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| For broadband providers that have accumulated sufficient reviews, we present recent plus, minus and bottom-line comments from user reviews. |
Six Month Rating |
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Acanac
Pluses: "Blazing Fast Speed, Always Up Never Down, The price! , NO CAPS !!!!", "no caps, price, opennesns , static IP, onlie storage, free modem, 30 days warranty", "Two years of dependable service", "cheap cheap cheap", "Speed is decent (I'm in Mississauga); Modem arrived just 3 days after ordering", "Price speed reliable", "Cheap the first year, no bandwidth limit, no throttling", "N/A", "Fast setup, great price, good speed", "Good DSL with responsive support",
Minuses: "Tech Supporrt a bit weak but still very helpful", "French support, not the best latency, and all bad points from relying on Bell : throttling, 5 Mbps max (can be lower)", "Absolute failure to provide requested change of service with a move", "none... other than upload is slower than download - same as every other n.a. provider", "Ordered a dry loop installation, they remembered to bill me but forgot to register me for installation.", "modem needs to reset once in a while, speed connection is ok but not great, price is the same as Bell", "N/A", "They are stuck with using Bell lines", "Really bad VOIP service with dismissive support",
Bottom Lines: "Fast, NO CAPS, Cheap Price ! Get it Now !!!", "Very good for heavy downloaders or those who want one of the cheapest high speed in Canada", "staff knowledge gaps and lack up weekend support seem to be a problem", "cheap works, cheap", "Great money for the speed and unlimited bandwidth", "good deal the first year, but after that not so much...", "Hell of a great value - especially 1st year", "Get the DSL but skipp the VOIP",
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Six Month Rating |
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AT&T DSL Service
Pluses: "Great when it's working.", "None", "Best speed and reliability for the price", "Install went smoothly. Seems fast on speedtests. No wireline service required to get DSL.", "Fast", "Stable, fast considering how far I live away from CO, never had a problem that could not be resolved", "American help available. All the help is friendly.", "Mostly always available", "Have good speed when connected",
Minuses: "Order Completed, not seeing the new speed. Problem on the line somewhere.", "Dial up is faster", "Shady sales and marketing. Lead to call customer service and retention.", "Uses PPPoE (but modem handles it fairly transparently)", "Cost", "Their phone techs sometimes don't have all the information to help - or don't know where to send me. I still manage fine.", "not delivering the speeds publishsed", "DSL basically didn't work. Outsourced Indian help terrible.", "A little slower that I would like", "DSL gets disconnected everyday at 6:30 P.M to 7:30 P.M (customer support)",
Bottom Lines: "Might have to have a tech check the local loop.", "Location: Shelter Ridge, Mill Valley", "No problems. Happy with service and cost now that it's all straight", "Still new user but seems good and cheaper than Comcast for similar service.", "Beats Satellite", "Fine company and fine service.", "ATT a complete FAIL for me, but others get good value.", "Pretty good for no contract", "Works but i need to use it most during those times",
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Six Month Rating |
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AT&T Midwest
Pluses: "used to be decent at around 4-5 mb/sec", "3", "Much faster than Sprint Mobile Broadband and no cap!!", "Decent sync rate based on my local loop length. Consistent speeds", "Very reliable connection cant recall it ever really going down.", "Friendly and helpfull in store service.", "Have had it for over 5 yrs now, no problems, speed bloew cable away!", "Great service, good speed, reliable", "faster then dialup if thats anything worth considering",
Minuses: "down to less then half that (2mb ish)", "4", "they scammed me for a long time, their speeds are not consistent, I am still not able to achieve the speed levels sold to me", "Getting DSL approved for this location took too much badgering", "Levels of support to reach someone that can *do* something", "Speeds in general are slow especially upload speeds compared to other services.", "Everything else.", "None", "None", "when you have a problem and the answer is obvious to you,you have to jump thru hoops to get them to do anything",
Bottom Lines: "Would be ok if they would fix the connection speeds", "Just OK, but still better than cable", "they are the scum of the earth", "Happy to have it, but man it was work to give them my money!!", "Decent DSL if you have limited options.", "For the money a reliable kind of quick connection...", "Worst decision I've made in my life.", "At least in my area, DSL Rocks! Cable Sucks....at any speed!", "Good provider", "ok for surfing,location is everything. if you dont know what your talking about when a problem develops",
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Six Month Rating |
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AT&T Southeast (birmingham(AL) mobile(AL) montgomery(AL) huntsville(AL) miami(FL) jacksonville(FL) orlando(FL) pensacola(FL) gainesville(FL) .. [more] )
