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| For broadband providers that have accumulated sufficient reviews, we present recent plus, minus and bottom-line comments from user reviews. | |
Six Month Rating |
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Acanac
Pluses: "connection speed (Cable)", "Price is good. Best deal for the money.", "worked great for first year and a half", "Not much...wasn't on hold for long before Call Centre person connected",
Minuses: "support, communication with customers and within the organisation, billing practices,", "Some misinformation about what is included. Unable to port number", "horrible", "Worst customer service", "stopped working at night", "Pretty much everything else starting with their resolution to the problem", "Worst Service 620 dollars per year for 6 mbps. Lets see live support ticket,", "Customer Service unapologetic about incorrect info posted site", "Contract - Moved to a new adress which was qualified okay. and failed after I moved", "Worst customer service ever",
Bottom Lines: "STAY AWAY!!!", "Seems good so far", "save yo self", "Bad company , don't waste your money", "Would have recommended them 2 months ago -- NOT NOW", "They are cheap and you still dont get what you paid for.", "Misleading website",
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Six Month Rating |
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AT&T DSL Service
Pluses: "Generally reliable service over a 13 year period. Reliable 2Wire 2701HG-B modem/router.", "The price is right", "Pretty reliable", "I have 4 computers and all of them can get online at the same time, no issues", "I can get online, it is fast some of the time.", "Cheap service", "Quick response", "Nothing", "Performance is solid. Current 12 month rate with no term is great.", "It works",
Minuses: "Getting past the first tier support when there is a problem at the CO or server. Escalating price.", "Slow/inconsistent speeds, CS is impossible to deal with", "Over-priced for what it is", "That I have to have phone service when I do not use the phone. UVERSE not offered in the place where I live", "Some days it is very very slow. Video almost always has to stop and buffer .", "highest available speed at my location is 1.5 MB/s", "$55 service charge to move my phone jack", "Service, Connectivity, Tech Support, Billing, Customer Support, AT&T Website Access", "Signing up is a bit flaky. Do it online and watch for", "Unable to help, please call this number, repeat.",
Bottom Lines: "After 9 years, it's time to find an alternative", "Reliable but very pricey", "I have used AT&T since year 2000. I would not have stayed with them this long, if I was not happy.", "Cheaper than sattellite. The only other choice I have here.", "you definitely get what you pay for, low price for low speed.", "Good value for money", "Would never recommend this service to anyone", "I recommend it. Performance is more consistent that Charter cable.", "Worthless, would switch to ANY other company!",
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Six Month Rating |
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AT&T U-Verse
Pluses: "Service, speed, offerings, reliability", "Faster than DSL; easy installation/configuration; great price", "Easy setup", "Worked fine at our old address", "Excellent internet service", "Works fine", "Equipment arrived earlier than I expected", "Quality Service and Good Install",
Minuses: "Tech support, reliance on their networking equipment.", "no good", "Router Wireless b/g only; area speed up to 12Mbps", "Service interruptions are numerous", "Transferring to new address was a complete disaster", "HD TV service did not work reliably at first", "Take as much as few minutes to get rebooted", "Modem never connects to the Uverse endpoint", "Initial Install was noisy on the line",
Bottom Lines: "Not the service for noobs or your grandparents. A basic networking knowledge is useful", "i quit at&t", "Best price and deal for the area", "Moving to Comcast..", "Horrible, horrible customer service", "A solid service", "No real problems with Speed of service", "I'm using Clear now!", "Great service but keep a check on on the first install",
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Six Month Rating |
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CenturyLink (Whitefish Bigfork Columbia Falls Polson Kila Kalispell Hungry Horse .. [more] )
Pluses: "tv quality very good", "Rock solid internet", "cheap", "Cheap", "None whatsoever", "Pleasant and helpful order placing; Qwest service techs encouraged me to call them at home, work, anywhere and anytime.", "... connected to the WWW", "Great price for 40/5", "It's up",
