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| For broadband providers that have accumulated sufficient reviews, we present recent plus, minus and bottom-line comments from user reviews. |
Six Month Rating |
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Acanac
Pluses: "Speed is decent (I'm in Mississauga); Modem arrived just 3 days after ordering", "Price speed reliable", "Cheap the first year, no bandwidth limit, no throttling", "N/A", "Fast setup, great price, good speed", "Good DSL with responsive support", "Cheap the first year, quick delivery of modem, cheap dry loop", "excellent service provider which offers unlimited bandwidth and ways to dodge bell throttling.", "Very inexpensive, High speed DSL, No bandwidth limit, Cool Extra features.", "good value for money",
Minuses: "Ordered a dry loop installation, they remembered to bill me but forgot to register me for installation.", "modem needs to reset once in a while, speed connection is ok but not great, price is the same as Bell", "N/A", "They are stuck with using Bell lines", "Really bad VOIP service with dismissive support", "auto-renewed year countract even after first year, cogent, ...", "they use hell's network i mean bell's, so they are effected by the throttling and bell's laziness.", "Bell throttles there lines at certain times of the day.", "not yet found",
Bottom Lines: "Great money for the speed and unlimited bandwidth", "good deal the first year, but after that not so much...", "Hell of a great value - especially 1st year", "Get the DSL but skipp the VOIP", "As usual 3rd party internet sellers continue to provide better service then the corporate companies", "100% recommend", "starting with Acanac",
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Six Month Rating |
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AT&T DSL Service
Pluses: "Stable, fast considering how far I live away from CO, never had a problem that could not be resolved", "For given speed, cheaper than local ISP. American help available.", "Mostly always available", "Have good speed when connected", "Steady as a rock", "Consistent and good speed.", "Ordered landline & DSL on Thursday, Installed on Tuesday", "Relatively fast and reliable, no contract, wifi at starbucks",
Minuses: "Their phone techs sometimes don't have all the information to help - or don't know where to send me. I still manage fine.", "not delivering the speeds publishsed", "Outsourced Indian help terrible. No NNTP server!", "A little slower that I would like", "DSL gets disconnected everyday at 6:30 P.M to 7:30 P.M (customer support)", "A little expensive for 3.0 MB", "Poor line quality and DSL reboots always speed things up.", "Wish Up speed was better", "slooooow!", "Billing, DSL is outdated technology",
Bottom Lines: "Fine company and fine service.", "Jury still out if my switch from local ISP to ATT is good.", "Pretty good for no contract", "Works but i need to use it most during those times", "There are better offers out there.", "Mid level service not as fast but more consistent than cable", "It just works", "Avoid this service if you can", "Good value for the money",
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Six Month Rating |
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AT&T Midwest
Pluses: "used to be decent at around 4-5 mb/sec", "3", "Much faster than Sprint Mobile Broadband and no cap!!", "Decent sync rate based on my local loop length. Consistent speeds", "Very reliable connection cant recall it ever really going down.", "Friendly and helpfull in store service.", "Have had it for over 5 yrs now, no problems, speed bloew cable away!", "Great service, good speed, reliable", "faster then dialup if thats anything worth considering",
Minuses: "down to less then half that (2mb ish)", "4", "they scammed me for a long time, their speeds are not consistent, I am still not able to achieve the speed levels sold to me", "Getting DSL approved for this location took too much badgering", "Levels of support to reach someone that can *do* something", "Speeds in general are slow especially upload speeds compared to other services.", "Everything else.", "None", "None", "when you have a problem and the answer is obvious to you,you have to jump thru hoops to get them to do anything",
Bottom Lines: "Would be ok if they would fix the connection speeds", "Just OK, but still better than cable", "they are the scum of the earth", "Happy to have it, but man it was work to give them my money!!", "Decent DSL if you have limited options.", "For the money a reliable kind of quick connection...", "Worst decision I've made in my life.", "At least in my area, DSL Rocks! Cable Sucks....at any speed!", "Good provider", "ok for surfing,location is everything. if you dont know what your talking about when a problem develops",
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Six Month Rating |
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AT&T Southeast (birmingham(AL) mobile(AL) montgomery(AL) huntsville(AL) miami(FL) jacksonville(FL) orlando(FL) pensacola(FL) gainesville(FL) .. [more] )
