how-to block ads
| .
| For broadband providers that have accumulated sufficient reviews, we present recent plus, minus and bottom-line comments from user reviews. |
Six Month Rating |
|
AT&T DSL Service
Pluses: "when talking to TIER 2/level support-good", "Never drops.........except for a direct hurricane hit now and then", "Dry loop DSL, Low price", "Installation was relatively painless", "OK service, tolerable prices (if you stay on top of the situation)", "Inexpensive", "tech support really seems to try", "very reliable", "Very consistant - on two brief outages in last 10 months", "DSL speed is good and fairly reliable",
Minuses: "that dam prerecorded answering voice,tier 1 level,attitude of don't know,don't care", "none so far", "12 month contract on Basic Direct Plan, cripped motorola 2210 modem", "They keep changing the price; you have to perioldically call them up for the latest and/or best price.", "Drops to dialup speeds during high usage hours", "Slower than advertised", "I am at the outer range of the node; thus can not get max speed", "A tad pricey, and a bit slow up.", "I'm getting over 50 emails daily not addressed to me",
Bottom Lines: "97-99%of the time works great for ELITE servive & friends pro service", "good, solid service that works very well", "Wanted dsl without a phone and I got it", "Better than Suddenlink Cable where we live", "Tolerable company. Better-priced than other local companies, but just tolerable.", "They need to improve, or I'm moving on", "I get about 60% of average speed, most of the time", "Am very pleased overall with service", "Best option for the money in my location.", "Avoid ATT/Yahoo email like the plague!",
|
Six Month Rating |
|
AT&T Midwest
Pluses: "Decent sync rate based on my local loop length. Consistent speeds", "Very reliable connection cant recall it ever really going down.", "Friendly and helpfull in store service.", "Have had it for over 5 yrs now, no problems, speed bloew cable away!", "Great service, good speed, reliable", "faster then dialup if thats anything worth considering", "Absolutely none", "low ping rate", "Cheap", "Very cheap and sometimes can be reliable",
Minuses: "Levels of support to reach someone that can *do* something", "Speeds in general are slow especially upload speeds compared to other services.", "Everything else.", "None", "None", "when you have a problem and the answer is obvious to you,you have to jump thru hoops to get them to do anything", "Pathetic customer service. Inaccurate CSR'S, Pain to cancel", "not max sync rate", "The customer service horror stories are as bad as rumored", "For the most part I cannot get the elite speed and they been promising an upgrade by the poles",
Bottom Lines: "Decent DSL if you have limited options.", "For the money a reliable kind of quick connection...", "Worst decision I've made in my life.", "At least in my area, DSL Rocks! Cable Sucks....at any speed!", "Good provider", "ok for surfing,location is everything. if you dont know what your talking about when a problem develops", "AT@T DSL was the worst customer service experience I have ever had.", "Double check everything!", "Awesome service bad overseas reps all this for No contract",
|
| Six Month Rating |
|
AT&T Southeast (birmingham(AL) mobile(AL) montgomery(AL) huntsville(AL) miami(FL) jacksonville(FL) orlando(FL) pensacola(FL) gainesville(FL) .. [more] )
Pluses: "When I moved came over with DT, very reliable", "none", "Tiered pricing", "Reliable, Consistent", "Connection is always there", "works very good sometime", "Great Stable Connection", "It works sometimes.", "The technician that came was a very nice person.", "great customer service, and fast tech service",
Minuses: "Changing email to yahoo", "getting worse and worse since taking over Bellsouth", "Inconsistent pricing info on company websites", "A little slower that what I am supposed to be getting (6Mbps). I get about 5.3Mbps on average. I am about 300yds from the CO.", "Speeds are below average", "the phone lines in my area are not the best", "As with all Broadband in the US ... Overpriced !!", "Connection is unreliable.", "Tech Support/ Customer Service Phone Support", "Nothing really",
Bottom Lines: "Great physical service and good data transmission, email sucks", "I am going to try CLEAR this weekend. Just launched in Atlanta this week.", "Mislead by AT&T Website - Sales & Service not understanding", "Overall, I am happy with the service", "when needing reliability over speed choose BellSouth", "it's ok but I need to call them about my slow speed", "Bring on UVerse !!!", "ATT is my -ONLY- choice.", "Shreveport, LA Service is not where it should be.", "Their okay in a way, but not the best in the world",
|
Six Month Rating |
|
AT&T U-Verse
Pluses: "Heck of a lot cheaper than TWC",
Minuses: "Stability is not there yet",
|
Six Month Rating |
|
AT&T Yahoo