Minuses: "internet crawls, tv menu incomprehensible", "doesn't bring me beer", "lies, crap services, and a corrupt corporation", "Slow, poor service", "No customer service never got my DSL turned on", "Took 18 years to discover a corroded bridge tap at end of block materially affecting service, especially when wet.", "speed, ping, support", "Slow at times in the evening. Latency too high", "Terrible performance",
Bottom Lines: "run away as fast as you can", "happy camper", "this dirty corporation will go down in flames for wronging so many people", "They made me wait at the business 4 to 8 hours for 3 days and never showed up", "Considering Qwest's financial condition at point of merger, morale was reasonably good; interface with customer excellent.", "Not happy at all, not even a little.", "Well worth it for the price",
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| Six Month Rating |
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Charter
Pluses: "I am done with them!!!!", "Once in a while we get the quoted speed, better than DSL I guess", "Best speed offer, (provided you have good equipment)", "it works", "Fast installation", "Reliable, fast speeds and good service", "great for the money", "Fast speed, somewhat prompt service", "Speeds as advertised or better, service is good", "Big improvement in speed over AT&T, connection now stable",
Minuses: "Everything", "Frequent area outages, poor support coordination, pricey", "you only get what you pay for", "no VOD even though their website says it is offered, hd cnannels all cut out at the end of any show", "Installers hacked up some of my existing cables", "Bundling -- makes it hard to get just what you want", "Poor afterhours, weekend service. Lack of network knowledgeable reps", "The Charter corporation is run by sleaze", "Connection problems at first, now resolved",
Bottom Lines: "The worst company ever. If I could only get back a fraction of the time and money wasted on them!", "Avoid at all costs", "Great for the advanced user with more speed requirements", "over all im happy but wouldnt recommend them", "Good value for the money", "Good, solid service.", "Good if you have less than 6 network devices and only one subnet", "Good service, lowlife corporation", "Very happy we switched to Charter - and loving the speed.",
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Six Month Rating |
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Cogeco Cable
Pluses: "Very good reliability once your hooked up", "Easy to setup and get going. Good quality internet.", "Speeds decent", "speed is good, the sales person i talked to (who was also the installer) was very nice and took his time with the install", "good service", "Always get advertised speed (14/1)", "nothing", "Nice speeds, solid connection", "Speeds constant, faster then advertised, connection is reliable",
Minuses: "Cost two time the price it would cost with other company", "Horrible TV service. Poor pricing unless you are on promotions. Usage monitor is completely broken.", "Crappy data caps! Phone support a joke.", "bandwidth cap too low, overage fees are high, although max ov $50 is good and CSR/TS not very smart.", "Always have to budget for my cap (80gig); Usually go over :(", "everything", "Draconian Bandwidth Caps", "Bandwidth limits are low",
Bottom Lines: "unless this is your only choice, stay away from it", "It's good for people who don't mind paying extra for ease of use.", "even 6mbit GAS DSL gives better caps! If you want data go elsewhere.", "good if you want speed, bad if you want something informative and high bandwidth cap", "I never had an issue until they started charging for overage.", "go with TekSavvy", "Good Cable internet + It's NOT BELL!!", "No better choice in Hamilton",
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Six Month Rating |
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Comcast
Pluses: "The only option where I live", "Speed", "pretty good (livable) service at my second house", "Fastest speeds I've ever had.", "What are the alternatives, ATT ???? Been there, never again.", "Speeds are always fast.", "Generally good speed and uptime", "Expected speed, rarely any outages.", "fast", "Cheap",
Minuses: "Yet to get a working dvr, and tech support seems incompetent", "Violating their end of the contract", "underlieying fees, high ping time, new digital tv boxes are $&#@.", "I find it a bit pricy.", "A pleasure to deal with so far.", "Service goes out at the worst possible times.", "Horrendous service responsiveness, unannounced late-night maintenance downtimes", "Pricey but FIOS is not available.", "intermittent service-poor customer service", "Incompetent, lying, horrible, relentlessly thick-headed",