Pluses: "When cable goes out, we still have internet", "Normally rock solid speed and latency. Always on and no drops", "Used to be smooth sailing, fast connection internet", "Not sure there are any", "For a long time it worked well", "Connection is pretty solid", "Connection has never failed to deliver the 6 meg it was claimed to provide.", "Very Solid connection so far, more stable than Comcast.", "So far so good", "Reliability, Speeds pretty close to caps",
Minuses: "Told we're not within the "zone" for highest speed", "Gone downhill in last 2 months. Slower speeds compared to cable", "Constantly drops internet connection every 15-20 mins most of the time", "DSL speed is constantly dropping to below 50 kbps.", "For the past several months, intermittent connection, often slow speeds", "Can't get 6.0 here. Price is a touch high for 3.0, especially with crappy upload", "Didn't get my starter pack until two weeks after line was installed", "NA", "Upload speed too low! Latency higher than I'd like for gaming.",
Bottom Lines: "Need more speed - had used cable, but it went out repeatedly", "Usually very reliable but as of late hasnt been so much...", "What was once a recommendation is now a "Stay away" warning.", "I would change right now if I could keep my email addresses", "ATT had better improve", "Ok, but nothign to go crazy over. Not Cable.", "Bottom line i may have gotten lucky but its never failed us. Extreme 6.0 adsl from ATT.", "So far so good.", "For the money better than my local Calble provider", "I'd buy it again",
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| Six Month Rating |
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AT&T Southwest
Pluses: "Speed, price", "It works for periods of time", "reliable, fast, cheap", "Large corporation with reliable worldwide network. Heavily regulated.", "Always Up", "~ 5Mbps/626Kbps RT connection, dropped once in 10 years, upgrade to RT fast & free", "Excellent tech, invests a lot in the network, Technicians are Wizards - If you get the right support rep you will be home free", "Cheap and reliable", "Normally very reliable, excellent price point",
Minuses: "none at this time", "service is absolutely crap", "calls for support", "Large corporation with institutional, stubborn resistance to admit faults with network when problems occur.", "Slower than AOL, average of under 35kb/sec DL and UL speeds.", "Tier 1 Tech Support can drive you insane. Only Tier 3 informed me of RT & could talk the talk", "Phone Support not good; Lack of communication between divisions; Sales-oriented Support is annoying", "I could've gone with a faster option package.", "Tech support is not located in USA",
Bottom Lines: "good speed and reliablity", "If you have alternatives, look elsewhere", "best bang for my buck", "Good choice overall. Be firm and patient, if possible, when dealing with problems.", "Avoid it at all costs.", "AT&T is the best choice for reliable broadband in STL", "Service is very good; if you can get them to respond in a reasonable amount of time", "pricing", "When you have to choose between cable and good DSL, DSL everytime.", "You have to be FIRM with tech support when there is an issue",
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Six Month Rating |
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AT&T U-Verse
Pluses: "Heck of a lot cheaper than TWC",
Minuses: "Stability is not there yet",
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Six Month Rating |
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AT&T Yahoo
Pluses: "It works", "Always up and running", "Works Fine", "quite reliable", "Decent customer service. Great 2nd tier support", "better than nothing", "Very Reliable. Very good speed for surfing and downloading music.", "Reasonably Priced", "The speed is as good if not better than Earthlink's.",
Minuses: "if you have a problem tech support is worthless better if you use the DSlreports ATT forum and have the techs fix it", "At first had some problems with outside line. Fixed it.", "Customer Service is not very good", "Don't tell you when your service is bad, lost xfer of DSL from one line to another", "rates & down times with both land and cellurs (2)", "Inadequate for gaming/Xbox Live. Too much lag when you are host.", "Tech support clueless", "Long wait for phone tech (but what else is new?)",
Bottom Lines: "It's AT&T the service gets the job done just hope it doesn't stop or fail because you are screwed", "For 3MB down, not bad.", "Would recommend - No choking of DSL bandwidth - They deliver what you pay for", "good customer service", "Cheaper than cable ISP, and at 3 MB, faster than most all the data you are served.", "Shopping", "Best deal for web surfing and music. Not suited for Xbox Live/Internet Gaming", "Good choice. AT&T DSL Direct let me cancel my telephone service and just use my cell phone. I'll save $50 a month.",
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Six Month Rating |
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Bell Sympatico
Pluses: "very fast, and no more dropped connections also no more srvice reps", "fairly reliable", "download speed is double what Rogers was, and upload about 75% faster", "Reliable speed, Bell direct forum", "nothing right now", "Steady Infrastructure and Reliable Service", "Fast, Reliable, You get your promised speed, fantastic latency, decent support", "reliable", "Good documentation for basic use", "There isn't any!",
