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Service install was fine, we had it for almost a year, but I was told by customer service to "cancel the account" because they have no timeline on when they'll get a new node installed in one of their own serviced areas. Apparently their switching everything over from static public IP addressing to a DHCP based CG-NAT system. CG-NAT is awful, and no business should ever be deploying it. Their moving process sucks, and they don't inform the customer that the install date was canceled unless you call, wasted an entire workday I called off just to get this done, only to find out that they canceled it without calling me. I really wanted it to work out, but I can't recommend Metronet to friends/family anymore after the poor experience I received. NO IPV6 anytime in the near future (Only crappy isp's refuse to implement IPV6, their small enough right now that it shouldn't be an issue to implement now, it's only going to get harder as they get bigger) I wanted to update that this company just seems to get worse and worse. Days of 30%+ Packet loss at seemingly random times, uncommunicative support, one even put notes on my account that I am combative and shouldn't be helped because I refuse to remove my router to do a speedtest, my router consistantly hits gigabit speedtests and it makes no sense that it would randomly show 900Mbps down and 1Mbps up for a Metronet speedtest server. On top of high latency in excess of 30ms to Chicago which gets 10ms or less on every other ISP in my area. I asked again this year if they had plans to implement IPv6 and was told that they have no plans to implement it. I recommend getting AT&T or Comcast, at least when they ignore you, they have a proper NOC that monitors the internal network for issues and fixes them without requiring 10 people in your area to call and report the issue. Fuck Metronet. member for 15.8 years, 270 visits, last login: 58 days ago updated 58 days ago
Got Metronet effectively when it was first available in the neighborhood. District sales guy came to the house and pretty much answered all of my questions. Some he was vague on (install practices) but he did offer to do some added work if the install guys could not do it. Turned out - was not needed because of how it is installed. They did take the fiber all of the way around the house and then into the office room. They wanted to have as little cable in the house that the owner was responsible for (VERY nice). In about 10 days they installed the fiber and got us up and running - approx 4 hours. Luckily the terminal is in the front yard so they did not have to pull fiber down a couple houses. In the first 1 to 2 weeks we have some connectivity issues and I beat tech support to the punch as they had not been made aware of it. Within 15 or so minutes we were back online without a problem. After that - connection is very stable. Fiber cable was buried within a couple days of the install. Had some issues with speeds and I finally tracked that down to software for my onboard nic. Once I got rid of that - speeds are in the mid-900s up and down. Website fairly basic but gets the job done. If you are going to be away from the house for an extended time (6 mo I think) you can suspend your service. You do get a 1 time discount if you sign up for ACH and automatic payments. Paper billing costs $4.95 extra. No contract and costs about $10 more than Spectrum 300/15 service. I do use their eero device for modem and wireless and they have an app where the router setup can be done. member for 23.7 years, 14415 visits, last login: a few hours ago updated 358 days ago
I ordered the 200mb/s service (with 75mb/s upload). Service include basic TV and telephone. I believe that the shown price is for the first year discount, so it will probably increase after a year. The basic TV is quite basic -- not much more than local channels. They do have other TV packages, but we don't watch much. Ordering was straight forward. I signed up with a door to door salesman, but it should be possible to sign up at their store. It is not possible to sign up entirely online at present. The fiber terminates at a Nokia ONT in the basement. They also supplied an ZyXEL router EMG3425-Q10A. The router supports gigabit speeds and IPv6. But their network does not provide IPv6 at present. The network can provide gigabit, but I did not need that high a speed. The actual install took around 4 hours. Most of that time, the technician was working outside -- mostly pulling fiber through the conduit that they had installed to the entire neighborhood. I did open a forum thread describing my experience: »Notes on my Metronet service All but one of my speed tests have shown the full speed (or slightly higher). With my previous ISP at around 20mb/s, downloading a 4G linux iso used to take around 30 minutes. Now it takes