Bottom Lines: "Would not be a customer if i had any other options", "Comcast 'Business Class' not ready for Business", "When there is no other competition around you get stuck with....", "It's Comcast, after all.", "I'm happy.", "Great speeds for basic internet, bundled with basic digital cable.", "Wish to heck my area was wired for FIOS", "I cancelled my service", "Do not subscribe with Comcast no matter what they promise you.",
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Six Month Rating |
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Cox HSI
Pluses: "Good connection and service.", "Fast, low latency, reliable", "Next day on site service", "High Speed And Good Service.", "Tech support when going through techs on DSL Reports, Speed, Reliability", "It's good for loading youtube videos and basic web browsing", "Offers the fastest available internet speed for residential service in Phx area", "High speeds, reliable, best bang for your buck", "GREAT SPEED", "No problems other than this know-it-all made for himself and not knowing enough about DOCSIS 3.0",
Minuses: "Price seems to increase over time without notification.", "High price", "Have to call for service too often", "I Can't Think Of Any Bads That Do Not Apply Equally Elsewhere.", "Phone tech support / Service calls for advanced problems...", "It frequently disconnects which makes online gaming impossible", "Ultimate speed is not consistent and speed drops constantly. Tech support sucks. Sneak price increases without informing.", "Only thing I can get, tiny bit of noticeable lag during peak usage", "Not yet",
Bottom Lines: "Better then other services available at the time.", "13 years of reliable service", "Recommend", "Great reliable (vast majority of the time) connections for a fair price", "Overall it's a very expensive service for limited uses.", "In Phx you can either have Cox or Centurylink and at my address I can only have Cox so Im forced to deal with them.", "Even if it wasn't the only thing available I would still go with them.", "There really isn't any other choice where I live",
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Six Month Rating |
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DSL EXTREME (los angeles(CA) long beach(CA) glendale(CA) san bernardino(CA) riverside(CA) anaheim(CA) )
Pluses: "Can't think of anything", "13 months of great service", "Speed has been very good. Their modem and my TP-Link router was plug and play. NO configutration nessesary!", "Nothing good anymore. Sad, but true.", "Met expectations", "I'm not finding the good yet-it's gotten much worse", "DSL service was reliable for me, no outages.", "Cheap at first",
Minuses: "Connection never worked, poor customer support, charged early termination fees", "worried about modem return credit", "None.", "Fraudulent billing practices (bills for higher capacity than possible), no response from customer service or billing.", "Difficult and usurious cancellation policy", "So far, no good-much worse than that.", "Very poor customer service.", "CUSTOMER SERVICE!", "Cheap - low speed-billing practices are criminal",
Bottom Lines: "Can't recommend", "no problems--no disconnects for 13 months !! good speed !!", "If they don't jack up my rates after the 12 month contract ends and speed and reliability remains as is, I've found a long term", "Don't even bother. These guys used to be the best, but not anymore.", "They want you to pay for an additional 30 days upon cancellation", "If you have time to waste, go for it", "Look elsewhere.", "YOU GET WHAT YOU PAY FOR....",
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Six Month Rating |
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ELECTRONICBOX
Pluses: "Good price, good service, good caps", "Tech support", "Fast connection time(8 days including weekend), speed is what was promised, fast communication with reps(bilingual)", "Super performance - meilleur prix / the best performance and the best price", "Awesome prices, reliability and service.", "The speed and latency are good", "Service. Reliability. Support.", "Simply great", "Excellent Prices & Conditions", "Up to now it's just perfect ! Jusqu'à maintenant tout est parfait",
Minuses: "Didn't found any yet!", "timing for waiting for the installation", "none so far", "payment by visa during 6 month", "They make Vidoetron look bad... wait, that's not bad!!!", "None", "None so far", "Nothing really, will be connected next week !", "Nothing to say !",
Bottom Lines: "I would recommend electronicbox", "good value, high praise.", "Eat your heart out VL... Ebox is here to STAY!", "Very good ISP choice", "Would recommand", "Watch out Bell & Videotron !", "Would recommend to every VL customer",
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Six Month Rating |
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Frontier Communications
