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Review by maliqua See Profile

  • Location: Edmonton, AB, Canada
  • Cost: $100 per month
  • No Cap
It's $5 cheaper than the competitor
Service, install, speed
TELUS is garbage
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I was relatively ambivalent to my ISP until they decided to install fiber, which i was very excited about, and agreed to have some specific work done,

That work was grossly misrepresented and has become very intrusive and even denied me ingress and egress from my property.

I hope never to deal with TELUS again whatever services they offer, or prices they beat are not worth dealing with telus

member for 4.7 years, 7 visits, last login: 4.7 years ago
lodged 4.7 years ago


Helios
Premium Member
join:2013-11-04
Kitimat, BC

2 recommendations

Helios

Premium Member

Get some common sense.

You better check with the city for what is technically your property, and not your property. The street nor sidewalk is your property.
Yes, it is an inconvenience, but this is how fiber runs are placed underground in many residential areas. You'd be blasting Shaw if they did the same thing, so get a grip.
maliqua
join:2019-06-17
Edmonton, AB

1 edit

3 recommendations

maliqua

Member

Re: Get some common sense.

i dont doubt they're allowed to do it, but simply showing up and blcoking me in without warning is the problem. All i needed was some warning could have parked on the street and not been late for work.

Could have had my lumber delivered and put in the side of the garage that I can't park in now. but no i found out by waking up and going to work and having half my driveway coned off and the other half blocked by trucks

»i.imgur.com/T5yxbC6.jpg
»i.imgur.com/f3viS5o.jpg

if shaw had done it and proivided me no warning i would be equally upset, but they didnt and who's to say they would have.

Review by jungleman See Profile

  • Location: Calgary, AB, Canada
  • Cost: $73 per month
  • Telco party Telus
Rare network outages, consistent speed
Overseas CSR, limited upgrade path to some, some DSL accounts overpriced
Stable
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Good - very rare network outages, speeds are stable (with the odd power cycle of the modem)

Bad - I feel like the new price for the 15/1 DSL plan is not a good value anymore. Now with price increases (01 Oct 2018), right after removing all bundle discounts, makes it worse! Very limited upgrade paths for some locations. Having to call into Telus and wait on hold for almost 30 minutes to add a new email account is ridiculous! Used to be able to do this myself.

I've been on Telus DSL for 19+ years now, on various plans, and used to be good value for the money, but not so much anymore. I'm currently now paying $73 per month for 15/1 DSL (with a 200GB cap), which I'm stuck on, with no upgrade path. Have been submitting requests for fiber for about a year. Got one reply asking if it was okay to install the box on the side of the house...about 6 months ago! I can't get a faster copper connection at my house either, even though two streets over can. I've now been forced to sign up with a competitor due to the mentioned speed limitation. 15/1 DSL only goes so far with a house full of teenagers gaming, browsing, and using social media!

member for 22.7 years, 144 visits, last login: 2.6 years ago
updated 5 years ago


zedsdead
Premium Member
join:2000-08-24
Burlington, ON

zedsdead

Premium Member

kilobits or bytes?

I hope when your saying "25kbps - 170kbps" your talking kiloBYTES/second because if you're not, then that's not really much better than dialup.

jungleman
join:2001-06-09

jungleman

Member

Re: kilobits or bytes?

yeah, I'm referring to kiloBytes, sorry.
System

to zedsdead

Anon

to zedsdead
Duh, ya!
Si_Civic
join:2001-05-23
Kamloops, BC

Si_Civic

Member

Telus' new NETFIRE!!

I guess the "BC slowdown" is over.

My download speeds are now averaging between 100 and 242 kilobytes per second. I got the 242kb/s on CNET.com.

Please note for those speeds I was using FLASHGET.
"FlashGet automatically splits files into sections or splits, and download each split simultaneously. Multiple connections are opened to each file, and the result is the the most efficient exploitation of the bandwidth available."