Minuses: "difficult to understand support personnel", "Constant lies from the company and price hikes", "Inconsistant, very slow", "Customer Service Answered off -Continent", "Have to rent the modem, 310-SURF has pretty bad support", "tech support", "Horrible customer service, in India. Replacement modem takes days.", "Rude customer service, lying employees",
Bottom Lines: "good", "satisfied", "Avoid any services from Bell if you can", "not worth it", "Over Priced for BAsic Service, but heavily advertised.", "Beats Rogers. Great for online gaming.", "ok now with speed upgrades", "Good enough for Ma & Pa, but if you're anywhere near a power user, forget it.",
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| Six Month Rating |
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Bresnan Online
Pluses: "very reliable/ Still reliable and good support",
Minuses: "I have to pay extra to not have cable tv",
Bottom Lines: "They are the only game in town overpriced compared to other ISP's in the country But FINALLY a premium package",
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Six Month Rating |
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Bright House
Pluses: "Usually very reliable service and support.", "It rocks",
Minuses: "Inconsistency", "The high cost",
Bottom Lines: "A quality service that has only the occasional glitch", "Ya get what ya pay for...",
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Six Month Rating |
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Callcentric
Pluses: "Tech support , features and price",
Minuses: "VOIP does take somebody who is tech savy",
Bottom Lines: "My phone bill is now less than $30 vs $150",
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Six Month Rating |
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CenturyLink (Whitefish Bigfork Columbia Falls Polson Kila Kalispell Hungry Horse .. [more] )
Pluses: "Good speed and connectivity for a small town.", "They're not Comcast; phone tech (usually) knows what they're talking about, no caps", "Better than Hughes.net sat service", "NO GOOD POINTS", "Trying to think of one...", "Great consistant Data service, never slows down", "Good speed, good service", "So far reliable, get the advertised speeds.", "Consistent speeds", "Nothing... Worst ISP ever!",
Minuses: "Mystery outages; Sales doesn't know what they're selling; confused linemen", "poor customers service, hijack 404, caching servers", "BEEN MORE THAN 10 DAYS AND THE LAST 4 WITH NO SERVICE AT ALL", "Technical Support has gone to heck", "none", "need faster options", "Price", "Occasional DNS issues", "After those 2 weeks, my speeds were throttled so much that I was unable to play on Xbox Live...",
Bottom Lines: "Not many options here for high speed internet, so we are lucky to have a good reliable service like this.", "They got ya goin' in, or they got ya goin' out...same amount", "only choice we have for now", "JUNK AM REMOVING AND GOING TO SOMEONE ELSE", "Stuck with them as no competition", "Great value and reliable service", "Want faster speed", "I would recommend to anyone.", "Works great!", "I've had Knology/Comcast/Time Warner and now CenturyTel/CenturyLink... This is by far the WORST of them all...",
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Six Month Rating |
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Charter Pipeline
Pluses: "It does work (although much slower than claimed) most of the time.", "none", "Fast", "It rarely disconnects", "At least I am able to purchase broadband.", "Speed is usaly consitant", "reasonably priced", "TV works better than Internet", "none", "When it works, it's reliable.",
Minuses: "Poor connection most of the time, Very poor support from Charter, Use 3rd party techs", "lousy connection,unreliable.", "Expensive", "Slow connection (but as advertised), Too Expensive!", "Other than dial-up, Charter is the ONLY provider where I live?!?", "Packet loss", "the worst customer service I've ever experienced", "Internet has a mind of it's own... works when it wants it too", "unreliable poor tech support", "Frequent intermittent outages, some short, some very long.",
Bottom Lines: "Only reason to use Charter is because of Monopolistic control of areas.", "I'll be back with Embarq in 3 months", "It sucks. Avoid if possible.", "Mostly, it works. I'd rather be running DSL.", "Decent service it will get better if they properly maintain nodes and DNS severs", "TV is descent and your 3 to 5 meg internet is great for browsing... not for streaming or gaming!", "compared to the last 3 weeks dialup is a better option", "It's a crap-shoot: If your neighborhood plant is sound, you'll be OK.",
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Six Month Rating |
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Clearwire Wireless
Pluses: "Very portable service, easy to set up.", "Completely Easy Installation; Consistent Speeds", "It's wireless", "All the same as Advertised and everyone else has mentioned", "A sales rep came directly to my home, demonstrated service, and signed me up", "Very easy to setup", "Able to travel within coverage area.", "Quick and Easy Setup", "Instant install on my Belkin Wireless Router & WinXP and No drops", "It was good",
Minuses: "Inconsistent speeds ranging from dialup speeds all the way to 1.5 on the downloads.", "Re-Positioning Modem Sometimes Needed", "Poor Tech, Poor Customer Service", "None as of Yet, and nothing even showing as possible.", "Contract is 19 pages and full of "We're not responsible, and we don't care!"", "Horrible connection and speeds, esp with p2p applications and games.", "Slow speed, signal quality fluctuates", "Seems like they have more lawyers than Engineers", "Binaries download slower than a dial-up, if at all.", "High and I mean high latency",