Pluses: "Used to be smooth sailing, fast connection internet", "Not sure there are any", "For a long time it worked well", "Connection is pretty solid", "Connection has never failed to deliver the 6 meg it was claimed to provide.", "Very Solid connection so far, more stable than Comcast.", "So far so good", "Reliability, Speeds pretty close to caps", "Few, slightly faster than dialup", "Was great, now daily no-sync, dropped connections, its getting worst",
Minuses: "Constantly drops internet connection every 15-20 mins most of the time", "DSL speed is constantly dropping to below 50 kbps.", "For the past several months, intermittent connection, often slow speeds", "Can't get 6.0 here. Price is a touch high for 3.0, especially with crappy upload", "Didn't get my starter pack until two weeks after line was installed", "NA", "Upload speed too low! Latency higher than I'd like for gaming.", "Poor connectivity, lots of time-outs!!!", "drops sync and connect 12+ times daily",
Bottom Lines: "What was once a recommendation is now a "Stay away" warning.", "I would change right now if I could keep my email addresses", "ATT had better improve", "Ok, but nothign to go crazy over. Not Cable.", "Bottom line i may have gotten lucky but its never failed us. Extreme 6.0 adsl from ATT.", "So far so good.", "For the money better than my local Calble provider", "I'd buy it again", "I hope they get better, the service line is getting really bad since uverse",
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Six Month Rating |
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AT&T Southwest
Pluses: "It works for periods of time", "Large corporation with reliable worldwide network. Heavily regulated.", "~ 5Mbps/626Kbps RT connection, dropped once in 10 years, upgrade to RT fast & free", "Excellent tech, invests a lot in the network, Technicians are Wizards - If you get the right support rep you will be home free", "Cheap and reliable", "Normally very reliable, excellent price point", "Everything worked.", "Low latency, speedy browsing", "free(to me at least)",
Minuses: "service is absolutely crap", "Large corporation with institutional, stubborn resistance to admit faults with network when problems occur.", "Tier 1 Tech Support can drive you insane. Only Tier 3 informed me of RT & could talk the talk", "Phone Support not good; Lack of communication between divisions; Sales-oriented Support is annoying", "I could've gone with a faster option package.", "Tech support is not located in USA", "Installation only worked on xp, vista was a no go.", "Lower speeds than my old cable, PPPoE overhead means you don't get advertised speeds", "restricted due to work",
Bottom Lines: "If you have alternatives, look elsewhere", "Good choice overall. Be firm and patient, if possible, when dealing with problems.", "AT&T is the best choice for reliable broadband in STL", "Service is very good; if you can get them to respond in a reasonable amount of time", "pricing", "When you have to choose between cable and good DSL, DSL everytime.", "You have to be FIRM with tech support when there is an issue", "Seems good.", "Solid and reliable", "better than nothing",
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Six Month Rating |
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AT&T U-Verse
Pluses: "Heck of a lot cheaper than TWC",
Minuses: "Stability is not there yet",
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Six Month Rating |
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AT&T Yahoo
Pluses: "Works Fine", "quite reliable", "Decent customer service. Great 2nd tier support", "better than nothing", "Very Reliable. Very good speed for surfing and downloading music.", "Reasonably Priced", "The speed is as good if not better than Earthlink's.", "Extremely reliable, Consistant speed, Speedstream odem still going strong after 4+ years", "OK",
Minuses: "Customer Service is not very good", "Don't tell you when your service is bad, lost xfer of DSL from one line to another", "rates & down times with both land and cellurs (2)", "Inadequate for gaming/Xbox Live. Too much lag when you are host.", "Tech support clueless", "Long wait for phone tech (but what else is new?)", "None really", "OK",
Bottom Lines: "Would recommend - No choking of DSL bandwidth - They deliver what you pay for", "good customer service", "Cheaper than cable ISP, and at 3 MB, faster than most all the data you are served.", "Shopping", "Best deal for web surfing and music. Not suited for Xbox Live/Internet Gaming", "Good choice. AT&T DSL Direct let me cancel my telephone service and just use my cell phone. I'll save $50 a month.", "Good, but it's an old service, we got it back when it was still SBC Yahoo.", "OK",
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Six Month Rating |
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Bell Sympatico
Pluses: "fairly reliable", "download speed is double what Rogers was, and upload about 75% faster", "Reliable speed, Bell direct forum", "nothing right now", "Steady Infrastructure and Reliable Service", "Fast, Reliable, You get your promised speed, fantastic latency, decent support", "reliable", "Good documentation for basic use", "There isn't any!",