Pluses: "Stable Connection", "No real down time issues", "Speed 4 Cash", "Dependable, always on.", "Next day e-mail support is good", "Free DSL (POS)", "Connection only down once, very reliable rest of the time.", "Rock-solid connection -- uptime around 99% according to router.", "Better speed, slightly better price over CableOne, but very spotty service", "Big organization offers some flexibility",
Minuses: "To far to away achieve top speeds. / Costs have more than doubled.", "Tech support", "PPPoE Issues", "Not as fast as cable.", "Bad phone lines cause poor reliability (no upgrade until area is fiber).", "Poor tech support, impossible to reach, phone plan setup incorrectly, then changed incorrecty, then changed incorrectly again...", "Installation was a mess, no one knew what/when/how.", "A voice line was required, so it goes unused at my house.", "DSL Modem (Mot 2210-02)has to be powered on and off daily", "lousy unreliable internet speed on DSL 6.0 Extreme",
Bottom Lines: "It works", "LOVE the 2Wire 2701-HG-B", "Wish I had more ISP options in my area!", "Poor upload speed, unreliable, not trustworthy.", "Not happy, STILL trying to get reliability up to par.", "I loved my DSL, only moved on due to not offered at new apartment.", "No bandwidth caps, PPPoE handled in modem, multiple computers is okay... great!", "Customer service could be much much better.", "Time to check out the competition",
|
Six Month Rating |
|
Bell Sympatico
Pluses: "The Bell Direct Forum fixes problems quickly", "reliable rock solid", "customer service is ok. Little or no hold time on the phone", "Almost always on, Fast connection most of the times.", "Highest DSL speed packages...", "Rarely fast.", "none", "reliable, no usage caps (grandfathered plan - not the case for new customers!)", "fast internet 7mbit (faster could have been bought) 500kbit- 16mbit", "It works... that's all I can honestly say",
Minuses: "Too slow a speed for considering what Bell advertises. Pay for 7.1 Mbps and only get 5.0 Mbps. Of course no discount.", "Slow , terrible have to pay for supposed 5 mbps 20G bandwidth but only get 1.2 mbps", "not for speed enthusiast, speed not as advertised customer service is not knowledgeable,", "Custommer service is next to non-existant.", "need perfect line conditions to get it and it's costly! Throttling, lost of Newsgroups, forged migration of email to Hotmail.", "Always slow", "Tech support, Poor Reliability, Slow Browsing, Random Disconnects, Blocked Ports,,,,,,,,", "throttling not only their customers, but the customers of those who purchase their services wholesale and re-sell them", "60GB download limit 2-100gb limits", "Over priced, Capped, Throttled, Soon to be Usage Based Billing, terrible customer service",
Bottom Lines: "Bewteen UBB and the tiny 60 GB cap, Bye bye Bell Canada", "relaible rock solid but a burn on the speed, no repeater near me", "stay away if you want highspeed", "Avoid if you are not in a hurry to get connected.", "Need a DSL ISP? Look elsewhere and save your money!", "7mbps... no, this feels like a 1.5mbps line.", "Bell Internet sucks", "Auditioning Cogeco for a month - if it's better, I'm cancelling ALL of my Bell services (Home Phone, Internet, Satellite TV)", "Major rip off", "In Canada, you have little choice, so there's not much I can really say...",
|
Six Month Rating |
|
Callcentric
Pluses: "Tech support , features and price",
Minuses: "VOIP does take somebody who is tech savy",
Bottom Lines: "My phone bill is now less than $30 vs $150",
|
Six Month Rating |
|
Charter Pipeline
Pluses: "none", "Fast", "It rarely disconnects", "At least I am able to purchase broadband.", "Speed is usaly consitant", "reasonably priced", "TV works better than Internet", "none", "When it works, it's reliable.", "reliable, user configurable account, fast enough",
Minuses: "lousy connection,unreliable.", "Expensive", "Slow connection (but as advertised), Too Expensive!", "Other than dial-up, Charter is the ONLY provider where I live?!?", "Packet loss", "the worst customer service I've ever experienced", "Internet has a mind of it's own... works when it wants it too", "unreliable poor tech support", "Frequent intermittent outages, some short, some very long.", "increasingly difficult to get a live tech support person on the phone, expensive",
Bottom Lines: "I'll be back with Embarq in 3 months", "It sucks. Avoid if possible.", "Mostly, it works. I'd rather be running DSL.", "Decent service it will get better if they properly maintain nodes and DNS severs", "TV is descent and your 3 to 5 meg internet is great for browsing... not for streaming or gaming!", "compared to the last 3 weeks dialup is a better option", "It's a crap-shoot: If your neighborhood plant is sound, you'll be OK.", "offers fastest service where Qwest won't upgrade their lines in Yakima",
|
Six Month Rating |
|
Cogeco Cable
Pluses: "reliable, fast (10000down/600up) with excellent support", "Consistant speed", "Speed, Fast Installation", "good price for service", "Reliable, 3 IPs @ no extra charge, fast", "cable is cable, no real issue", "I'll pass them along if I discover any", "None", "Download Speed Is Pretty Good...Very Reliable Connection",
