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Review by xNPC See Profile

  • Location: Errington, BC, Canada
  • Cost: $120 per month
  • Install: about 1 days
  • No Cap
none right now that i can think of.
shaw wireless still billing me for service canceled march 20, 2022 via chat
use whatever provider you have that gives you the best deal. do not use their wireless.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

use whatever provider you have that you dont mind sending your money to.

we have no other option here.

as of today nov 5 2022 shaw wireless is still trying to bill me for service that was canceled via chat on march 20, 2022. the SIM card was destroyed on the same day after i asked for service to be canceled as i was a month to month and i brought my own device. still they try to collect 3 months of service after the fact and have referred me to a collection agency for further action. eff you shaw.
suck it. i'm too old to care about your company but i can sure let other folks know how shady your business practices are. you want to merge with rogers yet you cant even self manage. pathetic. get stuffed.

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member for 23.3 years, 2393 visits, last login: 98 days ago
updated 1.3 years ago


Moi
@shawcable.net

1 recommendation

Moi

Anon

Shaw uses its remote management to control everything including what you get

Initially, you get what you sign up for and then when they think nobody is paying attention, they reduce speed both up and down. How low does the uplink speed get, consider anything and you won't be too far off as I've been getting .34 mbps with a 15 mbps service. Strange how Telus averaged .76 to .79 mbps with a 6mbps service ? In case this is hard to equate, its half the service with more than double the uplink speed.

xNPC
As Usual, Have Nice Day
Premium Member
join:2000-11-08
Errington, BC

4 recommendations

xNPC

Premium Member

fuck you shaw

in case you didnt see it before here it is again...FUCK YOU SHAW
tyrant_
Wannabe Billionaire
join:2013-07-07

1 recommendation

tyrant_

Member

I will give the installers one thing

A given that they're idiots. However, its very likely that those installers don't even work for Shaw and are sub-contractors. I remember when the Xfinity installers came into our house wearing TWC shirts under their suits. XD
papa fred
join:2019-02-25
V3Z0S1

1 recommendation

papa fred

Member

SHAW

The future with SHAW service will get real bad, they are pushing for SELF INSTALLS, SELF SERVICE CHECKS.

The present EMPLOYEES are being offered transfers to what will be NEW CREATED POSITIONS that will LOWER SERVICE however NOT PRICING.

My last call the CSR asked me to do SYSTEM CHECKS, to which I REPLIED - who do I send my INVOICE to for doing my OWN SERVICE CALL. - it is a joke and fear they are all the same.

Terrible

xNPC
As Usual, Have Nice Day
Premium Member
join:2000-11-08
Errington, BC
·Shaw
ARRIS TG3482

xNPC

Premium Member

Re: SHAW

same thing happened when i worked for verizon. pushing the self installs only increases truck rolls coz they over-estimate the intelligence of the average customer. maybe not so much up here in BC but def back east the self install horror stories just wrote themselves.

Review by jed See Profile

  • Location: Alberta, Can
  • Cost: $182 per month
Service went slower and slower, no interest in Shaws part in changing.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

We were with Shaw for 15yrs, and called in to them to renegotiate our service. 5 times! They were only interested in up selling us to more services. 5 times (yes I kept track) we called in to get this done and were told, nope.

Looked at Teksavvy, Extremely Easy to switch, never been happier and saving $$$! Switching was easy, tech support and my wife, handled things.

Good bye, Shaw.

member for 22.7 years, 1422 visits, last login: 108 days ago
updated 3.8 years ago


Anon1fbd3
@142.165.108.x

Anon1fbd3

Anon

teksavvy

teksavvy still uses shaw infrstructure and their prices will still be paid by teksavvy, even though teksavvy is cheaper than Shaw, but Shaw is still getting some money for shaw techs, managing the network

Yuno
join:2016-07-17
Winnipeg, MB

Yuno

Member

Re: teksavvy

Only for last mile, CMTS and 1 hop after it, rest is TekSavvy, the issue easily could of been on another Shaw router further down the route before the destination IP(s). In which (quite frequently) cases, the other ISP will not have the issue.

Anon1fbd3
@142.165.108.x

Anon1fbd3

Anon

Re: teksavvy

how much Shaw get from teksavvy customers? monthly charges to trksavvy does the charges teksavvy keep and Shaw get a percentage, like for if your service is 69.95 for 300 vs Shaw 115 for the same speed.

Review by Bandito See Profile

  • Location: undisclosed location
  • Cost: $113 per month
  • Install: about 2 days
Outages are minimal
Shaw doesn't care if you leave for the competition
Freaking dang Expensive and prices are getting higher but no added benefit
Pre Sales information:
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Value for money:

Shaw has adapted misleading and unethical advertising. Now, they're quoting plans with "an additional $xx a month" instead of quoting the higher monthly fee. They know if something requires mental effort, most people won't think. For example, the $25 promo plan for 24 months has a disclaimer that it'll cost you an additional $13.10 more a month. They don't mention that the plan costs $43 a month which is not as attractive as the $25.

