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| For broadband providers that have accumulated sufficient reviews, we present recent plus, minus and bottom-line comments from user reviews. | |
Six Month Rating |
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Acanac
Pluses: "price", "Good and reliable DSL services in a Cheap Price", "Cheap", "Cheap", "Price", "Nil", "Consistent speeds, no throttling or download caps, low monthly fee.", "Unthrottled, uncapped and no contract, amazing prices",
Minuses: "connection issues", "Costumer service, waiting time too long 30 to 40 minutes.", "Very bad service stay away!", "Extremely Poor quality; drops often; can't reach support; resets daily", "worst customer service ever, complaints are useless and suppressed", "Acanac - bad service, bad customer service", "Bad Customer Service with Frequent Disconnection of Service", "False publicity, one year up front, service.", "Early congestion issues since resolved", "Customer service, especially billing, is lacking",
Bottom Lines: "avoid", "If you are looking for fast and reliable DSL internet services with Unlimited download yet cheap, then go for ACNAC.", "No tech support, no help.", "crap, crap, crap. Go with Bell DSL or ANYONE else.", "If their service is tolerable to you and your budget is low, then stay with it. Otherwise, ditch it ASAP.", "I will not recommend it to anyone", "Avoid. There are plenty of other companies with respect for customers.", "Great value for exactly what I need from an ISP", "If you know your stuff and are technologically savvy, the savings are significant",
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Six Month Rating |
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AT&T DSL Service
Pluses: "Consistent connection", "Good service considering this is Ma Bell", "Absolutely Nothing!!!!!!", "Nothing good", "It's always been a here.", "Reliable", "nothing since att took over bellsouth", "great cutomer service and fast everything-installation, mailing, service start up, connection speed.",
Minuses: "Nothing really", "150Gb cap Sucks", "customer service, installation, and wait time", "THE WORST EVER IMPOSSIBLE NO SERVICE NO DSL", "It's no longer reliable at my new address.", "inconsistant speed", "not enough room for me to vent.", "Slow speed, tells me I'm not connected when I am, annoying tools.", "occasionally there are long waits on hold for cusomer service",
Bottom Lines: "DSL is OK, but I'd like a faster connection", "Get rid of the cap and keep a customer", "Horrible in every way", "3 months no dsl no service RETARDS MORONS EVIL SATAN NEVET AGAIN ATT GOODBYE", "Inconsisent policies, fees, and now caps make it not promsing.", "I'm happy for the time being.", "basic dsl service and reliability SUCKS!", "I can't wait to leave.", "ATT uverse makes me a very ahppy customer",
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Six Month Rating |
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AT&T Midwest
Pluses: "Affordable, very reliable", "Reliable speeds and service. Only a $4 increase over 5 years.", "Lower price than cable in this area.", "Great Company! Great Service", "Free modem if you stick it out for 3 months, uptime", "Works fine form Midnight to Noon", "Didn't oversell the line speed.", "Just $20/m for a year including taxes, fast enough", "Great quality of goods.", "Getting exactly what I'm paying for",
Minuses: "Upcoming bandwidth caps", "Not fast enough.", "Overpriced. Occasional loss of connection.", "Cant think of anything", "Lack of speed, Customer service when there is an issue", "Garbage in the evenings and sometimes in the afternoons", "Line speed is abysmal (768k).", "Terrible customer service, slow compared to other options", "Service is horrible", "Not as fast as Comcast but can't beat the price",
Bottom Lines: "Great if you're looking for a fast connection that won't break the bank", "It's been 5+ years, and besides wanting faster speeds, nothing to complain about.", "It works.", "See comment under GOOD!", "Choose something else", "AT&T has quite possibly become the worst ISP on earth", "Awful, but all there is, out in the boonies.", "AT&T DSL is cheap, but I wouldn't recommend them if you have a choice", "If you never have to contact customer service, you will love dealing with ATT.", "Overall I am happy",
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Six Month Rating |
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AT&T Southeast (birmingham(AL) mobile(AL) montgomery(AL) huntsville(AL) miami(FL) jacksonville(FL) orlando(FL) pensacola(FL) gainesville(FL) .. [more] )
Pluses: "mostly stable speeds, very reliable", "Reliable (if slower) connection", "The price is reasonable for the service", "cheaper of two providers", "It connects me", "For 12 Months, we can pay $14.95", "I can literally throw a rock and hit the DSLAM", "Slow, but consistant.", "Technical Support are very friendly.",
Minuses: "CAPS, slow speeds.", "Unreasonable Terms of Service, low usage caps", "They installed the service 8 days after the promised date. Was not notified when it was installed.", "They doubled my bill and they seem to be throttling me.", "Slow speeds, high ping, overpriced tech support are idiots.", "Only 3 Mbits at our location, but U-Verse is available! :-)", "Never get anywhere near advertised speeds", "False Advertising on several levels.", "Service has been an issue for sometime",
Bottom Lines: "if you have an uncapped alternative, get it!!!!", "After 8 years, time to move on", "After the installation problems the service has been good.", "I've never found them trustworthy.", "Avoid if possible", "For The Most Part, AT&T is okay, but if they can provide 18 megabit U-verse, why not 6 Megabit DSL?", "I can't believe I am considering moving to cable... this just "sucks".", "STAY AWAY = Worst Customer Service EVER = Snake Oil", "I am working with the BBB trying to get out of a contract to move back to cable.",
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Six Month Rating |
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AT&T U-Verse
Pluses: "Pricing, features, service", "Fast reliable connection.", "Easy Install", "Faster Internet, lots of HD channels, fast channel switching, IPTV", "Speed is very good. Pricing is good.", "Great speed.. Excellent HD Picture quality!!", "Relatively fast, haven't had many problems...", "Price is a little better than DSL, voice, and DirecTV from AT&T", "Reliable connection.", "Speed and TV are running great.",
Minuses: "TV picture quality about 10% less than Directv", "A small snafu changing from DLS to U-Verse", "Length of time from order to success", "CAPS. Watching TV slows down Internet, HD quality poor, set-top boxes slow/buggy, higher latency due to Interleaving", "The order/install process was poor - customer support is lacking.", "Nothing", "Horrid bandwidth caps.", "HD TV is not as good as DirecTV", "CAPS!!!!!!!!!!!", "Caps so I started with a business line",