Pluses: "100x better than colane cable!", "Fast installation, consistent speeds,", "Plan price.", "Fairly consistent connection and speed for a rural area when no other providers would come to the area (at the time).", "One of the techs I spoked to was friendly, however he wasn't able to fix my connection (Not his fault but frontiers).", "7mb DSL up 99.9% of the time. Download speeds in excess of 500k!",
Minuses: "Just don't do it!", "Install date took awile", "Incorrect speed profile on setup, kind of expensive for dry loop", "Everything else. Horrible speed, conection falls, bottleneck, customer serive reacheable after a laberinth of number menus...", "More expensive than the competition and slower speeds, modem rental fee even if u have your own, some smart mouthed technicians", "Speed", "Paying for 3m getting 1 at best. Call support every other day still no improvement after 3 months.", "Very bad.", "Westell 7500 modem/router limited to 54mb (802.11g mode) No N mode!",
Bottom Lines: "what you really need to know...", "Love it", "Maxing out my connection, I'm happy so far!", "They need to stop just selling and invest in performance.", "Great service if there's no competition (a GOD send) but cable has better price, speed, reliability if available at your locatio", "They need to step up their service!", "This service is the worst I have ever used and I have seen some pretty bad service providers. DONT USE.", "I will replace them as soon as possible.", "Went back to old Westell 6100 modem and Netgear WNDR3700 router!",
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Six Month Rating |
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Optimum Online
Pluses: "Constant bandwidth and more", "Fast delivery and install. Speeds greater than advertised.", "Boost Plus rated at 50mb down", "Consistant", "Fast, Reliable, Fair Price, Good Phone Support", "I'll get back to you on that.", "Just did upgrades in my area, now I don't get less than 50Mb", "Very reliable connection, no caps or throttling problems, Good Tech Support", "Fast install, eager and willing tech staff", "24/7 availability",
Minuses: "Any "cable" connection costs too much", "Provisioning for full Boost Plus can take up to 24hrs", "0", "Long Time to Get Advanced Issues Resolved", "Really, all of it.", "During peak hours, connection speed drops to 30+mbs (50mbs is advertised speed)", "I know most of the techs now because the service is too often horrendous.", "Great fluctuation in download speed",
Bottom Lines: "Would not change.", "Happy camper", "Now up 50Mb down, very nice!", "Reliable", "After a long battle to get connection issues resolved, I'm happy!", "We live in a duoply society. Nothing you can do.", "Probably the best large isp, other than fios", "Tech support is unparalelled but the system needs a major tune up.", "Downloads interrupted often",
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Six Month Rating |
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PHONE POWER
Pluses: "Awesome feature set.", "Reliable, good customer service, priced competitively, available softphone", "Tech Support", "Rarely lost the connection as a result of PhonePower service", "Price, Website Features, First 2 Years for $199", "Standard service OK.", "Its cheap", "better than vonage and cheaper", "Quick set up, cust service, reliable", "Sound quality, features, value",
Minuses: "Some local toll-free numbers can't be reached!", "no distinctive ringing, no stutter dialtone for voicemail after switch to Aquarius network, website is pretty dreadful", "Marketing misrepresents second year of contract as Free", "Incorrect Billing habits and forcing a 2 year contract so not able to cancel when desired", "Reliability is bad, Forced 2 Year Contract for acceptable pricing with $99 disconnect fee, Reliablility, Qaulity of sound", "Awful customer care.", "I have problems making outgoing calls. People have problems making incoming calls.", "NA so far", "24-month contract, website can be confusing",
Bottom Lines: "Not recommended", "Been with them for four years and no plans to change", "there are other cheaper options.", "Be very watchful of Phone Power's billing.", "Do Not Use This Company", "Would not recommend.", "It was good before I signed up for 2 years. Major regrets. Won't do it again.", "Two thumbs up", "Excellent value for the money",
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| Six Month Rating |
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RoadRunner Cable
Pluses: "Fast! Promised 20 getting about 28mbps", "Install time and process", "Cheaper than GVTC due to lack of phone line requirement.", "Technician was on-time and professional", "Triple Play Package - Improved Speeds", "Getting the speeds I paid for", "Almost as fast as advertised", "Speed, reliability*", "Reliable and fast Internet service without transfer caps, blocked ports, or traffic shaping", "none",