Bottom Lines: "Stay away!!! Clearwire FTL", "Good Value for the Money, Great Alternative to DSL, Cable, Satellite", "Good for Back-up for DSL, Cable......", "It's (CBM), here in Seattle, Wa.", "Shallow service, absurd billing practices, and very low value for your dollar.", "Terrible service provider, waited days to get help from tech support, 200 dollar cancellation fee, very slow speeds", "Not too bad if you want other options besides cable or DSL", "If they become customer centric, they might be a good service", "Not useful for anything but browsing & you don't need broadband for that!", "I wouldn't switch isp's.",
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| Six Month Rating |
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Cogeco Cable
Pluses: "Used to be", "reliable, fast (10000down/600up) with excellent support", "Consistant speed", "Speed, Fast Installation", "good price for service", "Reliable, 3 IPs @ no extra charge, fast", "cable is cable, no real issue", "I'll pass them along if I discover any", "None",
Minuses: "Everything", "expensive", "P2P Speed issues", "Bandwidth limit, terrible news server", "Free fSecure internet security package inferior to Norton 360 3.0", "128 upload, came from cogeco's 384, and when temp drops below -15 connection dies", "Poor newsserver, email is sporatic, tech support is a joke", "Bandwidth caps",
Bottom Lines: "This Company has gone to hell.", "they are the only game in town, and thats fine by me", "Good deal- n/c modem rental", "I am probably going to go back to HSE asap", "Best of the Cable ISPs", "work's pretty consistently (except for the real cold days)", "I'm considering switching to Sympatico DSL", "Not worth it",
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Six Month Rating |
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Comcast
Pluses: "Can't think of any.", "fast, reliable and good feature set (free McAfee security suite)", "great speed and only getting better. in pembroke pines fl the best so far", "No very many.", "always up and working", "In addition to rebate for Modem, there is also a $125 rebate for signing up.", "Rock solid", "Great internet speeds, excellent phone voice quality.", "Performance,customer service",
Minuses: "AT&T/SBC/Ameritech same company different names.", "little more than I'd like to pay", "none", "Un-reliable. 8 outages in 45 days. Techs are clueless", "t/s is clueless about basic networking, linux", "Telephone support appears to be far superior to live chat support.", "None", "none", "none",
Bottom Lines: "SBC will not support it's customers unless they are business based or have $1000/month bill such as was my case.", "until FIOS is available in area this is WAY better than DSL", "the best available in my area. great service and great speed.", "For business, Comcast is not ready for prime time.", "lots of bandwidth", "Only one day one which was mostly spent on installation.", "Comcast is providing me the bandwidth the others could not!", "Good price for the internet and phone combination.", "Good ISP and customer service",
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Six Month Rating |
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Cox HSI
Pluses: "Fast customer service and support, good uptime, low latency for cable.", "Generally quite reliable", "Speed is good, but could be much faster.", "Speed , Connectivity", "Fast speeds, relatively low pings", "When it works it works", "Fast and reliable - clearly working to build a better mousetrap.", "None!!!!!!!",
Minuses: "More upload would be great for the SOHO business accounts.", "Speed below target, but generally OK. But big outage (4 or past 6 days)!", "Speed could be much faster for the amount it is costing me.", "Cost", "bad customer service, when its down its down", "when its out its out", "Network conversion somewhat painful", "Slow, Customer Service Sucks",
Bottom Lines: "Good option for most business needs.", "Good in past, but real concern re. recent outage", "Cox is good, but needs to work on increasing their speed...what's taking so long to improve things?", "Fair purchase", "dont predict 100% uptime more lik 98% not too bad, but can get annoying", "I love hi-speed internet if there were DSL in this area i would have to make the jump", "Best choice in this area if you're not close to a DSLAM", "If there are other choices go with them!",
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Six Month Rating |
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DSL EXTREME (los angeles(CA) long beach(CA) glendale(CA) san bernardino(CA) riverside(CA) anaheim(CA) )
Pluses: "George", "Customer Service is excellent", "Reasonanle price, decent speed, support", "Very helpful! Great price!", "Pretty classy outfit, seem to be on the ball.", "Great price", "Great at first", "Fairly easy web site, chat support competent, DSL works as advertised", "Quick, Good costumer services. 5 days to complete installed", "Customer service reachable in about 3 minutes and can answer questions quickly.",
