how-to block ads
| .
| For broadband providers that have accumulated sufficient reviews, we present recent plus, minus and bottom-line comments from user reviews. |
Six Month Rating |
|
Acanac Inc.
Pluses: "hmm", "very good price. Easy to setup. Free Soft Phone. Bring your own ATA if you want.", "Price is awesome (even with renewal), Lots of Extras", "Excellent support, good speed, cheap price", "order and installed within 5 days. Great tech help with settin up. Did not rush me.", "root access. speeds are as advertised, able to stream many forms of avi", "support was good", "Unbelievable value", "Great speed, reliable, incredible price.", "$0 - FREE - VoiP service for 1 year !",
Minuses: "interrupting service, unfair treatment of customers", "free soft phone (x-lite) did not work at first. but after some config, it's ok.", "Third Party DSL Reseller", "None yet", "none", "cannot mount images, cannot complete long processes, support is non existant", "I had to call purchasing after NOT receiving my modem for 7 days", "None, as far as I'm concerned", "Tech support sometimes not completely on the ball.", "I can't tell anything ...",
Bottom Lines: "stay away from Acanac", "very good VOIP provider!! for the price, it's the best you can get!!!", "Beats the crap out of Bell.", "Great internet service, recommended", "good service - great first year price- worth trying it out", "I'm happy with the service, but wish they'd fix the bad points :)", "after issues with Bell where corrected, it appears good.", "Couldn't be happier :-)", "Prices are low, and the speeds are outstanding.", "Try it !",
|
Six Month Rating |
|
AT&T DSL Service
Pluses: "fairly reasonable rates", "When it's up, it's up and fairly steady", "When it works, its great!", "Always on. :)", "It's available In my area....and now is reliable", "best value for the money,hardly ever down", "2nd level support requested on initial call is good. Upload and download speeds tested OK.", "Stability, Price", "None", "reliable and good customer service",
Minuses: "very difficult to configure non AT&T equipment", "Not much speed bang for the buck, if there's an outage - god help you!", "Speed inconsistant, no one at Tech support can help", "I'm too far away from CO, so speed can't be the fastest. :(", "It took a couple of years to get the right repairman out to find my problem", "not as fast as cable", "Internet network performance unpredictable and very slow when bad.", "Bad service, bad customer service", "I am too far away to get the highest speeds",
Bottom Lines: "if cable isn't your thing this is a viable albeit not perfect alternative.", "Now that Cable is available to businesses in our area, we're making the jump when our contract is up.", "Its been a fork in the eye dealing with ATT/Bellsouth", "The right tech guy makes all the difference", "good value", "OK most of the time", "Great service.. 6Mbit down, 768 up, no downtime!", "If you can avoid it, don't order it", "Much!! better than Charter cable even better if you are close",
|
Six Month Rating |
|
AT&T Midwest
Pluses: "When it works, its solid", "It's cheap and it's fast", "Tech support from here", "Speeds rock, latency is always low 20s", "ping times, reliability.", "Cheap, reliable, good content with home page from yahoo", "Fast install, speeds on-target", "Service is pretty solid", "I got DSL",
Minuses: "The connection is constantly dropping", "Tech support is weak, occasional middle of the night outages for a few minutes", "AT&T absolutely clueless on how to handle their own issues", "None so far", "nothing", "Wrong and missing info for setup, email must be @sbcglobal.net, tech support is completely overseas", "No response to port 25 unblocking request (fixed)", "When there is a problem with service, the solution is always buy a new modem", "undependable, customer service sucks, used to let my bill accumulate",
Bottom Lines: "AVOID", "Good value!", "Be very wary when adding Uverse to your SBC/AT&T account", "you need to read my review", "great for gaming because of the ping times are lower than the cable around here.", "At&t DSL and phone has been a bargain, perfect for me", "About right for the money", "Better than Comcast but not quite as fast", "Im not certain if I like it or not. Since the take over of SBC (who used to screw up my phone bill on a regular basis..",
|
Six Month Rating |
|
AT&T Southeast (birmingham(AL) mobile(AL) montgomery(AL) huntsville(AL) miami(FL) jacksonville(FL) orlando(FL) pensacola(FL) gainesville(FL) .. [more] )
Pluses: "Static IP and great reliablity", "Steady DL and UL speeds. Great field techs. Fast modem shipping", "Great speed", "Good reliability, no home phone service required, decent speeds, free static IP", "Local, Long Distance, Wireless, & DIRECTV", "Reliable connection, great speeds, great value", "Fast, stable connection!", "Speed ok", "Decent web pages for DSL ordering info. Phone support is in USA again?", "Reliable service, US Tech Support very good.",