Minuses: "expensive", "P2P Speed issues", "Bandwidth limit, terrible news server", "Web site has little tech support or information", "128 upload, came from cogeco's 384, and when temp drops below -15 connection dies", "Poor newsserver, email is sporatic, tech support is a joke", "Bandwidth caps", "Upload Cap Is Pathetic! Americans Complain Aboute 143kbs Try 48kbs",
Bottom Lines: "they are the only game in town, and thats fine by me", "Good deal- n/c modem rental", "I am probably going to go back to HSE asap", "Best of the Cable ISPs", "work's pretty consistently (except for the real cold days)", "I'm considering switching to Sympatico DSL", "Not worth it", "Increase Upload Cap And RETRAIN Your Tech Support",
|
Six Month Rating |
|
Comcast
Pluses: "Can't think of any.", "fast, reliable and good feature set (free McAfee security suite)", "great speed and only getting better. in pembroke pines fl the best so far", "No very many.", "always up and working", "In addition to rebate for Modem, there is also a $125 rebate for signing up.", "Rock solid", "Great internet speeds, excellent phone voice quality.", "Performance,customer service",
Minuses: "AT&T/SBC/Ameritech same company different names.", "little more than I'd like to pay", "none", "Un-reliable. 8 outages in 45 days. Techs are clueless", "t/s is clueless about basic networking, linux", "Telephone support appears to be far superior to live chat support.", "None", "none", "none",
Bottom Lines: "SBC will not support it's customers unless they are business based or have $1000/month bill such as was my case.", "until FIOS is available in area this is WAY better than DSL", "the best available in my area. great service and great speed.", "For business, Comcast is not ready for prime time.", "lots of bandwidth", "Only one day one which was mostly spent on installation.", "Comcast is providing me the bandwidth the others could not!", "Good price for the internet and phone combination.", "Good ISP and customer service",
|
Six Month Rating |
|
Comcast Formerly ATT Broadband
Pluses: "faster than VZ Bronze DSL for same $", "Speed, Price, Tech Support", "Always on", "Quick and fast setup, stabilized speed,", "Wireless data and voice were fine 'till", "before conversion from att@home",
Minuses: "Lousey customer service", "Downtime,lost data, e-mail", "No static IP", "Random disconnects, and tech support is not that good.", "two faced business came online,", "conversion down-time, customer no-service, refund for down time, big bully w/monopoly",
Bottom Lines: "hope you never have a problem", "AT&T is an excelent choice", "good overall, since I can't get dsl", "OK service for what i am paying.", "broad scam'd and now on SWB's digital subscriber line!", "AT&T does not care about their customers; they are cut-throut bottom-line only types.",
|
| Six Month Rating |
|
Cox HSI
Pluses: "Fast customer service and support, good uptime, low latency for cable.", "Generally quite reliable", "Love the increased speed and 24/7", "Speed , Connectivity", "Fast speeds, relatively low pings", "When it works it works", "Fast and reliable - clearly working to build a better mousetrap.", "None!!!!!!!",
Minuses: "More upload would be great for the SOHO business accounts.", "Speed below target, but generally OK. But big outage (4 or past 6 days)!", "No complaints from me at this time. Service has been excellent!", "Cost", "bad customer service, when its down its down", "when its out its out", "Network conversion somewhat painful", "Slow, Customer Service Sucks",
Bottom Lines: "Good option for most business needs.", "Good in past, but real concern re. recent outage", "Cox is like food....I need both to live!", "Fair purchase", "dont predict 100% uptime more lik 98% not too bad, but can get annoying", "I love hi-speed internet if there were DSL in this area i would have to make the jump", "Best choice in this area if you're not close to a DSLAM", "If there are other choices go with them!",
|
Six Month Rating |
|
DSL EXTREME (los angeles(CA) long beach(CA) glendale(CA) san bernardino(CA) riverside(CA) anaheim(CA) )
Pluses: "Great price, fast for the money.", "Verizon Fios with out the Verizon Billing Issues.", "Fantastic tech support, good people, great prices, so far so good.", "Good technical support. More helpful than local phone company.", "Quick self serve install, solid connection, decent services", "Fast services, good hook ups", "Great service and support", "DSL extreme has service reps available all of the time", "good deal, good tech help",
Minuses: "Not very reliable, connection will often drop out.", "None Yet.", "Well nothing about DSLEXTREME its just that ATT makes it very difficult for DSLEX to get things going quickly and smoothly.", "Limited by deficiencies in local phone company's wiring in my area.", "Inconsistent tech support", "constant disconnects from services", "None", "unreliable service", "The download speed was very slow and they always blamed the at&t line.", "faulty modem delayed success",
