09-01 09:15:04
AZinOH

Re: DSL Speeds and I agree
"Just because a service is sold by a certain method does not mean that it is right!"

Of course it isn't right, but for better or worse...it's the way things are. Example: my computer has a 250GB hard drive, but the reality is that it's usable capacity after being formatted is about 222GB. Example: any car dealer's ad in any newspaper saying you can lease (insert any make/model of your choice) for $XXX per month, but the reality is almost no one does. I could go on but you're probably already bored.

These and the ISP's claim of 1500 kbps are all examples of sales puffery, which the FTC has defined as a “term frequently used to denote the exaggerations reasonably to be expected of a seller as to the degree of quality of his product, the truth or falsity of which cannot be precisely determined.” See: »en.wikipedia.org/wiki/Puffery It's easier to say "we will sell you 1500/384" than it is to say "we will try to sell you 1500/384 but it will probably be 1200/300 depending on your computer-the quality of our lines-the weather-the phases of the moon-etc".

Despite our wishes to the contrary, remember that:
Broadband is still an emerging technology.
The world is full of deceptive snakes. I hope your service improves. Continue to complain about below-average service and if WS can't or won't help, talk to your local Public Service Commission.