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| For broadband providers that have accumulated sufficient reviews, we present recent plus, minus and bottom-line comments from user reviews. |
Six Month Rating |
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Acanac
Pluses: "Cheap", "Low price", "Blazing Fast Speed, Always Up Never Down, The price! , NO CAPS !!!!", "no caps, price, opennesns , static IP, onlie storage, free modem, 30 days warranty", "Two years of dependable service", "cheap cheap cheap", "Speed is decent (I'm in Mississauga); Modem arrived just 3 days after ordering", "Price speed reliable", "Cheap the first year, no bandwidth limit, no throttling",
Minuses: "Very poor service, no weekend support for outages, overall not worth it", "Unbearable low speed, poor technical support, no refund after 30 days", "slow speed", "Tech Supporrt a bit weak but still very helpful", "French support, not the best latency, and all bad points from relying on Bell : throttling, 5 Mbps max (can be lower)", "Absolute failure to provide requested change of service with a move", "none... other than upload is slower than download - same as every other n.a. provider", "Ordered a dry loop installation, they remembered to bill me but forgot to register me for installation.", "modem needs to reset once in a while, speed connection is ok but not great, price is the same as Bell",
Bottom Lines: "Avoid these guys if you can. Don't be fooled by the low price", "Stay away from the company", "use caution", "Fast, NO CAPS, Cheap Price ! Get it Now !!!", "Very good for heavy downloaders or those who want one of the cheapest high speed in Canada", "staff knowledge gaps and lack up weekend support seem to be a problem", "cheap works, cheap", "Great money for the speed and unlimited bandwidth", "good deal the first year, but after that not so much...",
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Six Month Rating |
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AT&T DSL Service
Pluses: "Cheap, fairly reliable, no caps or port blocks, Dry DSL", "Connection reliability is very good.", "w/o a phone line, & good service", "Very solid, never had problems", "When it works, it's good", "Very stable, cheap, consistent, good support", "Fast for the money, rebates ease entry, no contracts", "Stable Speeds", "Reliable 768K service, low cost due to merger requirements.",
Minuses: "too slow, waiting for Uverse or cable upgrades, price increases, big static premium", "Charge is higher for DSL if you do not opt for home phone service.", "tech support: the people are not too smart", "Not keeping up with FIOS and the like", "When the ground is wet it only works for 6 minutes out of 10.", "I live too far on the DSL loop to be 100% stable!", "Must have optimized inside wiring for best performance", "IP lease renewal on dhcp is to short", "Could not start service with Linux based netbook. Had to buy a Windows computer.",
Bottom Lines: "Cable looks better every day", "Fast, relatively inexpensive", "in my region, good service", "Eventhough it's not the fastest: It's still a great service", "If you don't have any other choice, go for it.", "Solid ISP, would prefer more bandwidth but it's simply not available!", "Better deal than Comcast cable Internet", "Great Service and great price", "Good reliable, low cost service. 2Wire wireless modem works well.",
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Six Month Rating |
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AT&T Midwest
Pluses: "Easy install, no downtime", "When it works it works.", "great channel selection, DVR is fantastic", "used to be decent at around 4-5 mb/sec", "3", "Much faster than Sprint Mobile Broadband and no cap!!", "Decent sync rate based on my local loop length. Consistent speeds", "Very reliable connection cant recall it ever really going down.", "Friendly and helpfull in store service.",
Minuses: "None", "When it's down, don't expect miracles. Your Mileage may vary.", "tv picture freezes, pixeliztion (SP), HD unwatchable", "down to less then half that (2mb ish)", "4", "they scammed me for a long time, their speeds are not consistent, I am still not able to achieve the speed levels sold to me", "Getting DSL approved for this location took too much badgering", "Levels of support to reach someone that can *do* something", "Speeds in general are slow especially upload speeds compared to other services.", "Everything else.",
Bottom Lines: "OK for the price, good technicians (onsite), don't believe everything you're quoted on the phone.", "Recommended to daughter, she loves it", "Would be ok if they would fix the connection speeds", "Just OK, but still better than cable", "they are the scum of the earth", "Happy to have it, but man it was work to give them my money!!", "Decent DSL if you have limited options.", "For the money a reliable kind of quick connection...", "Worst decision I've made in my life.",