Minuses: "Slow uploads and fair download speed", "Bloatware installation. No instructions for PPPoE w/wireless router.", "HORRIBLE CUSTOMER SERVICE", "Annoying registration process, Some billing and information glitches at first", "Technical support isn't great", "Horrible pre-install phone support", "Cable now has faster upload and powerboost technology", "Fast Access DSL is always maxed out at 2/3 the speed. Tech support is garbage.", "Merger with AT&T , overseas tech support mediocre",
Bottom Lines: "Static IP is the best thing AT&T has going for its service. The rest is weak", "Good DSL, good for the price.", "Great value for speed", "No real problems so far", "FINALLY GOT IT RIGHT", "Great company, highly recommended", "Much better than CableOne HSI.", "Good enough. Cable had become very unreliable.", "Regional phone monopolies don't make for good service or speed.", "Overall pleased with the service.",
|
Six Month Rating |
|
AT&T Southwest
Pluses: "Fast", "Fast speeds , pretty reliable", "Phone and on site Tech support..GREAT", "Reliable", "Stable reliable always on service, tech support", "Reliable,", "Rock Solid", "Rather consistent test reports; competent repair/testing people in short supply.", "Cheap", "Reliable. Consistent. High quality. Value.",
Minuses: "Customer Support", "try not to call for help", "none", "Price...Too much for the speed.", "Slower than cable", "Tech supports bad,", "None", "The usual: you never get the advertised speeds.", "SLOW AS HELL", "Customer service line.",
Bottom Lines: "best that is available", "Best I've had", "Much better than Charter Pipeline", "Well worth the price", "Overall, really good and relieable.", "Good Value for the Price", "I'm moving to the country. Wish I could take this ADSL with me.", "I would like to have cable but too far.", "I recommend it as an alternative to cable.",
|
Six Month Rating |
|
AT&T U-Verse
Pluses: "Heck of a lot cheaper than TWC",
Minuses: "None as of yet",
|
Six Month Rating |
|
AT&T Yahoo
Pluses: "Tied in to regular phone service.", "Um, none?", "Very cool and knowledgeable install guy.", "Good phone service, they come out to fix the lines when needed.", "Reliable, inexpensive", "good uptime, good ping, no throttling so far", "None", "speed is good for the first few month", "Seems Reliable, No Slowdowns or Dropped Connections so far", "Cheap price. Kinda fast.",
Minuses: "Connectivity issues are very bad. Speed is very low. lack of support for resolution.", "Crappy Yahoo service; servers; communication", "High phone bill & NO DSL IN MY AREA! It has been 4 years and still nothing (i'm literally 1100 feet too far from their building)", "Not as fast as cable", "they don't tell you 3.0mbps is actually capped to 1.5mbps by default", "Horrible connection", "speed goes down hill after 3to4 month", "Yahoo software, No "overhead" provision like Verizon", "I wish I could get 6mpbs",
Bottom Lines: "Very unhappy with this service and the fact there is no intention on AT&T's part to offer any viable solutions.", "Unfortunately, for the price, the only practical choice", "Efficient service", "Okay if you need a phone, check to see if they have dsl in that area b4 switching", "While not as fast as cable, is less expensive and more reliable.", "shoddy customer support, large company taking advantage of passive users", "I've contacted them multiple times to say my speed isn't what it should be. They assure me that everything is working fine...", "find some other company if you want a HIGHSPEED DSL", "Economical, Reliable Service", "More reliable than cable modem (so far).",
|
Six Month Rating |
|
Bell Sympatico
Pluses: "Consistently fast connection speed with clean, short lines.", "Rock solid connection. Never drops", "Very fast connection. Very good about giving back credit for overcharging", "Consistent so far, no matter the time of day. Get full 7Mb/s as advertised. Very consistent low pings for games.", "take threats seriously", "Very rarely get disconnected", "Availability; They're everywhere.", "Connection somewhat stable", "Good speeds",
Minuses: "Constant bittorrent throttling!", ""Up to x MB" speed sales pitch", "Can't get their billing straight. Wants to force you to limit bandwidth, and pay big when you go over.", "The full speed of 7Mb/s actually translates to about 6.3Mb/s with overhead (with full sync at 7,296kb/s)", "treats me like an idiot, have dishonored there contract and misrepresented themselves", "Throttled, bad tech. support.", "No alternatives, throttling, poor customer service, multiple problems with service", "too many to list, but Tech Support seem clueless most of the time", "Customer service reps lie and know less than the user.", "Frequent disconnects, bad customer service",
Bottom Lines: "Bell is a packet molester, keep your packets off their networks whenever possible!", "Good speed, stable connection.", "I am switching to Shaw Cable.", "If you are reasonable close to a switching location, then DSL can be very good and consistent.", "I should not have to defend my right to good service and fair pricing when I'm giving them my business", "Almost all their representatives are liars.", "If you have any choice at all, go somewhere else!", "I'd switch to cable if I could", "For people who are too lazy and just have too much cash on their hands.", "If you get connected and there are no problems, then it's gravy. Otherwise, beware.",