Minuses: "Everything Else", "some customer service is not good", "logging in", "Length of time to activation. No dry-loop DSL.", "So far, I've only had positive experiences with them.", "None so far", "TOO UNRELIABLE FOR SERIOUS BUSINESS", "The nominal $25/mo is higher with Fed fees; 7 day wait a bit long eh?", "Will continue update dsl Extreme connection", "-->None<--",
Bottom Lines: "When it's working, it's OK; but when it's not, which is often, it's really bad.", "so far so good", "Happy to have dumped Verizon", "Seems to be great right now. Four-times the speed for almost half the price.", "Best ISP I've had to date", "It just works!", "STILL OFFLINE", "Good value for price, but it's only been 9 days ;)", "Best DSL service", "You get what you pay for!",
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| Six Month Rating |
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Embarq
Pluses: "None", "It's reliable (now), it's better than dialup, great support", "Quick, easy installation.", "Easy self-install, affordable price, reasonable speeds", "stable connection good ping times get the speed you pay for", "Fast, Low Latency", "good price, decent tech support and good speed", "excellent tech support - very reliable -", "fast service", "Fast and reliable speeds with no daily fluctuations; Always get the speeds I'm supposed to get and what I'm paying for!",
Minuses: "Internet out, phone out, terrible", "Speed is very 1990's, no plans on upgrading ever, price", "Slow internet speeds for the first few days of service.", "None so far", "they don't offer higher speeds in my area", "flooding(where their boxs are) and a box 30 feet away. to do fiber", "none", "none", "Wish had faster upload speeds at 1 meg and up.",
Bottom Lines: "Terrible", "It's better than nothing, and their support agents are wonderful.", "Excellent, unusually excellent for me.", "A great, reasonably priced, step-up solution from dial-up", "I had both dsl and cable and kept the dsl", "Excellent service for the price, couldn't be happier", " if you area is good for embarq it worth it.", "I live in the country, I can't beleive DSL is offered here", "good service for the money", "I'm very satisfied and impressed with my speeds and service from Embarq/CenturyTel.",
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Six Month Rating |
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Future Nine Corporation
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Six Month Rating |
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HughesNet Satellite Broadband
Pluses: "Pencils, pins, index fingers", "Better than dial-up", "Fast throughput,,Solid performance USUALLY", "When it works it's better than dial up", "NONE", "Let me think.............Hmmmmm?!?", "VERY FAST DOWNLOADS", "Inexpensive, fairly fast during the day and early in the morning.", "Always on, fast, reliable, available",
Minuses: "Slowest and unformed Tech Support", "Paying 2+ times more than other services", "FAP if you are a heavy downloader.Tech support", "Constant ups and downs in connection speeds", "ALL", "I was really caught off guard by the latency", "SIGNAL STRENGTH GOES DOWN IN HEAVY RAIN", "Only a bit faster than a dialup modem during evening hours (70kbps downloads)", "Some terrible Sales & Customer service reps, overbilling",
Bottom Lines: "When it works it works. When it doesn't, you're screwed.", "When you have no choice HNS IS your choice!", "Better than dial up but not much", "Satellite That Sucks Wind", "THIS COMPANY SHOULD BE CLOSED DOWN!", "fine, If you don't need to rely on it for anything.", "THE BEST CHOICE WHEN CABLE AND DSL NOT AVAILABLE", "Consider this only if you have no other choice and you don't need fast service during the evening (6-11 PM)", "My only option, but well worth it",
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Six Month Rating |
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Mediacom
Pluses: "Fast. Really, really fast.", "Fast & Reliable", "Speed, Reliability",
Minuses: "Contracted installers who don't know a F-connector from their fingers.", "Value only comes with bundled services, which are not as desirable. No thx on the TV or Telephone", "price",
Bottom Lines: "Bad CSRs and contract techs, good network and company techs.", "Fast internet which can be economical, if considering there is no need for traditional phone service.", "it rocks",
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Six Month Rating |
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ooma
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Six Month Rating |
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Optimum Online
Pluses: "Great Speed", "fast installation, reliable and fast service",
Minuses: "Speed Slows Down During Peak Hours", "not in full control",
Bottom Lines: "Great ISP with Excellent Speeds", "very good professional service",
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Six Month Rating |
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PHONE POWER
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Six Month Rating |
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Qwest.net (boston(MA) denver(CO) los angeles(CA) minneapolis(MN) new york(NY) phoenix(AZ) portland(OR) los angeles(CA) los angeles(CA) .. [more] )
Pluses: "Nearly always up", "Internet is always up and at the advertised speed.", "DSL services are the best that I have had", "Down time is usually infrequent and short.", "Fair connection quality", "Fast good price", "You get what you pay for in terms of services... eventually.",