Minuses: "Leftover billing problems, modem fee", "Ubee modem/wifi/router offers inconsistent performance.", "Technician needed to be a little better trained on the services he was installing", "Ping Times, routine ISP/Voip Drops", "Wish they had faster upload", "Still somewhat slow, freezes up from time to time, orange cable in backyard", "Typical copper woes of snr, backfeeders, utilization", "Support is okay at best", "Price Gouging, poor speeds, oversubscribed.",
Bottom Lines: "Good internet provider.", "Better price than the other half of the duopoly", "Cheaper than the available competiton.", "Good experience so far. Time will tell.", "Seriously considering reverting to basic 512/256 pkg contract expires", "Go for it", "I'd say pick someone else, but they all appear to suck", "Better than DSL", "Better than my other options at the moment", "Go somewhere else if you can.",
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Six Month Rating |
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SONIC.NET (san francisco(CA) oakland(CA) santa rosa(CA) )
Pluses: "Moving to new Fusion service increased speeds almost 2x", "Sonic.net has awesome customer service", "Good price for fast DSL", " Fast speeds, awesome support, great value", "Price, speed, support, features", "Outstanding support, great product features", "So Happy I Switched from AT&T", "Very low latency, No data cap", "They claim fast speeds.",
Minuses: "7 bucks more a month (taxes, really), week to get a sonic tech onsite", "Nothing so far", "Horrific install process, no support, no returned phone calls", "still upgrading system to fiber optic, some spots slow due to old copper", "none so far", "AT&T owns the copper, can be rough to get help from them", "Must have AT&T phone service to get DSL with Sonic", "Connection drops every five minutes, and they can't fix it in two months.",
Bottom Lines: "EPIC WIN", "We had several issues getting set up with Sonic.net dsl. Customer service was able to quickly resolve and address all of them.", "Good product from a company growing too fast", "SONIC is the best ISP 7 Phone service I have dealt with, great reliable connection, resonable prices, NO CAPS, free long distanc", "worth the switch from ATT", "Better speed, no caps, lower price, good people", "Great ISP, if they can provide service your $$ should stay local!!", "Sonic DSL is increasingly less competitive for its real cost", "Avoid it. You get what you pay for.",
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| Six Month Rating |
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Suddenlink
Pluses: "haven't found any yet", "WOW...........Installed on a Saturday AM", "Good Speeds in afternoon", "I'd love to say that I could say anything good about this company. But, I just can't", "Reliable", "Corporate bullshit", "service is usually available", "Great service, knowlegable back end support",
Minuses: "getting lower speed than paid for, limited usage, weekly outtages", "They can't Deliver a Quality TV Signal, they can't fix the problem.", "In the evening speed drop to dial-up speeds, Management", "One of the worst ISP's in the country, see my post in the forums for more information.", "Phone CSR's", "Poor reception and cost to much will not fix problems", "Corporate bullshit", "comcast programming from Suddenlink,too much duplication,too many \", "Dumbass installers.",
Bottom Lines: "don't use this company ever", "This ISP has been scamming customers on all front for years", "Stay as far away as you can from Suddenlink. If you live in an area where it's your only option, move.", "Field techs are very helpful. The fact that SL people actually read the forums is great", "Many of my friends r having same problem and they r going switch cable providers", "Corporate bullshit", "Too much money for what Suddenlink has available.", "Great service, just make sure the installer totally understands the install parameters!",
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Six Month Rating |
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TekSavvy Cable
Pluses: "Works perfectly.", "Fast, stable, and less expensive than the alternative from big players", "Excellent support, communications, managment. High speed most of the time.", "300 GB+ caps, not throttled, price", "Cheaper than Rogers, Much Larger Cap, No Throttling!", "Great when it works as advertised", "Good speeds, no throttling",
Minuses: "Long installation delay (caused by a failure on Videotron's portal actually)", "In Vancouver, BC, Youtube occassionally rebuffering and stalling during busy hours.", "Odd dip in speed", "Slightly higher latency and an occasional hiccup.", "I haven't had a reliable connection for 3 months and support is unable to do anything about it.", "Startup costs", "Extremely Angry",