Bottom Lines: "FIOS IT Just works.", "After having to wait over 2 weeks due to AT&T NOT DSLEX I am Very happy that I fired Time Warner.", "Best option for my location.", "Still better than the other DSL alternatives", "Its okay at first then slowly dies off", "Best in the business and better than SBC/ATT/Verizon, etc.", "just go with the phone company instead", "Mediocre service but relatively decent customer support", "recommended!",
|
| Six Month Rating |
|
EarthLink (atlanta(GA) dallas(TX) houston(TX) chicago(IL) los angeles(CA) san diego(CA) sacramento(CA) san francisco(CA) miami(FL) .. [more] )
Pluses: "Reliable speed**", "service is generally reliable, but since they don't actually provide it, so what", "It's available in my area.", "Very Reliable", "Cheap! Easy to use, reliable service", "Had the service for 10 years now, only 2 outages in that time. Not the fastest,1500/350,but very reliable due to Covad", "good speed without tons of background pings", "Connection to house was painless", "none",
Minuses: "Customer Support scripts for idiots", "ridiculously un-helpful customer service, particularly high speed cable version", "Just about everything.", "Advertise 8 M but really only got 5.6 M", "terrible, terrible, terrible customer service", "Have to deal with Earthlink before Covad for support.", "Slow - some areas do not support high speeds", "Cutomer service was just plain unaware", "outages multiple times daily, rude customer service, painfully slow connection speed",
Bottom Lines: "I'm staying with Earthlink", "not sure why i'd recommend giving them your money, since they don't actually provide the connection, just take the money for it", "A real ripoff.", "Have not found better alternatives for the last 5 years", "If you've got a good connection it's great....", "If price isn't an issue and reliability is , t han Covad is the way to go", "Slow and reliable, bad support", "Not as fast as cable, but more consistent", "If you want to experience what telecommunications services in the third world are like, sign-up for Earthlink.",
|
Six Month Rating |
|
ELECTRONICBOX
Pluses: "Fonctionne parfaitement, bonne connections, service impeccable.", "Well balanced price/service", "Excellent service, great value for the price, no caps or limitations", "Good price, no downtime at all in 1 year", "Very personalised and knowledgeable service, and you speak to the guys who run the network.", "Support is awesome, speed is excellent and i have a free static ip", "Care about their network and users, Excellent troubleshooting", "great service allways ready to help", "Good Support", "Friendly and helpful provider of a steady, good service and pretty ok prices",
Minuses: "Aucun", "Connection reliability", "Uses Bell Canada's network so its subject to their throttling", "nothing", "Not the cheapest around.", "absolutely none", "Lack of documentation about services, Customer service too geeky for older people", "none really", "none", "Bit more pricey to get started - but still worth it!",
Bottom Lines: "Je recommende à tous ceux qui recherche une compagnie franche, serviable et rapide.", "Good ISP for enthousiast customer who want more than just an internet connexion!", "Without a doubt the best ISP I've dealt with", "Perfect service and very reliable, i strongly recommand", "Good ISP which shows a lot of promise because they have the right attitude.", "Theses guys know how to run an ISP", "Very good small ISP, better than cheaper ones and better than bigger ones.", "i am very satasfied", "none", "I really like this company. They are a great alterntive to the usual suspects. They actually seem to care about their customers.",
|
| Six Month Rating |
|
Embarq
Pluses: "Fast customer service, good uptime so far.", "none", "Good speed, reliable service, great tech support, all at a very good price", "Very reliable connection, very decent download speed and good ping", "Connections greatly improved. Drop-outs are now rare.", "It is available, Stable", "Connection reliability has been high, tech support has been very good.", "ok when it works", "Connection speed is stable, practically no down time", "Generally very good customer and technical support.",
Minuses: "1.5 Mbps is my only available option.", "slow, bad tech support", "Sometimes the connection drops, but it'll get back on in about a minute", "Slow upload speed, and also not good if you have old telephone wire in your house.", "When going online, I have trouble connecting at the correct speed.", "Slower speed", "Initially 3-5 yrs ago reliability was spotty at best.", "speed continues to be very inconsistent - support is terrible", "Horrible pings (at least for me without FastPath turned on)!", "It took years to get the ball rolling in the first place.",