Minuses: "Slow, sometimes only 850 kBS down", "Internet speed varies on location and no plans to upgrade.", "Cutomer service not the best but getting better", "Quite possibly the Worst CS, on the web, on the phone for internet service & phone serivce", "Terrible Technical Service", "I cant think of any", "Qwest's operation is in total disarray, website is inaccurate and the phone billing system is broken.",
Bottom Lines: "It's a heck of a lot better than dial-up!", "Reliable internet that doesn't monitor your bandwidth usage.", "I've had Qwest services for many years and never had any issues.", "Service is good as long as you don't have to contact them", "Nobody to complain to or make suggestions to and that why I am doing this.", "a solid service and good campany", "Unless you LOVE being on hold with customer service, find another provider, seriously.",
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| Six Month Rating |
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RoadRunner Cable
Pluses: "Outstanding speed", "Not bad when in works", "solid service", "good speed.10mbs on the down 1 mbs on the up", "Fast Bandwidth, always connected", "Generally fast", "Fast and Reliable Service", "Knowledgable installer, tech support responsive", "Reliable, high download speed", "It works most of the time now",
Minuses: "Level 1 reads from a card", "Ping tests vary from 25 ms to 135ms drives VoIP Nuts", "none", "very poor support. you will speend lots of hours on hold. Thats no joke", "A little bit pricey", "Jitter, QoS very unreliable so VOIP doesn't work well", "Price", "Used equipment bad choice of cable modem", "Low upload speed, Customer service sucks", "TWC bit off more than they could chew...",
Bottom Lines: "If you can deal with lvl 1 it pays", "Only real High Speed available.", "solid service", "good enough till Fios comes to town", "Good ISP", "Great if the only thing you want is Internet (and not VoIP)", "I would recommend the service to others", "They should not use Terayon modems", "Value for money", "Average service for cost.",
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| Six Month Rating |
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Rogers Hi-Speed
Pluses: "Stable Connection - 7MB Service", "I had television as well.", "Great Speeds!!!", "I'm lucky, I guess...", "Faster than a 56k modem", "It has the Capability of being an amazing internet service", "Fast connection in the mornings ; new features", "Consistent 2800/360, almost no downtime, service improved over past few months", "speed, always on",
Minuses: "It came from Rogers.", "Modem got fried after the first day :(", "Could be faster.", "Poor tech. support; unstable service; unequal service", "It doesn't care about my good point :/", "Speed Cap at peak times is ridiculous", "some packetloss during peak hrs, tech support", "newsgroups, sporadic mail servers right now",
Bottom Lines: "Internet? No way.", "Get it if it's in your area", "You pays your money, you takes your chances.", "Get reviews from ppl living in your area first; else consider DSL", "Shaw|Wave = t3h w1n", "Will Rogers be able to provide fast connection without @home?", "Getting better in mtmc area", "highly recommend",
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| Six Month Rating |
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Shaw
Pluses: "Speed is consistant 10000/1000 with little issue",
Minuses: "None really, excet for recently where speeds are lower than 1000kb/s",
Bottom Lines: "Excellent customer service overall and recommend over teuls for value/speed - Watchout for varying bandwidth though",
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Six Month Rating |
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SONIC.NET (san francisco(CA) oakland(CA) santa rosa(CA) )
Pluses: "It works until it doesn't.", "Better than AT&T", "Knowledgeable staff, execs take a personal interest in customers", "Good customer service.", "Used to be a really great service. Espcially since there's no DSL or Cable internet wired here yet.", "Don't have to wait long on hold for customer service, not AT&T", "reliable. knowledgable.", "5 Mbps for $35/mo", "good connection, great customer service, great tech support, USENET!", "Fast, super reliable service, fantastic folks, ethical company",
Minuses: "Have the impression they don't really care.", "Customer/tech support not very helpfull", "None that I can think of", "Pricing system.", "Since Sonic.net bought Pogowave, it's gone downhill in every area except billing.", "Bait and switch pricing, customer service run around on pricing, weird delays", "Price will go up to $65 eventually", "AT&T landline is lame", "None",
Bottom Lines: "Absolutely do not recommend for business use.", "About the same to other DSL providers", "My favorite ISP of all time", "I'm shopping around.", "Not worth it until Sonic.net figures out how to fix things on Pogowave.", "In the end they're giving you the run around on prices, even if they're the little guy", "i doubt you can find better in norcal", "Bang for your buck in dsl in 94107", "They're awesome, and definitely worth it", "Nothing but good things to say about Sonic.net",
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| Six Month Rating |
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Suddenlink
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| Six Month Rating |
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TekSavvy Solutions Inc.