around 4 minutes. I am on CG-NAT (Carrier Grade NAT). It is possible to order a static IP, but I have not bothered since I am not planning on running a server. I did test a torrent download with KTorrent, and that worked. The uploading part of that also worked. I have KTorrent set to limit upload to 200%, and that went faster than what I used to see with my previous ISP. Update Sept 10, 2019: MetroNet recently switched to symmetric speeds. I was previously at 200/75. I am now at 200/200. For what I normally do, this does not make a noticeable difference. But it is nice to have the extra upload speed should I need it. I recently ordered static IP. This gets me of CGNAT. And performance is greatly improved. I don't notice any difference in speed tests. But ordinary web browsing is more responsve and youtube videos start up noticeably faster. I presume that's due to avoiding the overhead of starting up a CGNAT session. I should note that with ordinary browsing, many sessions are needed because of the interactive advertisements on many web pages. I won't be charged for the static IP until next year. I plan to keep it, because of the more responsive behavior. Update Sept 15, 2021 There really isn't anything to update. The service has continued to be reliable. I don't have to think about it. It just works. member for 19.6 years, 12865 visits, last login: a few hours ago updated 2.5 years ago
This is internet only - no TV or phone service. The price breaks down as $49.95 for 200/200, $9.95 for the ONT rental, and $4.95 for a monthly paper bill, which I could drop, verses $83.00 for 160/12 from Comcast using my own modem. The symmetric speed is nice if you move large files both to and from your network. With the free static IPv4 address I've avoided possible issues with their Network NAT addressing scheme. Customer support are pleasant but no more empowered than Comcast - they promise repeatedly to bury the line but it has yet to happen. member for 12.9 years, 373 visits, last login: 2.5 years ago lodged 2.8 years ago
I ordered it and their contract-whore was too much of a wuss to work with my scared neighbor to get access. With some prodding Metronet sent out a supervisor to do a survey and get access. I demanded they run the line to the pole near my house without my being there and they grumpily agreed. I happened to be home when the puppy hating einsatzgruppen contract-whore looking for dogs to gas shrieked like a Karen to get my dogs inside and then lurched towards me and my dogs like he was going to start something. I scowled and said no and stepped forward and he stopped. I put my dogs inside and let him be. Once I saw he may have done the job I contacted metronet and they scheduled a time. They sent out another contractor who will most likely not be future meat for some redneck's hogs as he was polite, professional and did the job meticulously. His work worked wonderfully well with woefully wimpy hardware. Pros: I'm glad I was persistent. I was never rude. They were never rude on the phone. All of the people on the phone were polite, professional and worked FOR me. All of the Metronet employees I deal with were great. Only one of the contractors performed as a professional. Pros: It works extremely well. Cons: The provided wifi router is a privacy invading pervert, they threw it in and I intend to throw it back at them. I'll stick with an open firmware router I actually own. I can actually get a mesh router cheaper that has open firmware which offers several hundred dollars of features, no perverted snoops and longer range. Cons Web: Their web, chat, online ordering stuff is vile. The people doing chat are incompetent drooling morons. The website was designed by incompetent morons who loath people with disabilities and specifically loath a website that works. I could not make it work with six browsers and a friend could not do so either on a different PC. It was a total failure so I had to call them. Cons Phone automation: Their phone automation is again designed by ignorant hateful morons and is specifically crafted to prevent talking to a human. They should fire the entirety of their web staff, the chat cretins, any turd party webdesigner, clowd clowns and anyone else responsible. I promise to giggle maniacally if they perform defenestration of the programmer and provider of the phone automation system. Cons Contract-whores: Yea labor is in short supply. However if you don't want cretin in your bacon you might want to get them some legal head-meds. member for 17 years, 96 visits, last login: 142 days ago updated 3.5 years ago