|
Six Month Rating |
|
CableOne
Pluses: "Nothing as of yet...", "Good for the first 3 months",
Minuses: "Everything else...", "Over loaded nodes",
Bottom Lines: "If you can get BellSouth DSL GET IT!!! Don't get this if you live in Long Beach. :(", "Cableone.net is not worth the money",
|
Six Month Rating |
|
Callcentric
|
Six Month Rating |
|
CenturyTel Inc. (Whitefish Bigfork Columbia Falls Polson Kila Kalispell Hungry Horse .. [more] )
Pluses: "None", "Stays connected when good weather", "Consistantly reliable, well priced, well supported", "DSL in Rural Missouri", "Field tech has been great and eager to fix problems", "Hardly ever have any problems", "got everything promised, has not been down, good price", "Fiber To The Premise @ 15 meg and Static IP", "Great service so far... Excellent local technicians!", "None - Not a single one.",
Minuses: "Absolutely horrendous service. Massive packetloss. Overloading of badnwith. Price is horrible for the speed offered.", "Intermittent connection during bad weather/Speed not as advertised", "Installation has not been smooth", "DSL much downtime, slow connects and latency. Phone techs are worthless, and can't tell you anything", "Could be cheaper", "none so far", "TV is still being tested", "I had HughesNet so, I cant think of any right now", "Too many to list - read full review for details.",
Bottom Lines: "Not even worth being called a broadband connection/internet provider.", "Good when connected", "To Early to call", "If you have a cable alternative take it, otherwise WildBlue is a better alternative if you have the $", "Very good service, but could cost less", "recommend, if you can get it", "with Static IP, it is a WAY better deal than Charter.", "Even though I can only get 1.5, it is GREAT for the sticks...", "There is something very wrong with this company. Avoid at all costs.",
|
Six Month Rating |
|
Charter Pipeline
Pluses: "Fast", "It rarely disconnects", "At least I am able to purchase broadband.", "Speed is usaly consitant", "reasonably priced", "TV works better than Internet", "none", "When it works, it's reliable.", "reliable, user configurable account, fast enough",
Minuses: "Expensive", "Slow connection (but as advertised), Too Expensive!", "Other than dial-up, Charter is the ONLY provider where I live?!?", "Packet loss", "the worst customer service I've ever experienced", "Internet has a mind of it's own... works when it wants it too", "unreliable poor tech support", "Frequent intermittent outages, some short, some very long.", "increasingly difficult to get a live tech support person on the phone, expensive",
Bottom Lines: "It sucks. Avoid if possible.", "Mostly, it works. I'd rather be running DSL.", "Decent service it will get better if they properly maintain nodes and DNS severs", "TV is descent and your 3 to 5 meg internet is great for browsing... not for streaming or gaming!", "compared to the last 3 weeks dialup is a better option", "It's a crap-shoot: If your neighborhood plant is sound, you'll be OK.", "offers fastest service where Qwest won't upgrade their lines in Yakima",
|
Six Month Rating |
|
Cogeco Cable
Pluses: "reliable, fast (10000down/600up) with excellent support", "Consistant speed", "Speed, Fast Installation", "good price for service", "Reliable, 3 IPs @ no extra charge, fast", "cable is cable, no real issue", "I'll pass them along if I discover any", "Decent Uptime", "Download Speed Is Pretty Good...Very Reliable Connection",
Minuses: "expensive", "P2P Speed issues", "Bandwidth limit, terrible news server", "Web site has little tech support or information", "128 upload, came from cogeco's 384, and when temp drops below -15 connection dies", "Poor newsserver, email is sporatic, tech support is a joke", "Bandwidth caps, slowing speeds, packet loss", "Upload Cap Is Pathetic! Americans Complain Aboute 143kbs Try 48kbs",
Bottom Lines: "they are the only game in town, and thats fine by me", "Good deal- n/c modem rental", "I am probably going to go back to HSE asap", "Best of the Cable ISPs", "work's pretty consistently (except for the real cold days)", "I'm considering switching to Sympatico DSL", "Not worth it!", "Increase Upload Cap And RETRAIN Your Tech Support",
|
Six Month Rating |
|
Comcast
Pluses: "Can't think of any.", "fast, reliable and good feature set (free McAfee security suite)", "great speed and only getting better. in pembroke pines fl the best so far", "No very many.", "always up and working", "In addition to rebate for Modem, there is also a $125 rebate for signing up.", "Rock solid", "Great internet speeds, excellent phone voice quality.", "Performance,customer service",