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Six Month Rating |
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AT&T Southeast (birmingham(AL) mobile(AL) montgomery(AL) huntsville(AL) miami(FL) jacksonville(FL) orlando(FL) pensacola(FL) gainesville(FL) .. [more] )
Pluses: "Sales People weren't pushy", "Right now I can't think of any", "Steady service, good price, no real outages in a year.", "Service between 1am and 8am", "Price, stability", "Usually very reliable and good service.", "Inexpensive broadband, consistent throughput", "Speed at or above advertised, service bundle discount.", "Reliable, low cost 768K service. Low cost due to merger requirements.", "None",
Minuses: "Nothing bad to-date", "charging for 6.0 DSL but lines won't handle it, occasional rude CSRs, give customers the runaround or even outright lie", "NO U-Verse in my area, yet.", "All other service, including customer service.", "None, yet", "Usually none but not this time.", "Slower than cable - 1.5Mb up, 256kb down", "N/A. Has been smooth sailing.", "Could not start service with Linux based netbook. Had to buy a Windows computer", "Slow slow slow slow",
Bottom Lines: "Only game in town", "I am about to go with Comcast", "Steadier speeds and service than TW, by a long shot!", "Overall, if you can get any other service, even dial up, try that before you sign up with ATT.", "So far, so good. Service seems very stable", "This time around the service and reliability is horrible!!! I have had (3) THREE technicians out to try to", "Only alternative to Charter in our area. Waiting for FTTH...", "The best broadband service I have ever had.", "Good reliable, low cost service. 2Wire wireless modem works well.", "Horrible",
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| Six Month Rating |
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AT&T Southwest
Pluses: "Reliable, speed is consistent at purchased rates, price reasonable", "Has been reliable. I've had the service since it was intially offered (More then 10 years)", "Speed, price", "It works for periods of time", "reliable, fast, cheap", "Large corporation with reliable worldwide network. Heavily regulated.", "Always Up", "~ 5Mbps/626Kbps RT connection, dropped once in 10 years, upgrade to RT fast & free", "Excellent tech, invests a lot in the network, Technicians are Wizards - If you get the right support rep you will be home free",
Minuses: "None, really", "Pro package is the fastest speed offered at my address. AT&T is not keeping up with the times!", "none at this time", "service is absolutely crap", "calls for support", "Large corporation with institutional, stubborn resistance to admit faults with network when problems occur.", "Slower than AOL, average of under 35kb/sec DL and UL speeds.", "Tier 1 Tech Support can drive you insane. Only Tier 3 informed me of RT & could talk the talk", "Phone Support not good; Lack of communication between divisions; Sales-oriented Support is annoying",
Bottom Lines: "I'm happy with it", "Looking for faster alternatives", "good speed and reliablity", "If you have alternatives, look elsewhere", "best bang for my buck", "Good choice overall. Be firm and patient (if possible) when dealing with customer(no)service.", "Avoid it at all costs.", "AT&T is the best choice for reliable broadband in STL", "Service is very good; if you can get them to respond in a reasonable amount of time", "pricing",
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| Six Month Rating |
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AT&T U-Verse
Pluses: "Heck of a lot cheaper than TWC",
Minuses: "Stability is not there yet",
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| Six Month Rating |
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AT&T Yahoo
Pluses: "It is cheap.", "Consistent connectivity. It has went down once.", "Usually Reliable", "It works", "Always up and running", "Works Fine", "quite reliable", "Decent customer service. Great 2nd tier support", "better than nothing", "Very Reliable. Very good speed for surfing and downloading music.",
Minuses: "Maybe it is too cheap.", "AT&T is fighting net neutrality and wants to snoop on data.", "Horrible Connection and Relocation of Internet Service (5 days with over 7 1/2 hours of phone conversations)", "if you have a problem tech support is worthless better if you use the DSlreports ATT forum and have the techs fix it", "At first had some problems with outside line. Fixed it.", "Customer Service is not very good", "Don't tell you when your service is bad, lost xfer of DSL from one line to another", "rates & down times with both land and cellurs (2)", "Inadequate for gaming/Xbox Live. Too much lag when you are host.",
