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Update 10/7/2021: Had an outage of several hours yesterday, of course, it was not listed on the website. Finally got through to an agent, was supposed to get a callback, hasn't happened. The local and state government are finally taking notice of the problems. Again, if you have a real, persistent issue, file a complaint with the BBB and the State. ************************** Update 04/22/2020: Only getting about 40% of my subscribed speeds lately downstream, 60% upstream. The area is severely oversubscribed. And my bill magically went up almost $30 with no advance notice, so I am sure I will have to waste another hour or two of my life on the phone or their horrible chat support to get it back down. To my knowledge, no work or upgrades have been performed. They closed the local payment center, the next one is over 25 miles away, in another county. Modem resets at least 2 or 3 times per day due to signal fluctuations. The area is way oversubscribed. Suddenlink seems to be running some type of QoS so that higher-tiered subs get a better connection. Data caps on lower tiers are too low. Have to call every 3-6 months due to bill creep. If you have another choice, my advice, stay away. It's barely better than DSL at this point. And my DSL choice is Frontier. Still no DOCSIS 3.1 either. 100Mbps is the highest speed tier here. ************************ Update 5/29/2020: Speeds for the last 3 weeks have been under 10Mbps. I have chatted in, tweeted, and called numerous times. I was told there is a node issue and there is no ETR for resolution. I have filed complaints with the BBB and the State Attorney Generals' Office for Consumer Protection. member for 14.2 years, 770 visits, last login: a few hours ago updated 165 days ago
I went back to Suddenlink around the May/June Time Period. I did get the $200 gift card but I have just found out that my upload speeds have been cut in half. I am now showing 400/20 instead of 400/40. I have adjusted my review and recommend you avoid Suddenlink. I had an outage that lasted 15 minutes last night. I log into the modem monitor raspberry pi and i see my modem reconnecting bonded to 32/1 channels and no connection. System uptime is 123 days. Issues are not resolved unless you file an FCC complaint. It took 3 months to fix an issue where they were charging me for a modem when I was using my own modem. Billing has never been correct. When Starlink is available I will switch to them. UPDATE: 10/29/2020 I have left Suddenlink. They have been having to many maintenance outages in the middle of the night. I am 24x7 and can't have outages every week. UPDATE: 09/09/2020 Internet is up and running again. It turned out that we had a node issue with low light feeding the node and that was causing slow speeds. I had several tech visits and the 1st one said there was noise on the line and the 2nd one said that there were too many devices on the node. Repairs took so long that my account was restricted during the 4th week because of billing but I was not informed. I had a manager out on the 8th and that is when I was told my issues might be billing related. I swapped modems on the 2nd or 3rd and then my services were working for a day and a half. Then they stopped working ( low throughput ). I found out the hard way there is no 30 day period before they disable your account like in the past. I did ask for a service credit for the 3 weeks of service that was not working and will take care of the 4th week myself since its a billing issue. I will have the account updated by the end of the week. I think they combined their business and residential call centers. I was never informed that I had a billing issue when I called in. UPDATE: 8/21/2020 Services have gone to $H!T. Internet has been wonky last week and a half. I called in on 8/12 and then was working a shift schedule. I called back after taking this week off of work and modem keeps loosing sync. I swapped Modems and am still having throughput issues. I have replaced my splitters, surge protectors and have tested direct to the demarc, I still have same issue. I cannot get an update from Suddenlink. I called on Monday 8/17 to have a tech out and was told they would be out by Wednesday. I called Early Friday Morning and was told it would be 8/26. This is unacceptable. Suddenlink needs to get their $H!T together, Between bad customer service and not updating modem firmware, I'm not surprised there are issues. I just didn't expect the issues to last this long. Over the years there have been blips and a few days were service was bad but service has always come back up after a few days. This has been going on almost 2 weeks now. I checked with my neighbors and they are all having this issue, I checked with my HOA and they are having issues. I am at the point where we need to see if the City will change the Franchise agreement because Suddenlink is not providing a working service. I have filed an FCC complaint. We will see where this goes. In this age of Social Distancing, Broadband