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I recieved a new Alienware Area 51m 7700 loaded for $4500 and it came out of the box with a dead pixel and they will not replace the LCD screen. If anybody wants to email them on my behalf at support@alienware.com they might change their mind. I share a lot of images with all and would apprciate it.




Sert Turk
What do u mean they won't replace it???

hey mods · » Friday January 21st, @05:59PM

Mankind121
they aren't going to replace monitors for one dead pixel, it says that on their site..nevertheless thats a major bummer

hey mods · » Friday January 21st, @06:20PM

DnnsMenace
1 pixel is nothing. Most lcd companies dont replace lcds with less than 4 pixels. 99% of lcds suffer from this.

hey mods · » Friday January 21st, @06:53PM

Datatechs
That really sucks,,,, If any company cannot insure their product is perfect, then they suck.

I would be advertising everywhere how this guy got screwed.

If it was your money, I am sure you would be all over it.

If their is anything I can do as a web designer, let me know, I am here to help.
kaz

hey mods · » Friday January 21st, @07:49PM

Tik
Unfortunately Dennis The Mennace is correct - dead pixels are regarded as a fact of life - depending on who you are dealing with and how loud you shout 'may' make a difference - good luck.

hey mods · » Friday January 21st, @08:08PM

Apathy
Bummer. This is where I'd short it out and then call them asking why my brand new monitor just took a dump and when is my replacement coming. Course I'd wait a bit if I had just called about the pixel..but before the warranty runs out, you betcha.

On second thought, maybe call them first..lol.

hey mods · » Friday January 21st, @08:57PM

Cody0
its crummy, but it happens, maybe i should bring this testamonial to work so the customers dont think im just trying to sell them a worthless warrenty =\

hey mods · » Friday January 21st, @09:06PM

alaskan_thun
That sucks mate, I got lucky with my LCD!

hey mods · » Friday January 21st, @10:04PM

MIKETSG
I'll that the LCD off your hands if that dead pixel bothers you! :D

hey mods · » Saturday January 22nd, @11:10AM

Sert Turk
In that case I would suggest spilling a little water inside the laptop.Then ask them to exchange...make sure to dry out all water before returning though;)

hey mods · » Sunday January 23rd, @06:21AM