Minuses: "difficult to understand support personnel", "Constant lies from the company and price hikes", "Inconsistant, very slow", "Customer Service Answered off -Continent", "Have to rent the modem, 310-SURF has pretty bad support", "tech support", "Horrible customer service, in India. Replacement modem takes days.", "Rude customer service, lying employees",
Bottom Lines: "satisfied", "Avoid any services from Bell if you can", "not worth it", "Over Priced for BAsic Service, but heavily advertised.", "Beats Rogers. Great for online gaming.", "ok now with speed upgrades", "Good enough for Ma & Pa, but if you're anywhere near a power user, forget it.",
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Six Month Rating |
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Bresnan Online
Pluses: "very reliable/ Still reliable and good support",
Minuses: "I have to pay extra to not have cable tv",
Bottom Lines: "They are the only game in town overpriced compared to other ISP's in the country But FINALLY a premium package",
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Six Month Rating |
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Bright House
Pluses: "Usually very reliable service and support.", "It rocks",
Minuses: "Inconsistency", "The high cost",
Bottom Lines: "A quality service that has only the occasional glitch", "Ya get what ya pay for...",
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Six Month Rating |
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Callcentric
Pluses: "Tech support , features and price",
Minuses: "VOIP does take somebody who is tech savy",
Bottom Lines: "My phone bill is now less than $30 vs $150",
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| Six Month Rating |
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CenturyLink (Whitefish Bigfork Columbia Falls Polson Kila Kalispell Hungry Horse .. [more] )
Pluses: "Good speed, good service", "So far reliable, get the advertised speeds.", "Consistent speeds", "Nothing... Worst ISP ever!", "its faster than anything else I can get here.", "adsl2+ 10mb", "Cost and reliability", "up most of the time", "Tech Guys/service",
Minuses: "need faster options", "Price", "Occasional DNS issues", "After those 2 weeks, my speeds were throttled so much that I was unable to play on Xbox Live...", "its only 1.5 meg and I rarely come close to those speeds", "Price, outages", "none", "no announced outages via email", "The only game in town",
Bottom Lines: "Want faster speed", "I would recommend to anyone.", "Works great!", "I've had Knology/Comcast/Time Warner and now CenturyTel/CenturyLink... This is by far the WORST of them all...", "its ok I guess but it can be alot better", "typical overpriced telco dsl", "Excellent service", "overall ok", "Even though there are no other choices, service is reliable and it works",
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Six Month Rating |
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Charter Pipeline
Pluses: "none", "Fast", "It rarely disconnects", "At least I am able to purchase broadband.", "Speed is usaly consitant", "reasonably priced", "TV works better than Internet", "none", "When it works, it's reliable.", "reliable, user configurable account, fast enough",
Minuses: "lousy connection,unreliable.", "Expensive", "Slow connection (but as advertised), Too Expensive!", "Other than dial-up, Charter is the ONLY provider where I live?!?", "Packet loss", "the worst customer service I've ever experienced", "Internet has a mind of it's own... works when it wants it too", "unreliable poor tech support", "Frequent intermittent outages, some short, some very long.", "increasingly difficult to get a live tech support person on the phone, expensive",
Bottom Lines: "I'll be back with Embarq in 3 months", "It sucks. Avoid if possible.", "Mostly, it works. I'd rather be running DSL.", "Decent service it will get better if they properly maintain nodes and DNS severs", "TV is descent and your 3 to 5 meg internet is great for browsing... not for streaming or gaming!", "compared to the last 3 weeks dialup is a better option", "It's a crap-shoot: If your neighborhood plant is sound, you'll be OK.", "offers fastest service where Qwest won't upgrade their lines in Yakima",
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Six Month Rating |
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Clearwire Wireless
Pluses: "Very portable service, easy to set up.", "Completely Easy Installation; Consistent Speeds", "It's wireless", "All the same as Advertised and everyone else has mentioned", "A sales rep came directly to my home, demonstrated service, and signed me up", "Very easy to setup", "Able to travel within coverage area.", "Quick and Easy Setup", "Instant install on my Belkin Wireless Router & WinXP and No drops", "It was good",