Bottom Lines: "it is not an acceptable speed that I am getting right now.", "If another service was available in this area with this speed, I would dump AT&T in a minute even if it meant paying a penalty!", "It's AT&T the service gets the job done just hope it doesn't stop or fail because you are screwed", "For 3MB down, not bad.", "Would recommend - No choking of DSL bandwidth - They deliver what you pay for", "good customer service", "Cheaper than cable ISP, and at 3 MB, faster than most all the data you are served.", "Shopping", "Best deal for web surfing and music. Not suited for Xbox Live/Internet Gaming",
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Six Month Rating |
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Bell Sympatico
Pluses: "RELIABLE CONNECTION, UNLIMITED BANDWIDTH", "Historically Reliable.", "pas cher ne fait pas afaire avec videotron!!!", "There are none.", "Cheaper than the 2nd phone line and dialup, reliable, no fuss install, speed as advertised.", "very fast, and no more dropped connections also no more srvice reps", "fairly reliable", "download speed is double what Rogers was, and upload about 75% faster", "Reliable speed, Bell direct forum", "nothing right now",
Minuses: "SLOW SPEED", "Traffic shaping, very poor connection speed, Hidden fees, blocks ports and traffic types.", "service qui fait dure", "If you can think of one, Bell probably has one.", "Lame contracts for a while.", "difficult to understand support personnel", "Constant lies from the company and price hikes", "Inconsistant, very slow",
Bottom Lines: "REFRESH RATES TOO SLOW FOR TODAYS WORLD", "Lack of Competition in Canada allows them to bend customers over.", "By far one of the worst providers of internet in all of Canada.", "Solid choice for a low-end connection.", "good", "satisfied", "Avoid any services from Bell if you can", "not worth it",
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Six Month Rating |
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Callcentric
Pluses: "Tech support , features and price",
Minuses: "VOIP does take somebody who is tech savy",
Bottom Lines: "My phone bill is now less than $30 vs $150",
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Six Month Rating |
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CenturyLink (Whitefish Bigfork Columbia Falls Polson Kila Kalispell Hungry Horse .. [more] )
Pluses: "Not Damn thing", "Very stable and reliable connection", "Speed constant slightly faster, than promised.", "consistent", "steady speed, no problems", "Easy setup, fast speed and we are way out in the country", "0", "Consistant speeds", "Excellent download speed", "Great upload speed, great service to remote areas",
Minuses: "Formerly Sprint,then Embarq and now CenturyLink.Quality of service and connection grew worse with each transfer of companies.", "Price, speeds a little lacking", "none so far", "was not getting advertised speed (10meg)", "none", "could be less expensive", "10000", "5MB seems to be the highest speed", "HORRIBLE upload speed", "Terrible download speed",
Bottom Lines: "It seems like a century before u connect(if at all)", "Great service if you can afford it", "Great so far as 6 months.", "now it works for me", "Great service", "Thrilled with it", "Horribe to date", "Fastest, most reliable in this area", "good price..but no room for upgrade :(", "Excellent service in big cities and upload in general. Bad download in remote areas.",
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Six Month Rating |
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Charter Pipeline
Pluses: "It does work (although much slower than claimed) most of the time.", "none", "Fast", "It rarely disconnects", "At least I am able to purchase broadband.", "Speed is usaly consitant", "reasonably priced", "TV works better than Internet", "none", "When it works, it's reliable.",
Minuses: "Poor connection most of the time, Very poor support from Charter, Use 3rd party techs", "lousy connection,unreliable.", "Expensive", "Slow connection (but as advertised), Too Expensive!", "Other than dial-up, Charter is the ONLY provider where I live?!?", "Packet loss", "the worst customer service I've ever experienced", "Internet has a mind of it's own... works when it wants it too", "unreliable poor tech support", "Frequent intermittent outages, some short, some very long.",
Bottom Lines: "Only reason to use Charter is because of Monopolistic control of areas.", "I'll be back with Embarq in 3 months", "It sucks. Avoid if possible.", "Mostly, it works. I'd rather be running DSL.", "Decent service it will get better if they properly maintain nodes and DNS severs", "TV is descent and your 3 to 5 meg internet is great for browsing... not for streaming or gaming!", "compared to the last 3 weeks dialup is a better option", "It's a crap-shoot: If your neighborhood plant is sound, you'll be OK.",
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| Six Month Rating |
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Clearwire Wireless
Pluses: "Very portable service, easy to set up.", "Completely Easy Installation; Consistent Speeds", "It's wireless", "All the same as Advertised and everyone else has mentioned", "A sales rep came directly to my home, demonstrated service, and signed me up", "Very easy to setup", "Able to travel within coverage area.", "Quick and Easy Setup", "Instant install on my Belkin Wireless Router & WinXP and No drops", "It was good",