Bottom Lines: "I would recommend them", "Happy so far", "it's AT&T", "They claim it's "fiber optics" but it's not. For 90% of you out there it is VDSL. Don't fall for door-to-door sales people.", "Good speed for the price. Customer support - one hand doesn't know what the other is doing.", "Great value and great service", "Not a bad service, but I can't support caps.", "I moved off of AT&T DSL, which they are not supporting very well.", "Switched to another ISP because of the caps.", "Good but if an alternative existed I'd be all over it.",
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Six Month Rating |
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AT&T Yahoo
Pluses: "Dependable service, speeds almost what they advertise", "Price!", "Excellent download, upload, and ping", "Best Service", "Cheapest internet fast enough for video", "Very reliable connection.", "It connects", "It's inexpensive for what you're getting.",
Minuses: "Took 18 months to get the rebate on my Speedstream 4100 DSL modem", "slow, expensive, frequently must reconnect to dsl as connection is broken", "Connection issues once in a while. only 768k available in my area!", "The DSL line goes down hill when the weather hits", "Tech Service", "5 Mb down on 6 Mb", "Generally slow speed.", "It disconnects every 10-15 minutes", "Tech support clueless, barely faster than the DSL Express tier service",
Bottom Lines: "Best price for the speeds delivered", "You get what you pay for", "Go with AT&T if you rarely have bad weathers", "The Best in my area", "Still the best deal- only other option is Comcast with its expensive contracts and come-ons", "Would rather have better quality than faster speed.", "Non-reliable, bad CS, and all the good AT&T stuff",
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Six Month Rating |
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Bell Sympatico
Pluses: "We are getting the advertised DL and UP speeds", "It was fine when it worked, even though the speeds were horrific", "You get an internet connection you can't use.", "Cheaper than Rogers", "speeds", "Invoices have a nice font", "The Speed is Consistent", "You get access to the internet.",
Minuses: "When the connection drops (often) they have no answers", "Disconnected frequently, Horrific Speeds, Absolutely disgusting customer support", "Everything + Things you would have never thought of.", "Unreliable, Congested network makes it unusable at times, contracts", "everything else", "Speed, reliability, customer service, and price", "Absolutely incompetent support, low caps, deceptive techniques, etc.", "Slow access, low caps, high overages, bad service", "Very slow speed, offer to upgrade to Performance after when threaten to cxl",
Bottom Lines: "We are looking for a better service.", "Never ever again will I go back to Bell. After this mess, I switched all services to Cogeco Cable, including my Phone and TV", "Do not trust Bell with anything. If they say you get 10mb for $50 expect less then 10mb and to pay more than $50.", "Better off going with an Indie ISP (like TekSavvy) that actually cares about it's customers", "stay as far away as possible", "Do not sign up with Bell", "Run to anyone else, Bell should be avoided at all costs", "Teksavvy Internet is better, avoid Bell Sympatico", "They put you in confined plan 2GB bandwidth then bill you extra for UBB",
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Six Month Rating |
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Callcentric
Pluses: "I use a variety of connection devices and no issues.", "excellent call quality and connectivity", "Superb web interface, responsive ticket system, excellent call quality", "trixbox asterisk support and cood config exampls", "Everthing", "Rock-solid service, excellent connection quality", "BYOB providor. Multiple plans available.", "Most Excellent Voice Quality!", "reliability, professionalism, quality", "Excellent call quality & good value",
Minuses: "Billing doesn't consider monthly service in auto recharge.", "email tech support only", "More expensive than some, but worth it & it's possible to cut costs", "all contact is email only sales and support billing no poeple", "Nothing", "Web panel not perfect, but well-documented", "None so far.", "Clueless Customer Service and Billing Dept", "ATA option instructions are as good as other BYOD providers, but could be more detailed", "None so far",
Bottom Lines: "It works", "good BYOD company", "Highly recommended", "it works well no outages or droped calls", "A VOIP company you can always trust", "Great Service, Great Value", "Good value for the money. Only pay for what you use.", "Great if it had worked out", "I agree with the widely held notion that they are one of the top VOIP providers.", "So far excellent PYG VoIP",
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Six Month Rating |
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CenturyLink (Whitefish Bigfork Columbia Falls Polson Kila Kalispell Hungry Horse .. [more] )
Pluses: "Nothing. The visiting tech was nice but he left us no better off.", "10 mbps/768; 99% Uptime; Static IP same 4 years now; Service is outstanding!", "Tech support reps are good the tier 2", "When it works its Ok", "Good Technical Support, Great picture, speedy internet", "99% Uptime, No Peak Hours like Cable, American Tech Support", "Great Reliability, always get the speed advertised", "Fast and reliable",
Minuses: "Phone support is all over the place - literally. They are mostly half-assed at best.", "CL refuses to upgrade my area to broadband", "Getting pricey and finding price increases here and there.", "Management", "Horrible pings during peak hours of greater than 1000ms", "Tech Support", "Internet configuration issues at the start.", "CL seems to be throttling bittorrent protocol, upload speed is poop", "Installation time could have been faster, and tech support is not very helpful", "highest speed not yet available in our area",
Bottom Lines: "This is a company that's gotten too big to offer reliable service and support.", "By far, the best offer avail that I have in my area and have delivered going on 4 years now...", "If yor told 48 hrs plain on a week", "They have a monopoly in my area and don't care to fix issues", "Below Average", "Seems like a good value", "Good, fast cheap, but dont get it if you upload a lot", "If you want a fast reliable ISP choose Century Link", "We would recommend it to anyone!",
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| Six Month Rating |
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Charter
Pluses: "With me having Business Internet and Business telephone the support is EXCELLENT!", "Except for ONE, every employee has been polite", "Fast", "A try out special price to see if it's even a loose fit", "Install, internet speed, and phone quality.", "Great bandwidth, latency, no unusual port blocking detected", "60mb internet speeds are as advertised and great and pretty reliable in my neighborhood", "runs well between outages 20/25 mbs down, 2.5/3.0 up", "works good", "Decent speed (when it works)",