Bottom Lines: "The price is right if you bundle.", "its cheap. you get what you pay for. Only slightly better than dial up", "The best ISP I've ever had", "Better than cable anyday.", "Ok now with Embarq. Wish speed-drops would stop and it wasn't so expensive.", "Embarq Extended Reach DSL is best option for me", "Very good performance & tech support.", "service has gone from good to poor", "Decent connection", "No non-satellite competition.",
|
| Six Month Rating |
|
Future Nine Corporation
|
Six Month Rating |
|
HughesNet Satellite Broadband
Pluses: "Pencils, pins, index fingers", "Better than dial-up", "Fast throughput,,Solid performance USUALLY", "When it works it's better than dial up", "NONE", "Let me think.............Hmmmmm?!?", "VERY FAST DOWNLOADS", "Inexpensive, fairly fast during the day and early in the morning.", "Always on, fast, reliable, available",
Minuses: "Slowest and unformed Tech Support", "Paying 2+ times more than other services", "FAP if you are a heavy downloader.Tech support", "Constant ups and downs in connection speeds", "ALL", "I was really caught off guard by the latency", "SIGNAL STRENGTH GOES DOWN IN HEAVY RAIN", "Only a bit faster than a dialup modem during evening hours (70kbps downloads)", "Some terrible Sales & Customer service reps, overbilling",
Bottom Lines: "When it works it works. When it doesn't, you're screwed.", "When you have no choice HNS IS your choice!", "Better than dial up but not much", "Satellite That Sucks Wind", "THIS COMPANY SHOULD BE CLOSED DOWN!", "fine, If you don't need to rely on it for anything.", "THE BEST CHOICE WHEN CABLE AND DSL NOT AVAILABLE", "Consider this only if you have no other choice and you don't need fast service during the evening (6-11 PM)", "My only option, but well worth it",
|
Six Month Rating |
|
magicjack.com
Pluses: "Cheap", "Very easy to install.",
Minuses: "Lack of Support - Cheesy "Late Night " Infomercials.", "None",
Bottom Lines: "Still not ready for "Prime Time"", "Low price...High quality....",
|
| Six Month Rating |
|
Mediacom
Pluses: "Fast. Really, really fast.", "Fast & Reliable", "Speed, Reliability",
Minuses: "Contracted installers who don't know a F-connector from their fingers.", "Value only comes with bundled services, which are not as desirable. No thx on the TV or Telephone", "price",
Bottom Lines: "Bad CSRs and contract techs, good network and company techs.", "Fast internet which can be economical, if considering there is no need for traditional phone service.", "it rocks",
|
Six Month Rating |
|
Optimum Online
Pluses: "Great Speed", "fast installation, reliable and fast service",
Minuses: "Speed Slows Down During Peak Hours", "not in full control",
Bottom Lines: "Great ISP with Excellent Speeds", "very good professional service",
|
| Six Month Rating |
|
Pacific Bell - SBC
Pluses: "cheaper than Comcast", "Works solid", "Tech sent to connect the line was top rate", "Easy self-install.", "Well, it's available at 768K in 2009", "Legacy servers. Retention oforiginal email adress", "30", "Price was very affordable. Speed much better than my old dial-up.", "Great speed for DSL", "copper already ran...",
Minuses: "Awful customer service", "none", "missed 3 appointments couldn't tell me when between 8AM and 8PM they'd arrive. Horrible line sync rate and even worse data.", "Billing is very problems are VERY difficult to rectify. Slow service, spotty reliablility. Expensive for the bandwidth.", "Techs fail to know what's going on", "Aging infastructure", "not the fastest service available, 768 download. Tech help online depends very much on who you get.", "Support non-existant", "down more than it is up. missed appointments..",
Bottom Lines: "Avoid like the plague unless you are broke or desperate", "AWESOME!!!!!!!!!!!!!!!", "Last resort for data. Gotten much worse to deal with.", "Good value for those that want an AT&T bundle and have little computer skills. Billing and cust. serv. can be problematic.", "Mediocre at best", "Would prefer better stability.", "For the money it's pretty good, no drops or disconnects, fast enough for all my needs.", "Does the job nicely", "even att techs say they suck and to get comcast if you can.",
|
Six Month Rating |
|
PHONE POWER
|
| Six Month Rating |
|
Qwest.net (boston(MA) denver(CO) los angeles(CA) minneapolis(MN) new york(NY) phoenix(AZ) portland(OR) los angeles(CA) los angeles(CA) .. [more] )
Pluses: "All of us can be on line at once.", "Installation (Self Install) Line Quality + Stability", "Great promised speed, free modem with 7Mbps sevice", "They include a return authorization with the modem.", "Fast to set up.", "Stable, easy setup, always works", "No Outages to date and no monthly caps", "Generally reliable, somewhat responsive to service requests", "good reliable internet service for nearly 4 years at a reasonable price", "All good so far",