Minuses: "Inconsistent speeds ranging from dialup speeds all the way to 1.5 on the downloads.", "Re-Positioning Modem Sometimes Needed", "Poor Tech, Poor Customer Service", "None as of Yet, and nothing even showing as possible.", "Contract is 19 pages and full of "We're not responsible, and we don't care!"", "Horrible connection and speeds, esp with p2p applications and games.", "Slow speed, signal quality fluctuates", "Seems like they have more lawyers than Engineers", "Binaries download slower than a dial-up, if at all.", "High and I mean high latency",
Bottom Lines: "Stay away!!! Clearwire FTL", "Good Value for the Money, Great Alternative to DSL, Cable, Satellite", "Good for Back-up for DSL, Cable......", "It's (CBM), here in Seattle, Wa.", "Shallow service, absurd billing practices, and very low value for your dollar.", "Terrible service provider, waited days to get help from tech support, 200 dollar cancellation fee, very slow speeds", "Not too bad if you want other options besides cable or DSL", "If they become customer centric, they might be a good service", "Not useful for anything but browsing & you don't need broadband for that!", "I wouldn't switch isp's.",
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Six Month Rating |
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Cogeco Cable
Pluses: "Used to be", "reliable, fast (10000down/600up) with excellent support", "Consistant speed", "Speed, Fast Installation", "good price for service", "Reliable, 3 IPs @ no extra charge, fast", "cable is cable, no real issue", "I'll pass them along if I discover any", "None",
Minuses: "Everything", "expensive", "P2P Speed issues", "Bandwidth limit, terrible news server", "Free fSecure internet security package inferior to Norton 360 3.0", "128 upload, came from cogeco's 384, and when temp drops below -15 connection dies", "Poor newsserver, email is sporatic, tech support is a joke", "Bandwidth caps",
Bottom Lines: "This Company has gone to hell.", "they are the only game in town, and thats fine by me", "Good deal- n/c modem rental", "I am probably going to go back to HSE asap", "Best of the Cable ISPs", "work's pretty consistently (except for the real cold days)", "I'm considering switching to Sympatico DSL", "Not worth it",
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Six Month Rating |
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Comcast
Pluses: "Can't think of any.", "fast, reliable and good feature set (free McAfee security suite)", "great speed and only getting better. in pembroke pines fl the best so far", "No very many.", "always up and working", "In addition to rebate for Modem, there is also a $125 rebate for signing up.", "Rock solid", "Great internet speeds, excellent phone voice quality.", "Performance,customer service",
Minuses: "AT&T/SBC/Ameritech same company different names.", "little more than I'd like to pay", "none", "Un-reliable. 8 outages in 45 days. Techs are clueless", "t/s is clueless about basic networking, linux", "Telephone support appears to be far superior to live chat support.", "None", "none", "none",
Bottom Lines: "SBC will not support it's customers unless they are business based or have $1000/month bill such as was my case.", "until FIOS is available in area this is WAY better than DSL", "the best available in my area. great service and great speed.", "For business, Comcast is not ready for prime time.", "lots of bandwidth", "Only one day one which was mostly spent on installation.", "Comcast is providing me the bandwidth the others could not!", "Good price for the internet and phone combination.", "Good ISP and customer service",
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Six Month Rating |
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Cox HSI
Pluses: "Fast customer service and support, good uptime, low latency for cable.", "Generally quite reliable", "Speed is good, but could be much faster.", "Speed , Connectivity", "Fast speeds, relatively low pings", "When it works it works", "Fast and reliable - clearly working to build a better mousetrap.", "None!!!!!!!",
Minuses: "More upload would be great for the SOHO business accounts.", "Speed below target, but generally OK. But big outage (4 or past 6 days)!", "Speed could be much faster for the amount it is costing me.", "Cost", "bad customer service, when its down its down", "when its out its out", "Network conversion somewhat painful", "Slow, Customer Service Sucks",
Bottom Lines: "Good option for most business needs.", "Good in past, but real concern re. recent outage", "Cox is good, but needs to work on increasing their speed...what's taking so long to improve things?", "Fair purchase", "dont predict 100% uptime more lik 98% not too bad, but can get annoying", "I love hi-speed internet if there were DSL in this area i would have to make the jump", "Best choice in this area if you're not close to a DSLAM", "If there are other choices go with them!",