Bottom Lines: "Still happy after 8+ years!", "Bell's retention might try as hard as they want, I ain't going back", "Good price for light Youtube user. All other video services work excellent at any time. No throttling.", "Very happy with Teksavvy", "Overall, Teksavvy is still the best Canadian ISP I've ever been with.", "Great price, terrible service. Techs are well-meaning but completely ineffective.", "Overall great internet provider", "If service does not change i will go back to rogers along with all the people i helped switch over.",
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Six Month Rating |
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TekSavvy DSL
Pluses: "when it works, it just works", "fiable, bon prix, bon service", "Good tech support but....poor value if this continues...", "Pre-sales coordination was excellent", "clear communication, not having to talk to shaw but get to use shaw's network, price", "When its UP", "Cheaper then alternatives.", "Excellent & responsive customer service", "Helpful techs, quick install, reliable service",
Minuses: "when it doesn't work, it's like pulling teeth to get help", "rien de vraiment négatif à leur sujet", "anything after the day that I am supposed to be online", "having to be on shaw's network when it's bad and dealing with shaw indirectly through teksavvy", "When its Down you're on your OWN TEKSAVVY is a 3rd Party", "Not very willing to admit they've made a mistake", "Relies on incumbent for actual service delivery", "web portal from the stone ages",
Bottom Lines: "if you're looking for great customer support, this isn't the place", "je les quitte, mais je n'hésiterais pas à les recommander", "Teksavvy - can you look into this for me?", "I will second thought before I jump the ship", "a good company with great prices and bandwidth allowances", "BAD TEksavvy just good in Talking they dont have capacity to Trouble Shoot Problems", "If you don't care that they don't really care about if you are happy with them or not. it's a great choice...", "Great Canadian ISP",
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| Six Month Rating |
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Time Warner Cable
Pluses: "Close to advertised speeds, mostly reliable connection", "Lightning-Fast Internet! Great call center support and friendly field technicians (=", "Speed is good", "all", "The Download speed is solid and fast!", "I've experienced very few total outages.", "all domestic sales and support", "Best Customer Service I Have Had From TWC", "Quick installation, Fast speeds",
Minuses: "Horrible communication, misleading information, dishonesty", "...none?", "Can not even deliver 1/2 of rated speed in real world testing.", "Connectivity, consistancy, and pure value of the service", "The upload speed is slower than advertised and support is .. ok", "Connectivity can really slow to a crawl.", "intrusive IP activity monitoring", "Tech had no clue about tivo installation,",
Bottom Lines: "Avoid at all cost!", "40 dollla make you holla", "Stay away if you have alternatives.", "If I had a better choice, I would switch", "yes", "I like the fact I am not capped or port blocked!", "This service is OK.", "no contract means low risk trying", "Great Install and Great 1st Call to Support", "Good for internet, if you have a tivo, good luck.",
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| Six Month Rating |
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Verizon FiOS
Pluses: "Speed, Price, Equipment", "Solid Internet performance", "Performance and reliability", "Fast speed, helpful", "Speed/reliability: best Tri-Play deal in NYC's competitive market vs. TWC", "Great connection", "Installation was quick. Took less than 4 hours which is less than what they advise at the start.", "Fast as hell, top-notch TV and voice quality",
Minuses: "nothing so far", "Painful install - abysmal billing", "Limited speed selections if using Internet only service", "None", "Wait for gradual rollout (3+ years for our city block) & availability", "Verizon's site is broken", "Nothing at this time.", "Billing",
Bottom Lines: "Solid performance and good value", "Hoping it will work out", "I'm sticking with it.", "Good speed, good price", "$$ saved w. 24 mos. priced locked contract, free MR-DVR & SD STB for life.", "Absolutely love it!", "Fast, easy, and smooth installation. Techs were friendly and knew their stuff.", "Excellent, excellent product! Just watch the bills.",
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| Six Month Rating |
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Verizon Online DSL