Minuses: "Inconsistent speeds ranging from dialup speeds all the way to 1.5 on the downloads.", "Re-Positioning Modem Sometimes Needed", "Poor Tech, Poor Customer Service", "None as of Yet, and nothing even showing as possible.", "Contract is 19 pages and full of "We're not responsible, and we don't care!"", "Horrible connection and speeds, esp with p2p applications and games.", "Slow speed, signal quality fluctuates", "Seems like they have more lawyers than Engineers", "Binaries download slower than a dial-up, if at all.", "High and I mean high latency",
Bottom Lines: "Stay away!!! Clearwire FTL", "Good Value for the Money, Great Alternative to DSL, Cable, Satellite", "Good for Back-up for DSL, Cable......", "It's (CBM), here in Seattle, Wa.", "Shallow service, absurd billing practices, and very low value for your dollar.", "Terrible service provider, waited days to get help from tech support, 200 dollar cancellation fee, very slow speeds", "Not too bad if you want other options besides cable or DSL", "If they become customer centric, they might be a good service", "Not useful for anything but browsing & you don't need broadband for that!", "I wouldn't switch isp's.",
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Six Month Rating |
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Cogeco Cable
Pluses: "reliable, fast (10000down/600up) with excellent support", "Consistant speed", "Speed, Fast Installation", "good price for service", "Reliable, 3 IPs @ no extra charge, fast", "cable is cable, no real issue", "I'll pass them along if I discover any", "None", "Download Speed Is Pretty Good...Very Reliable Connection",
Minuses: "expensive", "P2P Speed issues", "Bandwidth limit, terrible news server", "Free fSecure internet security package inferior to Norton 360 3.0", "128 upload, came from cogeco's 384, and when temp drops below -15 connection dies", "Poor newsserver, email is sporatic, tech support is a joke", "Bandwidth caps", "Upload Cap Is Pathetic! Americans Complain Aboute 143kbs Try 48kbs",
Bottom Lines: "they are the only game in town, and thats fine by me", "Good deal- n/c modem rental", "I am probably going to go back to HSE asap", "Best of the Cable ISPs", "work's pretty consistently (except for the real cold days)", "I'm considering switching to Sympatico DSL", "Not worth it", "Increase Upload Cap And RETRAIN Your Tech Support",
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Six Month Rating |
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Comcast
Pluses: "Can't think of any.", "fast, reliable and good feature set (free McAfee security suite)", "great speed and only getting better. in pembroke pines fl the best so far", "No very many.", "always up and working", "In addition to rebate for Modem, there is also a $125 rebate for signing up.", "Rock solid", "Great internet speeds, excellent phone voice quality.", "Performance,customer service",
Minuses: "AT&T/SBC/Ameritech same company different names.", "little more than I'd like to pay", "none", "Un-reliable. 8 outages in 45 days. Techs are clueless", "t/s is clueless about basic networking, linux", "Telephone support appears to be far superior to live chat support.", "None", "none", "none",
Bottom Lines: "SBC will not support it's customers unless they are business based or have $1000/month bill such as was my case.", "until FIOS is available in area this is WAY better than DSL", "the best available in my area. great service and great speed.", "For business, Comcast is not ready for prime time.", "lots of bandwidth", "Only one day one which was mostly spent on installation.", "Comcast is providing me the bandwidth the others could not!", "Good price for the internet and phone combination.", "Good ISP and customer service",
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Six Month Rating |
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Cox HSI
Pluses: "Fast customer service and support, good uptime, low latency for cable.", "Generally quite reliable", "Speed is good, but could be much faster.", "Speed , Connectivity", "Fast speeds, relatively low pings", "When it works it works", "Fast and reliable - clearly working to build a better mousetrap.", "None!!!!!!!",
Minuses: "More upload would be great for the SOHO business accounts.", "Speed below target, but generally OK. But big outage (4 or past 6 days)!", "Speed could be much faster for the amount it is costing me.", "Cost", "bad customer service, when its down its down", "when its out its out", "Network conversion somewhat painful", "Slow, Customer Service Sucks",
Bottom Lines: "Good option for most business needs.", "Good in past, but real concern re. recent outage", "Cox is good, but needs to work on increasing their speed...what's taking so long to improve things?", "Fair purchase", "dont predict 100% uptime more lik 98% not too bad, but can get annoying", "I love hi-speed internet if there were DSL in this area i would have to make the jump", "Best choice in this area if you're not close to a DSLAM", "If there are other choices go with them!",
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Six Month Rating |
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DSL EXTREME (los angeles(CA) long beach(CA) glendale(CA) san bernardino(CA) riverside(CA) anaheim(CA) )