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Six Month Rating |
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DSL EXTREME (los angeles(CA) long beach(CA) glendale(CA) san bernardino(CA) riverside(CA) anaheim(CA) )
Pluses: "Overall pretty reliable", "Consistent connection; courteous customer service", "Monthly cost, speed and ease of switching", "Extremely reliable, great support, and low-cost", "Quick hookup, decent techs, good price.", "Reliable Connection", "Excellent customer service - they speak English!", "George", "Customer Service is excellent", "Reasonanle price, decent speed, support",
Minuses: "Tech support isn't super sharp as they used to be", "Long wait to talk to customer service; Overcharged for available service", "Have to sign up for one year to get best price", "None so far", "It's still DSL.", "Initial trouble @", "can't get high-speed in my area, but not their fault", "Everything Else", "some customer service is not good", "logging in",
Bottom Lines: "Would recommend to friends, but I haven't researched other options yet", "They charged me for more service than they could offer! And I can't get out!", "Speeds seem to as advertised for now and the price is right", "If you are looking for solid reliability at a low-cost, can't go wrong", "DSLE in my area is top notch, & I recommend them to all my friends.", "The service is fine. No problems once up and running", "Great basic DSL", "When it's working, it's OK; but when it's not, which is often, it's really bad.", "so far so good", "Happy to have dumped Verizon",
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Six Month Rating |
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EarthLink (atlanta(GA) dallas(TX) houston(TX) chicago(IL) los angeles(CA) san diego(CA) sacramento(CA) san francisco(CA) miami(FL) .. [more] )
Pluses: "Price was right, speed good in my midtown Atlanta area", "Consistent connection", "reliable service, reasonable rates", "There must be something, but I can't come up with anything.", "good", "tried & true", "cheap, fast when it works", "Support answers within a few minutes.", "Speed is stable. Very high up time.",
Minuses: "customer service is now useless; initial tech support barely tolerable", "Not as fast as cable, paltry email storage", "customer service is unreliable, uneducated on their own products. Do your homework first - they aren't a bright bunch.", "Ignorant, rude, pushy, abusive tech support & massive hold times.", "bad", "not as fast as Cable Internet", "deathly slow sometimes, now weekly", "Support only gets things done after having been escalated to 3rd level support.", "Tech Support is scripted",
Bottom Lines: "No complaints, but thank God for DSLreports.com and helpful tech-savvy friends.", "Been happy overall", "good enough for the price", "They may have been good, once, but not during the time I had them.", "eh", "I'm loyal to Earthlink", "My 6mb dsl delivers anything from the promised 6mb to as low as 2mb. These fluctuations suck in my opinion.", "I have had Earthlink since 2001 with no major outages",
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| Six Month Rating |
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Embarq Now CenturyLink
Pluses: "Speed tests close to rated", "Very reliable and good value.", "Rock solid & fast connection.", "I HAVE INTERNET", "Great tech support", "Stable , Fast.. Just about everything is good so far.", "None", "It's reliable (now), it's better than dialup, great support", "Quick, easy installation.", "Easy self-install, affordable price, reasonable speeds",
Minuses: "Limited speeds using DSL", "It was not available sooner.", "IT IS F@@@@@@ useless. cant kill anyone online.", "Small company with limited resources", "Having a hard time getting port forwarding to work.", "Internet out, phone out, terrible", "Speed is very 1990's, no plans on upgrading ever, price", "Slow internet speeds for the first few days of service.", "None so far",
Bottom Lines: "Good basic broadband service", "Great service for a great price!", "ONLY FOR A LAST RESORT", "Better than Comcast!", "I had been on dialup for 10 years so any high speed is wonderful.", "Terrible", "It's better than nothing, and their support agents are wonderful.", "Excellent, unusually excellent for me.", "A great, reasonably priced, step-up solution from dial-up",
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Six Month Rating |
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Future Nine Corporation
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Six Month Rating |
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HughesNet Satellite Broadband