Minuses: "The overall prices. Too high!", "Connection (Internet/Phone/TV ) has been unreliable", "Expensive", "poor tech went thru 3 modems getting a sync", "The weather the day of initial install", "Terrible bandwidth caps at 100-500, depending on plan", "Bad customer service rip off price wise", "any outage takes days (3-5) to RESPOND to location and rarely fixed first trip", "nothing", "50-80% packet loss, glitchy blocky TV",
Bottom Lines: "Lower prices and higher speeds would mean new customers.", "Avoid them if at all possible!!", "Best option in my area", "We'll see if cable internet fares as well as DSL has for me", "Just got started, but off with flying colors", "It's my only choice where I live :(", "Service works well SERVICERS and DISPATCH POOR", "good price for 2 yrs", "We're ditching it and going with AT&T U-Verse",
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| Six Month Rating |
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Clearwire Wireless
Pluses: "In my area, Roswell GA, Holcomb Bridge Road, west of GA 400, they have improved their connection speed and reliability greatly.", "I have had the service going on 2 years now and have had great coverage the entire time!", "Speeds are about expected for Downtown area and suburbs", "Easy to install", "easy to pickup a modem and go", "Easy setup.", "Mobile Broadband without a insanely low cap and its suited for mobile operations", "When network isn't busy, it's great, and no caps!", "Easy to get an account, good signal, portable",
Minuses: "Direct Billing. I have had spurious charges showing up on bill from time to time.", "Not available everywhere.", "Reading the AUP shows their service might not actually be full speed unlimited", "Pretty much everything!", "Dont Do It", "Bad connection, bad reliability, bad download speeds, bad customer service.", "Speeds Variey from time to time. Motorola Box doesnt have a DHCP/NAT Routeing disabled mode.", "Slow Speeds", "In congested areas speed is pretty bad, worse than 3G", "slightly slower than expected, cost was more than expected",
Bottom Lines: "Service ok for the money. Random charges may have been a mistake, check your bills!", "This is a fantastic service choice", "So far well over 5GB and no cap, no text, no email alert... and still seeing those 4Mbit speeds", "Treat it like a cell phone data plan, not like a wireline internet connection", "Not worth the headache", "Don't bother unless you almost never use the net.", "Its great as a broadband connection when you cant find much else from traditional ISP's", "Are other Clearwire customers experiencing slow speeds?", "Good bang for the buck if network not overloaded", "Good portable service at a reasonable price",
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Six Month Rating |
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Cogeco Cable
Pluses: "no dropped connections and speed is good for Canada", "Better than Bell, Probably Best ISP in the area", "Speed", "Faster than Bell for less money", "its fast, alot faster than my tekksavvy DSL", "Techs are amazing and speeds were awesome before the new year", "Used to be good.", "Higher Speed than Bell Basic DSL", "Fast DOCSIS 3 speeds, excellent pings & peering, helpful tech support", "it's available in high speed",
Minuses: "The installation technician forgot to set up email :S", "Overage Charges, Meter Variances", "Nothing yet", "the caps are extremly low", "Something changed in the new year and now speeds are garbage", "Mostly unusable these days.", "Lousy Dropout rate and stability problems", "Low traffic caps, upstream traffic management", "they keep lowering their packages, upping their speed.",
Bottom Lines: "Definitely better than Bell. I wish I went with Cogeco a lot sooner.", "Good Speed, Bad Company Values", "Glad I don't deal with Bell anymore", "decent experiance fast speeds , need moree iformation on what they consider a heavy user", "Wait a month or two for their issues to be resolved in the Peterborough area", "Something changed a few months ago...", "Infrastructure Inadequate - Went with DSL", "Much better than DSL, fast speeds, awesome techs", "better than bell.",
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| Six Month Rating |
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Comcast
Pluses: "Most reliable", "If you're an all seasoned techie, you can troubleshoot some problems.", "The 50MB is just off the charts.", "So far I'm just loving my new Comast service. The Internet rocks and the phones are crystal clear.", "Had Cable/phone/internet installed day after I called! Very fast internet!", "reliable 1-2 short outages in 10 years", "conection time was as promised", "Speed is decent if not exactly as advertised", "Speed and Jitter Good", "Phone, Internet",
Minuses: "none", "Like all routers, the Motorola SBG6580 has to be unplugged once in a while.", "The 8MB is just constant issues.", "The backup battery that supplies power to the cable node that serves me is dead.", "Going from Directv to comcast's guide is no bueno! (The non HD guide and having to sort through to the HD channels vs SD)", "expensive when adding tv/phone", "old used equipment was installed, they didn't even wipe off the crud and dust....yuck !", "Support is horrible, price is bad", "Nothing Really", "Customer Service",
Bottom Lines: "Best around here", "I could recommend Comcast to my friends if I can.", "Upgrade simple as that.", "I'm so glad that AT&T finally pissed me off enough to leave them because I never would have considered Comcast before.", "I am loving the fast download speeds!", "Only thing available besides DSL", "comcast has the monopoly for cable in this area and hsi", "One of the only providers here.", "Works Well", "Cancelling service - never again",
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| Six Month Rating |
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Cox HSI
Pluses: "Stable connection, powerboost", "Great Speeds, Friendly Customer Service", "Good for the money its always up basiclly", "Rarely down", "Very reliable", "Great Speed for upload and download", "Its always on, I have it hooked up to a router works great.", "Quick install", "Fast Speed",
Minuses: "Price", "None So Far", "Price could be better", "Tech support is not very knowledgeable", "The cost is linear with performance versus value providers such as DSLExtreme; frequent dropouts from Netflix.", "There were a few weeks where it was rebooting over and over again but that has not happened in a while.", "Charged me $20 for a self install kit.", "Can be pricey",
Bottom Lines: "Switched over from DSL and never looked back.", "Great Company to deal with", "I had this service for about 5 yrs. We had about 1 outages short.", "Reliable service", "Great company", "Good overall if you have family members that play WOW or watch video on demand.", "It allows me to work from home.", "So far everything is great.", "Fastest in my area....",
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Six Month Rating |