Pluses: "Customer service reachable in about 3 minutes and can answer questions quickly.", "Fast when it works", "reliability, price, all american staff, easy switch from other DSL ISPs", "It's sure a lot faster than frame relay DSL over copper", "Fast Internet Speed. Reliable. Great Tech Support.", "Very reliable and solid connection, knowledgeable tech supports based in the US!", "Reliable network, great communication, good customer service (used to be better), dirt cheap", "Sickeningly easy to get provisioned, connection is smooth and reliable; tech support is top notch", "looks cheaper than AT&T",
Minuses: "-->None<--", "Goes down frequently", "flaky at times, janky phone prompts, uses Verizon's line", "It took a very long time and a lot of effort to get it running properly", "None so far.", "Not many I can think of but pricing could be better and competitive.", "1.8 Mbs is the fastest connection I'll ever have, customer service was much better in the past", "None so far", "needs to keep local phone company,worst annual contract, no service", "slow they just canceled static ips and cut off service 6 days early",
Bottom Lines: "You get what you pay for!", "Avoid- why pay for service that doesn't work?", "A good alternative to Verizon with better prices but it's still Verizon since it's their line; expect downtime from VZ.", "The jury is still out...", "Very Satisfied.", "If you want solid DSL connection and have tech support staff that are ready to help you.", "For a cheap, relatively stable internet connection with decent support DSL Extreme is still the best.", "GET IT!", "don't get into trap of annual contract", "Dont use them",
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Six Month Rating |
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Embarq
Pluses: "It's reliable (now), it's better than dialup, great support", "Quick, easy installation.", "Easy self-install, affordable price, reasonable speeds", "stable connection good ping times get the speed you pay for", "Fast, Low Latency", "good price, decent tech support and good speed", "excellent tech support - very reliable -", "fast service", "Fast and reliable speeds with no daily fluctuations; Always get the speeds I'm supposed to get and what I'm paying for!", "It work",
Minuses: "Speed is very 1990's, no plans on upgrading ever, price", "Slow internet speeds for the first few days of service.", "None so far", "they don't offer higher speeds in my area", "flooding(where their boxs are) and a box 30 feet away. to do fiber", "none", "none", "Wish had faster upload speeds at 1 meg and up.", "It's slow",
Bottom Lines: "It's better than nothing, and their support agents are wonderful.", "Excellent, unusually excellent for me.", "A great, reasonably priced, step-up solution from dial-up", "I had both dsl and cable and kept the dsl", "Excellent service for the price, couldn't be happier", " if you area is good for embarq it worth it.", "I live in the country, I can't beleive DSL is offered here", "good service for the money", "I'm very satisfied and impressed with my speeds and service from Embarq/CenturyTel.", "Poor but better than Cable",
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Six Month Rating |
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Future Nine Corporation
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Six Month Rating |
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HughesNet Satellite Broadband
Pluses: "Pencils, pins, index fingers", "Better than dial-up", "Fast throughput,,Solid performance USUALLY", "When it works it's better than dial up", "NONE", "Let me think.............Hmmmmm?!?", "VERY FAST DOWNLOADS", "Inexpensive, fairly fast during the day and early in the morning.", "Always on, fast, reliable, available",
Minuses: "Slowest and unformed Tech Support", "Paying 2+ times more than other services", "FAP if you are a heavy downloader.Tech support", "Constant ups and downs in connection speeds", "ALL", "I was really caught off guard by the latency", "SIGNAL STRENGTH GOES DOWN IN HEAVY RAIN", "Only a bit faster than a dialup modem during evening hours (70kbps downloads)", "Some terrible Sales & Customer service reps, overbilling",
Bottom Lines: "When it works it works. When it doesn't, you're screwed.", "When you have no choice HNS IS your choice!", "Better than dial up but not much", "Satellite That Sucks Wind", "THIS COMPANY SHOULD BE CLOSED DOWN!", "fine, If you don't need to rely on it for anything.", "THE BEST CHOICE WHEN CABLE AND DSL NOT AVAILABLE", "Consider this only if you have no other choice and you don't need fast service during the evening (6-11 PM)", "My only option, but well worth it",
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| Six Month Rating |
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magicjack.com
Pluses: "Cheap", "Very easy to install.",
Minuses: "Poor voice quality", "None",
Bottom Lines: "Not a substitute for a real VOIP service.", "Low price...High quality....",
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Six Month Rating |
