in South Central Wisconsin...

Its been down in south central wisconsin all morning... i just bought my phone a week ago and thought it was broke and i'd have to return it. Oh well...
flyingjoey
join:2005-11-07
Jersey City, NJ

flyingjoey

Member

AT&T's Internet Can't Hide!

Don't you guys love AT&T's "Internet Can't Hide" Commercials!

Duhhh of course the internet can't hide... 'cuz AT&T can't just seem to get to it hahahahahah!

Am I missing something here? But isn't this like the 6th or 7th Data services related outage that AT&T has had in like 8 months.

Work with me here, but I've had Sprint 11+ years, been using vision services (1x, evdo and evdo rev. a) since 2002 and I am yet not to be able to connect.

Can we add Unreliable Data Offerings to Poor Voice Quality to AT&T's resume? I think this new accomplishment should be listed.

Poor Voice Quality + No Data = Winner combo for America's biggest wireless provider.

clickhappy
join:2001-02-14
Issaquah, WA

clickhappy

Member

LOL @ all the whiners

I am getting a kick out of all the "I can't believe I paid $500" comments.

While it does suck that there is a network outage it isn't the end of the world.

If you want 100% guaranteed uptime buy a string and some cans.

/3G works fine here in Seattle.

en102
Canadian, eh?
join:2001-01-26
Valencia, CA

en102

Member

Re: LOL @ all the whiners

I agree... I'm not signing any contracts for a while.
I had a friend return his iPhone as it had too many dropped calls. I have a standard 3G phone, and here in SoCal it drops calls left and right when its on 3G... works fine on plain old GSM.

AT&T - fix your 3G in SoCal!

ptrowski
Got Helix?
Premium Member
join:2005-03-14
Woodstock, CT

ptrowski to clickhappy

Premium Member

to clickhappy
said by clickhappy:

I am getting a kick out of all the "I can't believe I paid $500" comments.

While it does suck that there is a network outage it isn't the end of the world.

If you want 100% guaranteed uptime buy a string and some cans.

/3G works fine here in Seattle.
Why? I expect it to work. 3G is down, Edge is not connecting either. Another co-workers Blackberry Curve is working fine. They made a big deal about being able to use the iPhone with Exchange and it is not working.

I expect something to work, pretty plain and simple. I have given SWB-Cingular-AT&T more than enough money over the years.

If a consultant of mine doesn't work out, I hear about it and correct the problem. AT&T should do the same. My $100 Blackberry would be working now. My $500 iPhone is not. Cut and dry to me.

guppy_fish
Premium Member
join:2003-12-09
Palm Harbor, FL

guppy_fish

Premium Member

Re: LOL @ all the whiners

If you had stuck with POTS, you wouldn't have had the money to buy an maybe Iphone, now you have both a maybe VOIP and CELL phone, at least its consistent

en102
Canadian, eh?
join:2001-01-26
Valencia, CA

en102 to ptrowski

Member

to ptrowski
What incentive does AT&T have if you keep giving them money?
You have to almost become like a Nextel/Sprint customer and start a mass exodus or they'll never fix anything.

ptrowski
Got Helix?
Premium Member
join:2005-03-14
Woodstock, CT

ptrowski

Premium Member

Re: LOL @ all the whiners

said by en102:

What incentive does AT&T have if you keep giving them money?
You have to almost become like a Nextel/Sprint customer and start a mass exodus or they'll never fix anything.
Leave. If this continues and becomes the "norm" for them I will exit stage left. We funnel them about $150 a month currently.
TheGhost
Premium Member
join:2003-01-03
Lake Forest, IL

TheGhost

Premium Member

Re: LOL @ all the whiners

said by ptrowski:

said by en102:

What incentive does AT&T have if you keep giving them money?
You have to almost become like a Nextel/Sprint customer and start a mass exodus or they'll never fix anything.
Leave. If this continues and becomes the "norm" for them I will exit stage left. We funnel them about $150 a month currently.
They have you locked in a contract, so leaving is a bit more difficult. I am not sure what you have to do to prove they are not providing service - I am not even sure that would matter as I believe their lawyers put plenty of weasel words in the contracts.