Metronet wired our neighborhood over the winter of 2019-2020. I kept getting flyers in the mail from Metronet about the services available in my area, but I also knew I had just renewed my Comcast service in Sept 2019, and didn't want to pay the ETF. Then I saw it... Metronet has a contract buyout option of up to $150 in exchange for staying with Metronet for 12 months. I waited until this would cover the ETF from Comcast before ordering. When I called my local Metronet office to ask questions, Scot was very informative. I decided to go with the 1Gb symmetrical internet service - no TV. The first 6 months are $59.95 and the next 12 months after that are $69.95. Since there is no cap, we decided we're going to try going full streaming, plus I do have an OTA and get plenty of channels from the Chicago area. Scot told me about their Paperless billing discount ($4.95 per month) and told me that using a checking or savings account for automatic bill payment would give me a one-time credit of $24.95 which would effectively make the installation free. Once I committed, Scot was able to schedule an install the same day between 12pm and 5pm. The technician showed up well within that window. Once the technician arrived, we walked around the property to see where Metronet's connection point was and where I wanted the cable brought into the house. The technician was done in less than 2 hours - Thanks Omar! Service so far has been great. Hopefully it won't take too long to get the cable buried, although I've heard some horror stories which has me a bit nervous. We will see. *** UPDATE July 16, 2020 *** The crew came today to bury the cable. I showed them where our invisible dog fence was buried and they didn't hit it. I'm very impressed with Metronet so far. Less than a week from ordering to cable in the ground and rock solid service. member for 21.9 years, 4892 visits, last login: 1.2 years ago updated 3.7 years ago
Ordering was easy! Installers were mostly on time (just a wee bit late) like 20 min's (no big deal). Promo price is $49.95 + $9.95 technology fee + some other $4.00 fee. The total is around $65.00 (ish) for first year. After promo is over up to $75. We just have internet only. I'm coming from Windstream (Lexington). We moved into this house in 2004 brand new and cable was delayed so to have internet we went with (at the time, Alltel). The DSL over the years was fine. We mostly had no problems. Metronet is recently finished most of Lexington so we decided to switch. This is like night and day. The install was free (which they say is temporary). When the house was built, we had CAT5 ran throughout and there is a patch panel in the laundry room (middle of the house). They ran fiber through attic down into the laundry room. Took 4 hours. The router is EERO. We reach 200/200 on all wi-fi devices. Our house is a single story (not very big at 1300 sq feet) Phones, tablets, everything reaches the 200/200. The 2 Roku ultras we have (ethernet connected) both reach 100. Keep in mind my tech knowledge is limited, but I think it's because of the CAT5 (not because of Metronet) but that's OK. It will be 2 weeks Tuesday since the install. It hasn't gone out a single time nor has it slowed down. Fiber still laying across the yard waiting to be buried. I've heard it's usually 2 weeks but it can be a month. I won't be happy until it's buried though. But seriously, we've dealt with 2.5 Mbps upload and now we have 200! Hello!! And when uploading large files, you don't even notice surfing the net or streaming. It's crazy! Back when I would upload a file, not only would it take forever, but the internet would grind to a halt until the upload was finished. (I think that's called buffer bloat) Oh, and when you call customer service...you get someone in the midwest. The last ISP you would reach someone in India. But to Windstream's credit, they do offer help on this site. member for 19.5 years, 1004 visits, last login: 138 days ago updated 3.8 years ago
Overall my experience with the service itself has been great. It has been very reliable and consistently fast, other that issues that we're caused by the extended period of time it took to get the drop buried. I switched from Comcast which has gotten more and more expensive and less and less reliable. Originally I ordered the service, the tech came out the next day and did the install. He did a great job, no complaints there. Did not bury the fibre at the time of install, quite a long run. I live in a town home complex so the line is running in a common area. Well marked, but still a concern. Tech tells me it will be buried within two weeks. Well, two weeks turned into three months. In the between time the line got cut twice by the landscapers and I had to fight to get proper repairs done, and do some of the work myself. Metronet takes zero responsibility for the timelessness of their burial contractor either, they will tell you they are a third party contractor and wash their hands of all responsibility. Not as big of a deal when you live in a stand alone house and it's in your own yard. Much bigger deal when it's a townhome or condo and you're at the mercy of the cooperation (or lack thereof) of the association. Heaven forbid you were in apartment, this would never fly! member for 23.9 years, 8307 visits, last login: 2 days ago lodged 3.8 years ago