Pluses: "Pencils, pins, index fingers", "Better than dial-up", "Fast throughput,,Solid performance USUALLY", "When it works it's better than dial up", "NONE", "Let me think.............Hmmmmm?!?", "VERY FAST DOWNLOADS", "Inexpensive, fairly fast during the day and early in the morning.", "Always on, fast, reliable, available",
Minuses: "Slowest and unformed Tech Support", "Paying 2+ times more than other services", "FAP if you are a heavy downloader.Tech support", "Constant ups and downs in connection speeds", "ALL", "I was really caught off guard by the latency", "SIGNAL STRENGTH GOES DOWN IN HEAVY RAIN", "Only a bit faster than a dialup modem during evening hours (70kbps downloads)", "Some terrible Sales & Customer service reps, overbilling",
Bottom Lines: "When it works it works. When it doesn't, you're screwed.", "When you have no choice HNS IS your choice!", "Better than dial up but not much", "Satellite That Sucks Wind", "THIS COMPANY SHOULD BE CLOSED DOWN!", "fine, If you don't need to rely on it for anything.", "THE BEST CHOICE WHEN CABLE AND DSL NOT AVAILABLE", "Consider this only if you have no other choice and you don't need fast service during the evening (6-11 PM)", "My only option, but well worth it",
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| Six Month Rating |
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magicjack.com
Pluses: "Cheap", "Very easy to install.",
Minuses: "Poor voice quality", "None",
Bottom Lines: "Not a substitute for a real VOIP service.", "Low price...High quality....",
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| Six Month Rating |
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Mediacom
Pluses: "Fast. Really, really fast.", "Fast & Reliable", "Speed, Reliability",
Minuses: "Contracted installers who don't know a F-connector from their fingers.", "Value only comes with bundled services, which are not as desirable. No thx on the TV or Telephone", "price",
Bottom Lines: "Bad CSRs and contract techs, good network and company techs.", "Fast internet which can be economical, if considering there is no need for traditional phone service.", "it rocks",
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Six Month Rating |
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Optimum Online
Pluses: "Great Speed", "fast installation, reliable and fast service",
Minuses: "Speed Slows Down During Peak Hours", "not in full control",
Bottom Lines: "Great ISP with Excellent Speeds", "very good professional service",
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Six Month Rating |
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PHONE POWER
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| Six Month Rating |
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Qwest.net (boston(MA) denver(CO) los angeles(CA) minneapolis(MN) new york(NY) phoenix(AZ) portland(OR) los angeles(CA) los angeles(CA) .. [more] )
Pluses: "Ok for surfing", "Fast Enough, Inexpensive", "very reliable, great speeds", "Easy fulfillment and modem setup.", "None", "I can count loss of Internet or Phone service in the last 28 years on one hand", "Solid up-time.", "Nearly always up",
Minuses: "No longer available.", "Bandwidth maybe 30% of adv, Connections drops at least 20 times a day.", "Advertises 1.5Mbps, Guarantees 1.2Mbps, Delivers 1.18Mbps, The Price continues to creeps UP", "Complete Incompetence", "no complaints", "Sometimes need to reboot modem.", "Slow, then slower", "Portland is on the low list for upgrade to fiber, by the goverment", "VOIP options are too limited and too expensive", "Slow, sometimes only 850 kBS down",
Bottom Lines: "If you have you own Domain & web server keep looking", "Stay away, support is inept, connection is very unstable.", "No other Choice, it’s a monopoly!", "I miss Speakeasy", "Great DSL service. Highly recommend Qwest DSL", "Good service, mostly reliable.", "I miss Comcast", "I was thinking of going to Comcast, until I talked to other Comcast users", "Plan to use Qwest dsl with VoipXpress", "It's a heck of a lot better than dial-up!",
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| Six Month Rating |
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RCN CABLE
Pluses: "Speed, uptime generally great", "Always on", "Reliable (Slow) Connection", "Speeds are consistent, service is reliable.", "Cheaper of the providers in New York City", "Service is reliable, speed is good, tech. support helpful.", "Low cost bundled services, Short hold times, 1st rate installation.", "Consistently fast speeds, reliability", "Fast, reliable, and the tech support is both knowledgable and friendly", "Price, Stability, Speed, Fast Tech Support",
Minuses: "telemarketing, 75% of tech support are idiots, horrible procedures", "Could be faster", "Through Put is 1/10 advertised rate", "It is difficult to get past level 1 tech support on complex issues", "Very poor connections. Slow. High latency (over 1 second at times)", "One way service for 10.75 months was annoying, but better than dial up.", "Packet loss can get high during peak hours, capped speeds.", "customer service", "when cable is down, thereb is no dial up replacement (they used to offer this)", "Pre-Install was difficult",
