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Review by memnoch8 See Profile

  • Location: Hagerstown, Washington, MD, USA
  • Cost: $79 per month
Speed, reliability
Customer service, provisioning of cable modems
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Connection Reliability:
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Value for money:

Right now, only my server machine can get on the internet. Yesterday I took the VOIP converter back and put the regular cable modem on. Asked them to provision it the same way. Evening tech support told me I had to do it myself by logging into the cable modem. Idiots didn't even know that logging in locally won't provision for multiple machines and IP addresses. Plus the supervisor told me today she would fix the problem, and it is not fixed 8 hours later. Since my server's IP is in the root servers, I have to have it up. So I can't access the internet with my other machines. Their tech support sucks.

member for 17.2 years, 15 visits, last login: 10.3 years ago
updated 10.3 years ago


Review by olepi See Profile

  • Location: Hagerstown, Washington, MD, USA
  • Cost: $39 per month
  • Install: about 4 days
Reliable connection, faster than advertised
None that stand out.
A good cable internet provider - abeit the only one serving Washington County, MD.
Pre Sales information:
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It only took four days from the time I ordered to get hooked up. They even hooked be up on a Saturday. There is no contract, although one is able to get a better price if you have television services with them. If you don't have cable tv, it costs $10 more.

Installation went great. The tech showed up on time and had me up and running in under half an hour. He must've had a busy day however, because when he left, he forgot to take his 32' latter with him. It was up against the pole for quite a while before he came and retreived it.

I've been with Antietam Cable for over two years and haven't had any problems. I originally got 1500 down and 128 up. Recently, they increased it to 256 up without any price increases. Being a small company, I doubt we'll be seeing the 3-4 mbit download speed our Comcast neighbors have to the South. Although I hazard a guess Antietam's customer service is better than Comcast's.

When we first got cable internet, Antietam Cable was the only broadband provider to serve the Hagerstown area. However, since then, Verizon has started offering DSL. We don't have a landline connected to our house. We use our mobile phones as main telephones. DSL may be cheaper by itself, but cable still ends up being the better deal after all. Especially when you're already paying for cell phones.

All and all, Antietam Cable has provided me with a solid connection for two years. If you're in the Washington County area, give them a try.

My equipment is a self-bought Motorola SB5100 connected to a Linksys Wrt54g router. The ip address dynamic, though mine has only changed once in two years.



member for 19.7 years, 1205 visits, last login: 9 years ago
lodged 18.6 years ago


frostbite27
@myactv.net

frostbite27

Anon

antietam cable sucks

Do you guys work for the cable company or what?Antietam is bogus $39.99 with service or $49.99 with out for 1.5 mb download speed and 256 kb upload speed thats a joke everyone else has 6 mb download and 768 kb upload for 39.99 a month or wait verizon dsl 29.99 3 mb down and 768 upload tell me and plus you ever tried to play xbox live thats a real joke through antietam over priced load speeds whos getting the shaft washington county thats who.
frostbite27

frostbite27

Anon

Do you guys work for the cable company or what?Antietam is bogus $39.99 with service or $49.99 with out for 1.5 mb download speed and 256 kb upload speed thats a joke. everyone else has 6 mb download and 768 kb upload for 39.99 a month or wait verizon dsl 29.99 3 mb down and 768 upload and plus you ever tried to play xbox live thats a real joke through antietam over priced low speeds whos getting the shaft washington county thats who.

Review by stillrunnin See Profile

  • Location: Hagerstown, Washington, MD, USA
  • Cost: $39 per month
  • Install: about 2 days
always get a tech. never been on hold for more than a couple minutes. knowledgeable.
have not found any.
all around good company to deal with.
Pre Sales information:
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antietam cable is by far the best that I have used. always get a tech. also, most times you get the same tech and he or she remembers you. hows that for personal intrest. they rock.

myactv.net

member for 20.2 years, 1603 visits, last login: 8.3 years ago
lodged 18.8 years ago


anon1337
@myactv.net

anon1337

Anon

...

antietam fucking blows, my ping is over 130 in cs:s right now for no fucking apparent reason, it's like this every fucking day and night, very seldom will I have a decent ping. I have over a 100 ping on google right now. this shit is unacceptable, I'd rather have dial-up than this crap.

stillrunnin
So What? You Gotta Problem With That?
Premium Member
join:2003-12-27
Frederick,MD

stillrunnin

Premium Member

Re: ...

then go get dial-up you moron.






Review by Saxie2 See Profile

  • Location: Hagerstown, Washington, MD, USA
  • Cost: $39 per month
Techs are quick to pick up, Service is very reliable.
Techs could be more knowledgeable.
They are the best in this area.
Pre Sales information:
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The Service was much better than before. Now our speeds are 1500 down to 256 up. All for the same price 39.99 a month, with no contract required. You have a dynamic ip, which doesn't really change that often. A pop e-mail server with a healthy 7 accounts possible. Installation was within 5 days of me paying for the service. Service is very reliable. With little to no down time at all, which is a huge plus. And the Techs are there, and with no 'hold time' at all when you call. Speeds do fluctuate, and when they do it is usually quite a bit, and goes on for a couple of days. Lowest I have seen is 300 down 96 up, but this was very brief after alerting Tech Support that the speeds were this slow. The tech support in this sense, is VERY quick to react.

Several times I have called tech support and several times they have wanted to fill out a work order for someone to come to my house. When all I needed was the connection reset, since I was hooking up a different computer. But other than that, I really never have a problem with the service, so I never have to call often.

In summary, there is no one that is providing broadband better than Antietam Cable, in the Washington County, Maryland area. And with the connection almost have no down time, I cannot complain.



member for 18.9 years, 11 visits, last login: 17.2 years ago
lodged 18.9 years ago


Review by gunner1 See Profile

  • Location: Hagerstown, Washington, MD, USA
  • Cost: $39 per month
  • Install: about 5 days
Great service, Never down, A Tech to talk to, Fast speed
Nothing
A Great Small Company
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This is a very small company in Washington County Maryland. Very fast install and no down time. When I updated my desktop I needed help setting up the network. I called and was never on hold. Yes, that is right the Tech answered the phone. I know there is someone there 24/7. I have called a few times with tech questions and there has always been someone there to answer. I feel like I have my own personal technician. They are very knowledgeable technicians and I do not have to go through anyone else to get to them. Speed is always above the advertised rate. One of the best companies I have ever dealt with. I have been very happy with them.

They also have differant plans for more speed which is very nice.

member for 22.9 years, 1594 visits, last login: 8.9 years ago
lodged 19.3 years ago


Review by navyretired

  • Location: Hagerstown, Washington, MD, USA
  • Cost: $39 per month
Great service, Never down, A Tech to talk to, Fast speed
Nothing
A Great Small Company.
Pre Sales information:
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Tech Support:
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Value for money:

ISP Name: Myactv
Cable Company: Antietam Cable
Cost $39.95
Speed: 1500/128
I use ISP: MYACTV (they rock)

This is a very small company in
Washington County Maryland. Very fast install and no down time. When I
updated my desktop I needed help setting up the network. I called and
was never on hold. Yes, that is right the Tech answered the phone. I
know there is someone there 24/7. I have called a few times with tech
questions and there has always been someone there to answer. I feel
like I have my own personal technician. They are very knowledgeable
technicians and I do not have to go through anyone else to get to
them.
Speed is always above the advertised rate. One of the best companies I
have ever dealt with.

(review was emailed from domain gmail.com)
lodged 19.4 years ago