Any how, Shaw's rates are getting out of hand, as is Telus but the latter has special locked-in long term contract promos that confuse the average consumer into believing they're getting value. Just like buying a cellphone at full retail vs buying it subsidized. You must do the math yourself and see if you're saving. Shaw has become very arrogant and even cocky when it comes to people wishing to negotiate their features and options.

Shaw no longer offer much, if any, promotions to existing customers like they have in the past. They grandfathered some television plans only to remove the protection because they have a right to do so. Their HD Plus is an example. I was told that any channel that turns into HD from SD will be added to your HD Plus package at no extra cost. However, they now no longer do so. They argue that it's to due to channel bandwidth allocation which is actually a "red herring".

I found Shaw does not care if you leave them for a competitor such as Telus. The only competitor they really dislike and will negotiate crazy deals for you to stay is you're currently a Novus customer. Sadly, most people dont have fibre optic cable and consequently pay very high internet monthly fees.

I find Shaw is no longer competitive and making choosing channels very confusing. Unfortunately, this was all started by Telus. The providers all mirror each other.

At the first opportunity, I will ditch Shaw...make no mistake about it. But, I am still waiting for some genuine competition or moving some place where I can get some channels via HD antenna.

member for 21.1 years, 818 visits, last login: a few hours ago
updated 8 years ago


XT0RT
S3x, Drugs, War
join:2001-07-28
Edmonton, AB

XT0RT

Member

Just go to DSL and stop complaining

I'd hate to say it, but with all the complaining going on in the Vancouver and Victoria areas, why not just stick with DSL or go to Rogers if it is available? Complaining to Shaw won't fix the matter. Switch and be done with it. I know it sounds arrogant of me to say it, but I've done my share of call centre work and it makes no sense to complain to an agent that can't fix the problem.
georgehaz
join:2004-10-21
Vancouver, BC

georgehaz

Member

Shaw and their lies

i was using shaw extreme in burnaby and it was great. never had one problem. i moved back in the east van neighborhood and got connected with shaw again... what a difference!

i was getting close to 5mb for d/l and 1mb for u/p
im now getting about .5mb for d/l and the upload is about .6 on average for both.

its been a month now and nothing is being done about it. everytime i call the techies just put the blame on another department, and ive called many times to no avail.

ive learnt to always ask for a supervisor before giving any information about this account just to see what new b.s they will come up with.

i think i will only pay 12% of my shaw bill when it comes around since im only recieving about the same percentage of what im supposed to be getting.

ill repost to see if they make any changes in the near future
GAMEFUEL
join:2011-01-05

GAMEFUEL

Member

It might not be what your review is about but I'm happy.

I saw this looked up Novus internet and I'm currently on the phone trying to get this installed.

I love you.
bklass
Premium Member
join:2012-02-06
Canada

bklass

Premium Member

No Competition is right

You're right to point out that Shaw does nothing to keep their customers... but this isn't something attributable to Shaw alone. It's an institutional thing, ascribable to both the telecom industry and captured gov't regulators.

In Winnipeg our only two options for internet are MTS or Shaw and neither will do anything to keep you if you want to leave. We need structural separation in Canada badly.

fan13027
join:2008-10-26
Kelowna, BC

fan13027

Member

In Winnipeg our only two options for internet are MTS or Shaw
You can't seriously consider MTS (DSL) an option for internet?

I'm not unhappy with Shaw's service ... but I have to agree, the lack of competition makes them lazy and slow to respond to customers service issues.
bklass
Premium Member
join:2012-02-06
Canada

bklass

Premium Member

Re: No Competition is right

My Shaw bb10 used to be better, but I moved and now my connection flaps non stop. I regularly get right up to the full speed for DL but net is still slow regardless due to ridiculously low UL speed (10Mbps down 512kb up?? why lord)

So good for asynchronous stuff but XBL sucks even with the box wired direct to the modem.

And no, I don't seriously consider MTS an option - check out their website, if you want the higher end packages you HAVE TO buy their TV service, which shares bandwidth. Ridiculous.

At least Shaw has semi reasonable service and decent promotional periods. Still it's hard to argue that having a few more ISPs wouldn't be good for consumers.

