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Account/Changes: Provisioning only over the last few years. ---- Service/Install techs: ST: No service lately. IT: They have always been top notch. I loved my installer in 2018 for my Gig upgrade. He went above and beyond, and he took pride in his work. ---- Tech/Chat support: CS: 2/2018 - They were able to process my upgrade to 300/20 when telephone support said 300, wasn't available in my area. CS: 3/2022 - Processed my rate request change from the old 134.99 Gig to 114.99 Gig pricing ---- Cost/Fee's: 3/2022 - Gig 940/40 @$115.00 1/2019 - Gig 940/40 @$129.00 10/2018 - Gig 940/40 @$105.00 w/ $199 install fee 4/2018 - Ultra 400/20 @ $90.00 * Promo of $69.99 for 12 months. 2/2018 - Ultra 300/20 @ $90.00 6/2017 - Ultra 300/5 @ $105.00 Former - L-Charter Ultra 100/5 @ $105.00 ???? unknown specific year I moved to Ultra. $199 install fee, maybe it was $99 back then, I don't recall. ---- History: 2020 - Present - HSI - Apple TV, & Netflx. 2016 - 2020 - HSI, Netlfix, OTA & iTunes etc. 2007 - 2016 - HSI, Netlfix, OTA & iTunes etc. 2001 - 2007 - HSI, TV - DirecTV 1995 - 2001 - Internet & TV. ---- Installation: 10/2018 Gig modem, new line from pole, and internally. * New lines, due to bad signal levels on the old line. 2006 Permanent residence, I had ran all internal wiring. Tech just needed to reconnect at the pole. 2004 Called for service, Rep said, you never returned your old modem. Me: Uh you don't issue Linksys modems! Read MAC ID off the modem. Issue fixed and service active that day. 2001 Provisioned modem over phone. (Apartment) Tech arrived several days later to check things. *A bit taken back, I was not expecting a visit. 1995-96 HSI & CTV pre 1995 excluded. ---- Modems: 2021 CM2000 - Owned 2018 Hitron E31N2V1 - Issued 2017 CM600 - Owned 2106 SB6190 - Owned 2015 SB6183 - Owned 2014 SB6141 - Owned SB6121 - Owned SB5101 - Owned Linksys - CM100 - Owned Linksys - BEFCMU100 - Owned 3COM - Shark Fin - Leased ---- Speeds: 2021 - 1+GB/40's using 2.5 GB modem direct to a UDM Pro SE 2020 - 860-870/36-40 occasional spikes in low 900's 5/2019 - 850/36 10/2018 - 800/30's 4/2018 - 420/22 2/2018 - 280/15 6/2017 - 280/5 * Below are estimations of the speeds and may not reflect a specific package or rate. 2011 - 100/5 2010 - 100/3 2008 - 60/3 2000's 5/1, 15/2, 30/3 1990's 1/.5 3/1 ---- Service: pre 2021 Unknown date - 32 channels ↓ & 4 ↑ 10/2018 Speed change, modem change, Gig 940/40 tier. 3/2018 Speed change 400/20 2/2018 Speed change (upload): 300/20 ?/2018 24 channels ↓ & 4 ↑ 7/2017 Speed change: 300/5 - Re provision modem only. 2015 No issues other than normal network issues, that affect customers over a geo / local / regional area. 2014 Signal issues high & low. Actual issue was @ pole. @ 4 weeks to get it resolved. 2013 Provisioning new modem - Simple phone call. Self service portal refused to provision. Issue @ Charters end. 2011 Speed issue, slow. Took a couple weeks or repeated tech visits to fix this issue. 2010 TV service scheduled / canceled due to not being able to get cable cards working in TiVo. 2 weeks of trying. Sticking w/ Netflix, Redbox & iTunes. 2008 Speed issue, slow. Pre 2008 - excluded member for 13.6 years, 1643 visits, last login: 2 days ago updated 11 days ago
I switched to Allo fiber and won't be going back to coax ever again. Buh-bye! UPDATE 2-22-21: Charter raised the price we're paying by $5 more a month in November of 2020 to $75 on our promo. The same internet speeds since 2018. I had recently noticed a lot of downstream errors on the cable modem in the past 4-6 months and I believe I finally figured out the problem. It was my computer's power supply that I recently noticed had tripped two different GFCI outlets on two different circuits. For like a year or more I would get zapped when touching the metal on my keyboard sometimes. So I finally figured out that the psu had to be leaking current into the ground and somehow that was causing ingress and thus the internet drops. I was about to swap the TC4400 modem until I fixed it and now the cable internet has been very stable with only maintenance(12 to 6am) dropping it offline in the past two months and the signal is fairly stable with a good SNR. Fiber is still coming soon and I still plan on switching as soon possible though. I can't wait to finally get symmetrical internet speeds. I recommend fiber to the home internet if you have it in your area over Charter's HFC partly due to the poor upload speeds and company polices such as no longer prorating your internet bill so like charging you for a whole month of service even if you cancel even a single day into your billing cycle. UPDATE 5-19-20: Well its been nearly two years so I've decided to update my review. I'm still rocking the Ultra 400Mbps/20Mbps plan which is really 480Mbps/23Mbps over provisioned. Still no caps which is great even before Covid-19 happened and many isps suspended caps. Getting it for $70 a month vs $90 a month before which is now $95 for this plan without any discounts is priced way too high. As Allo 50 miles south has Gigabit fiber for $90 so this normally priced is a big rip off. I have noticed phone support is a lot more of a mixed bag then it used to be when it was TWC. The office people are still friendly though. I still recommend them only if you don't have fiber competition. I have the TC4400 modem which is still a futureproof D3.1 modem and is very stable. We did have a lot of strange random issues when it was very windy which happens a lot in Nebraska and especially in the past year with dropping or errors on the channels. For some reason it got worse in January/February 2020 and we had to call a tech. She was quite good and this is what was found. She checked all the lines and went to the RG6 fitting right before it goes into the house and puts a new RG6 fitting on the coax fitting and water comes gushing out of the dialetric inside the drop side and she was like "your getting a new drop". Well we haven't had any drops in over 70 days now though so that was indeed the issue. So our connection is now completely stable and I am very happy about that. The tech was professional and found the issue pretty quick and I was very impressed by her skills. Added 5/22/18(Same speeds as of 5-19-20): The speeds I see regularly:   OLD: We have had formally Time Warner Cable and now Charter Spectrum service for I'd would have to guess for around 17 to 18 years and overall it has been pretty good except for tv service which we no longer have through them due to the high cost for poor service. I have done all the inside cabling which isn't much anymore so Spectrum techs haven't done anything to my cabling for years. The people at the local office are very nice and as helpful as they can be. So a few years ago when Charter bought out TWC I was a bit afraid that they would halt upgrades which they did for a year or so but recently they have started to upgrade the internet aggressively. Since September 2017 we have had our Speeds go from 60(70)Mbps to 100(120)Mbps, then to 120(140)Mbps, 300(350)Mbps and finally to 400(470)Mbps Spectrum Ultra internet and the cost went down. We also recently got rid of tv service because of the cost and as I said before the service was not very good as it had a lot pixelation and just looked very compressed. The internet speeds are are consistent 480Mbps download by 23Mbps upload on a 400/20Mbps Ultra plan which equals around 65MB/s down which is really good. The cost of $90 for Spectrum Ultra 400/20Mbps internet isn't a bad price since they have no caps unlike most cable companies which is why I would recommend them over companies like Comcast or Cox. If they were ever to get usage caps would definitely not recommend them anymore. My only real issue with Spectrum internet is that locations with FTTH competition can get 1Gbps/1Gbps for the same $90 a month or less money per month but we don't have any fiber alternatives here currently. Recently Spectrum now has a near Gigabit speed plan but it costs $125 a month with a $200 install fee which way too much per month especially with such a poor upload speed(40Mbps) when compared with fiber with gig upload. My modem is the TC4400 D3.1 cable modem from Charter Spectrum. So we should not have any speed issues in the near future and it seems the speeds are pretty consistent even with the old 16x4 modem so my node must not be too loaded down. member for 11.4 years, 4434 visits, last login: a few hours ago updated 40 days ago
Speed is throttled but I get the Emergency Broadband discount on top of the Spectrum Internet Assist Plan with wi-fi for that price. Tech Support and Billing Dept staff are always very friendly and helpful. member for 4.5 years, 50 visits, last login: 26 days ago lodged 61 days ago
Update 12/30/2021: I ended up upgrading from the base 200/10 to Ultra 400/20. I still see the speeds consistently and most of the time it ends up testing around 470-485mbps down and 20-23mbps up so I can't complain too much other than it is a bit expensive for the speeds I get. member for 5 years, 2002 visits, last login: a few hours ago updated 82 days ago
I am in the throes of helping my parents move into a new home. From an IT perspective it has been nothing short of a nightmare. They couldn’t have messed it up worse if they tried. It started on November 24th, 2021 when my mother called to inform Spectrum that they would be moving and wanted their service terminated on Dec. 3rd, which was the end of their billing cycle. Next thing we knew, my parents had their services turned off on Nov. 24th. Unfortunately for them, they weren’t scheduled to move until the 2nd of Dec. My mother called and requested the service be turned back on until they moved, which resulted in the Cable TV being restored, but no Internet or telephone (most helpful for the move -sarc). On the move day, they get to their apartment with a Spectrum bag of equipment waiting for them. They call to arrange an install, and true to form, no one shows up to do the installation. My parents finally get a property maintenance person to do the installation for them, and we find: A - Their phone number wasn’t transferred as initially requested. I