Oh, Telus techies are now being trained to use NETFIRE as of yesterday (June 09)
nonya7
join:2001-01-10
B4N23V8

nonya7

Member

Re: Telus' new NETFIRE!!

NetFLARE...NetFLARE....NetFLARE
Dude, if you're gonna try to play 'deepthroat', at least try to get the spelling right.

»www.teradyne.com/prods/b ··· are.html
Si_Civic
join:2001-05-23
Kamloops, BC

Si_Civic

Member

Oh....

Calm down, cause the guy who told me said "NET FIRE"

man.
Lesaonar
join:2000-07-25
Victoria, BC

Lesaonar to Si_Civic

Member

to Si_Civic

Re: Telus' new NETFIRE!!

Using a download accelerator hardly makes Telus a good choice. Since dropping Telus and going back to Shaw, I get 300-400k/sec WITHOUT a download accellerator. You tell me who's getting ripped off?
System

Anon

Re: Telus' new NETFIRE!!

I really don't know what the big stink is about ADSL in this discussion. I have used Telus for over a year and I get download speeds of 450-600k/sec. No I don't use a download accelerator and no I am not on the business package. I have never had any 'major' problems with telus' service at all. With the latest outage all I did was point to another dns on their system and BOOM I was surfing again. I was down for about 4 min.

I think both services are great as I have used both.
Everybody quit the oneupmanship game and just be glad we have the high speed services we do.

Use the US for an example. Any one of the ISP's down there would charge over a hundred dollars a month for the download speeds we enjoy. And they have even more outages than we do.

Thats about it.

Anon

What's the story on NetFlare?

Hi from Oz

Wonder what anybody else has heard about this new NetFlare solution? Trickle of information has reached Australia but seems like Telus is one of the few big DSL providers using it.
[text was edited by author 2001-09-05 00:57:15]

Review by amurley See Profile

  • Location: Abbotsford, BC, Canada
  • Cost Contract price not specified.
Promotions, great installers (I think they're subcontractors)
Service, The contract that follows the promotions
We don't have a lot of choice but still Telus may not be worth the pain of their "service"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

This company has terrible support after you're locked into that contract.
They offer incentives to join (that you will overpay for during the life of your contract).

Things were going well. We signed a three year contract for TV and Internet. Our first year was discounted so the pricing vs what we received was acceptable. We received basic TV which was absolutely awful and we never watched it. We also had internet 25 which is passable.

After the first year the price went up to $102 per month for basic TV and internet 25 and we started to look forward to the end of the contract. That's a little pricey for garbage TV and slowish internet.

Then last month happened. We asked to speak with the loyalty team. They said we would hear back within three to five business days. A week later I called again and we were told we would hear back within 24 to 48 hours. Still nothing.

We finally gave in and cancelled the contract early. After cancelling they said "if you told us we could have done something". I told them that I have been trying for almost a month.

member for 6.6 years, driveby review (so far)
lodged 6.6 years ago


Review by jmmorris9913 See Profile

  • Location: Vancouver, BC, Canada
  • Cost: $87 per month
Good quality service
low data cap
Solid service but low monthly data cap of 150GB
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Looking to switch just because of low data cap which we keep on running over and thus incurring $5-$15 overage fees per month on top of their base package price: $63 before taxes for DSL only. Total of last couple bills $87.36 a month (for using up to 250 gb a month data)

So we got upgraded to 300GB which they NOW claim we regularly exceed... we're not (we were doing a lot more 6 months ago and just going over 150gb a month). We now touch the internet and they claim we use vast amounts of data. Essentially, they are trying to push all their customers to pay for unlimited and will repeatedly send you emails saying you are approaching and then send you ones saying you exceeded.... just before the end of your month cycle....