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Mediacom
Pluses: "Fast. Really, really fast.", "Fast & Reliable", "Speed, Reliability",
Minuses: "Contracted installers who don't know a F-connector from their fingers.", "Value only comes with bundled services, which are not as desirable. No thx on the TV or Telephone", "price",
Bottom Lines: "Bad CSRs and contract techs, good network and company techs.", "Fast internet which can be economical, if considering there is no need for traditional phone service.", "it rocks",
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Six Month Rating |
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ooma
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| Six Month Rating |
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Optimum Online
Pluses: "Great Speed", "fast installation, reliable and fast service",
Minuses: "Speed Slows Down During Peak Hours", "not in full control",
Bottom Lines: "Great ISP with Excellent Speeds", "very good professional service",
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Six Month Rating |
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PHONE POWER
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| Six Month Rating |
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Qwest.net (boston(MA) denver(CO) los angeles(CA) minneapolis(MN) new york(NY) phoenix(AZ) portland(OR) los angeles(CA) los angeles(CA) .. [more] )
Pluses: "Nearly always up", "Internet is always up and at the advertised speed.", "DSL services are the best that I have had", "Down time is usually infrequent and short.", "Fair connection quality", "Fast good price", "You get what you pay for in terms of services... eventually.",
Minuses: "Slow, sometimes only 850 kBS down", "Internet speed varies on location and no plans to upgrade.", "Cutomer service not the best but getting better", "Quite possibly the Worst CS, on the web, on the phone for internet service & phone serivce", "Terrible Technical Service", "I cant think of any", "Qwest's operation is in total disarray, website is inaccurate and the phone billing system is broken.",
Bottom Lines: "It's a heck of a lot better than dial-up!", "Reliable internet that doesn't monitor your bandwidth usage.", "I've had Qwest services for many years and never had any issues.", "Service is good as long as you don't have to contact them", "Nobody to complain to or make suggestions to and that why I am doing this.", "a solid service and good campany", "Unless you LOVE being on hold with customer service, find another provider, seriously.",
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| Six Month Rating |
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RCN CABLE
Pluses: "Speed, uptime generally great", "Always on", "Reliable (Slow) Connection", "Speeds are consistent, service is reliable.", "Cheaper of the providers in New York City", "Service is reliable, speed is good, tech. support helpful.", "Low cost bundled services, Short hold times, 1st rate installation.", "Consistently fast speeds, reliability", "Fast, reliable, and the tech support is both knowledgable and friendly", "Price, Stability, Speed, Fast Tech Support",
Minuses: "telemarketing, 75% of tech support are idiots, horrible procedures", "Could be faster", "Through Put is 1/10 advertised rate", "It is difficult to get past level 1 tech support on complex issues", "Very poor connections. Slow. High latency (over 1 second at times)", "One way service for 10.75 months was annoying, but better than dial up.", "Packet loss can get high during peak hours, capped speeds.", "customer service", "when cable is down, thereb is no dial up replacement (they used to offer this)", "Pre-Install was difficult",
Bottom Lines: "It's great until you have a problem, then can be a PITA. Hit or miss though....", "Great for the price", "If you have an alternative try it.", "Great value, I am extremely happy with my service", "Avoid RCN in New York City and use Road Runner", "The price/value for one way with telco return is not good, but two way is well worth it.", "Reliable service backed up with decent support but network is close to capacity.", "Overall positive experience", "Beats DSL hands down, and since it runs through your NIC, installation is dummy proof", "Customer Service Has Come A Long Way",
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| Six Month Rating |
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RoadRunner Cable
Pluses: "Outstanding speed", "Not bad when in works", "solid service", "good speed.10mbs on the down 1 mbs on the up", "Fast Bandwidth, always connected", "Generally fast", "Fast and Reliable Service", "Knowledgable installer, tech support responsive", "Reliable, high download speed", "It works most of the time now",
Minuses: "Level 1 reads from a card", "Ping tests vary from 25 ms to 135ms drives VoIP Nuts", "none", "very poor support. you will speend lots of hours on hold. Thats no joke", "A little bit pricey", "Jitter, QoS very unreliable so VOIP doesn't work well", "Price", "Used equipment bad choice of cable modem", "Low upload speed, Customer service sucks", "TWC bit off more than they could chew...",
