06-02 18:28:45
Ron_Hermione

RE: Lousy, Lousy Tech Support!
Granted, there are idiots and lazy, incompetent individuals within the BellSouth organization, quite a few in fact, unless the problem employees have been reprimanded or terminated. I know this to be a fact because I did tech support for BS FA for almost 3 years and order support for another 1 1/2 years. But there are also lots of people within the organization who routinely go the extra mile in the pursuit of excellent customer service. This I know to be a fact as well. Anyway, the point I am trying to make is that fair is fair. It doesn't seem to me that you gave anyone a fair chance to resolve whatever the problems is. There could be problems with your computer and or home phone equipment causing the problem. In fact, if you had speed issues with Cox as well as BellSouth, that to me is a fair indication that your computer has adware or other malware of some sort causing the speed issue. Was the tech able to surf at the NID (main phone box on your house)? Was he able to surf inside your house on his computer? Has there been any no sync (no signal) problems? Regarding Indian tech support: Do you really believe a tech half way around the world, barely fluent in English, can offer better tech support than someone here in the states? If so, I'd like to sell you some prime Tennessee ocean front property real cheap! That comment you made about Indian support is an insult and a slap in the face to any American who has lost their job to outsourcing.