needs to be considered an essential service like power and water. They want us to say social distance and not leave the house, well we need working internet. »[Connectivity] RESOLVED: Throughput Issues I'm paying for business for the static IP and for supposedly better service. Attachments are at bottom of page, Scroll Down. UPDATE: 4/24/2020 I have gone back to the business side of Suddenlink. Service works ( its cable internet ). Have not had any issues in the last 30 days ( Since Install ). I do wish the buisness side was cheaper for the higher speed tiers, or they had a prosumer side that was the business side but for residential. UPDATE: 2/2/17 I have found out that the Netgear CM1000 will not work on Suddenlink. The CM1000 would not provision correctly on Suddenlink. It would get the file but not go online. I had to return the modem to the POP and they did not have another one in stock so I do not know if the cable modem had bad firmware from Netgear that caused it not to work or if the modem was bad out of the box. I went with the Netgear CM600 instead. It is a 24x8 channel modem and it was provisioned in under 20 minutes. So far I have not had any latency issues and it is working wonderfully. I would like to thank the GM in the DFW area in helping me resolve this issue. The local techs were great to work with. I have updated my service and connection ratings. Service was 110%. I am still in the honeymoon phase as far as connection reliability goes so it will be updated in the future on how the new modem works out. UPDATE: 1/27/17 My Market was upgraded to 1GB on Dec. 8th. I am still on 50Mb Business service. I am having latency issues on the Suddenlink network since Christmas. Internet will not work unless I start pinging websites. I had a tech out and we bypassed a splitter in the attic. I have a direct run from the demarc point to the modem. Using an SB6183. Service was good for 8 months until Christmas. I have taken service and connection readability down until this issue is resolved. I have the same issue no matter if I use a router or pfSense, etc. See Forum here for Speed Upgrade in Area »[Connectivity] Nice Speed Upgrade (Aubrey TX 76227) See Forum here for Latency Issues after the Speed Upgrade. »[Connectivity] High Ping, Low speeds, waiting on nodes splits for 6+ months... UPDATE: 4/17/16 I went with the Business Service from Suddenlink and it more stable than my 50MB VDSL. Install tool 30 Minutes mainly provisioning the modem and checking the signal. I has already had everything hooked up and setup for Suddenlink. The service has so far been rock solid. Speed Tests are 51.5/8.5MB. My First Bill was $210 but that Included the $99 install fee ( I went with the 1 Year contract ). I found out the day that service was installed that the residential side introduced an unlimited tier on 100MB and above speeds. I will have to wait a year to decide if I want to go back to the residential side. $10 for unlimited is better than all the other internet providers that are charging $30. $30 for unlimited is too much but $10 max is not bad. ******************************************************************** UPDATE: I got rid of Suddenlink in June/July 2015. I stopped using the internet when I hit 250GB. I mainly used Netflix and a few Linux DVD ISO images. The 250 cap make the service unusable for everything except web and e-mail. The internet was fine but the business model is made to take you money and not provide any benefits. I will not recommend Suddenlink. I would rate Suddenllink a zero across the board but the internet was stable but that is only because it is unusable because of the bandwidth overages. The business model is setup to get money out of you if if you go over your allotment and if you prepay and don't use the data you don't get a refund. How is this not a FCC/FTC violation I do not know. Only bandwidth can you charge for something and keep the money if it is not used. ******************************************************************** I ordered Suddenlink in May when the new speeds became available in my neighborhood. I ordered the 100/7.5MB services initially. I was using a SB6121. Through put was only around 60MB to 70MB. The cable tech stated that my modem was not able to keep up with the 100MB package and that I needed to get a DISCOS 3.0 Modem that had more channels. Fast Forward a Month later and I purchase a SB6183 from BB. I install my new cable modem and throughput is still only 60MB to 70MB. I later found out this is a limitation of my router with traffic metering enabled do to data overages on Suddenlink. I have a Load Balancing Router (SRX5308) and it will not handle 100MB traffic unless traffic metering is turned off. With traffic metering turned off I could get my full speed of 108MB throughput. In order to assess the cable service, I downgraded the service to the 50/5MB package at the end of June. In July, I unplugged my DSL internet to see how much data I used in a month. On normal usage with Netflix and a few Linux ISO downloads I was at 