ptrowski
Got Helix?
Premium Member
join:2005-03-14
Woodstock, CT

ptrowski

Premium Member

Re: LOL @ all the whiners

said by TheGhost:

said by ptrowski:

said by en102:

What incentive does AT&T have if you keep giving them money?
You have to almost become like a Nextel/Sprint customer and start a mass exodus or they'll never fix anything.
Leave. If this continues and becomes the "norm" for them I will exit stage left. We funnel them about $150 a month currently.
They have you locked in a contract, so leaving is a bit more difficult. I am not sure what you have to do to prove they are not providing service - I am not even sure that would matter as I believe their lawyers put plenty of weasel words in the contracts.
True. But from an issue about a year ago with TONS of dropped calls they notated the account for the "get out of jail free" card. I verified today it is still active.

en102
Canadian, eh?
join:2001-01-26
Valencia, CA

en102

Member

Re: LOL @ all the whiners

My account is at the end of its contract (ends officially Sept 7)
I don't plan to sign into contract under any carrier for a while. If it continues, I may have to switch. AT&T actually called me up today as I sent them many messages about 3G/GSM dropped calls lately. Their own support wasn't even aware of the local sites that have been down for 3G for more than the past week.

On the flip side, AT&T reps (office of the president) have informed me that they'll be deploying 850MHz 3G in December in my part of SoCal.

ReformCRTC
Support Your Independent ISP
join:2004-03-07
Canada

ReformCRTC

Member

Re: LOL @ all the whiners

And if you don't care about your credit score you can stiff them ala people in foreclosure "mailing in the keys."

Dogfather
Premium Member
join:2007-12-26
Laguna Hills, CA

Dogfather to ptrowski

Premium Member

to ptrowski
It's not an iPhone issue.

ptrowski
Got Helix?
Premium Member
join:2005-03-14
Woodstock, CT

ptrowski

Premium Member

Re: LOL @ all the whiners

said by Dogfather:

It's not an iPhone issue.
I know it's not an iPhone specific issue. But the 3 other people here using Blackberry phones are getting their emails, can browse the web no problem.

It's an AT&T issue, so that is who I called.
skrupowies
join:2002-08-22
Bristol, CT

skrupowies to ptrowski

Member

to ptrowski
said by ptrowski:

My $100 Blackberry would be working now. My $500 iPhone is not. Cut and dry to me.
And last year or so the Blackberry system went down for a day or two while everyone else was running fine. All the Blackberry users were going through withdrawals. Stuff happens. It's not the end of the world.

ptrowski
Got Helix?
Premium Member
join:2005-03-14
Woodstock, CT

ptrowski

Premium Member

Re: LOL @ all the whiners

said by skrupowies:
said by ptrowski:

My $100 Blackberry would be working now. My $500 iPhone is not. Cut and dry to me.
And last year or so the Blackberry system went down for a day or two while everyone else was running fine. All the Blackberry users were going through withdrawals. Stuff happens. It's not the end of the world.
I understand that stuff happens and I was credited for the downtime. I started in 1996 with Southwestern Bell, who was then Cingular, who is now AT&T. Overall their service has been great. But when it affects my work emails, etc then that is where I get a bit ticked.
flyingjoey
join:2005-11-07
Jersey City, NJ

1 edit

flyingjoey

Member

Just can't hide

»www.youtube.com/watch?v= ··· =related
aphexddb5
join:2008-05-10
Saint Louis, MO

aphexddb5

Member

STL outage

No data on my iPhone this morning in St. Louis, SMS and phone still worked. A quick Google search showed that some people were getting $25 account credits after calling AT&T. I called and was told it was an "iPhone problem". I said no it isn't, I'm looking at the internet and it's a nationwide problem. The rep said they would "note my account for credit" but would not give me one right away. I said "LOL" and asked for a supervisor. Got the $25 account credit no problem!

Still no iPhone internets
budone
join:2002-09-07
Coopersville, MI

budone

Member

Re: STL outage

Sarcasm on.....

I hear it is working in Sanfrankota!

Sarcasm off
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