Pluses: "somewhat cheap", "Fast ordering process, which is about it!", "Fantastically reliable. Netflix Streaming movies works. Superb Value.", "The price is about $15 dollars cheaper than my old provider.", "I can go for months without having issues major enough to force me to deal directly with Verizon customer service.", "When it finally is set up properly, it works", "started Jan. 2000 w/GTE DSL 768/128-12-year vet!", "Fast service", "India is always awake",
Minuses: "line interupts", "Support sucks, and DSL speeds really slow at 2mbs per sec", "They keep trying to to move to a more expensive FiOS plan", "Connection gets very slow during peak hours. After 9PM EST my connection speeds go from 6.50mbps to 1mbps to 5mbps.", "When I have problems big enough that there is no choice but to address them with Verizon, it is invariably painful.", "They reduced speed by half without advance notice - in effort to force move to FIOS (but they don't offer FIOS to my building)", "Slow as heck", "worst c/s when it was new-now even India is OK-unless you freak", "Technichians are clueless", "India is always awake",
Bottom Lines: "internet connection goes down for no reason", "I really had no choice but Verizon, since I am in a Verizon only area.", "Verizon is constantly oversubscribbing in my area. There is always a lot of netowrk congestion.", "Stay away from Verizon Communications if at all possible.", "$34.95 for 1.54 mbps is not a good value. Look elsewhere", "no outages(other than MAJOR wrecks/storms) in years", "Worst dsl service ever.", "have read "good till problem"...who Never has problems? but they are right",
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| Six Month Rating |
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voip.ms
Pluses: "Unbeatable features, Rocklike reliability, Low cost.", "Price, quality, options", "Great pricing, ease of set-up, lots of avail. support, great quality and services", "great price, configurability, guides, features", "Cheap; great customization", "Great value and call quality with more features than you know what to do with.", "A Lovely Service", "Solid service.", "Top in configuration options",
Minuses: "Need some tech knowledge to setup", "none so far", "sometimes routing errors occur, but not common problem", "AWFUL SERVICE", "Can be difficult to set up for the beginner", "i have no contact from in a week only chating from mexico", "A bit slow at processing account credits",
Bottom Lines: "To know it is to love it", "Great service for a great price", "Great company so far, competitive rates, scalable solutions, no fuss no muss.", "great phone system for what you pay, if you're willing to do some setup", "bad call routing; skip this one", "Unbeatable value for a service that keeps getting better", "most of my lines have all circuits are busy for one week now i also put a fix it ticket in and tryed to call them all week", "A remarkable service at any price - and this one is not expensive!", "Could not ask for better service or more features.", "Quality at a fair price",
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Six Month Rating |
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Windstream
Pluses: "Techs are helpful as they can be given the lack of equipment to offer better speed", "Only Provider in my area", "The sale pitch", "The Tech Support people are very nice. Ditto the home Tech.", "The installed it fast, the tech was nice. When it works it works at advertised speeds. No bandwidth caps", "there is nothing good", "When it works", "They supply internet.", "Can't think of anything good.",
Minuses: "Download is never quite 3 Mbs especially in late afternoon and weekends.", "Worst service possible. Latency is horrible.", "The sale pitch since it got me to sign up. Connection, Connection, Connection!", "Connect speed is terrible. Dropped lines happen all day long. No help in sight.", "It rarely works properly. Peak time speeds are abysmal.", "speed, support, reliability, integrity", "Doesn't work well for 8 AM - 10 PM", "Horrendous Customer Support/Product in General.", "1. poor customer support 2. lose data connection every week 3. techs never show up", "Horrible service and horrible connection speeds",
Bottom Lines: "STop pushing Merge and offer higher download speeds", "STAY AWAY!!! Only use them if you have to.", "IT IS A NIGHTMARE!", "Currently looking for another ISP in my area.", "Avoid like the plague if you have other options", "I have no other choice in my area.", "Old, worn-out, outdated equipment causes poor service.", "Go with someone else.", "This company better step up to meet their competition, or many others will change service providers.", "Don't deal with windstream",
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