220GB in 14 Days. The old packages when 50MB was the fastest speeds, the 50MB package had a 350GB Data Overage. This just proves they increase speed and the data caps are tied to the price paid and Suddenlink refuses to adjust overages in relation to speed. This make the packages unusable for anything but web and e-mail. In July after 2.5 weeks I cancelled Suddenlink and turn on my DSL Modem with my DSL Provider. During my testing I had 2 Internet Connections. I had my COOP VDSL at 50/2 and Suddenlink at 50/5. My COOP has VDSL "50 Megs for $50" Suddenlink had cable internet for $35. My COOP DSL Provider is unlimited. In my tests, the saving with Suddenlink are wiped out when you have data overages. If a package with Suddenlink does have a data cap it should be high enough where video streaming should not push you over the limit. My data usage was mostly Netflix. Suddenlink gets a Thumbs Down for Value for the Dollar and Price as the overages are basically a price increase in disguise. In some markets they have 550GB Limit on 1Gbps service. That is outrageous! PS. Still Waiting on my $19 refund from July. Attachments:     member for 20 years, 2167 visits, last login: a few hours ago updated 174 days ago
Got an Arris DOCSIS 3.0 modem. Install was pretty clean and quick. Update as of 2/23/2014 I went on and replaced the modem about a year ago with a Motorola SB6121. Great little box. Saves me some $$$ with the rental fee. Then about a few days ago, we got bumped from 10/1 to 15/1.5. And honestly, I'm seeing it go a little higher. Keep on trucking Suddenlink. MUCH better than AT&T in this town now! Update as of 5/23/2018 Had some issues earlier this year when they switched out some hardware (we're bonding at 4/2 now). Seemed to hate the 6121 so I went on and got the Arris 6183. We're still 15/1.5. I'm trying to hold out but it's getting harder. Still faster than AT&T ( who offers only 6/.768 on my street). Update as of 7/8/2018 Price increase...now almost $60 for 15/1.5. Could be worse but still... Update as of 12/4/2019 So after our tornado in April, things have went downhill. MDD Timeouts, service dropping constantly, broken equipment...Supposedly we were in line to get upgraded/switched to All Digital in October and speed increases. I don't think anything has happened. I can tell you that my modem has bonded now to 12/2 but only the original 4 are still active. Not to mention the teeth you have to pull to get something fixed/done around here (2+ hour wait on the phone just to register the modem that I had to replace???). I even resorted to just using social media (Twitter mostly @SuddenlinkHelp) which usually I got quick responses but now that slowed down to a week before I got a response. I really hope 2020 you guys improve. Especially in this area...15/1.5 for $60+... Update as of 3/2/2021 No. I can't take this anymore. The constant errors, poor speed, and terrible customer service has basically....I don't know. Connection down since 2/26/21. Latest a tech can come: 3/26/21...................I have reported and reported over and over about the downed line, the MDD Timeouts, the constant drops and no resolutions, I'm basically done. It's a pity and a shame that you can't get any...ANY type of service here in San Augustine. AT&T: nope. 3/.5 is the fastest on my side of town. I can't remotely monitor my property for the safety of my grandmother (95 years old) due to this. We live in a world where $$$ reigns supreme. 7/20/21 - Service Cancelled about a few weeks ago. I've moved on. Not paying all that a month (80+) just for timeouts, dropouts when it rains, poor speeds, etc. Nope. Nope. Nope. Maybe one day if they improve the service here (upgrades, etc.) I might...mmmiigghhttt come back but...no. member for 13.8 years, 1313 visits, last login: 76 days ago updated 245 days ago
Fast, reliable and reasonably priced. member for 19.9 years, 30 visits, last login: 274 days ago updated 274 days ago
Have gigabit plan. Installation was 4 years ago. From what I remember tech was rock star. Pulled new coax from pedestal all the way to modem. But since then service has been less than reliable. Have contacted support on occasion. Go through regular procedure of over the phone support and last time tech was dispatched all they did was drop in a couple of attenuators. Which I promptly removed a week later when my service completely stopped working. Even purchased my own modem. Have finally settled on having 50Mbps AT&T Uverse as backup internet when Suddenlink goes offline daily....So, poor service, poor support, over-priced.... member for 7.8 years, 186 visits, last login: 186 days ago updated 1.1 years ago
