|
|
view:
topics flat nest |
Comments on news posted 2015-07-30 09:00:03: 24/7 Wall St. and research firm Zogby Analytics polled more than 1,500 adults about the quality of customer service at 151 of the country's best-known companies across industries, asking if the service was excellent, good, fair, or poor. ..
|
  rebus9
join:2002-03-26
Tampa Bay
1 edit |
rebus9
Member
2015-Jul-30 9:17 am
It's CraptasticFor anyone who thinks Comcrap is an unfair moniker, this should serve to reinforce reality. | |
|  | pandora
Premium Member
join:2001-06-01
Outland |
pandora
Premium Member
2015-Jul-30 2:25 pm
Re: It's Craptastic and Directastic too!said by rebus9:For anyone who thinks Comcrap is an unfair moniker, this should serve to reinforce reality. DirecTV customers will now get the same support! The FCC seemed to think this was in the public interest. I wish the FCC required Comcast to not limit bandwidth, provide decent customer support, and a very affordable basic cable and basic internet package for every customer (no means testing, no limit in terms of number of years). There should be no need for a STB in any home, decryption should occur at the gateway to the home. All sets or devices in a home should be able to access any channel subscribed to. $10 a month for basic cable or basic internet, maybe $15 for basic cable and internet bundled. Without any time limit, and for all customers. | |
| | | IanLee
join:2014-11-24
Woodland, WA |
IanLee
Member
2015-Aug-2 8:28 am
Re: It's Craptastic and Directastic too!That's how Europe does it. Entire pieces of infrastructure of fiber well established and set up in countries like Norway (which has some of the best internet in the world), Netherlands, Spain, Italy, etc. Even the more rural areas in these countries offer reasonable internet at reasonable prices.
Here in America? No.
I pay $40 a month for slow ADSL and I expect to only see a fraction of the speeds during peak hours. So my speeds are less than half the speeds I get during the early mornings. If you live in the middle of a town you can get faster packages, but the same bullshit applies. The only real advantage is you have less restrictions.
The cities get the best internet, but even they're lagging far behind compared to other 1st world countries. Even Los Angeles which is the 2nd most populated city in the world has problems with their internet. Even worse for those who live there and have Verizon FiOs, as Verizon is planning to sell their landline service to other companies.
So Comcast, having the worst customer service, has a 300 GB cap, A $10 charge for every 50 GBs you go over, countless miscellaneous fees, several unexplained outages, horrible cable TV, etc etc.
When is America going to wake up and take action? | |
| | | | rebus9
join:2002-03-26
Tampa Bay |
rebus9
Member
2015-Aug-2 8:45 am
Re: It's Craptastic and Directastic too!said by IanLee:When is America going to wake up and take action? I agree, but today's Americans under about 40 or so, are (in general) a passive group who only care about the moment. As long as they have Youtube and Facebook and Twitter, they'll keep their mouths shut. It's "too much trouble" to take action. People in large numbers would have to cancel their internet service, to get Comcast's/VZ/ATT/TWC's attention via Vote-by-Wallet. But if they did that, they couldn't tweet or update FB. And forget about help from elected officials. The major players have those pet politicians in their pockets. This generation doesn't stand a chance because they don't have the will to fight for what's right. If it can't be done by "shaming" a companny via social media, it won't get done. They aren't going to "give up" anything to take a stand. | |
| | | | pandora
Premium Member
join:2001-06-01
Outland |
to IanLee
said by IanLee:When is America going to wake up and take action? Yours is a rare voice in the wild. On threads like this, some just want to hate ISP's, others defend them. Personally I think ISP's have too much influence over the FCC, but that the FCC should get stronger mandates from Congress and the President. The FCC just avoided requiring Comcast to offer everyone a basic tier at a low cost for cable, phone and internet as part of the Sprint acquisition. Instead, customers will discover DirecTV's customer support outsourced entirely or mostly to India. Which is sad. When an ISP wants to take over a company in another state, the FCC can require 99% coverage within 2 years as part of the deal. Our FCC does not. It doesn't matter which party runs the FCC, Congress of the Presidency. | |
| | | | | rebus9
join:2002-03-26
Tampa Bay
1 edit |
rebus9
Member
2015-Aug-2 3:06 pm
Re: It's Craptastic and Directastic too!said by pandora:said by IanLee:When is America going to wake up and take action? Yours is a rare voice in the wild. On threads like this, some just want to hate ISP's, others defend them. Personally I think ISP's have too much influence over the FCC, but that the FCC should get stronger mandates from Congress and the President. Agreed, but it's certainly not going to happen any time soon. Congress is trying to undo net neutrality and if necessary, de-fund the FCC to accomplish it. » www.washingtonpost.com/n ··· it-work/Congress is full of paid-for politicians and old men trying to regulate technology they don't even understand. Because their telecom campaign contributors and lobbyists tell them to. Forget what's good for their constituents. Money talks. Then we have idiots like Jeb Bush decrying the regulation of the internet with 1934 legislation-- proving he has absolutely NO CLUE what he's talking about. » www.techdirt.com/blog/ne ··· ty.shtml(Disclaimer: I was a republican for decades before turning independent, because I couldn't stand what the republican party had become.) | |
| | | | | | IanLee
join:2014-11-24
Woodland, WA |
IanLee
Member
2015-Aug-13 6:18 am
Re: It's Craptastic and Directastic too!Most of these people are well in their 60s and 70s. Some of them were once hippies in the Cultural Revolution, supporting the cry for change and adapting to new standards.
