 systems2000What? You Say It's Fixed. Hah
join:2001-11-29
Cyberspace |
Comcast DNS's Currently Suck!When I first became a Comcast subscriber, I had DNS problems with them and went to an outside source. Two weeks ago I thought I'd revert back to their DNS's due to the fact I had been transfered to their CRAN system. Well it will be a long time before I use their DNS's again. | |
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com2dsl
Anon
2005-Apr-14 1:32 pm
Re: Comcast DNS's Currently Suck!I was never given any communications that they were down. How hard is it to post a message on a tv channel (assuming that you had basic cable service) that high speed internet is not available? Also if any tech enginer new about the DNS issues, they should have posted work arounds as well?
Turns out SBC DSL recently got placed in my area and I immediatetly switched over today. If I'm going to pay for internet problems, I might as well pay for 1/2 price.
I also called comcast customer service and they were basically begging me to stay. I said I'll call back next week to cancel (again) when my connection at home switches to DSL. Also customer service was throwing everything in to make me feel happy, etc., etc. | |
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to systems2000
69.245.185.182 (j2plastics.com) welcome to use it as a replacement for comcast's DNS workin on other locations too  | |
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to systems2000
Man that sounds painfull. I have had SBC for quite a while now and they have never f&*(ed me like that. I had ATTBI way way long ago and canned that cause they were down for a week. They were purchased by comcast and hey look at that same system, same employees, same crap! I recommend switching to DSL. It is just as fast(dsl being slower is a myth, depends on what package you purchase and speeds faster that cable are only 36.99 in my area) I have never had my internet go down for some gay reason like this. I had it down once because of some account setting and that was for like 30 minutes. The only gripe that I have with SBC is that they farmed all tech support out to india and to get someone that knows how to find their a$$h0l3 while looking with both hands you have to get to 2nd level support. I believe that is US based. At any rate other than that they have my seal of approval.:) | |
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Fatal Vector
Anon
2005-Apr-14 9:38 pm
Re: Comcast DNS's Currently Suck!
I've found that if you call during normal east coast business hours, you get an american who does know his ass from a hole in the ground. At least, I allways have the few times I needed them. Other than a monor problem getting set up, SBC DSL has been utterly dependable.
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SBC_DSL_RUL3Z
Anon
2005-Apr-16 10:02 am
Re: Comcast DNS's Currently Suck!Ah, yes but at least you can understand him/her and if it is some account issue they know that. The issue I had could have been resolved by a level one person. Once I explained what was going on to someone that actually spoke English well enough to understand what I was griping about the issue was resolved. At any rate I just had Comcast sales reps call my house and offer me "high-speed" internet. I could think of a few things that I would rather do than switch my service to them... like you know... set myself on fire. I just feel really sorry for the average joe that doesnt know about this shit and actually signs up. » www.sbc.com/gen/general? ··· l_offersGo there, sign up, ditch Comcast. | |
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Mutiny32Network Security Engineer
join:2000-07-04
Lees Summit, MO
1 edit |
I'd be rude tooIf the service I'm paying an arm and a leg for has been down for a large portion of a week. This keeps happening, and people are bound to be pissed about not getting what they paid for.
I'm a Comcast HSI customer, but I never noticed the outage because I don't use their DNS servers anyway. | |
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|  gate1975mlm
Premium Member
join:2001-09-30
Philadelphia, PA |
Re: I'd be rude tooYep I would be rude too! Comcast is a rip off anyway! | |
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Mladyshy to Mutiny32
Anon
2005-Apr-14 10:36 am
to Mutiny32
Okay, but why be rude to the techs who are trying to help you when they aren't even being given the answers. Believe me, they are just as frustrated as the customers about the issue. And NO I don't work for Comcast, but I do work in technical support and being rude to the tech isn't going to help you any. | |
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GarciaPara
Anon
2005-Apr-14 1:36 pm
Re: I'd be rude tooYou try calling Comcast lately? It is impossible to get a tech on the line. CS agents with no clue staff the line and pass out packets of noninformation, "...it'll be up soon, ok, thanks...buh'bye!"
Voting with my feet here...DSL here I come!! | |
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DNSlogic to Mutiny32
Anon
2005-Apr-14 3:26 pm
to Mutiny32
Granted not all tech support know everything they need to but what would you expect from someone making a few bucks an hour. They are not computer techs, granted Comcast high speed internet is based towards the home user, and I would personally say it is for the above average home user. Only time I had a speed issue it was my fault, if you are dense as can be and still use Microsoft based products kill yourself not your HSD provider. Get firefox from www.mozilla.org, ditch your crap from Norton or Symantec firewalls included, spend the money for a good router, put some memory in your computer and you will not have a single problem. Also keep your computer clean of spyware.