Pluses: "Very good tech support! (they speak english!!) , 200gb cap", "fast and reliable, can'be easier installation, cheap fee, great customer service", "Good Value, Timely Response", "Most affordable, no silly hidden fees.", "Incredible customer service and technical support, no pricey caps, and no throttling", "Superb Customer Service, Knowelegable General Staff, Intelligent Technical Support Staff", "Involved CEO. No contract!", "Price, uptime and customer support", "Reliable, Fast, Friendly and Responsive Customer Service, Unlimited", "Great tech support, consistent billing, value",
Minuses: "slow speed were i am (1.4mb) but thats bells fault", "expensive modem", "None to date", "none really.", "I wish they could offer the incumbent speeds, we'll have to wait for the cabinet decision before that.", "Like all DSL in Ontario it uses the Bell network so you are indirectly subject to some of their policies and weak points.", "Accountability. Customer service is sliding downhill", "Stuck on Bell's network", "Except for the throttling of torrents (which is Bell's fault)...None", "Minor point, but their self-service is weak, which tech support covers",
Bottom Lines: "Great Internet service provider", "very good and reliable", "Best yet", "Best feature was the lack of problems.", "I really hope these guys 'win the good fight' to continue providing faster Internet service, because these guys are great.", "Like Bell but cheaper, better, and without any B.S. I HIGHLY RECCOMEND!", "Slowly becoming like the rest, but still better", "Worth it if you're not far from a co", "Best bang for your buck :)", "Best ISP in the market",
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Six Month Rating |
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TELUS
Pluses: "Best bang for buck/VERY reliable and consistent speeds/NO THROTTLE!/ADSL2+ port=no real hard dl cap...", "Internet Service is very reliable and consistent", "Consistent connection since 2002", "Constant speed, get what you pay for.", "Constant speed no matter what time of day. Very low ping for gaming", "CSRs (may be) friendly and willing to try to help you", "$20 for the first 12 months, got this rate as a promotion. The installers are quite nice!", "My connection is reliable, and stable.", "Fast 3meg down 1 meg up, reliable, and cheap",
Minuses: "TechSupport Is horrible. They need to be moved back to canada", "Getting service or upgrades may be problematic", "speed is slowing in past 6 months significantly", "Your call is very important to us at Telus *oink* *oink*", "If you heard the word "Telus" Run, run, run ...", "CSRs can't help you though", "Tech Support are full of idi0ts. Have no idea on what's going on and support is sourced out to India.", "Cost - plans change all the time & you don't get those costs unless you are VERY diligent! Tech Support can suck! See comments", "Installer was not very smart (didn't wire cat 5 cables to standard. did not put modem where i wanted it. had to rewire my self)",
Bottom Lines: "If you can deal with Front line tech idiots, you're golden. LnR will give you a deal :P Call em.", "Recommend", "overall seems pricey, however service is always there so OK", "100% Uptime, no bandwidth overage charges", "Highly un-recommended", "If you can handle their idioticy from tech support, it's okay. If you can't, go with Teksavvy.", "About a 7.5 out of 10", "it works and its way cheaper than shaw",
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Six Month Rating |
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Time Warner Cable
Pluses: "Service visits on time, professional", "Minimal problems", "Fast Speed for downloads", "The Few times I works it was pretty Fast",
Minuses: "Not able to resolve latency problems and service interruptions this month", "Waiting for service is more often longer than shorter", "Can't talk directly with Tier 3 support", "I have only seen by top speed a few times",
Bottom Lines: "I had a commercial server account, but they are as good as canceled!", "Solid service with lots of uptime and a close local office makes TW a no-brainer for me.", "Tech support passes the buck", "Time Warner Cable is the worst HSI provider I have ever Had",
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| Six Month Rating |
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Verizon FIOS
Pluses: "General had fair connections", "Fast and Stable", "The Fios tech was very informative, reliable and very prompt.",
Minuses: "poor coordination with sales/support staff/promise connections they can not accomplish", "I don't have a bad thing to say.", "Verizon FIOS order desk badly organized",