Dragaway
@shawcable.net

Dragaway

Anon

Seriously, I'm playing my video games then out of nowhere 1000 ping. Is it worth even paying for this terrible service? Like I want to play video games but i can't due to me being unable to move. Like wtf Shaw get your crap together

Review by StolenLemur See Profile

  • Location: High River, AB, Canada
  • Cost: $95 per month
  • Install: about 1 days
  • Caps of 450 gigabytes/month
Good speed during non peak times. Good equipment.
About 3 mbits/s during peak times
Haven't heard them say a fix is coming
Pre Sales information:
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Just warning anyone looking for Internet in high river. Shaw tech support said that the system gets clogged during peak times (evenings) and there is no timeline for a proper fix. That has been going on for over a year since I signed up. Frustrated and wonder if Telus is the same around here.

member for 8.5 years, 2 visits, last login: 8.4 years ago
updated 8.5 years ago







Review by FuriousG See Profile

  • Location: Keewatin, ON, Canada
  • Cost: $85 per month
  • Caps of 450 gigabytes/month
fast when online(up to rated speeds)
drops out often, once twice per evening, terrible latency for online gaming
average ISP I suppose, gets the job done
Pre Sales information:
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50down 5up advertised. On a good night can achieve rated speeds or close to. On an average night I'll see 35-40Mb down and 200kb up and terrible latency, ping times to any server whether close by or on either coast average 300+ms, not great for shooters...

Random drop outs in evenings, and extremely slow to non-existent customer support. The one time (once!!!!) I did actually get a human to answer a telephone in my own city, I was told that they did not handle any tech or business details and I was promptly transferred to a call center in Calgary Alberta....I live in Kenora Ontario.

If I had other options for the same speeds and price I would take them, but unfortunately they don't exist.

member for 21.5 years, 3077 visits, last login: 1.7 years ago
updated 8.6 years ago


Review by eject See Profile

  • Location: Calgary, AB, Canada
  • Cost: $90 per month
Any positives should hopefully be attributed towards a mass proliferation of the HIV virus in Shaw management.
Everything
You may as well just sign up for AOL or Telus FTTH.
Pre Sales information:
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Shaw stinks, no doubt about it. Mismanaged, zero foresight and owned by an elderly, overpaid, out of touch man sporting wispy cotton candy hair still holding onto hope that television can rebound and restore his terrible company to prominence. Avoid it like you avoid a poorly maintained public bathroom, unfortunately sometimes you have no choice but to use said shit locker so just recognize you'll be exchanging community putrescence and infection well after the duration of your stay.

member for 11.1 years, 27 visits, last login: 8.7 years ago
updated 8.7 years ago

molfert
join:2002-02-19
Calgary, AB

molfert

Member

Thanks for sharing 'nothing'

This review lacks any kind of details. Why would you even post it? You just look like a troll.

Review by MerinX See Profile

  • Location: undisclosed location
  • Cost: $86 per month
No Usage Based Billing Yet
Whiny about Bandwith Limits and Costs way too much
Go with Novus Teksavvy sasktel if you use a lot and do not need the faster speeds
Pre Sales information:
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Been with Shaw for years until they cut off my Internet right before the Alberta floods, Switched to Telus 50. So far so good, more updates to come.

Might Switch back to it tho probably go with Teksavvy in light of Telus's Usage Based billing plans.

member for 13.1 years, 296 visits, last login: 8.2 years ago
updated 9 years ago

pinjas
join:2011-01-31
River Falls, WI

pinjas

Member

Yuck

Most ISPs have fair usage regulations. I don't particularly love that concept, there are other options though, depending on where you love.

If I was in your situation, I would strongly consider doing what Monticello MN did. Their local ISP had some poor prices with poor service and the population became fed up so the town started their own fiber ISP. They didn't have it nearly as bad as you seem to in terms of prices, if you were on the moon or deep under the oceans surface, I might say those are acceptable prices. But I bet you are well within the reaches of fiber optic cables.

The mark up is kind of outrageous, but giving them a zero percent ranking is like they raped your mother or something. They just charge harsh pricing, everything else sounds likely to work well. Start up an ISP, or shop for another if it is an option.

MerinX
Crunching for Cures
Premium Member
join:2011-02-03

MerinX

Premium Member

Re: Yuck

It does not work like that in Canada anymore bro, it is a 2 party system like in the states where they can get away with anything.

Can you honestly say it is acceptable for an isp that has more market dominance then any American ISP can get away with 75gig limits on 100 dollars tiers?

We have cable or DSL from to providers that collude to lower limits and enforce these inflated fees. Heck our regulators where just about to enforce these limits on wholesale independent isps saying a 15% discount on them was more then fair because bell said so....
15% off a 10000% markup up per gig great...(especially when you can enforce it on customers that are not your own)

The system is broken so any isp that supports such actions should get a zero in scores regardless of how fast they install service etc.
Roofer
join:2010-11-24

Roofer to pinjas

Member

to pinjas
said by pinjas:

Most ISPs have fair usage regulations.