Minuses: "AT&T/SBC/Ameritech same company different names.", "little more than I'd like to pay", "none", "Un-reliable. 8 outages in 45 days. Techs are clueless", "t/s is clueless about basic networking, linux", "Telephone support appears to be far superior to live chat support.", "None", "none", "none",
Bottom Lines: "SBC will not support it's customers unless they are business based or have $1000/month bill such as was my case.", "until FIOS is available in area this is WAY better than DSL", "the best available in my area. great service and great speed.", "For business, Comcast is not ready for prime time.", "lots of bandwidth", "Only one day one which was mostly spent on installation.", "Comcast is providing me the bandwidth the others could not!", "Good price for the internet and phone combination.", "Good ISP and customer service",
|
| Six Month Rating |
|
Comcast Formerly ATT Broadband
Pluses: "faster than VZ Bronze DSL for same $", "Speed, Price, Tech Support", "Always on", "Quick and fast setup, stabilized speed,", "Wireless data and voice were fine 'till", "before conversion from att@home",
Minuses: "Lousey customer service", "Downtime,lost data, e-mail", "No static IP", "Random disconnects, and tech support is not that good.", "two faced business came online,", "conversion down-time, customer no-service, refund for down time, big bully w/monopoly",
Bottom Lines: "hope you never have a problem", "AT&T is an excelent choice", "good overall, since I can't get dsl", "OK service for what i am paying.", "broad scam'd and now on SWB's digital subscriber line!", "AT&T does not care about their customers; they are cut-throut bottom-line only types.",
|
| Six Month Rating |
|
Cox HSI
Pluses: "Fast customer service and support, good uptime, low latency for cable.", "Generally quite reliable", "Love the increased speed and 24/7", "Speed , Connectivity", "Fast speeds, relatively low pings", "When it works it works", "Fast and reliable - clearly working to build a better mousetrap.", "None!!!!!!!",
Minuses: "Cost is slightly high for 10/1 IMO; 10/2 would be a better deal.", "Speed below target, but generally OK. But big outage (4 or past 6 days)!", "Cox still needs to open up the bandwidth for faster downloads of movies, etc.", "Cost", "bad customer service, when its down its down", "when its out its out", "Network conversion somewhat painful", "Slow, Customer Service Sucks",
Bottom Lines: "Good option for hosting gaming servers vs. co-locating.", "Good in past, but real concern re. recent outage", "Cox is like food....I need both to live!", "Fair purchase", "dont predict 100% uptime more lik 98% not too bad, but can get annoying", "I love hi-speed internet if there were DSL in this area i would have to make the jump", "Best choice in this area if you're not close to a DSLAM", "If there are other choices go with them!",
|
Six Month Rating |
|
DSL EXTREME (los angeles(CA) long beach(CA) glendale(CA) san bernardino(CA) riverside(CA) anaheim(CA) )
Pluses: "Excellent Spd, 3 day service switchover from ATT, Excellent Customer Svc, easy to work with", "Service", "fairly reliable network", "Service seems solid and quick, tech support so far is much better then Verizon or Twc.", "good connectivity, competent customer service", "Friendly, pleasant phone service", "It works no problem for a while", "I believe I've lost service only once in the past 2 years.", "Great service, in-forum tech support, great value for the money", "Exceedingly good sales, account and tech support",
Minuses: "Switchover was TOO fast...didn't recieve modem until 4th day...had to use old Att 2wire modem which dslX helped configure", "Contract", "none", "The time from order to activation was a bit long but worth the wait, and also understandable do to them being a verizon reseller", "none that I've noticed", "Reps are far worse than uninformed; led to 3-6 week internet outage despite my best efforts", "BUT...you are doomed if anything ever goes wrong", "Can't think of any", "Supplier 'unfee' surcharge just went up :(", "none so far",
Bottom Lines: "If you have ATT, switchover and get twice the line speed at the same price point", "Solid DSL", "with a good telco loop the service is fairly reliable", "Great value for the price, and for the service so far.", "I recommend them to everyone in their coverage area", "TBD", "tech support is terrible...expect a week per problem to always find ATT at fault in the end!", "No surprises or problems. Works like it should.", "Great value for the money for new customers!", "Communication and service is what distinguishes ISPs, and these guys are fantastic so far!",
|
Six Month Rating |
|
EarthLink (atlanta(GA) dallas(TX) houston(TX) chicago(IL) los angeles(CA) san diego(CA) sacramento(CA) san francisco(CA) miami(FL) .. [more] )
Pluses: "Same e-mail address for many years", "None", "Alternative to Verizon DSL, Time Warner Cable, still has free Usenet", "Reliable at configured speed....", "Good price for Home Phone & DSL Service", "They put a condom between me and comcast (cablemodem)", "2002 - mid 2007 Stable DSL", "just trying to keep my old e-mail account", "Reliable. Rock-solid for 6 and a half years",