Minuses: "God awful CS, God Awful speeds (Compared to others)", "getting 1.7Mbs speeds, was charged for modem, Limited customer service, setting up online billing complex, MSN mail", "If you can't even get it installed, get out.", "Very slow. Unreliable. Poor customer service.", "Only offering up to 1.5mb in my area and Outsourced tech-support", "Frequently noisy, some downtime, contacting customer service sometimes difficult", "Upload speeds poor for offsite backup, company has poor attitude about upgrading service to semi-rural customers.", "Cant verify billing yet",
Bottom Lines: "That was the main reason", "If you need cheap DSL (email etc...) this is fine, otherwise look elsewhere.", "Cant recomend, DSL is over copper connection, which will always have issues, this is old tech.. and the promise of Fiber, hehe", "Old-school telco that does not realize you have options.", "If you have another option for a reasonable price, it is probably better.", "I was pleasently surprised with how easy it was to get DSL service from Qwest. It's always worked flawlessly.", "I would get Comcast in a heartbeat if it was available.", "OK, but I'd switch if I could. Sadly, only game in town", "I am satisfied with this service, on the balance.", "Great deal so far",
|
Six Month Rating |
|
RCN CABLE
Pluses: "Speed, uptime generally great", "Always on", "Reliable (Slow) Connection", "Speeds are consistent, service is reliable.", "Cheaper of the providers in New York City", "Service is reliable, speed is good, tech. support helpful.", "Low cost bundled services, Short hold times, 1st rate installation.", "Consistently fast speeds, reliability", "Fast, reliable, and the tech support is both knowledgable and friendly", "Price, Stability, Speed, Fast Tech Support",
Minuses: "telemarketing, 75% of tech support are idiots, horrible procedures", "Could be faster", "Through Put is 1/10 advertised rate", "It is difficult to get past level 1 tech support on complex issues", "Very poor connections. Slow. High latency (over 1 second at times)", "One way service for 10.75 months was annoying, but better than dial up.", "Packet loss can get high during peak hours, capped speeds.", "customer service", "when cable is down, thereb is no dial up replacement (they used to offer this)", "Pre-Install was difficult",
Bottom Lines: "It's great until you have a problem, then can be a PITA. Hit or miss though....", "Great for the price", "If you have an alternative try it.", "Great value, I am extremely happy with my service", "Avoid RCN in New York City and use Road Runner", "The price/value for one way with telco return is not good, but two way is well worth it.", "Reliable service backed up with decent support but network is close to capacity.", "Overall positive experience", "Beats DSL hands down, and since it runs through your NIC, installation is dummy proof", "Customer Service Has Come A Long Way",
|
| Six Month Rating |
|
RoadRunner Cable
Pluses: "Outstanding speed", "Not bad when in works", "solid service", "good speed.10mbs on the down 1 mbs on the up", "Fast Bandwidth, always connected", "Generally fast", "Fast and Reliable Service", "Knowledgable installer, tech support responsive", "Reliable, high download speed", "It works most of the time now",
Minuses: "Level 1 reads from a card", "Ping tests vary from 25 ms to 135ms drives VoIP Nuts", "none", "very poor support. you will speend lots of hours on hold. Thats no joke", "A little bit pricey", "Jitter, QoS very unreliable so VOIP doesn't work well", "Price", "Used equipment bad choice of cable modem", "Low upload speed, Customer service sucks", "TWC bit off more than they could chew...",
Bottom Lines: "If you can deal with lvl 1 it pays", "Only real High Speed available.", "solid service", "good enough till Fios comes to town", "Good ISP", "Great if the only thing you want is Internet (and not VoIP)", "I would recommend the service to others", "They should not use Terayon modems", "Value for money", "Average service for cost.",
|
Six Month Rating |
|
Rogers Hi-Speed
Pluses: "Stable Connection - 7MB Service", "I had television as well.", "Great Speeds!!!", "I'm lucky, I guess...", "Faster than a 56k modem", "It has the Capability of being an amazing internet service", "Fast connection in the mornings ; new features", "Consistent 2800/360, almost no downtime, service improved over past few months", "speed, always on",
Minuses: "It came from Rogers.", "Modem got fried after the first day :(", "Could be faster.", "Poor tech. support; unstable service; unequal service", "It doesn't care about my good point :/", "Speed Cap at peak times is ridiculous", "some packetloss during peak hrs, tech support", "newsgroups, sporadic mail servers right now",
Bottom Lines: "Internet? No way.", "Get it if it's in your area", "You pays your money, you takes your chances.", "Get reviews from ppl living in your area first; else consider DSL", "Shaw|Wave = t3h w1n", "Will Rogers be able to provide fast connection without @home?", "Getting better in mtmc area", "highly recommend",
|
| Six Month Rating |
|
Suddenlink
|
Six Month Rating |
|
TekSavvy Solutions Inc.