Those of you who are fortunate enough to be in TekSavvy's service area, it has increased its cap from 200G to 300G (while Bell & Shaw have dropped theirs). It also kept its price the same (while Bell & Shaw increased theirs). And on top of all that, for an additional $10 a month, you can get unlimited (no such option with Bell or Shaw).

Anon1
@shawcable.net

Anon1

Anon

Telus also has Draconian overage fees as well.

As much as Shaws new crap is pissing me off, when looking into switching to Telus, I found that they also have caps, and $2 a Gig over regardless of what package. Their monthly limit is a little higher than Shaws but not by too much (their Extreme equivalent has an extra 10GB of bandwidth then $2/GB after) and they have no packages to buy either, you just pay the $2/GB over.

merin
@shawcable.net

merin

Anon

Re: Telus also has Draconian overage fees as well.

Telus does not enforce their limits, their bandwidth monitors is not even working for most users. Plus those have been on the site for years with not one person being charged. Where as shaw's new site hides the limits they just added in December.
GAMEFUEL
join:2011-01-05

GAMEFUEL

Member

Re: Telus also has Draconian overage fees as well.

That is a fair point Telus has had those for years.

Haha I just went to look it up in the terms and conditions on Telus say it says limits are only enforced for a severe breach of contract and misuse of service and that Telus reserves the right to not monitor your usage, and has no obligation to do so.

chuck car
@teksavvy.com

chuck car

Anon

Re: Telus also has Draconian overage fees as well.

Telus has no bandwidth counter as putting one in place costs more money than the actual buying of bandwidth something Bell Canada out east never figured out. Telus can't track bandwidth useage therefore can't charge overuse fees.






Review by FibusSnatchy See Profile

  • Location: Jasper, AB, Canada
  • Cost: $88 per month
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Services fair at best for most of 12 months, we were getting approximately 35/45 megabits avg - in the last 3 months and even more so last week it gradually degraded to these USELESS speeds - Tech guy comes by says "too much Saturation in the area" and resets the modem as if this is suppose to fix the problem - lost all my port forwarding is what it did, then he has the audacity to run a speed test in front of me only to exit it the second it starts and 'touches' 60... says its all good - let the test complete i said - no replies he just left; so we concluded wholeheartedly SHAW is a scam and we're moving on - done getting raped - paying for "upto" 60 megabits download and barely ever getting near 10 megabits avg - i NEED 2 megabits upload MINIMUM not crap 0.5 megabits at best. can't reliably watch netflix - unable to maintain a connection on Skype or GTalk - and forget gaming too - nevermind daytrading with SHAW as well unless you appreciate price slippage.

member for 9 years, 2 visits, last login: 8.8 years ago
lodged 9 years ago

Started1981
join:2015-03-03
Vancouver, BC

Started1981

Member

Shaw Sucks

I just went through the worst upgrade ever, nothing worked for 4 days.
I asked to be put on my old plan so we could continue to use the old modem, forget it does not exist any more.
We can put on shit plan now or more expensive plan or you can fuck off and call customer retention.
You are most welcome -- happy to help
Please contact us again if we can be of further assistance.
Thank you for choosing Shaw sucker and have a great day!

Review by spock8 See Profile

  • Location: undisclosed location
  • Cost: $30 per month (6 month contract)
  • Install: about 10 days
I got a cool 6 months promotional deal 25meg $30 6months
After 6 months my rate goes to $67 for 25meg service
Shaw is getting way to expensive.
Pre Sales information:
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Connection Reliability:
Tech Support:
Services:
Value for money:


I hate playing the ISP promotion game but heck internet these days is getting expensive. I guess with all the cord cutters cable companies are looking at ways to keep the money rolling in. I'm on a budget and I am looking at paying over $70+ dollars with taxes in for 25megs once my promotion ends. Sorry but I will have to find some better prices elsewhere.

The connection has been rock solid with great pings and zero down time.

The wifi hotspots are a plus.

We use netflix and voip.ms. Even with steam downloading updates or games and the kids on netflix my voip connection doesn't suffer.



member for 11.7 years, 907 visits, last login: 4.5 years ago
updated 9.1 years ago


Review by itzspicer See Profile

  • Location: Vermilion, AB, Canada
  • Cost: $60 per month
  • Install: about 12 days
  • No Cap
Easy to get a hold of tech support or sales
Very poor service in our area
Avoid if possible
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I pay $60.00 a month for cable internet for a 15mb internet package and the only time i get to use the full internet is when everyone is sleeping past midnight or whe everyone is at work. So the only time i get to use the service i get maybe 3mb download or less. Not happy at all.

member for 9.1 years, driveby review (so far)
lodged 9.1 years ago