Now they are the opposite. These people don't even know how dial-up and DSL work, let alone cable and fiber. Jeb Bush would probably fit right in at home in the 1930s Great Depression, the 1950s McCarthy Hearings and the White Supremacy of the 1960s.
These clowns are stuck in the past, and will pay to prevent America from moving forward into the 21st Century. | |
| | | | | | | rebus9
join:2002-03-26
Tampa Bay |
rebus9
Member
2015-Aug-13 10:58 am
Re: It's Craptastic and Directastic too!said by IanLee:These clowns are stuck in the past, and will pay to prevent America will be heavily influenced by lobbyists and big campaign contributions from telcos and cablecos, to prevent America from moving forward into the 21st Century. There, I fixed that for you. | |
|
microphone
Premium Member
join:2009-04-29
Parkville, MD |
I 'M SURPRISED!I think I just voided the warranty on my sarcasm meter. | |
|  Zenit_IIfxThe system is the solution
Premium Member
join:2012-05-07
Purcellville, VA |
ComcasticComcast can be summed up in one sentence. An excellent engineering team saddled with an incompetent customer service, billing, and management team.
If Brian Roberts actually cared about more than just empire building he would look for ways to reduce use of contractors, train premises techs better, and improve service beyond lip service.
Personally I dread ever calling in for support - they normally break more than they fix. Most of the time the service is nearly perfect - HSI is fast and consistent, TV is OK, Phone is Phone. Billing is a clusterduck, support has the IQ of a potted plant, most of the field techs are totally unaware of how their own technology works.
Me: "Do you have any modems with 8 channel bonding or more on your truck?"
Tech: "8 Channel? WHAT? We only do 1 channel! What you talking about?"
This actually happened, in 2015. Apparently we are still on DOCSIS2.0 and my 150mbps service is a lie. | |
| |  karpodiemHail to The Victors
Premium Member
join:2008-05-20
Troy, MI ·WOW Internet and..
·Comcast XFINITY
|
karpodiem
Premium Member
2015-Jul-30 10:06 am
Re: Comcasticsaid by Zenit_IIfx:Comcast can be summed up in one sentence. An excellent engineering team saddled with an incompetent customer service, billing, and management team.
If Brian Roberts actually cared about more than just empire building he would look for ways to reduce use of contractors, train premises techs better, and improve service beyond lip service.
Personally I dread ever calling in for support - they normally break more than they fix. Most of the time the service is nearly perfect - HSI is fast and consistent, TV is OK, Phone is Phone. Billing is a clusterduck, support has the IQ of a potted plant, most of the field techs are totally unaware of how their own technology works.
Me: "Do you have any modems with 8 channel bonding or more on your truck?"
Tech: "8 Channel? WHAT? We only do 1 channel! What you talking about?"
This actually happened, in 2015. Apparently we are still on DOCSIS2.0 and my 150mbps service is a lie. the thing is, this is by design. They aren't interested in hiring talent ($$$) to solve support issues. The money all goes back to Philly, so they can buy eyeballs (worthless content companies) and a failed attempt to expand their regional monopoly. | |
| | | | |
Re: ComcasticComcast mgmt was far more concerned over the last 20 years about being the #1 Cableco, so acquisitions, finance, and engineering team assistance were where they place their bets. As Zenit said , service, billing, & mgmt all suffered, while climbing to the top of the industry was the main goal. | |
|
|  chip89
Premium Member
join:2012-07-05
Columbia Station, OH |
to Zenit_IIfx
Actually that's unfair to potted plants they at least do there job and look pretty! | |
| | rebus9
join:2002-03-26
Tampa Bay |
to Zenit_IIfx
said by Zenit_IIfx:Comcast can be summed up in one sentence. An excellent engineering team saddled with an incompetent customer service, billing, and management team. This mirrors Verizon. Great network, and really talented engineering teams. I've had rare occasions to interact with a couple guys hidden behind the elite-only doors at the NOC in Boston, and they were sharp. I mean primo talent. But the customer service department is a total crapshoot. It runs the spectrum from "got lucky and was connected to a helpful clued rep" to "how can a human being be THIS dumb". | |
| | | Zenit_IIfxThe system is the solution
Premium Member
join:2012-05-07
Purcellville, VA |
Re: ComcasticIf you only look at their FiOS, Wireless, and Backbone/Longhaul networks yes their network is fantastic. Their Copper network is comparable to Pakistani quality due to general neglect and age. VZ people (not support)? Great. VZ Field techs seem to know their stuff. I enjoy dealing with them. Comcast techs? Much more of a crapshoot. Every VZ field tech I talk to locally always laments how the company makes it impossible or very difficult to expand service (be it FiOS or DSL) to customers. | |
| | | | rebus9
join:2002-03-26
Tampa Bay |
rebus9
Member
2015-Jul-30 12:37 pm
Re: Comcasticsaid by Zenit_IIfx:If you only look at their FiOS, Wireless, and Backbone/Longhaul networks yes their network is fantastic. Their Copper network is comparable to Pakistani quality due to general neglect and age. I should have been more clear. When I wrote that, I was thinking of from the CO inward. Their copper infrastructure has become a homeless orphan. FIOS is pretty solid-- for the most part. Where VZ really shines is infrastructure, not including last-mile. If you overlook their evil, slimy, underhanded peering games. | |
|
| logger
join:2012-06-14
Carmel, NY
1 edit |
to Zenit_IIfx
said by Zenit_IIfx:Comcast can be summed up in one sentence. An excellent engineering team saddled with an incompetent customer service, billing, and management team. In my experience the engineers of the system that serves my address were incompetent, too. They changed the digital signal configuration to one with errors. As a result, the statement that Comcast's made at that time that "a TV with a QAM tuner will receive Limited Basic channels without a digital device", was not longer true. I reported the problem to Comcast, but Comcast did not effectively address the problem. The previous owners of the cable system that served my address provided satisfactory service, and I remained a customer for decades. Comcast provided unsatisfactory service, and I stopped being a cable customer. | |
|
| |
What's the incentive to get better?What is the incentive to get better? Still today, a majority of customers don't have a choice.