Minuses: "Slow, expensive, can't realign price without 12 month commitment", "Many", "Sporadic speed drops, should be cheaper", "Tech support is worst imagineable", "Outsourced tech support can't help for anything but the simplest issues.", "They can't really manage a problem if it isn't their dhcm or dns", "DSL speed is no more than 500kb/s. I'm paying for up to 3000 kb/s.", "lose connection often, speed test often below 14.4k, paying for 6.5Mbps", "Outsourced tech support: Given 4 weeks, they couldn't fix a misplaced wire that resulted from a hardware migration at the CO.",
Bottom Lines: "After something like 8 years, I'm ditching Earthlink ASAP", "The worst", "Decent so far, but make sure you have a quick exit plan", "DO NOT use Earthlink for DSL. Anyone else would be better.", "Be very careful about entering a contract with Earthlink. The risk is not worth the small amount you are saving in my opinion.", "If your area allows using earthlink as the ISP over a problematic cablemodem service, they are a good choice.", "I've spent too much time trying to sort out my speed problems with Earthlink.", "about to switch after 12 years", "It's fine if it works 'out of the box'. Don't expect much of anything from tech support.",
|
| Six Month Rating |
|
Embarq
Pluses: "Customer Service very good; uptime also very good.", "Easy setup and install", "Dependable", "Decent speeds for this area", "Reasonable cost, easy installation, upgradable", "Excellent Speed and Reliabilty", "Good reliable sirvice good support", "EMBARQ's earns ZERO (0) points due to POOR CUSTOMER and UNSATISFACTORY BUSINESS PRACTICES",
Minuses: "Nothing so far...", "Poor Line Quality Limits My Peak Speed", "Needs to be faster", "Drops connection often, speeds drop off a great deal several times daily", "One year commitment", "email is not that great and there are bottle necks in bandwidth that enventualy gets fixed", "EMBARQ gets 1000000 BAD points for UNSATISFACTORY CUSTOMER SERVICE",
Bottom Lines: "I would recommend this ISP as a good value.", "So Far Very reliable!", "Dependable but no info about updates or roll outs.", "Best choice when money matters", "Outstanding ISP", "So far,so good.", "I would recomend Embarq", "EMBARQ gets a ZERO as a service provider due to fraudulent billing for services NOT provided to their customers practice",
|
| Six Month Rating |
|
FrontierNet Internet Access
Pluses: "up more often than down", "fast Fast FAST... holy crap how's that possible FAST", "better than satellite", "Have not found any good points.", "when it works it is good", "First year is free", "It is DSL not dial-up", "Its speed is ok when it works", "Reliable, recent speed increase, excellent pre-install help", "Good hardware",
Minuses: "slowwww", "tech support doesn't seem to be that knowledgable", "hate the customer "service"", "Totally unreliable connection speeds.", "slow which seem to be most of the time", "Getting through to Tech Support is hell", "It as slow as dial-up some times", "Everything that happens interupts the service.", "Well, 2 year contract is still required and $3.99 a month modem charge", "Multiple repair tickets for same problem",
Bottom Lines: "back to cable", "Fast and so far stable. Hopefully I won't ever have to call tech support.", "it's better than satellite", "If someone else is available besides Frontier, select them instead.", "Irratic service", "Not happy with the service", "Needs a lot of work for dsl", "Frustrating to say the least and customer service does not help.", "I WAS quite satisfied so far with Frontier DSL this time around, however", "It's the only service available",
|
Six Month Rating |
|
HughesNet Satellite Broadband
Pluses: "Pencils, pins, index fingers", "Better than dial-up", "Fast throughput,,Solid performance USUALLY", "When it works it's better than dial up", "NONE", "Let me think.............Hmmmmm?!?", "VERY FAST DOWNLOADS", "Inexpensive, fairly fast during the day and early in the morning.", "Always on, fast, reliable, available",
Minuses: "Slowest and unformed Tech Support", "Paying 2+ times more than other services", "FAP if you are a heavy downloader.Tech support", "Constant ups and downs in connection speeds", "ALL", "I was really caught off guard by the latency", "SIGNAL STRENGTH GOES DOWN IN HEAVY RAIN", "Only a bit faster than a dialup modem during evening hours (70kbps downloads)", "Some terrible Sales & Customer service reps, overbilling",
Bottom Lines: "When it works it works. When it doesn't, you're screwed.", "When you have no choice HNS IS your choice!", "Better than dial up but not much", "Satellite That Sucks Wind", "THIS COMPANY SHOULD BE CLOSED DOWN!", "fine, If you don't need to rely on it for anything.", "THE BEST CHOICE WHEN CABLE AND DSL NOT AVAILABLE", "Consider this only if you have no other choice and you don't need fast service during the evening (6-11 PM)", "My only option, but well worth it",
|
| Six Month Rating |
|
magicjack.com