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DSL EXTREME (los angeles(CA) long beach(CA) glendale(CA) san bernardino(CA) riverside(CA) anaheim(CA) )
Pluses: "DSL Extreme works as advertised", "Was a great service, good value, knowledgeable support", "Nothing.", "Excellent speeds and customer service, outages very rare", "nothing", "If service is established, solid connection", "Nothing anymore!", "Nothing at all is good with DSLeXtreme", "When it works (HA) the connection is okay",
Minuses: "ATT has really bad customer service", "Off shored all services. Support is now useless if not worse, service unreliable, no recourse other than changing service", "Horrible tech support, Customer service is just as bad. They do not follow thru, do not call back and do not solve the problems.", "Fast as they are, they're still slower than Comcast", "read review", "WORST customer", "customer service and tech support has dropped", "Danger Will Robinson Danger - DSLeXtreme is run much like an ongoing criminal enterprise.", "a) Packet loss >50%; b) tech support lies & is incompetent",
Bottom Lines: "Trust, but verify", "Was great, but now time to move on to an ISP that sucks less", "STAY AWAY FROM DSL EXTREME", "Excellent choice for high-speed internet on a budget.", "do not sign up for one year contract", "LOOK ELSEWHERE FOR DECENT SERVICE", "Use another provider", "DSLextreme is a rip-off STAY AWAY", "AVOID if you want service that actually works",
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Six Month Rating |
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Frontier Communications
Pluses: "absolutel nothing", "Excellent customer service", "works fine sometimes", "35 Mbit symmetrical Internet connection, 100+ HD channels, PQ", "Absolutely nothing.", "faster than anything else offered - when it stayed connected", "English Tech Support", "3MB DSL from 1am to 4pm", "Great Pings",
Minuses: "Everything about this company from service to performance", "broken DNS servers, occasional long outages, throughput issues", "bad install coordination between Frontier and sub-contractors used", "Everything.", "CONSTANT reconnects / dropped packets", "HORRIBLE SPEEDS, CONNECTON DROPS, PRICY, NO SOLUTIONS!", "1MB DSL from 4pm to 1am", "None", "low speed, high lag, frequent disconnects",
Bottom Lines: "Worse company ever. Worse than Comcast.", "I recommend for DSL", "seriously thinking of switching comcast", "better value than the local cable operator", "Don't ever buy service from Frontier, ever.", "I'll stick to my Sprint Data Card", "Do NOT get this Provider!", "Wish I had another high speed option, tech support is useless", "No issues, works as promised.", "only option, still feel like cancelling",
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Six Month Rating |
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HughesNet Satellite Broadband
Pluses: "Absolutely nothing", "None", "Better than dialup, my only choice", "It works.", "Sometimes it is faster than dial-up", "Nothing good about them", "there is nothing good to say about these guys", "If you have no other choice for internet connection, this will work.",
Minuses: "Terrible speeds, High Latency, Indian Support team.", "Hughes Net", "Speed, Cost, outages with rain,", "Slow. No UDP packets. The cap.", "poor costumer service and connection", "Fair access policy, technical support by indians who speak english poorly terrible speed", "Terrible tech support, lies about pricing, terrible service, can't understand techs, nobody know what's going on", "The service is slow, when you call for help you cannot understand the people, they have billing issues,", "The company is run on penalizing rather than rewarding its customers for their use of the internet.",
Bottom Lines: "If you live rural. dont get hughesnet. get Millenicom", "Only use it if no better available", "AVOID LIKE THE PLAGUE!!!", "DONT USE HUGHES NET YOU WILL BE SORRY", "Wouldn't recommend using them.", "Worst experience I have ever had, sorry I went this route, would love to change providers without being penalized", "An awful experience!",
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| Six Month Rating |
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Mediacom
Pluses: "Chad is great in communication, but the network is just too unstable.", "Connected most of the time, TV has most channels", "39.95 for 12 Months then 54.95 for another 12 months", "Great Speeds thru DOCSIS 3.0", "Generally the service is available more than the local DSL.", "Channel Line Up", "None", "nothing",
Minuses: "Terrible latency and intermittent packet loss. Unreliable connection speeds. Forced advertising.", "Price, customer support, outages, speed", "39.95 for only 12 months", "HD Lineup", "Highly over subscribed", "internet is the worst", "Performance, Price, Customer service", "Poor service major slowdowns on their internet quite often", "slow internet around the clock, small HD selection, no communication between departments, awful hardware (DVRs, boxes)",
Bottom Lines: "Unless you can get their DOCSIS 3.0 service in a good area, stay away.", "If they stopped increasing my bill I would have been happy", "Best Connection for the Price", "Great for the money", "Least of two evils in the area.", "if you have any other choice take them........", "If at all possible, avoid this company.", "If you have other options don't go with mediacom", "absolute garbage",
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Six Month Rating |
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Optimum Online
Pluses: "When it works it's great.", "Little downtime, good speed, no problem with service.", "Reliable and usual high speeds - overall satisfied", "Fast connection, great customer service.", "Rock solid and blazing fast", "One of the best residental cable ISPs in the US, prior to December 2008.", "Speeds are very good", "Internet connection is very stable, DOCSIS3 Modem is GREAT, picture quality isn't bad",
Minuses: "Everything else.", "THE WORST COMPANY", "High price", "Price games, especially with promos", "Cable TV service=Good but not as good as Verizon Fios.", "Had a few hiccups, but problem was solved by tech team.", "As of the DOCSIS 3.0 upgrade (Dec. 2008), their infrastructure has been garbage.", "Price a bit high", "Original DOCSIS2 modem is slow as molasses, terrible cable boxes, slowly losing channels",
Bottom Lines: "If you have another option Please don't walk RUN!!!", "So far so good", "More speed for the money than the telco offerings", "Only get it if you can't get Verizon Fios.", "I've been through several ISPs and Optimum is the one I am most happy with.", "Go for Boost!", "If you live in an area with no line issues, you'll be happy with them, otherwise avoid completely.", "Good", "Internet is great (with D3 modem), TV could definitely get better",
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Six Month Rating |
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PHONE POWER