Good connectivity - rarely goes down - but they are intent on gouging their customers, so time to plan a move to another provider. We'd stay if they'd stop trying to p*ss me off and waste my time having to keep on top of them. Stupid ISPs! TELUS if you're listening - don't p*ss your customers off/waste their time - be thankful you have them!

member for 15.5 years, 14 visits, last login: 7.1 years ago
updated 7.4 years ago


Review by MVinYYC See Profile

  • Location: Canada
  • Cost: $90 per month (24 month contract)
  • Install: about 5 days
  • Telco party Telus
Sales and Installation very good
eMail has never worked and cannot be fixed. Speeds from 0 to Stated and variable daily
Very Disappointed and likely cancelling, paying the penalties and moving on
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I switched from Shaw to Telus because of variable internet speeds which Shaw could not fix. With a supposedly direct line with Telus I thought it was logical that the speed would be more consistent. It is worst. Further, I was promised 10 eMail addresses, like Shaw, however I have 0. And they cannot set me up with any logical eMail service that even comes close to Shaw or Google for that matter. Hotspots don't work since I've no logical eMail account. Have spoken to their representatives for about 10 hours and they claim they cannot do anything about it and no timeline to make this right. I've threatened to cancel and only get some manager calling to 'TALK' only, but not actually fix anything.

If you're thinking of signing up with Telus, beware. For sure DO NOT cancel Shaw to go to Telus. I will give them about couple more weeks and then I will look for an alternative ISP, albeit being in Calgary I've not much choice. Will probably go back to Shaw with tail between my legs so to speak. And I will be making lots of noise about this. Telus Executives should be ashamed of themselves. If they're earning a nickel more than minimum wage, they should all be fired immediately. This is a disgrace.

member for 8 years, driveby review (so far)
updated 7.8 years ago


Anon0009b
@telus.net

3 recommendations

Anon0009b

Anon

Doesn't quite add up

Optik TV areas have dedicated speeds, such as where you are in Calgary. You should never be getting less than full speed. Are you sure your issue isn't wifi congestion, something that will happen no matter who your ISP is? Yes, you do get 10 email addresses. You have to set them up, have you done this? And hotspots are free to the public. You don't even need to log in with a Telus email address to use them.

Review by Clint_ See Profile

  • Location: Salmo, BC, Canada
  • Cost: $74 per month
  • Telco party Telus
Services:
Value for money:

I'd get rid of Telus in a minute if there were any other choice. They have slower packages, 1Mbps but charge the same as 6Mbps. Customer service is the worst I've seen. I dread calling them if I have a problem. The last time I called, I was told 6mbps is not available to me. I've had it for years. The techs who show up when you have a problem are great. Second to none.

Update: I called last week and after only 15 minutes on hold, had a good chat. I was impressed. I wasn't happy with the answer but at least the person knew what I was talking about and didn't argue with me that 6mbps wasn't available to me.



member for 11.2 years, 3490 visits, last login: a few hours ago
updated 7.8 years ago


JammerMan79
Premium Member
join:2004-05-13
Prince George, BC

JammerMan79

Premium Member

be realistic

You say "they have slower packages" and that they're the only provider.
How is it a slower package when it's being compared to zero service?

Just clarifying that you realize that there's only about 1000 people who live in Salmo.
So roughly 300 potential customers.

How much do you estimate it costs to upgrade ADSL circuits in your village?
How much do you estimate it costs to upgrade the back-end infrastructure?

Have you questioned, Why is there no other company willing to provide service to Salmo?

Clint_
join:2012-12-31
Salmo, BC

Clint_

Member

Re: be realistic

I do realize cost vs number of users is a huge factor. That doesn't make me any happier. I'd rather live here than in a larger center so it's the price I pay. My biggest complaint about Telus is they charge the same for their 1Mbps package as they do for the 6. I have 6 Mbps, my parents have 1Mbps. They pay the same as I do. I have a friend in Nelson who also can only get the 1Mbps package and pays the same as I do.

JammerMan79
Premium Member
join:2004-05-13
Prince George, BC

JammerMan79

Premium Member

Re: be realistic

so you're rating based on your perception of someone else's service?
based on what you're saying... your review doesn't make sense...
fefrie
join:2012-08-17
Vancouver, BC

fefrie

Member

1 ir 6?