Had service for a month and no glitch. Current promo includes free installation and first month. Installation techs were a few minutes past appointed time but were concerned, effective, thorough. Supplied equipment is Zyxel. We ordered the 200/200 (download/upload) package and WiFi is effective throughout the house. Package had no data cap. We also ordered Preferred TV (IPTV) package and added a premium network. Bill approaches $180/mo which is less than what we were paying for slower asymmetrical capped cable. Our service at this time also includes home phone which will likely be dropped at the end of promotion period. Frequent speed tests support the claimed package speeds and we've had absolutely no issues. MetroNet supports user access to WAN/LAN preferences as well as the ability to mesh. We're pretty danged happy with them at this point but I'll update if issues are encountered. member for 22.1 years, 3589 visits, last login: 4 days ago lodged 4.1 years ago
Update: Yet another issue with their infrastructure management. After FINALLY getting the fiber cable buried in September everything appeared to be ok. Until I had my lawn aerated last week. You guessed it...they buried the cable so shallowly (about half an inch) that the aeration procedure severed the cable. So, my service was out for 24 hours. They came back out and ran a new cable...and now I am right back to where I was at the beginning of the summer...cable laying on top of my lawn. The installer did not even use lawn flags to mark the newly laid cable. Instead of calling these folks back out to add the flags, I went over to Ace Hardware and bought 10 lawn flags and placed them myself. My opinion has not changed. The fiber technology is great...the company and their infrastructure management is awful. I have my lawn aerated every year...they never severed my Comcast cable because it was buried correctly. Update: It is now August 15th, and the cable has still not been run through the replaced conduit. I am now calling the Field Operations Supervisor twice a week in an attempt to get this done. The service itself rocks...the company and their sub-contractors...are not good. Update: This company is absolutely pathetic. I have changed my ratings for reliability, Install Coordination, etc. I have been messing around with these folks for more than 3 months now simply attempting to get the fiber optic cable and underground conduit they installed in January replaced. Today, 2 sub-contractors showed-up at my home, totally unannounced, and promptly disconnected my service. They just left without re-connecting the service. I have had no phone and no Internet for more than 6 hours. I have called tech support and they show no record of a scheduled visit at all. The fiber technology is fantastic, but this company is really bad. Stay away from these folks! Update: After nearly 3 months, my opinion of Metronet has only improved. I have experienced no outages or slowdowns during this period. I monitor my line externally 24X7…so even short outages during off-hours would be reported. Speeds have remained where they were at installation, about 970 Mbps down and 258 Mbps up. The great upload speed allows speedy cloud backups, etc. The digital phone has also worked flawlessly. Still love the static IP and lack of data caps. For the money, Comcast can’t even come close. Thus far, the connection is just so reliable, it’s boring…there is simply nothing to troubleshoot. Switched From Comcast residential 250/20 service. The new fiber-based connection consistently tests at 970 down and 258 up No more data caps and the line has extremely low latency/Buffer Bloat. Just leaps and bounds above Comcast at a good price. The upload speed rocks if you are performing cloud-based backups, etc. One thing to note...with the standard dynamic IP service, they use Carrier-NAT, which means that you do not get a public IP address at all, only a private IP So, if you are running servers or use a VPN to access your network from outside, etc., you must pay for a publicly routable static IP. It is $10/month. It also took them 8 days to provision the static IP, way too long in my mind. You can use your own firewall/router even with their static IP service, which is nice. The Nokia ONT is provided by Metronet with no charge. I also signed-up for their VoIP phone service, which also works fine and is only $10/month. Overall, I am ecstatic with the new service. I am monitoring my static IP externally and have recorded no outages since installation. I will update reliability stats in a month or so. member for 23.2 years, 4633 visits, last login: 75 days ago updated 4.5 years ago
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