Bottom Lines: "If you can deal with lvl 1 it pays", "Only real High Speed available.", "solid service", "good enough till Fios comes to town", "Good ISP", "Great if the only thing you want is Internet (and not VoIP)", "I would recommend the service to others", "They should not use Terayon modems", "Value for money", "Average service for cost.",
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| Six Month Rating |
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Rogers Hi-Speed
Pluses: "Stable Connection - 7MB Service", "I had television as well.", "Great Speeds!!!", "I'm lucky, I guess...", "Faster than a 56k modem", "It has the Capability of being an amazing internet service", "Fast connection in the mornings ; new features", "Consistent 2800/360, almost no downtime, service improved over past few months", "speed, always on",
Minuses: "It came from Rogers.", "Modem got fried after the first day :(", "Could be faster.", "Poor tech. support; unstable service; unequal service", "It doesn't care about my good point :/", "Speed Cap at peak times is ridiculous", "some packetloss during peak hrs, tech support", "newsgroups, sporadic mail servers right now",
Bottom Lines: "Internet? No way.", "Get it if it's in your area", "You pays your money, you takes your chances.", "Get reviews from ppl living in your area first; else consider DSL", "Shaw|Wave = t3h w1n", "Will Rogers be able to provide fast connection without @home?", "Getting better in mtmc area", "highly recommend",
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| Six Month Rating |
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Suddenlink
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Six Month Rating |
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TekSavvy Solutions Inc.
Pluses: "Not contracts. Friendly tech support that is canadian and easy to understand", "Simple, straight forward and honest", "Customer Service", "Great service, MLPPP support, innexpensive static IP addresses, servers permitted.", "Customer service, price, quality", "Tech Support", "great support, good internet basics, will take your line issues to Bell until they are solved", "Great Service / Great Pricing", "Real people on the phone, reliable, fast", "Good tech support, price, fast",
Minuses: "Had some ping issues here in BC for a certain server I play on but it really wasn't that bad", "None so far", "lol .. relying on Bell", "Limited by Bell Canada's sub-par DSL infrastructure.", "after being a customer for 6 years still to discover any.", "Accounting", "limited billing detail, no calling card available, vulnerable to CRTC meddling", "None that I can see", "None really", "DSL has to go through Bell, need MLPPP to overpass trottling",
Bottom Lines: "Da BEST!!!", "I luv it", "A company who truely provides good service to their customers", "By far the best ISP available in these parts, only limited by their dependance on ILEC infrastructure.", "I higly recommend TekSavvy to anyone", "probably the best DSL provider out there who is fighting the good fight. they may not be winning it though.", "Best value for your dollar", "Best ISP I've ever used", "Teksavvy made it simple to get connected and 200GB bandwidth make it more attractive",
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Six Month Rating |
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TELUS
Pluses: "Consistent connection since 2002", "Constant speed, get what you pay for.", "Constant speed no matter what time of day. Very low ping for gaming", "CSRs (may be) friendly and willing to try to help you", "$20 for the first 12 months, got this rate as a promotion. The installers are quite nice!", "My connection is reliable, and stable.", "Fast 3meg down 1 meg up, reliable, and cheap", "Very reliable, free hardware, very good support sometimes", "Everything works as advertized",
Minuses: "speed is slowing in past 6 months significantly", "Your call is very important to us at Telus *oink* *oink*", "If you heard the word "Telus" Run, run, run ...", "CSRs can't help you though", "Tech Support are full of idi0ts. Have no idea on what's going on and support is sourced out to India.", "Cost - plans change all the time & you don't get those costs unless you are VERY diligent! Tech Support can suck! See comments", "Installer was not very smart (didn't wire cat 5 cables to standard. did not put modem where i wanted it. had to rewire my self)", "Occasional DHCP IPs dropped, slower than advertised, slower than competition", "They will change the TOS mid contract",
Bottom Lines: "overall seems pricey, however service is always there so OK", "100% Uptime, no bandwidth overage charges", "Highly un-recommended", "If you can handle their idioticy from tech support, it's okay. If you can't, go with Teksavvy.", "About a 7.5 out of 10", "it works and its way cheaper than shaw", "It's fairly cheap and reliable, so I'm not quite driven to switch yet", "Unacceptable behavior",
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Time Warner Cable