Pluses: "Best speeds I have never had with dsl and great tech support.", "Maximum advertised speed, extremly reliable, super customer service", "excellent customer service, reps always are friendly most of the time, 24/7 telephone tech support", "Excellent customer service, cutting edge services (MLPPP), reasonable prices", "Reliable service, knowledgeable reps, good price", "consistent on phone service , dsl service never affected", "Great Value, tech support, speed, reliability, service", "not sure yet", "really promt and friendly support/no waiting on the phone for ages/involved in net neutrality", "Price, usage",
Minuses: "I seriously can't find a single negative point, from my perspective.", "Terrible signal on the lines makes for 1.4 Mbps speed max yet I am paying for a 5 Mbps service.", "None", "None come to mind", "chocking sometimes without warning", "None at all", "not sure yet", "Overpriced modem (my fault really for not checking market properly)", "none really",
Bottom Lines: "I have used the 60$ a month services and the 40$ a month services and for 29$ a month this blows all other dsl providers away.", "Best bang for your buck in whole of Canada.", "Dependance on bell's line's make this company vulnerable", "Best ISP I've found so far", "Great service at a great price, highly recommended", "DSL days in Canada are numbered if Bell is allowed to throttle back", "This is probably the best ISP choice in Canada", "not sure yet", "probably best buy at this point", "Great service for a great price",
|
| Six Month Rating |
|
Time Warner Cable
Pluses: "Service visits on time, professional", "Minimal problems", "Fast Speed for downloads", "The Few times I works it was pretty Fast",
Minuses: "Not able to resolve latency problems and service interruptions this month", "Waiting for service is more often longer than shorter", "Can't talk directly with Tier 3 support", "I have only seen by top speed a few times",
Bottom Lines: "I had a commercial server account, but they are as good as canceled!", "Solid service with lots of uptime and a close local office makes TW a no-brainer for me.", "Tech support passes the buck", "Time Warner Cable is the worst HSI provider I have ever Had",
|
| Six Month Rating |
|
Verizon FIOS
Pluses: "General had fair connections", "Fast and Stable", "The Fios tech was very informative, reliable and very prompt.",
Minuses: "poor coordination with sales/support staff/promise connections they can not accomplish", "I don't have a bad thing to say.", "Verizon FIOS order desk badly organized",
Bottom Lines: "Good for cost of service", "FiOS internet and TV are some of the greatest communications products that anyone has come up with.", "Call ahead of the delivery date to verify service order is being put in.",
|
| Six Month Rating |
|
Verizon Online DSL
Pluses: "sERVICE STARTED ONE TIME", "Decent value for the money", "Great speed, decent value, Excellent connection reliability", "Always running", "No need to buy frills (dry loop)", "Not too Many, You get what you pay for and not much else..", "Fast, easy server", "Cheap", "OK connection WHEN you have it",
Minuses: "Wrong modem. Bad filters. Insane, barely acceptable path to tech help.", "When it works -- it's fine. But repeated problems have been agonizing dealing with tech support.", "SLOW DSL Download speed and a totally inept tech support staff that cannot fix it", "Awful Customer Service, Bad copper reliability", "Customer service and speed - getting what yo paid for", "They themselves don't know what they are selling", "Customer Service non-exsistant, sub-par reliability & speed", "None so far", "Loses connection, sometimes really slow. If you want support plan on going through 5 minutes of options", "Connections, tech support, value",
Bottom Lines: "Cheap is cheap", "Hoping FiOS will eventually be better -- if it ever gets here.", "At 11 kbps, I am not getting the service I paid for", "As long as it's working it's the tops", "What choice do you have? Any DSL provider you use here goes through Verizon (monopoly)", "Had to fight to get it, but reasonably happy.", "If you have any other options, TAKE THEM", "I got 7m down, satisfied. waiting for FIOS", "Don't get if there is something else for a similar price.", "Use if last resort for dsl if price matters",