Bottom Lines: "It's great until you have a problem, then can be a PITA. Hit or miss though....", "Great for the price", "If you have an alternative try it.", "Great value, I am extremely happy with my service", "Avoid RCN in New York City and use Road Runner", "The price/value for one way with telco return is not good, but two way is well worth it.", "Reliable service backed up with decent support but network is close to capacity.", "Overall positive experience", "Beats DSL hands down, and since it runs through your NIC, installation is dummy proof", "Customer Service Has Come A Long Way",
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| Six Month Rating |
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RoadRunner Cable
Pluses: "Outstanding speed", "Not bad when in works", "solid service", "good speed.10mbs on the down 1 mbs on the up", "Fast Bandwidth, always connected", "Generally fast", "Fast and Reliable Service", "Knowledgable installer, tech support responsive", "Reliable, high download speed", "It works most of the time now",
Minuses: "Level 1 reads from a card", "Ping tests vary from 25 ms to 135ms drives VoIP Nuts", "none", "very poor support. you will speend lots of hours on hold. Thats no joke", "A little bit pricey", "Jitter, QoS very unreliable so VOIP doesn't work well", "Price", "Used equipment bad choice of cable modem", "Low upload speed, Customer service sucks", "TWC bit off more than they could chew...",
Bottom Lines: "If you can deal with lvl 1 it pays", "Only real High Speed available.", "solid service", "good enough till Fios comes to town", "Good ISP", "Great if the only thing you want is Internet (and not VoIP)", "I would recommend the service to others", "They should not use Terayon modems", "Value for money", "Average service for cost.",
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| Six Month Rating |
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Rogers Hi-Speed
Pluses: "Stable Connection - 7MB Service", "I had television as well.", "Great Speeds!!!", "I'm lucky, I guess...", "Faster than a 56k modem", "It has the Capability of being an amazing internet service", "Fast connection in the mornings ; new features", "Consistent 2800/360, almost no downtime, service improved over past few months", "speed, always on",
Minuses: "It came from Rogers.", "Modem got fried after the first day :(", "Could be faster.", "Poor tech. support; unstable service; unequal service", "It doesn't care about my good point :/", "Speed Cap at peak times is ridiculous", "some packetloss during peak hrs, tech support", "newsgroups, sporadic mail servers right now",
Bottom Lines: "Internet? No way.", "Get it if it's in your area", "You pays your money, you takes your chances.", "Get reviews from ppl living in your area first; else consider DSL", "Shaw|Wave = t3h w1n", "Will Rogers be able to provide fast connection without @home?", "Getting better in mtmc area", "highly recommend",
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Six Month Rating |
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SONIC.NET (san francisco(CA) oakland(CA) santa rosa(CA) )
Pluses: "reliable connection", "No underlying POTS line required with Fusion service; high speed of service; no extra charges for service above quoted price", "Fusion DSL2--separate copper pair (using available 'spares' in the drop)", "It works until it doesn't.", "Better than AT&T", "Knowledgeable staff, execs take a personal interest in customers", "Good customer service.", "Used to be a really great service. Espcially since there's no DSL or Cable internet wired here yet.", "Don't have to wait long on hold for customer service, not AT&T",
Minuses: "billing bait & LIE", "AT&T has their boot on sonic.net's throat!", "Extremely annoying billing practices", "Make sure to ask Sales for "Fusion" not "DSL"", "Have the impression they don't really care.", "Customer/tech support not very helpfull", "None that I can think of", "Pricing system.", "Since Sonic.net bought Pogowave, it's gone downhill in every area except billing.", "Bait and switch pricing, customer service run around on pricing, weird delays",
Bottom Lines: "if you can tolerate such service", "You and sonic.net might need to fight AT&T to make it work, but it's great once that happens", "OK if you can stand the hassle", "fast service, completely calm solid tech support, longterm wonderful", "Absolutely do not recommend for business use.", "About the same to other DSL providers", "My favorite ISP of all time", "I'm shopping around.", "Not worth it until Sonic.net figures out how to fix things on Pogowave.", "In the end they're giving you the run around on prices, even if they're the little guy",
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Suddenlink
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TekSavvy Solutions Inc.