Bottom Lines: "Good for cost of service", "FiOS internet and TV are some of the greatest communications products that anyone has come up with.", "Call ahead of the delivery date to verify service order is being put in.",
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| Six Month Rating |
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Verizon Online DSL
Pluses: "stable", "Good Speed", "available", "Good speed both down and up.", "Reliable", "always available, only one outage in many years", "Free month of cell phone service.", "Nothing really", "It works....", "Connection is fast and reliable",
Minuses: "No price advantage for being a loyal customer for years", "Having trouble getting intouch with tech support.", "unreliable, extraordinary congestion -> very slow, customer support bad", "Download speed according to tests is a bit slower than advertised", "none", "Worst customer service ever experienced", "Started charging me even though there was no phone line from the pole to my house", "It doesn't work well... about 1000-1300ms latency just to the local router.", "Tech support is terrible",
Bottom Lines: "Looking for better value for the money", "This is the only ISP in my area, but satisfied for now.", "DSL advertised as 1.5MB but actual d/l is 200KB stay away from this if you can", "I'm happy with it.", "Adequate for my needs", "Stay away from Verizon Online DSL in PA.", "Support is useless", "In my oppinion, complete garbage...", "Good for the money",
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| Six Month Rating |
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Verizon Wireless Broadband
Pluses: "Outstanding Speed",
Minuses: "Not available in all areas, but growing quickly",
Bottom Lines: "Outstanding if you need to be connected all the time - Invaluable",
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| Six Month Rating |
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ViaTalk
Pluses: "LATENCY 0, INSTALLATION,",
Minuses: "TECH SUPPORT,REORDERS ON CALLS, CONNECTIONS,REDIALS",
Bottom Lines: "I'M TICKED, NO RESPONSE TO PROBLEM TICKET IN 4 DAYS",
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| Six Month Rating |
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voip.ms
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Six Month Rating |
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VOIPo
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Six Month Rating |
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Vonage
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Six Month Rating |
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WildBlue
Pluses: "Far better than Hughes", "Always On",
Minuses: "still satellite broadband so you deal with the latency", "Always On",
Bottom Lines: "huge improvement over 5 years with Direcway/Hughes", "WB was the best choice for me.",
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| Six Month Rating |
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Windstream
Pluses: "Good Price-Very consistent speeds- No down time", "Fast when it works.", "Reliable connection. Uptime 99.999%", "At least it is available", "Tech support on these forums", "local technician is great", "DL speeds are consistently as advertised.", "In general, DSL service has been very good. Especially considering that my house is a the distance limit from the closest DSLAM.", "None", "Nice Talk",
Minuses: "Have to reboot modem every month or so", "Extremely inconsistent performance. Repeated service calls required for the same issue.", "None!", "Inconsistent", "Lots of talk and empty promises, connections drop, usually provide 1/2 speed promised", "no real communication intra-company about service problems", "UL speeds are usually slower that advertised.", "The local service techs seem to have a somewhat limited repertiore of problem-solving tools.", "Slow at best", "Not Reliable, Slow to Install, Slow to Resolve Issues, High Costs, Slow to Adopt Better Technologies",
Bottom Lines: "The best choice is this area.", "If you're in an area that offers an alternative, choose something else.", "Great service.", "Waiting for Clear so I can compare", "If there was another provider I would have switched a long time ago", "I have no other choice for service, rural area 19k from dslam", "Reliable service, competitively priced.", "Being a rural customer, Windstream has a monopoly in my case.", "Below POOR tech support with POOR communications and service", "If you have another choice, consider it highly before you choose WS.",
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