Until, it starts to really hit comcast's bottom line, the culture isn't going to change. | |
| |  FureverFurryRIP Daphne: 3/12/05 - 6/19/12
Premium Member
join:2012-02-20
49xxx
ARRIS WBM760
Vonage VDV-21
|
Re: What's the incentive to get better?said by davidc502:What is the incentive to get better? Still today, a majority of customers don't have a choice. Not only do a great many people not have a viable choice, Comcast has zero/zip/nada incentive to change their business "model". New subscribers continue to get lured in with what appears to be a great rate, not realizing what happens when that promotion ends. The continued billing errors, CSR PR disasters ... it's gone on for years. Yet they put bandages on the issue (ala the VP For Apologies) and don't actually DO anything. THAT is the meaning of "awesome"  | |
|
 EliteKiss My Ass
join:2002-10-03
New Haven, CT
TP-Link TC-7650
ARRIS SB8200
|
Elite
Member
2015-Jul-30 9:52 am
Hah!Two things here:
1) That picture of the crashed Comcast van is fucking hilarious, and a seemingly accurate portrayal of the company itself; always fucking up. If I saw that on the side of the road, I'd snap a photo. Props to whoever did.
2) It's extremely impressive that they somehow, despite all the PR bullshit about "constantly working to improving the customer experience", manage to actually _get worse_. I don't know how they manage to do this, but I admire them in that respect. They routinely find creative ways to become more terrible.
Fuck you, Comcast. I'm glad you're not my cable provider. | |
| | |
NO to ESPN
Anon
2015-Jul-30 10:01 am
Instead of Spending Money on Useless Marketing . . .XFinity is a vain attempt at trying to disassociate the customer from the name Comcast. | |
| | | |
ham3843
Member
2015-Jul-30 10:20 am
Re: Instead of Spending Money on Useless Marketing . . .said by NO to ESPN :XFinity is a vain attempt at trying to disassociate the customer from the name Comcast. They worked that angle really aggressively for the past four years now, but it hasn't worked and more recently they have started to revert back to using the Comcast name. They are not even fooling the dumbest customers, that is quite a feat in and of itself. Bahahahaaa. | |
| | | |
to NO to ESPN
Actually it was to compete with the branding of Uverse by at&t and it helped to disassociate  Kill 2 birds with 1 stone? I don't think it worked. | |
|
| |
Global postioning satellite interfaces on Comcast Cable Work VehiclesComcast Cable Communications upper management installed GPS units on all work vehicles , Now they are able to watch you in real time with a Google Map Interface at a street level detail . It was a sad day here at Comcast Cable when they did this in regards to the workers who work here.They have even track our speed that we are riding at throughout the day. It is also true that they are able to get the History of where your work truck has traveled from the past. Comcast Cable Local Management has made it very uncomfortable for workers to work there anymore. | |
|  rdljr
join:2015-01-03
Raleigh, NC |
rdljr
Member
2015-Jul-30 1:54 pm
Comcast wifi used to suckAt our house in CO, out Xfinity gateway didn't even make a wifi signal 6 inches until the Comcast head of the Roaring Fork Valley and the awesome tech Chris came to fix it by giving us a brand new XB3 Modem. | |
| | |
Comcrapstic
Anon
2015-Jul-30 8:04 pm
speed test from today.....wow, 1.39 download speed. I am blown away with how poor our connection is. Call the, and they have us reboot this, that, unplug, reset, switch network cables..... Stall...... Yea, it still sucks. We ran new RG6 from their demark and it still sucks. But hey they advertise that 2 gig is available now. Are you kidding me? 2 gig for maybe about 1 second and can't sustain it. | |
|
| |
|
·