Pluses: "call quality good", "Flexibility, price", "Call quality, ease of setup, support, two lines.", "Nothing I can think of", "features, reliable", "Support, price, free features", "Easy to install and ported my number", "Clear voice calls, good feature set, nationwide calling, number porting", "Great Quality and Service for the price",
Minuses: "rip off artists", "Nothing.", "Phone NEVER WORKED, waited hours to talk to person, Techs could not fix", "none really", "Have yet to find any", "Equipment and service charges", "None so far", "takes a bit more than a week to port your number",
Bottom Lines: "Great for home or traveling", "It works like all the others should.", "Power phone people are HARD to work. I went to another service and it works GREAT!", "Great for me", "Land-line companies are in for an awakening", "saving me $24/mo not even including LD savings",
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Six Month Rating Closed to new reviews. |
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Qwest.net (boston(MA) denver(CO) los angeles(CA) minneapolis(MN) new york(NY) phoenix(AZ) portland(OR) los angeles(CA) los angeles(CA) .. [more] )
Pluses: "little downtime", "great value, have experianced a 99% up time, have had account for 3 1/2 years and they have only been down twice.", "initially when I signed up it was fine", "faster sometimes", "Stable connection, no problems with self-install. Price was better than competition at the time I ordered (April 2009)", "Consistent speeds, high reliability.", "Great intro (6 month) rate and fair rate after that. Good speed (7Mbps down).", "Cheap", "reliable",
Minuses: "speeds are not as promised, I get close to half what is promised", "none that i can think of to be honest", "Macs are no longer given the same Norton protection for free as PC's receive", " slower most of the time", "Not competitive anymore (limited to 4 Mbps in my area now)", "Online services (account management, integration) are horrible: slow, disparate portal and tech support systems.", "Online (chat) tech support was polite but not tech savy (what's", "We experienced an outage of 5 days on a business account", "Unreliable, Bad Service", "overpriced",
Bottom Lines: "i highly recommend qwest dsl.", "Qwest rescinded the free Norton protection for Macs while keeping it for PC/s", "not a great value", "Just not fast enough anymore", "Fast, reliable DSL for the cost; frustrating support services.", "Good service at a (great intro) price.", "I do NOT recommend QWest for internet service", "Choose something else!", "stay with cable",
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| Six Month Rating |
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RoadRunner Cable
Pluses: "Kick ass speeds! 30/5", "good at taking my money", "Solid connection. Service OK.", "Installation was quick & on-time, decent speeds", "Quick repair to cut cable", "no problems, with install and set up.", "I Had fios which was a really good reliable touch roadrunner in customeservice but doesnt r service.", "??????", "50/5", "Use good hardware and no issues with replacements if needed",
Minuses: "None yet...", "providing what they advertise", "Nothing yet.", "Only 4 downstream bonded channels, 1 upstream", "None", "they had a network problem could not set a install time and date", "Dont really have anything bad to say and it has been years now since the other company", "customer service, cable channels(500 and nothing on), overpriced, monopoly, etc...", "99.95 cost", "outages and performance drops, no way to tell if known system problem",
Bottom Lines: "Best value for the $ around here...", "if I had another choice for broadband in Hawaii I would jump ship in a second.", "Pleased with DOCSIS 3.0 service", "Best download speeds currently available", "Get what I pay for.", "Very happey and like them a lot better than AT&T,", "I love it 1 out of ten I would give them a solid 8 all day", "overall GREAT product", "The only reason I am still with them, is because no other broadband ISP runs to my house.",
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Six Month Rating |
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Rogers Hi-Speed
Pluses: "Fast connection", "Reliable, easy to negotiate and get 30% off.", "The connection is stable.", "Solid connection", "Next day installation.", "Very fast, reliable low latency internet connection", "Decent speeds initially. Almost-static IP. Cable connection.", "Fast and reliable", "Experience with connection reliability is exceptional", "Internet mostly works.",
Minuses: "Ridiculously low data caps. Spammy DNS server. Messed up the install address. Regular outages", "Still expensive even after 30% discount, ridiculously low usage caps.", "Over priced, caps are getting lower. Trolling has to stop.", "pretty much everything else", "Horrible download/upload speeds; Rediculus ping and jitter; Low bandwidth caps; Unusable during peak hours.", "Very expensive, Unreasonably low usage caps", "Worst tech support ever. Modem sucks. Connection drops. Expensive. Supporting a monopoly.", "Bandwidth caps and terrible service, Throttle P2P and online games", "Outsourced customer service coupled with over-the-top fees, caps and throttling", "Customer service sucks, caps are horrible, options are garbage.",
Bottom Lines: "Will be switching to another provider soon", "Caps make it unusable for lots of gaming and streaming.", "Its ok for basic internet usage, anything more and your paying alot more then you think.", "Do not, I repeat, do not get residential internet services from Rogers. I have had better service from a WiMAX provider.", "Great speeds but low usage caps detract from value for money.", "Don't buy unless you're prepared to be frustrated or have absolutely NO other choice.", "Do not sign up with Rogers", "Terribly overpriced and net neutrality issues...monopolies suck", "Rogers is really a last-resort ISP. Nearly anything is better.",
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Six Month Rating |
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SONIC.NET (san francisco(CA) oakland(CA) santa rosa(CA) )
Pluses: "100", "Great $$ value, Speed, Tech Support", "Faster, cheaper than AT&T.", "the best service i have ever received from a telecommunications company.", "Great speeds, competitive pricing", "Excellent service and support staff, fair price, USENET access, NO monthly bandwidth caps", "Great Support! No issues, NO caps!", "8 static IPv4s, best consumer ISP tech support out there", "Good ADSL2+ speeds, regular phone line with LD, no bandwidth caps!", "FAST 30/1.9, EXCELLENT support",
Minuses: "modem documention lacking", "Some of their support still requires an AT&T tech.", "they have to deal with at&t, which can sometimes interfere with ordering process.", "Didn't really feel like switching landline services. Taxes add another 10 dollars tot he bottom line price.", "Somewhat limited (but expanding) availability, seemingly long delay between order and delay (but they were transparent)", "No port 25 on dynamic packages", "No upgrade path for those on remote DSLAM terminals (blame Washington)", "about the same speed I was getting from at&t, was not able to reuse previous at&t u-verse lite motorola 2210 att adsl2+ modem, w", "First pair was bad, AT&T had to repair (not Sonic's fault)",