So do you have 1mbps or 6mbps service?

You complain of only getting 1, but say you have 6 for years?
Nick96
join:2012-06-04
Edmonton, AB

Nick96

Member

Alternatives

If you're really not happy with Telus, you might want to take a look at Satellite or a WISP.

Review by ZeekWatson See Profile

  • Location: Delta, BC, Canada
  • Cost: $75 per month
  • Caps of 100 gigabytes/month
  • Telco party Telus
Good uptime
Price goes up every year. Telus is always trying to upsell during support calls.
Not worth it.
Pre Sales information:
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I've been a Telus customer since the 90s. First a dedicated line for dialup, then ISDN, now ADSL. I'm paying more today for my DSL than what I was for a dedicated phone line.

Telco equipment gets faster and cheaper every year, Telus moved all their tech support and customer service to the 3rd world, and yet my bill increases at a rate exceeding inflation every year.

Telus is ripping me off.

member for 22.1 years, 255 visits, last login: 2.4 years ago
lodged 8.2 years ago


Review by bluenote73 See Profile

  • Location: Canada
  • Cost: $69 per month (36 month contract)
DSL delivers the speed reliably.
Contracts bind you, not them. They raised my prices 5 times, and cut my caps in half UNDER CONTRACT.
Teksavvy saved me $26+ per month! Bye Telus!
Pre Sales information:
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While their service delivery is good, their morals are lacking. When one signs up for a contract, they do not specify that the price, and product can change, and there is NOTHING you can do about it. Cutting my caps by 50%, and then deciding to charge overages, plus at least 5 price increases during the term is NOT ETHICAL.

Do not reward this behaviour. Do not sign a contract with them. Go with Teksavvy, or try AEBC.com, Lightspeed.ca, Nucleus.ca, unmetereddsl.ca, or uniserve.com.

EDIT: Months later, I'm far happier with Teksavvy now.

member for 15 years, 900 visits, last login: 219 days ago
updated 8.3 years ago


Review by SABentley See Profile

  • Location: Kelowna, BC, Canada
  • Cost: $60 per month (24 month contract)
  • Caps of 150 gigabytes/month
  • Telco party Telus
Speed was okay
Prices increased, data cap was enforced and definitely not enough for it's price. No monitoring.
Switching to Teksavvy
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I don't remember what the price was originally but they slowly been increasing it over the years. They also were not enforcing the data cap before and then one month it was enforced and we regularly went over it. We wanted to switch to Teksavvy and they offered to cut our price to $45 for 12 months and unlimited internet for 6. Not worth it in my opinion.

We were giving an Actiontec V1000H wireless modem/router but the Telus software installed was very limiting in what you can do with it. You could not block an ethernet connection and even though it said there was an option to set usage time, it did not work. Bridging was also not an option available.

member for 8.5 years, 13 visits, last login: 8.5 years ago
lodged 8.5 years ago


Review by Link Logger See Profile

  • Location: Calgary, AB, Canada
  • Cost Contract price not specified.
TV/Internet drops often (multiple tech visits no improvement)
Can hardly wait for contact to be over so I can switch back to Shaw
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I feel for the techs as what can they say, after multiple visits TV and internet still drop often. Like I said I can hardly wait for the contract to end, so I can not walk but run back to Shaw as our Shaw connections weren't even close to being this bad. We switched to Telus as we thought the uploads speeds might be better for skyping with the grandkids, we never considered that Telus would suck this badly.

member for 22.9 years, 8026 visits, last login: 1.4 years ago
lodged 8.9 years ago


Link Logger
MVM
join:2001-03-29
Calgary, AB

Link Logger

MVM

Today is a great day Telus Gone Shaw Back!

We finally hit our limit with the crap connection from Telus, bought out the contract and Shaw is being installed sometime this afternoon. For our home phone we went with voip.ms and it was easier to setup then I thought it might be. Still have to teach the Wife and everyone else some of the new features we get, but I'm going to save that frustration for another day.