|
| Six Month Rating |
|
Verizon Wireless Broadband
Pluses: "Outstanding Speed",
Minuses: "Not available in all areas, but growing quickly",
Bottom Lines: "Outstanding if you need to be connected all the time - Invaluable",
|
Six Month Rating |
|
ViaTalk
Pluses: "LATENCY 0, INSTALLATION,",
Minuses: "TECH SUPPORT,REORDERS ON CALLS, CONNECTIONS,REDIALS",
Bottom Lines: "I'M TICKED, NO RESPONSE TO PROBLEM TICKET IN 4 DAYS",
|
| Six Month Rating |
|
Videotron
Pluses: "Fast good price", "They messed up and gave me cable for free! 100k/sec average", "Acceptable mail/news...", "cheap, once was reliable...", "Fast. Remarkably. Currently rated as #4 in the DSLR community. Cheap. Widely Available.", "quick easy install, good custumer support, stable speed", "Good download speeds", "Cable is great, not too many outages", "Internet speed has greatly improved", "Quick and easy installation",
Minuses: "Tech Support is bad!!!! wait on the phone for 2hr SLOW UPLOAD!!!!!!!", "some packet loss", "Pathetically low speed anytime but 4:00am, the worst technical support ever, Unstable, BS billing, 6gB DL limit", "no more reliabilty, latency problem, astronomic ping", "Unreliable connection, frequent timeouts (although I have a tester modem, non-standard to clients)", "slow to repair network problem, sales representative ill informed", "Completely erratic ping in games", "Customer service sucks, the worst I have ever seen", "Speedtests show speed is not constant.", "Upload Speed",
Bottom Lines: "if the upload speed would be better at 256k i would be a very happy client", "A good deal!", "Avoid Videotron cable at all costs.", "if you plan to surf before 6 pm or after 12 30 am thi is the one for you, dont even think of fps online game", "Good value, although disappointing due to the restrictions (data cap/speed cap), especially in such a reportedly high-tech city.", "great value for speed", "Great for downloads, but for gaming it has been dissapointing.", "Modem is fast, find your technical support online, learn how to search on your own.", "ISP is getting better but still a lot to be done !", "Good value for your money",
|
Six Month Rating |
|
VOIPo
|
| Six Month Rating |
|
Vonage
|
Six Month Rating |
|
WildBlue
Pluses: "Far better than Hughes", "Always On",
Minuses: "still satellite broadband so you deal with the latency", "Always On",
Bottom Lines: "huge improvement over 5 years with Direcway/Hughes", "WB was the best choice for me.",
|
Six Month Rating |
|
Windstream
Pluses: "consistency", "Good reliable DSL when properly configuered", "Cost. Speed. Reliability.", "Fastest speed in area, reliable, decent price", "No problems,good service", "Minimal downtime. Quick recovery of service.", "Over 5 years of reliability with 99.99% up-time, downstream speed dead on, no more outsourced reps!!", "Solid, reliable connection and speed. I get what I pay for.", "Consistent line speed, helpful techs, proffesional support", "cheap, available",
Minuses: "slow dsl since my location is a bit far from the nearest CO", "They don't properly configuere at the onset", "Tech Support", "Slow upload", "Very high priced", "Upstream isn't over-provisioned like the downstream, they took their time rolling out the faster speeds in my area.", "Internal records, Customer Service and follow up all need improvement", "Difficuly upgrading/adding service, support doesnt always have good answers", "customer support bites, frequent short down-times, down pretty much every time it rains",
Bottom Lines: "gonna try upgrading to the 6Mb so stay tuned as I will be reporting back", "The ISP needs a better protocal for deploying stable DSL", "I'm fairly happy and not looking to shop around.", "Couldn't really ask for more, except more upload speed", "Good tech service, high price", "No complaints with Windstream.", "Great for being out in the sticks! Yes, there are much faster and cheaper providers, but no one else cares about BFE where I am.", "DSL works great, but problems take too long to resolve", "Good quality service, however upgrading/adding services is difficult", "If I had another option, I'd probably go with it",
| |
|