Pluses: "Really Low Cost", "Very easy to install.",
Minuses: "Service and Response from Company", "None",
Bottom Lines: "Good for 2nd Line - NOT a primary phone service!", "Low price...High quality....",
|
| Six Month Rating |
|
Mediacom
Pluses: "Fast. Really, really fast.", "Fast & Reliable", "Speed, Reliability",
Minuses: "Contracted installers who don't know a F-connector from their fingers.", "Value only comes with bundled services, which are not as desirable. No thx on the TV or Telephone", "price",
Bottom Lines: "Bad CSRs and contract techs, good network and company techs.", "Fast internet which can be economical, if considering there is no need for traditional phone service.", "it rocks",
|
Six Month Rating |
|
Optimum Online
Pluses: "Great Speed", "fast installation, reliable and fast service",
Minuses: "Speed Slows Down During Peak Hours", "not in full control",
Bottom Lines: "Great ISP with Excellent Speeds", "very good professional service",
|
Six Month Rating |
|
Pacific Bell - SBC
Pluses: "good price, reliable connection.", "They'll send live technicians to troubleshoot the problem", "Generally trouble free with few outages.", "I am a legacy user with static IP's. I have found that you let those go un-reported", "Great value for your money. Good speed.", "Higher speeds [1700 X 433] cost less than Redshift [$31]", "none", "Fast and reliable.", "Never a disconnect, always advertised speed.", "Very Reliable",
Minuses: "horrible speed and ping, over congested servers, only improved after 4 hour long calls, and was swapped to diffrent server.", "Be prepared to have many dropped calls wile caontacting tech support", "Slow.", "To get real help from someone that knew or understood my question was a Tier 2 tech", "None so far...", "None so far [6 days]", "connection is very unstable;", "None", "Pacbell.net email sever is the worst. Foreign tech support is completely worthless.", "Slow",
Bottom Lines: "You get good service if you tell them you will cancle if they dont fix something.", "Much better value for the money", "I really wish PacBell/SBC/AT&T would upgrade their equipment.", "Good for my money and hosting small websites. No down times in 9 years", "If you can get it, get it!!!", "Would recommend", "find a more reliable isp", "Great value for the price.", "Good price. No need for change. Email unreliable",
|
Six Month Rating |
|
Qwest.net (boston(MA) denver(CO) los angeles(CA) minneapolis(MN) new york(NY) phoenix(AZ) portland(OR) los angeles(CA) los angeles(CA) .. [more] )
Pluses: "Installation was a snap; was online in under 10 minutes.", "Reliable and consistent download speeds", "Consistent speeds, naked DSL", "Reliable, relatively fast, consistent speeds, only one or two outages from day one!", "It works", "Nothing", "Dedicated line, already has wireless router available, great technical support", "They helped me get online easily when I first started", "Easy to setup and consistent download speed.",
Minuses: "The insatllation CD is painful and unneeded.", "Slow upload speeds (1/3 of what is advertised at 150kbps rather than 868 kbps)", "Low price $45/month only for one year", "Difficulties with MyAccount service", "hate there tech supportt", "Everything", "Blocks Remote Desktop Connection / Management, crashed every few minutes in the evening/night. Not the fastest connection", "Constant interruptions in service, about every other day I have problems", "slow and expensive",
Bottom Lines: "DSL line trains @ 7mbps with some errors. Actual speed a little over 5.", "Reliable connection for affordable price, formerly had Satellite and fixed Wireless (both had many problems)", "Good service for the price", "GREAT value with Price for Life", "lower price", "Monopoly allows company to do bad business.", "I wouldn't necessarily recommend Qwest if you are looking for a very high speed internet spd. Has a reasonable rate, though.", "I highly advise against going with QWEST!", "it works... but isn't very impressive",
|
| Six Month Rating |
|
RCN CABLE
Pluses: "Speed, uptime generally great", "Always on", "Reliable (Slow) Connection", "Speeds are consistent, service is reliable.", "Cheaper of the providers in New York City", "Service is reliable, speed is good, tech. support helpful.", "Low cost bundled services, Short hold times, 1st rate installation.", "Consistently fast speeds, reliability", "Fast, reliable, and the tech support is both knowledgable and friendly", "Price, Stability, Speed, Fast Tech Support",
Minuses: "telemarketing, 75% of tech support are idiots, horrible procedures", "Could be faster", "Through Put is 1/10 advertised rate", "It is difficult to get past level 1 tech support on complex issues", "Very poor connections. Slow. High latency (over 1 second at times)", "One way service for 10.75 months was annoying, but better than dial up.", "Packet loss can get high during peak hours, capped speeds.", "customer service", "when cable is down, thereb is no dial up replacement (they used to offer this)", "Pre-Install was difficult",