Bottom Lines: "HIGHLY recommend!", "Great product, service and price!!", "you can trust these guys", "Excellent all around, Worth a try with no contract", "If it's available in your area, you can't go wrong with Sonic.net!", "Get away from overages and rude support, goto Sonic!", "Best home DSL ISP", "great value for your money and great alternative option to at&t", "Bonded service works great, 30/1.9 speeds!",
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Six Month Rating |
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Suddenlink
Pluses: "When it works, it's good", "They were a big improvement over the company they tookover", "Easy setup, quick install, upload speed close to rated", "Good pings, moderately reliable", "The TV part works fine, internet about 80% of the time, let me use my own cable modem", "Get full advertised speed, low and stable pings", "Great connection quality and speed.",
Minuses: "chronic issues with slow speeds, high altency, and packet loss.", "Way over-priced; Outages typically scheduled 7 - 10 days for repair", "Download 10% or less of rated speed most of the time", "Poor customer service, annoying automated system, slow speeds for area, price hikes", "Crappy install. Why don't they post business service price on their website? They hijack DNS errors.", "Can not log in to suddenlink email from overseas. They don't care.", "Can not log in to suddenlink email from overseas. They don't care.", "Salesperson screwed up didn't add voicemail, cost more to add later", "Install didn't go quite as well as expected.",
Bottom Lines: "DSL at 6Mbps at 20.00 is sounding much better if reliable.", "Most of the time it works good", "Bad value for the money", "Best internet I can get", "What are you hiding about business service?", "They laugh when asked to be reimbursed for phone charges to tech support from New Zealand.", "They laugh when asked to be reimbursed for phone charges to tech support from New Zealand.", "Better than other locally offered services", "Awful Service", "A very good service, at least in Tyler TX",
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Six Month Rating |
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TekSavvy Cable
Pluses: "Install was seamless, connection is fast, reliable and cap is high.", "Faster, less expensive, and more reliable than DSL", "everything", "Great price with better caps and speed. Responsive to network load with major investments", "High bandwidth cap. Superb service quality. Responsive to customers.", "once up and running AWESOME", "Better than the high latency 5 meg DSL", "Fast and reliable, freebie service improvements", "Faster Speeds, Lower Ping, Speedboost, 300BG Cap", "Fast, Reasonable Bandwidth Limit",
Minuses: "Initial startup costs can be off-putting for some.", "Nothing so far", "having to to wait for Rogers...", "none", "Installation coordination can be improved.", "waitng to get connected[Rogers tech]", "takes a month to get it,then you have high latency", "Having to deal with Rogers, slow tech support", "Having to deal with Rogers", "Slight Install Hiccups",
Bottom Lines: "Fantastic service, fast speeds, good caps and fairly priced. Top notch!", "If you were happy their DSL, you'll be thrilled with Cable", "excellent!", "highly recommended. Why would anyone use the big incumbents?", "Pay less and get more, what not to like?", "best bang for the buck", "NO ONE seems to know what they are doing in the cable dept", "The best bang for the buck ATM", "If you can get cable instead of dsl, make the switch.", "Excellent Service!",
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Six Month Rating |
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TekSavvy DSL
Pluses: "Solid", "Reliable service, Good Tek Support, Good Price, 200 - 300GB usage, rare service outages", "cheap, fast, great customer service, knowledgeable sales reps", "Easy and painless setup. Service was exactly as advertised.", "Affordable service, decent cap, no downtime", "Cheaper the Rogers and Bell", "Stable, Low Latency, good bandwidth cap, good customer service", "MLPPP support", "Presale support, technical knowledge of sales staff, feature set, local support, generous usage cap", "Better than Bell DSL",
Minuses: "no so far", "Dependant on Bell, basic usage and user management tools", "None yet", "Sometimes helpless in the face of Bell's incompetence", "Speed limited to 5 mbps", "Nothing yet. Just slower then I'm use to.", "Not as fast as cable, but then DSL out here just isn't.", "Price, Speed limit 5Mbps per line", "TECH SUPPORT WAIT TIMES, waiting on Bell for ticket fulfillment, limited speeds available", "Customer service times",
Bottom Lines: "terrific value", "Solid service provider at a reasonable price", "same service as bell for half the price", "The best ISP by far", "A lot cheaper with a much bigger cap than cable, good choice if you can't afford to spend too much", "Its a great internet for a family with high usage (90GB+) for less", "If the best you can get is DSL, This should be your IS", "Good value if DSL is your only route", "Speeds aren't so great, long hold times, but still a far better option than Bell or Rogers", "Overall a good choice to switch.",
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TELUS
Pluses: "Technical support in Canada via TelusTV options", "Turbo25 VDSL - FAST!", "Clear Picture, PVR is great, Internet is fast even in evening", "Professional installation, fast & reliable speeds, decent value", "Home Phone", "Consistent performance", "ADSL, Telephone, and 2 TV's, fairly good channel selection", "Fast, consistent connection", "I don't know what's good about Telus Mobility other than I can surf sometimes", "Getting TELUS Optik TV and 15mbps Internet",
Minuses: "Offshore call centers", "Customer support - Epic fail; Supplied Actiontec router, wanted a modem", "Took about 3 hours to install but replaced/checked everthing", "Poor overseas support and long phone queues", "Internet, Optik TV Quality", "Blocked ports (just like most other ISPs)", "Had to reboot the Actiontec router a few times, seems ok lately", "Terrible customer service", "The amount of data permitted on Telus Mobilitys wireless stick sucks",
Bottom Lines: "Good service once you know how to workaround calling them.", "I privately found a better modem, and support from the community", "With Optik TV in Victoria BC, Telus has gotten its act together", "The best of the two ISPs available to me, Decent service overall", "Below average when compared to its competitors such as Rogers, Shaw.", "Good alternative to Shaw", "Installled for 3 months so too early for conclusions", "Better than Shaw", "Telus Mobility Wireless must be subsidizing Telus ADSL LOL", "Solid TV and Internet service",