Pluses: "Service visits on time, professional", "Minimal problems", "Fast Speed for downloads", "The Few times I works it was pretty Fast",
Minuses: "Not able to resolve latency problems and service interruptions this month", "Waiting for service is more often longer than shorter", "Can't talk directly with Tier 3 support", "I have only seen by top speed a few times",
Bottom Lines: "I had a commercial server account, but they are as good as canceled!", "Solid service with lots of uptime and a close local office makes TW a no-brainer for me.", "Tech support passes the buck", "Time Warner Cable is the worst HSI provider I have ever Had",
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Verizon FIOS
Pluses: "General had fair connections", "Fast and Stable", "The Fios tech was very informative, reliable and very prompt.",
Minuses: "poor coordination with sales/support staff/promise connections they can not accomplish", "I don't have a bad thing to say.", "Verizon FIOS order desk badly organized",
Bottom Lines: "Good for cost of service", "FiOS internet and TV are some of the greatest communications products that anyone has come up with.", "Call ahead of the delivery date to verify service order is being put in.",
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Verizon Online DSL
Pluses: "Free month of cell phone service.", "Nothing really", "It works....", "Connection is fast and reliable", "Used to run fine (6 months ago)", "I am getting 1M/384k service to my house for $20/month, incl. tax/fees.", "The connection stays on all the time 24/7 literally!", "None", "steady reliable service", "100% uptime, reletivly cheap, available everywhere",
Minuses: "Worst customer service ever experienced", "Started charging me even though there was no phone line from the pole to my house", "It doesn't work well... about 1000-1300ms latency just to the local router.", "Tech support is terrible", "Runs extremely slow during peak hours (6PM-12AM)", "I have only DSL service, so billing is a bit strange and apparently crippled.", "The speed is not up to par, always lower than what you pay for.", "Terrible Latency from 5pm to 11pm CST in North Texas", "tech support needs work", "slow, bad packet loss, bad DSL servers",
Bottom Lines: "Stay away from Verizon Online DSL in PA.", "Support is useless", "In my oppinion, complete garbage...", "Good for the money", "Verizon has major network congestion issues, avoid them", "Overall a great value for my needs.", "Good company high price bad service.", "Tested 5 days in a row, latencey avg 1850+ each night", "good reliable service for the money", "cheap, ok speeds, reliable",
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Verizon Wireless Broadband
Pluses: "Outstanding Speed",
Minuses: "Not available in all areas, but growing quickly",
Bottom Lines: "Outstanding if you need to be connected all the time - Invaluable",
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ViaTalk
Pluses: "LATENCY 0, INSTALLATION,",
Minuses: "TECH SUPPORT,REORDERS ON CALLS, CONNECTIONS,REDIALS",
Bottom Lines: "I'M TICKED, NO RESPONSE TO PROBLEM TICKET IN 4 DAYS",
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voip.ms
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VOIPo
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Vonage
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Six Month Rating |
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Windstream
Pluses: "Fast when it works.", "Reliable connection. Uptime 99.8%", "At least it is available", "Tech support on these forums", "local technician is great", "DL speeds are consistently as advertised.", "In general, DSL service has been very good. Especially considering that my house is a the distance limit from the closest DSLAM.", "None", "Nice Talk", "Solid connection for a good price",
Minuses: "Extremely inconsistent performance. Repeated service calls required for the same issue.", "Advertised @6mb/s down; 2mb/s down is actual", "Inconsistent", "Lots of talk and empty promises, connections drop, usually provide 1/2 speed promised", "no real communication intra-company about service problems", "UL speeds are usually slower that advertised.", "The local service techs seem to have a somewhat limited repertiore of problem-solving tools.", "Slow at best", "Not Reliable, Slow to Install, Slow to Resolve Issues, High Costs, Slow to Adopt Better Technologies", "Took them 2 weeks to get my speeds right",
Bottom Lines: "If you're in an area that offers an alternative, choose something else.", "My only option, so it has to be. :/", "Waiting for Clear so I can compare", "If there was another provider I would have switched a long time ago", "I have no other choice for service, rural area 19k from dslam", "Reliable service, competitively priced.", "Being a rural customer, Windstream has a monopoly in my case.", "Below POOR tech support with POOR communications and service", "If you have another choice, consider it highly before you choose WS.", "For the price, a great connection",
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