Fast forward two weeks later and of course it isn't delivering anywhere near the speeds it should. Good luck getting anyone to come out and investigate. After 35 days finally got someone out. They said the modem was junk and put a new one in. Of course I got zero credit for not having internet for a month. Lately we've been having city-wide outages like mad. The last one something happened to my line. They sent a tech out who shrugged and left. 10 days later another one shows up and tinkers with the pedestal and gets it back online. He's a decent guy and says the company is going to hell in a hand basket. Agian, call it for credit for no service - was told NO! Long story short, avoid this horrible company like the plague. We are supposedly getting municipal fiber come summer and I can't wait -- I'll rip this cable out of the wall when that day gets here. STAY AWAY! member for 16.7 years, 988 visits, last login: 4 days ago lodged 1.2 years ago
Signed up for 400 Mbps service. Modem/router installed. Locked down, so it's a pain in the *** to make any changes. Called technical support. Waited for a ******* hour. Spoke to some ***** who reset the modem. Speed was still just as slow. She said it would take 15 minutes for it to reach full speed. I told her she was full of ****. I asked to speak to a supervisor. She told me that there were no supervisors available. This service *****. They have terrible customer service and their internet service is ****. Avoid these *******. Modem/router is a Hitron CGNM-2250-SDL. UPDATE: We have had no less than 5 separate techs attempt to fix our service. They all come to the same conclusion that the problem is further upstream than the pole, and that's as far as they go. The quality of technicians varies quite a bit. Some of them are terrible, and liars as well. One guy tried to tell me that my coaxial cable had been "fried by electicity" he pointed to the oxidation on the copper conductor and said that it was burned and that that was our problem. I had him connect the modem at the demarcation point. Same result. He replaced the cable from the pole to the house and it didn't help. He did a crappy job of that too. Nothing has ever come of all of the service calls. We have another one scheduled for the morning of July 4th. (That's going to cost them some overtime -- GOOD.) I guess I will just keep calling and making them send technicians. At least that will guarantee that our service will cost them more than they can possibly make off of us. Suddenlink is THE WORST ISP I HAVE EVER ENCOUNTERED. member for 5.7 years, 11 visits, last login: 326 days ago updated 1.7 years ago
I have the highest tier 1 Gig line with unlimited download and upload. Their service has been rock solid for me for the two years I have had it no issues on that end. I did replace the supplied router and modem with a Motorola MB8600 DOCSIS 3.1 and a TP-link Archer C5400X router to take full advantage of the speed and bandwidth and cut down on latency (The supplied setup uses the puma chipset). We run on avg 20-25 devices at once with 2 of them being PS4's for the kids all our TV's are streaming live TV and apps such as Netflix and Hulu. With my current set up, I have not had any hick-ups, and the gaming has improved dramatically with the reduced buffer bloat and about no latency. I have used this site for speed tests and information for a few years first time actually signing up. This site is the reason I went with the MB8600 as my modem. member for 1.7 years, 30 visits, last login: 1.3 years ago updated 1.7 years ago
My speeds are supposed to be 50 megs down and 5 megs up . Bloat grade is F ( fail ) down load speed is 24 megs down another F ..... (fail ) Tech support call in sucks , they always tell me "no problems in my area " and then they want to set up an appointment for a tech to come to my house and also that it will cost $40.00 for service call if they can not find the problem..... Suddenlink is the only high speed internet provider here in Kingman, Lake Havasu, Bullhead City Arizona, and they know it ! Either play their game or go to the totally slow dial up via Frontier Communications . One other thing, suddenlike has their own speed test, go to it and run a test and it shows 50 Megs down and 5 to 6 Megs up , pure B.S. ..... member for 1.9 years, 1 visits, last login: 1.8 years ago updated 1.9 years ago
Update 02/21/2020 Recently I noticed my ping above 100 on my game server located in Chicago. I have had this server for several years, pinged mostly in the low 20's. I contacted tech support and this is what they said about the ping: From what you sent, it appears that your ISP may be overloading link to Level3 (which is now owned by CenturyLink) or that CenturyLink they may be overloading its link to Cogent (which it seems to be choosing to reach us). On the outbound, we take a different path to reach your IP (Cogent->Telia, though we could also take others -- this was just the fastest). This means that we likely wouldn't be able to help with this one, unfortunately, as we can't effectively influence their inbound path selection; the ISP would have to be involved with that (meaning that you'd need to contact them) =\. I have run several ping plotter tests and this issue continues to cause unplayable pings. This normally occurs from about 5 pm until I am not sure because it is still happening when I go to bed  Update 03/20/2017 Well it has been a while, but once again my pings