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Time Warner Cable
Pluses: "Road Runner is cheap for the amount of bandwidth/speed.", "FAST!", "Great speeds for gaming", "Can use existing tuners for some basic services as oppoesd to satellite which can't", "Completely happy.", "Freakin' fast Internet speeds! No caps! HD picture quality beats the snot out of uVerse.", "When it works, it does the job", "Mostly reliable connection, fairly good speeds", "Very professional customer service",
Minuses: "Time Warner's digital hi-def quality is not great at all and the DVR is clumsy and limited", "None so far.", "Poor upload performance, high ping, high packet loss", "SDV, noisey analog, older CC devices not compatable, no headroom for signal level: if it isn't perfect, you loose channels.", "Tech support is bad and issue never was resolved.", "Poor service offering, poor support, over priced", "Use of Switched Digital Video (SDV) requires a Tuning Adapter for my TiVo",
Bottom Lines: "They don't require any contract, but for the money shouldn't the hi-def look at least close to broadcast quality?", "Why did I wait so long to switch!", "Lackluster customer service experience", "SDV is NOT necessary. Get rid of analog, free up 65 channels and provide QAM standard services 'in the clear' for any QAM set.", "Great speed.", "What can I say, this service is great!", "If you want them for TV there ok. For internet forget it!", "If I had a choice I'd dump them.", "Decent service but considering switching to FiOS TV",
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Six Month Rating |
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Verizon FiOS
Pluses: "Amazing speeds, good pings, extremely reliable.", "Always fast internet, excellent HD picture", "HD quality", "Outstanding performance for both Internet and TV. Phone is the same as it's always been. Reliable.", "Speed, No bandwidth caps, Good selection of HD channels for TV", "Fast, pretty reliable, decent hold times for tech support", "Internet speed, Picture Quality", "Reliable, Fast, an ok price for 20/5.", "Price, Reliability, and Speed",
Minuses: "Router they include sucks, and it can be difficult to use your own (primarily if you use FIOS for TV as well)", "You're still dealing with the phone company", "phone-in service (beyond abysmal)", "Limited Free VOD without subscribing to movie package", "Internet kinda spotty right now", "In Home Agent software - the worst - don't install it!", "Multi-room DVR is a disappointment", "Actiontec REV A wireless only has WEP, Small Nat table, I see FIOS to pricey for full service.", "Some of their so called "technical support" staff are not knowledge and some of their customer support people are clueless",
Bottom Lines: "If it's available sign of up for FIOS.", "Great but Verizon has room to improve.", "Trade-offs at work, I guess", "Outstanding", "Better then other ISPs in the area", "Well, the main alternative is Comcast (shiver)", "So far so good, but will probably be buying extra DVR's", "Fiber Straight to home is really the way to go!", "If you want something that is reliable and price effective then this is the best bang for your buck!!",
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Six Month Rating |
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Verizon Online DSL
Pluses: "Never got to tell if there was anything good", "great when it works which isn't often", "PRE SALES /FOLLOW UP", "real anxious to get my business. It was a good bundle deal (TV-DirectTV, DSL, Phone)", "disconnects are rare", "Speed, Connection Reliability, 79ms response time (nominal)", "Works extremely well once properly set up. I have my full bandwidth 24/7.", "Used to be fast and speeds delivered within my contracted range", "Speed", "The internet is acceptable...",
Minuses: "Everything but the initial call to order service", "they oversold the service and can't maintain the speed they sell you", "OUTSOURCED TECH SUPPORT", "After the two year contract service on DSL was terrible", "have to reset modem often", "not fast enough for hd tv's.", "The left hand at Verizon never knows what the right hand is doing.", "Speeds stink, India customer service, 'run around', oversold capacity", "Disconnects", "Tech Support both telephone and online have no idea what their doing...",
Bottom Lines: "Can't wait till august so I can go the satellite route", "would leave if there was a viable alternative", "I think it was a temporary ploy to get me away from Comcast until FIOS was availabel in my aarea.", "SLOW!", "for the price,reliability,speed, cant be beat by metrocast", "If you can get the higher speed tiers it's the best non-fiber broadband option there is.", "Avoid if you can. If you have no other choice, I'm sorry! Satellite would have to be better!", "Better than having OOL", "When it works its great elsewise, it just sucks...",
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Verizon Wireless Broadband
Pluses: "seems to be fast when it does stay connected", "Speed, reliability", "Faster than Satellite with better responsiveness.", "4G LTE is fast, sometime 20 Mbps download, 10 Mbps up", "The 3G coverage is great", "Stable and 'fast' connection", "4G LTE, Quality", "Fast (enough), Great Coverage, No Contract", "Faster and more reliable than Frontier DSL!", "Great Signal Where I Live!",
Minuses: "Constant disconnects Very poor battery life.", "CUSTOMER SERVICE, cost", "Data cap. Overage charges are ridiculously expensive.", "Sporadic slowdown, seems to drop packet or misroute.", "Unlimited data is no longer unlimited.", "Expensive compared to DSL's price for level of speed", "4G in select areas for now", "Very pricey.", "A bit more expensive then cable, upload speed a little slow.", "Phone Has Been Giving Me Some Problems",
Bottom Lines: "Verizon please sell devices that do one simple thing WORK RIGHT", "Wish there was an alternative.", "If you are like me and don't have DSL/Cable/Fixed Wireless as an option, this will suffice.", "5GB / month limit means it can't replace your home DSL or cable modem", "It's the best of the worst.", "Great provider! #1", "If you need fast mobile broadband, it's a winner.", "Works well and is the best option available in my area at this time.", "Good Service, But Problems With My Droid Pro",
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| Six Month Rating |
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Videotron
Pluses: "Fast and reliable service.", "Good speed and stable connection", "Fast connection", "Réseau très fiable, vitesse tel qu'annoncé, bon service à la clientèle", "Fast and mostly reliable", "Rapide et fiable, pas de throttling", "HD Quality", "Super fast broadband speeds.", "very stable and performing connection, good and responsive (quick) customer/technical support", "VERY reliable, fast, low latency",