Bottom Lines: "It's great until you have a problem, then can be a PITA. Hit or miss though....", "Great for the price", "If you have an alternative try it.", "Great value, I am extremely happy with my service", "Avoid RCN in New York City and use Road Runner", "The price/value for one way with telco return is not good, but two way is well worth it.", "Reliable service backed up with decent support but network is close to capacity.", "Overall positive experience", "Beats DSL hands down, and since it runs through your NIC, installation is dummy proof", "Customer Service Has Come A Long Way",
|
Six Month Rating |
|
RoadRunner Cable
Pluses: "Outstanding speed", "Not bad when in works", "solid service", "good speed.10mbs on the down 1 mbs on the up", "Fast Bandwidth, always connected", "Generally fast", "Fast and Reliable Service", "Knowledgable installer, tech support responsive", "Reliable, high download speed", "It works most of the time now",
Minuses: "Level 1 reads from a card", "Ping tests vary from 25 ms to 135ms drives VoIP Nuts", "none", "very poor support. you will speend lots of hours on hold. Thats no joke", "A little bit pricey", "Jitter, QoS very unreliable so VOIP doesn't work well", "Price", "Used equipment bad choice of cable modem", "Low upload speed, Customer service sucks", "TWC bit off more than they could chew...",
Bottom Lines: "If you can deal with lvl 1 it pays", "Only real High Speed available.", "solid service", "good enough till Fios comes to town", "Good ISP", "Great if the only thing you want is Internet (and not VoIP)", "I would recommend the service to others", "They should not use Terayon modems", "Value for money", "Average service for cost.",
|
Six Month Rating |
|
Rogers Hi-Speed
Pluses: "Stable Connection - 7MB Service", "I had television as well.", "Great Speeds!!!", "I'm lucky, I guess...", "Faster than a 56k modem", "It has the Capability of being an amazing internet service", "Fast connection in the mornings ; new features", "Consistent 2800/360, almost no downtime, service improved over past few months", "speed, always on",
Minuses: "It came from Rogers.", "Modem got fried after the first day :(", "Could be faster.", "Poor tech. support; unstable service; unequal service", "It doesn't care about my good point :/", "Speed Cap at peak times is ridiculous", "some packetloss during peak hrs, tech support", "newsgroups, sporadic mail servers right now",
Bottom Lines: "Internet? No way.", "Get it if it's in your area", "You pays your money, you takes your chances.", "Get reviews from ppl living in your area first; else consider DSL", "Shaw|Wave = t3h w1n", "Will Rogers be able to provide fast connection without @home?", "Getting better in mtmc area", "highly recommend",
|
| Six Month Rating |
|
Shaw
Pluses: "Speed is consistant 5000/500 with little issue",
Minuses: "None really, excet for a few days of very slow DL speeds",
Bottom Lines: "Good service overall and recommend over teuls for value/speed",
|
Six Month Rating |
|
SONIC.NET (san francisco(CA) oakland(CA) santa rosa(CA) )
Pluses: "Solid service, consistent, good tech support, friendly, overall good", "Relatively cheap at first, good support, local and always available", "Tech support is top-notch. Not only technically sound, but proactive in ensuring resolution.", "Reliable, fast connection. Great customer service.", "MediocreTechnical Support", "Knowledgeable staff", "great speeds, reliable service, decent prices", "I can still login to the member page!", "Excellent DSL service, customer service, and uptime", "Consistently good service (when ATT does not screw up)",
Minuses: "pricing is sometimes confusing", "Prices hike up after a while unless you sell your soul", "None that I can think of", "A little pricy compared to other ISP's in the area.", "Overly cautious about Telco dispatch when necessary", "None come to mind", "bait and switch intro pricing", "They do not follow on promises or provide disclaimers", "They have to rely on AT&T", "None",
Bottom Lines: "Fantastic service", "Much better than AT&T", "Highly recommend. Speeds are as advertised (I've had different levels with them)", "Very reliable, fast connection, but a little pricier than other ISPs.", "Powerless ISP - limited by local Telco", "A great choice if you'll be getting DSL over AT&T's lines", "Great ISP, ask for long term prices at sign-up", "Do not use this service if you plan to move!", "#1 DSL provider in the Bay area in my opinion", "A great ISP",
|
| Six Month Rating |
|
Sprint Mobile Broadband
Pluses: "Tech support, speed and conection time. (Mobility)", "Reliable connection on both Macs and PCs.",
Minuses: "HP laptops in DV5000 series has some problems.(BIOS)", "Throughput has degraded and latency has increased over time: Sprint is likely oversubscribing the service.",
Bottom Lines: "After all the work to correct the problem it was almost as fast of comcast.", "Could use improvement but not bad for wireless Internet connectivity.",
|
Six Month Rating |
|
Suddenlink
|
Six Month Rating |
|
TekSavvy Solutions Inc.