have tripled and I have spent several hours on the phone with Suddenlink tech support trying to resolve my current HIGH ping issues. After 45 minutes on the phone, I was told that the nodes would soon be split. I asked if this meant that the nodes were once again overloaded and the tech said "yes". I than asked if there was a time frame for this to happen, and was told "soon". I received the following email from Suddenlink: Thank you for your email in regards to your internet service. I appreciate the opportunity to assist you today. I am so sorry to hear of the ongoing issues you're experiencing with the internet service. I can certainly understand your frustration and concern in the matter. There are currently no problems reported in the area on the internet service. Are you connecting to the internet through a WiFi connection? Or a hard wired connection directly to the modem? Thank you for choosing Suddenlink. If you have any further questions, please feel free to contact us Monday through Friday 8:00AM to 10:00PM CST, or 9:00AM to 6:00PM CST on Saturday and Sunday via our online chat at »www.suddenlink.com/conta ··· /#tabs-3, or by phone at 1-888-822-5151 where we are available to assist you 24 hours a day, 7 days a week. While on the phone with tech support, several tests were run and as usual, "there are no issues that we can see", than I was told there seems to be a problem, which I will refer to a senior Tech. I have heard nothing, so I emailed Suddenlink and received the email stating, "there are no problems reported in the area on the internet service". If there are no problems, than why after several years has my ping gone from the low 20's to 60's and 70's.............. that signals a problem to me. I have even gone to near by towns and ran trace routes to the same server that I use from my location, and the pings are GREAT, low 20's, but as soon as the trace route is run from my home, the pings are 60's to 70's....... but there is no problem. 02/14/2014 Have been pretty happy since last update, however, for the past couple of weeks, my pings have doubled and download speeds are about half of what I pay for. Started checking to see if problems was on my side of the modem. Ran line quality test and failed 3 of the 5 tests performed. Ran test three days in a row and same results. Low bandwidth 69% loss, medium bandwidth 100% loss, and high bandwidth 100% loss. Further investigation points to equinix-dal.suddenlink.net hop, this hop has shown 17 icmp loss over the last 14 days. Ok suddenlink lets jump in there and solve this problem. I will wait for a fix, if none occurs, I will again revisit and change my review of Suddenlink. Couple traceroutes from 02/04/20 see at the bottom Update 09/11/2013 Pretty stable for the last several months, once in a while pings are high and downloads are slow. Received a letter from Suddenlink stating I could upgrade to 50MB/3MB and save money, basically $95.00 per month. I called spent almost an hour on hold. Finally got to speak to a rep. was informed that in my area the highest speed was 30MB/2MB, which I already had. I asked why I was paying over $130.00 a month for less than what the letter stated I could get for $95.00 per month. Rep could not answer that question, however, stated she could give me a discount for the service I was receiving.............. hahahaha discount amounted to less than $2.00 per month. I would likje to see some other service provider come into our area so Suddenlink would have to adjust their over priced service to a more reasonable price. Update 10/26/2012 Last night during the world series game 2 top of the 2nd inning, cable went out and the internet too. I called and was told that there was an outage and the techs were working to restore service as soon as possible. At 12am still no internet or cable. I got up this morning at 6am and still no internet or cable, so I called again. This time I was told that the techs were performing scheduled maintenance. At 2pm, still no service, I called again and was told this time that there was an outage and techs were working to restore service. About an hour later, I noticed a Suddenlink truck at the house next to mine. I went out and asked the tech if he knew what was going on and explained what happened last night, and today. He smiled and said the phone people should have noticed that this was an isolated outage, about half the people on my street, and the problem was a blown fuse in the amplifier on the street I live on. To say the least I am one pissed of individual, the issue could have been solved last night if the phone people would have done their job instead of saying it was an outage effecting several areas in WV. I have therefore decided to give Suddenlink new rating across the board WORST in all fields! Thank you Suddenlink for causing me to miss the 2nd game of the world series! Update 7/21/12 Received upgrade from 10/1 to 15/1 no additional cost and for the time being the pings are back to normal, how long it will last is the only question........ Update 07/11/2012 Now, since last night about 8pm I have major packet loss! Downloads of 72 and 60 up! amazing. See attachments below. Packet loss from 60% to 80% Update 07/09/2012 Had a few months with the pings back to normal, one morning I got on the pc and pings were 20's to 30's, back from 100 to 200, a couple of days ago I noticed the pings were up to 80 to 100, not to bad, but the packet loss of 60 to 80 percent is not acceptable!! Update 02/13/2012 Well amazingly enough the problems continues..... was told by Suddenlink Tech that I was using all of my bandwidth, so I upgraded to the 20Mb/2Mb package. The only positive about the upgrade is the speeds are great, however, ping and freezing continue to be a major problem. Unable to play online games. I have tried at all hours of the day and night with no changes. I have power cycled both my modem and my router. I have changed all cables from modem to router and pc's, no changes.Ran speed test using the one recommended by Suddenlink techs received the following: see attachments below Update 10/25/2011 Well almost two weeks and still the same crap! Suddenlink hops as high as 1200ms, averaging over 70ms!!!!!!!!!!! I was on a server that I usually ping in the low 30's could not move pinging well over 200ms................... really crap! Dial up days are here again! Update 10/13/2011 Here we go again! For the past week to 10 days, pings are up in the 60's to 70's basically double what they normally are. I have done trace routes, several of them over several days..... the problem seems to be all Suddenlink hops. Hop 7,8,9 (173.219.252.252 ,173.219.252.253,173.219.252.96) pings are averaging well over 60's with spikes as high as 1043ms. This is constant, for as long as I run trace route. SIGH........... SIGH.............. ...........Update 12/18/2010 The pings have doubled over the past month or so and as far as tech support is concerned, 1. There is no problem with the signal 2. Everything looks good on our end 3.Must be a problem with your pc I have no options for a different ISP........ stuck with the "NOLINK" Update 2/19/2011 Pings for the time being are back into the 30's and 40's. The QOS is good. I have had an on going problem. Tech support has been to my home several times this month. Each and every time they show up, it is the same old story.... everything looks fine. All of my equipment, cable, modem, etc is well within specs, however the problem is at the node you are connected to. It is overloaded! Suddenlink is aware of the problem and they are going to correct the problem around the first of Dec. 2008. I pay for 6MB down, 256MB up. Most of the time I am lucky to get 3MB down..... using Suddenlinks speed/line quality test, the speeds are OK, but the Quality of Service is and I quote, "measured at 42%, which shows that your connection is unable to produce a constant stream of data. This is key to providing a high quality voice-over-ip connection, so sound is likely to be broken." I have asked that my bill be adjusted accordingly, they, SUDDENLINK took approximately $8.00 off of my bill. Gee $32.00 for a connection that is UNABLE TO PRODUCE A CONSTANT STREAM OF DATA! I guess when you live in an area that only has one cable broadband provider you play by their rules, and pay for what you are not getting! Bottomline Suddenlink is all about the DOLLAR no matter how bad their service SUCKS! Oh and by the way, the techs that have been to my home all have stated that the problem is not in my home, it is in the mainline/node.One of them also stated that and again I will quote, "Suddenlink will probably send someone out with a laptop to test your connection. They always assume that it is the customers PC!" No one has showed up, nor have I been contacted by anyone from Suddenlink, even though, I have asked for further assistance. Update 12/15/08 I received an email from Pete Abel concerning my problem. I replied to his email and the next day I received a call from the local Head Tech. He assured me that they were aware of the problem and its cause. OK so I am thinking this will be an ongoing issue...... I was shocked OMG within a week, I noticed that my pings were down to near what they were a few months ago. After about a week of new improved pings/download speeds, the only issue that I can see is, QUALITY of Service. I only average about 60 to 65%, does not matter what time of day I test either. I am hoping that whatever the issue causing this low QoS will be fixed soon. I have renewed hope in Suddenlink....... not counting the chickens yet but I am again able to play online with a respectable ping! For the moment! The free upgrade in speed is nice. The latency seems to be improving, or I am getting used to it. I purchased another router, installed it today. I did not expect big changes, however, I have seen a slight improvement...... hopefully things will continue to improve, or at least remain stable! Attachments:   member for 21.4 years, 1533 visits, last login: 64 days ago updated 2 years ago
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