Minuses: "Thieves. Also, the left hand doesn't know what the right hand is doing.", "Very expensive; stupid preposturous monthly download cap", "Pricey", "Le prix et les limites de bande passante", "Expensive considering the bandwidth cap, slow upload speed", "Vitesse d'envoie peu elevee comparer a Bell, Capacitee par mois trop basse surtout sur les forfait 30 et 60Mbps", "Too expensive", "Installation coordination and pre sales info is lacking.", "pricey", "Pretty expensive, low transfer caps",
Bottom Lines: "Awful service, lies, and these guys don't care about their customers at ALL. Will promise things they can't give you.", "Best in my area", "Un très bon FAI, mais le prix est élevé...", "Best service available in quebec so far...", "Bon ISP, mais il y a place a amelioration", "Cutting edge technology...sales support needs some improvement", "probably the best choice around Montreal for a residential connection", "Awesome if you don't transfer (P2P, host, etc.)",
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Six Month Rating |
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voip.ms
Pluses: "Great flexibility and price", "Price, Support, features", "Unbeatable", "Great Service", "great voice quality, flexible options, pay as you go, no contract", "Fully user manageable, large calling area with low rates", "Excellent customer portal, reliable and inexpensive service", "Low prices, good support and call quality", "price, quality, feature", "Excellent Pricing, Great Control Panel, and Very Stable.",
Minuses: "nothing really", "Need a UPS if you want to have phone service while power is out", "no deal killers", "Being VOIP wont work during A/C outage unless your equipment is on UPS", "Nothing so far", "No option for unlimited outgoing local plan or unlimited outgoing north america", "give me time to find something....", "Tech Support goes home at night.",
Bottom Lines: "I looooooooooove voip.ms", "Can't beat their prices and features", "Unbeatable on features and price.", "It just works", "great value for me, beats all the competitors", "Low cost alternative to standard POTS lines", "Highly recommended", "This is your best BYOD choice for voip service", "You can put many eggs in one basket and spread them around various servers.",
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Six Month Rating |
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VOIPo
Pluses: "Great quality and features at a very low price", "Price, Service, Support Staff, Features Pack", "Low cost", "Reliable, BYOD/PBX", "Cheap, acceptable customer service, free calls to canada and US", "Price, Voice Quality, Construction", "Cheap, Good call quality, proactive support", "Great support, CEO personally involved, great pricing, good service", "Plug and Play adapter, Ability to change outgoing Caller ID, Free 2nd Line", "Features, Website, reliability, responsive support",
Minuses: "None", "Their control panel is not so intuitive or easy to navigate around", "No outbound caller id w/ name", "None", "echos sometimes and disconnects", "none", "Website isn't user friendly", "Web control panel needs slight polish, new customer/existing offers a little confusing", "10 Days to Get Voip Adapter, Multi-ring goes to only one additonal device", "Some international rates are more expensive then competition",
Bottom Lines: "Low cost great service", "Deliver what is advertised", "Good but not fantastic", "Great Service", "Good value for the money, could be more reliable", "Excellent", "After you get through the initial issues it's a good deal", "A company that listens and is involved, great pricing for good service", "Lots of Features, Good Price, Financially Sound Company", "Highly recommend",
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Six Month Rating |
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Vonage
Pluses: "Installation is easy", "Can't tell the difference from old fashioned land lines.", "Good quality and price", "The call quality is great and easy to set-up", "The service, the features.", "Price, No Contract, No Equipment Costs", "Cost effective, 20 features included, unlimited calling, transportable globally without having to call to reconfigure service", "Always worked no matter what internet connection I had.", "Low cost calling with unlimited calls to our international destination. Saved lots of money.", "Signing up and getting the equipment was super easy and fast",
Minuses: "Service is terrible, customer service is nonexistent, policies are draconian", "Tech support from India", "Porting the number", "Number porting was a hassle and they couldnt get it right for about 4 weeks", "The price, the lack of iphone use with home service", "Issues With Dropped Calls", "No support in Canada or US from someone I can understand, cannot contact head office or any manager", "Price went up over time. Taxes and Fees at end of service was 33% of cost.", "Setup is a bit of a pain to get the wiring correctly.", "Instructions to install were a little confusing",
Bottom Lines: "Go with Skype or Google Chat for VOIP", "Great service great prices", "A good alternative", "Good Service but monthly cost after tax is a deal killer for me", "Excellent VOIP service, needs to be cheaper.", "Great Service, Very Glad To Pay Them Every Month", "Best overall telecom service as long as one does not have to contact customer support or a manager.", "Works for the non techie people no settings required in router.", "Great price for good call quality.", "Still worth the money",
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Six Month Rating |
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Windstream
Pluses: "99% uptime, tech support above average", "Installed when promised. Reliable service after 1 service call.", "non-peak time speeds; tech support is friendly", "Decent Price", "Good for people in rural areas, Decently priced, Price for life, I get closer to 1.6 mbps than 1.5, tech help is wonderful.", "The tech support people are friendly", "i do not have any good to say! windstream sucks!!!!", "Service was pretty decent.",
Minuses: "Bill is $19 more than their advertised \", "Lots of taxes and surcharges make the price higher than initially thought.", "everything else; tech support ultimately does not/cannot help", "the worst", "Only get promised speed 1/4 of day", "Not too much actually...", "You get 1/4 the speed you pay for at best of times...", "HORRIBLE customer service, dont stand by their representatives word.BILLING ISSUES", "Service is absolutely terrible and absolutely unreasonably expensive.",
Bottom Lines: "Ask what your exact actual bill will be.", "Good service for a phone/dsl bundle.", "if it's the only provider, I guess you have to use them... otherwise steer clear", "Paying for 12mbps. get 6 mbps 11am-5pm 3 mpbs 5-7pm 1mbps 7pm-5am", "Good, but seems to be a bit picky, read below.", "I'd only go with them if they were the ONLY ISP in my area", "choose someone else avoid if all possible, had billing issues since day1", "I hope they fix it and fix it right at the life time guaranteed rate. * (They already jacked it up twice.)",
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