Pluses: "inexpensive, reliable, let you beat bell throttle (mlppp)", "Great Service and Support. No comparison against Crapico Bell.", "Cost, tons of bandwidth, all ports open, support, no throttling", "Speed. Connection reliability. Price. Everything you would want in an ISP.", "Good price, good speed, good stability", "FAST blazing fast", "Finally Totally off Bell, Speed is much better now. Am now off the CO", "Fast reliable service, honest management, proponents of net neutrality", "Quick fast effecient", "Great service, great performance, great support, great prices.",
Minuses: "can take some time to get internet access if you order phone and hsi", "Can't find one yet.", "No being able to get higher profiles (Bell/CRTC's fault)", "Does not offer 7MBIT service.", "Very, very long setup time", "None so far", "Bell reserves better service for Sympatico and throttles", "expensive modem and filters", "None!",
Bottom Lines: "very good value for money probably the best company around", "So far I can say it's a company that delivers what it promises.", "The geek's ISP", "Could not ask for a better ISP.", "Don't assume that signing up will be easy.", "Great value. Better Speed less price", "Best internet available if your line is good enough", "Best around", "Best ISP around!",
|
Six Month Rating |
|
Verizon FIOS
Pluses: "General had fair connections", "Fast and Stable", "The Fios tech was very informative, reliable and very prompt.",
Minuses: "poor coordination with sales/support staff/promise connections they can not accomplish", "I don't have a bad thing to say.", "Verizon FIOS order desk badly organized",
Bottom Lines: "Good for cost of service", "FiOS internet and TV are some of the greatest communications products that anyone has come up with.", "Call ahead of the delivery date to verify service order is being put in.",
|
| Six Month Rating |
|
Verizon Online DSL
Pluses: "Upload and Downloads speed as Promised", "Faster then ATT Worldnet (Covad) ADSL", "reliable, consistent speed", "reliable connection, consistent bandwidth, good value for price", "Roclk solid conection", "it's always up", "Reliable", "able to use own modem", "cost not too bad",
Minuses: "Upload", "Took a month", "would like faster speed, but too far away", "level techs can be clueless, especially on Macs, added services don't apply to Macs, limited bandwidth", "Email spam - Can't sign up for a years contract", "cheap westell dsl modem, software suite sucks, not as fast as cable", "Not as fast as my (cancelled) cable hs I'net was.", "connection speed no where near what is advertised", "techs, engineers at office and sales reps all say something different", "300 K download one day, 700K the next.",
Bottom Lines: "Great Service for the Price", "wonderful", "Worth the money", "Verizon DSL has been a consistent performer for me for many years. Nary a hiccup!", "Good value - great connection", "worth the $$, so far", "Not as fast as cable but more consistent than Comcast ISP was.", "so-so till FIOS comes", "Fairpoint takeover is a comedy of errors", "do not download important files while raining.",
|
| Six Month Rating |
|
Verizon Wireless Broadband
Pluses: "Outstanding Speed",
Minuses: "Not available in all areas, but growing quickly",
Bottom Lines: "Outstanding if you need to be connected all the time - Invaluable",
|
| Six Month Rating |
|
ViaTalk
Pluses: "LATENCY 0, INSTALLATION,",
Minuses: "TECH SUPPORT,REORDERS ON CALLS, CONNECTIONS,REDIALS",
Bottom Lines: "I'M TICKED, NO RESPONSE TO PROBLEM TICKET IN 4 DAYS",
|
Six Month Rating |
|
VOIPo
|
| Six Month Rating |
|
Vonage
|
| Six Month Rating |
|
WildBlue
Pluses: "Far better than Hughes", "Always On",
Minuses: "still satellite broadband so you deal with the latency", "Always On",
Bottom Lines: "huge improvement over 5 years with Direcway/Hughes", "WB was the best choice for me.",
|
| Six Month Rating |
|
Windstream
Pluses: "low latency---speeds as advertised", "Good Speed low latency and etc", "Reliable, consistant speed", "Uptime-never an issue", "really nothing good to say", "None", "Fast DSL", "connection has stayed active most of the time", "!2MBPS, seems stable", "Good Download speeds",
Minuses: "India tech support", "bad costumer service disconnects alot", "None so far", "They called ME to offer 6M upgrade, I said Yes, still don't have it and I have talked to the same tech in Calcutta TWICE!", "They are slower than other telcos in my area and have horrible customer service", "Went from Great to Very Bad", "India DSL tech Support useless, Sorry local store service", "IT dept knows nothing about the network because there in india", "Don't even bother calling customer service in India", "ALWAYS DISCONNECTS FROM SERVER / SERVER ISSUES",
Bottom Lines: "good value for money---reliable service", "nickel and dime you and will treat you very badly cookie cutter ahoy!", "Beats Time Warner (the only other choice in my area) for reliability and service", "If I had another option I would buy ALL the bandwidth I could get", "If I had another DSL option; I'd take it.", "Look Elsewhere", "terrible in my area only available speed is 1.5/512kbps", "Good, reliable, fast service if you can, "do it yourself".", "Windstream is crap. their CS is in India reading scripts.",
|
Six Month Rating |
|
WOW Internet and Cable
Pluses: "It is more flexible than Comcast in terms of upgrading and downgrading services", "Fast and reliable.",
Minuses: "goes out like a light", "DNS at times slow",
Bottom Lines: "I'd choose WOW over Comcast anyday.", "Good value, and it is not Comcast :)",
| |
|