had to call Spectrum to find out what number was assigned to their new account, and requested the transfer of their old phone number over. B - Spectrum sent a router out to them (which they didn’t need) with a $5 / month rental. The process of returning the equipment from their old address and the unnecessary router took over an hour at the local office. C - Their email was turned off with the old account, and necessitated more calls to the support number to get resolved. Most annoying was that the customer rep told my mom that it was a Microsoft issue and that was that, and all the while their emails were being bounced back to senders (hardly a Microsoft issue.) D - Now my parents are having to deal with double billing issues for the December service at the old address that was cut off in November. I actually had a customer rep state to me that “Since our service is on a month to month basis, it doesn’t matter when you requested the service be cancelled…†this is after explaining to him that THEY turned off the service over a week before requested, and clearly within the previous billing cycle. It was like talking to a rock. I finally have their email issue resolved so that they can now email their friends to let them know that their email will be changing from ****@n**.rr.com to ****@allophone.com. I personally am not a customer of Charter/Spectrum, but I’m my dealing with them through this move, I have vowed to never subscribe to their service, and unless you think it is worth a $5 a month savings to enjoy the privilege to interacting with a totally inept company that has customer service that makes Windstream look like they’re on the ball, go for it, but for me and my no parents, we will pay a little extra every month to ensure we never have to interact with this company ever again. member for 10.8 years, 1073 visits, last login: 72 days ago lodged 88 days ago
Started with their 49.99 promo for 200Mbs service but insisted that I use their "free" modem even though I own a Surfboard. When I moved to Rochester the connection was on and off multiple time a day. When I finally got tired of rebooting the modem via the app and manually, I called them. They had no idea that my service was intermittent and decided that I could use my own modem. Service was much better for a couple of months but soon began to go on and off again. Eventually I called and scheduled a service call. Then I noticed that my bill had gone up to 74.99. So I called and tried to get them to lower it, but the very nice customer service rep could only say that is the price for their lowest tier. So now I need to find another ISP, as 74.99 is too much for that level of service. member for 16.6 years, 43 visits, last login: 92 days ago lodged 92 days ago
Time Warner has recently sold their Internet service to Charter and our service is now called Spectrum. So far, the service is still roughly the same as at was with Time Warner, except, for the fact that all talk about increasing the available service to Maxx with 300 Mbps service has stopped and we have seen an increase to 60 Mbps, with future talk of an increase to 100 Mbps. We had Time Warner cable originally and with price increases got rid of the TV and telephone, until we had only the standalone Internet. With Charter purchasing it, we have now become a Spectrum customer. So far, there hasn't been a lot of difference between the two, except that before the purchase Time Warner was announcing that they were rolling out the Road Runner Maxx service with speed increases of up to 300 Mbps from the previous 50 Mbps. We have seen an increase to 60 Mbps with an advertised 100 Mbps for an additional cost in the works, but so far the 100 Mbps isn't available to our area. Other than that, there hasn't been much of a change in our service, that we have noticed. (2018-04-15)Our area now has 100/10 Mbps available. We upgraded from 50/5 Mbps. With our upgrade, our price went from $90 per month, to $70 per month. We got an increase for a lower price. (2020-06-30)We have moved to a nearby town and were able to get a new deal on the Internet. We are now getting 400/20 for $70 per month. We have added the TV services for $19.99. This is there streaming service, so we don't have to deal with a cable box rental, or remote rental, and all those little fees. The introductory cost of our Internet has ended, but we are still saving $10/month, so between Internet and TV, our bill has increased to about $105/month. member for 13.8 years, 4262 visits, last login: 38 days ago updated 96 days ago
Having many issues with dropped connections member for 21.1 years, 953 visits, last login: 2 days ago lodged 98 days ago
No longer with Charter do to high price for 100 Mbps. I left for a better deal with with Gateway Fiber! member for 20.7 years, 3815 visits, last login: 3 days ago updated 108 days ago
Paying $0.00 right now thanks to the Emergency Broadband Benefit program. Internet is delivering excellent speed. member for 9.2 years, 135 visits, last login: 105 days ago lodged 133 days ago
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