Pluses: "Reliable and cheap", "Great customer service/tech support", "It just works.", "Awesome", "Excellent tech supp and customer service", "Reasonably priced, outstanding tech support", "Very fast installation, polite technical support, so far seems reliable, better download/upload limits", "Fast and quick service, 24/7 Tech Support, Reliable connection", "Amazing Staff and value",
Minuses: "200 Gig Cap", "Can't necessarily offer fastest speeds available", "None yet.", "none", "NONE", "This company employs idiots", "Needs Bell. Refund policies suck.", "Speed is not as fast as I was expecting; hooked to Bell's infrastucture and at their mercy", "Needs to offer faster speeds. But that's mainly due to Bell and not Teksavvy.", "umm i had to wait for the modem to arrive, but thats not realy a con..",
Bottom Lines: "Reliable and Cheap", "Highly recommended", "New customer, very happy. I Recommend.", "Absolutely the best value for your money.", "Everybody with Bell or Videotron should switch", "Top Notch (so far)", "Better customer service at a slightly reduced cost, but also reduced speed", "Reliable service at a very reasonable price", "i want a second line lol, but its not in the bank right now",
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Time Warner Cable
Pluses: "Service visits on time, professional", "Minimal problems", "Fast Speed for downloads", "The Few times I works it was pretty Fast",
Minuses: "Not able to resolve latency problems and service interruptions this month", "Waiting for service is more often longer than shorter", "Can't talk directly with Tier 3 support", "I have only seen by top speed a few times",
Bottom Lines: "I had a commercial server account, but they are as good as canceled!", "Solid service with lots of uptime and a close local office makes TW a no-brainer for me.", "Tech support passes the buck", "Time Warner Cable is the worst HSI provider I have ever Had",
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Verizon FIOS
Pluses: "General had fair connections", "Fast and Stable", "The Fios tech was very informative, reliable and very prompt.",
Minuses: "poor coordination with sales/support staff/promise connections they can not accomplish", "I don't have a bad thing to say.", "Verizon FIOS order desk badly organized",
Bottom Lines: "Good for cost of service", "FiOS internet and TV are some of the greatest communications products that anyone has come up with.", "Call ahead of the delivery date to verify service order is being put in.",
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Verizon Online DSL
Pluses: "cheap, reliable", "Availability", "cheap... like drinking ripple out of a paperbag, but still gettin a buzz.... sorta,...", "Available in the boonies. Full 3.1 MBPS downloads most days", "Self-install was quick, service uptime was 98%", "Price. Thats all.", "very reliable, consistent advertised speed", "Easy to install, easy to connect to home LAN to share connection", "its dsl",
Minuses: "speed can get slugish sometimes", "Support is a joke, Line Quality, Deviants, Bottle Necks, extensive list", "slow speeds, never up to what it's meant to be; tech support? thats a joke. they cant even update their webpages.", "connectivity drops a couple times a day", "Slow speed (not worth it per Mb), One Year contract had 2 year exp date", "horrible support, no desire to FIX the problem.", "no upgrades available, choked uplink speeds", "Price not that great for the speed", "took forever to install, its really slow dsl",
Bottom Lines: "good if you want something cheap or that won't give you dl caps", "Avoid it if you can", "tech support- if you need it, your SCreWeD...on the other hand,... if you DONT need it, read below,...", "It's my only choice. But, I'm still fairly pleased with it.", "If Verizon is your last resort, then take it. Otherwise, stick to cable.", "if you are on a budget sure... Otherwise, waste of time and money.", "reliable line at a good price.", "Decent choice", "its the only dsl available, and I wasn't going to pay $100/mo + for cable",
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ViaTalk
Pluses: "LATENCY 0, INSTALLATION,",
Minuses: "TECH SUPPORT,REORDERS ON CALLS, CONNECTIONS,REDIALS",
Bottom Lines: "I'M TICKED, NO RESPONSE TO PROBLEM TICKET IN 4 DAYS",
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voip.ms
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Six Month Rating |
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VOIPo
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Vonage
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Six Month Rating |
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WildBlue
Pluses: "Far better than Hughes", "Always On",
Minuses: "still satellite broadband so you deal with the latency", "Always On",
Bottom Lines: "huge improvement over 5 years with Direcway/Hughes", "WB was the best choice for me.",
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Windstream
Pluses: "? ?", "Inexpensive, option for no landline", "quick service when had phone, dsl problems. Very few outages.", "Steady Connection, Low latency, Good tech support", "Reliable, never goes out", "relative low cost and low outage", "Fairly quick service response.", "Very reliable", "Good Price-Very consistent speeds- No down time",
Minuses: "Slow connection and Sedny the rudest customer service manager", "None really, just lately spotty connection", "access charges, fees, etc. But all phone/ISP companies have to charge that.", "No 6Mb offered in area, only 3", "Modem fails to operate properly at times, expensive", "the overall speed", "Was charged for 1.5mb and was only getting 560kb til we upgraded to 3mb", "Occasionally slow but may be due to traffic on the net at times of the day", "Have to reboot modem every month or so",
Bottom Lines: "I'd rather deal with dialup then these rude jerks !", "Great ISP, can't recommend them enough", "Good service, decent price.", "Wish I was closer to the DSLAM.", "If you live in a rural area, this works fairly well.", "Not bad for what you pay for", "I am not totally unsatisfied", "Buy it", "The best choice is this area.",
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