Need help getting your computer clean go to www.computercops.us, they are great. I use antivir for antivirus. Free and never a problem www.free-av.com
And yes I am a computer student and Comcast customer, more than 90% of the time when I speed test I get more than I pay for and with my internet games I never have a speed or bandwidth issue. | |
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 bruin23
Premium Member
join:2004-06-17
San Francisco, CA |
bruin23
Premium Member
2005-Apr-14 9:24 am
This isn't that bad...for members of BBR as we know how to change the DNS to a different server not provided by Comcast. But what worries me is what Joe Somebody, who known nothing more about the internet than to check e-mail, get the latest news, things like that, is doing. Us Comcast users of BBR, we've found a way around this by using alternate DNS servers that aren't Comcast's. By I doubt Joe Somebody knows how to change his DNS servers. Heck, I doubt he even knows what a DNS is. And I'm guessing there's more of these Joe Somebody's than people like us using Comcast.
Comcast really needs to get their act together. The least they could do is send an e-mail explaining how to set up alternate DNS servers to use during this outage, so all of these people could still browse the web.
Just my $.02. | |
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| Mutiny32Network Security Engineer
join:2000-07-04
Lees Summit, MO |
Re: This isn't that bad...Think AOL. | |
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| systems2000What? You Say It's Fixed. Hah
join:2001-11-29
Cyberspace |
to bruin23
I had a friend ask me on Tuesday about the outage. When I explained to him what had happened he wanted me to tell him (while we were traveling in his truck) how to change his. Needless to say, he's one of these customers and i know I'm going to have stop by his house to make the changes to his router. | |
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|  MoracCat god
join:2001-08-30
Riverside, NJ |
to bruin23
Comcast has been reverting people back to the old DNS servers so all Joe Somebody has to do is reboot his machine (or renew his lease on his router) and he'll be up and running again. The problem is that since the phone queues are up into the hundreds, Joe will never be able to speak to a Comcast person so he'll never know he can do this. Fortunately the leases are only for 7 days so it should fix itself in around 3 days.
It would be nice if Comcast would actually tell people there is a problem though. | |
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tyaranon to bruin23
Anon
2005-Apr-14 1:46 pm
to bruin23
OK, I'm one of those who does not know how to change to alternate DNS servers or even has my head around what this means. I'm just a designer trying to upload to clients.
Can you provide instructions on doing this?
Thank You! | |
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Craig W to bruin23
Anon
2005-Apr-14 1:53 pm
to bruin23
Good Advice, EXCEPT that Joe Somebody is not able to check their email because they can't get online. | |
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 SYNACKJust Firewall It
Mod
join:2001-03-05
Venice, CA |
SYNACK
Mod
2005-Apr-14 9:27 am
They should be able to do betterThe main problem is lack of information for the customer:
•During the DNS outage, the network status page did not show any problems.
•The phone support did have a vague message about "high call volume" and "problems in your area", but nothing specific.
The only thing needed would have been a more detailed announcements, mentioning "DNS outage" and an estimated time to fix. If this is a bit clearer, the call volume of people that actually still want to talk to a live support person will drop dramatically.
Keep your customers informed. Many DO know what a DNS outage is.
Next time, setup a web page with instructions on how to change the DNS manually, then announce that page (by IP!) using the automated greeting of the support phone number. | |
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|  FFH5
Premium Member
join:2002-03-03
Tavistock NJ |
FFH5
Premium Member
2005-Apr-14 9:38 am
Failure to communicate Comcast biggest failingsaid by SYNACK:The main problem is lack of information for the customer Comcast continues to suffer from the inability to communicate effectively with their customers where service disruptions are concerned. I mean this is a basic requirement for any communications company. But Comcast appears totally incapable of performing this basic customer service task. I have to conclude that the upper management of the corporation either doesn't care about the customer or is completely clueless about the bad reputation they are earning thru their negligence. | |
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Re: Failure to communicate Comcast biggest failingComcast is not the only company that exhibits this behavior of not communicating with its customers, and probably a behavior internal between intra-Comcast groups, too.
Unfortunately, companies would rather have non-positive 'speculation' market their comopany in a bad light then be professional and honest (and open). Instead, if they are the victim they certainly will not be portrayed as such because of this apparent behavior. | |
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to FFH5
I think this is symptomatic of most ISPs. Bellsouth is just as bad. Because the other guy doesn't actually have a better customer support/information system... they aren't inclined to better theirs. | |
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| PJLess
join:2001-12-27
Scotch Plains, NJ |
to SYNACK
Re: They should be able to do betterI agree with you 100% But you still have to call every time you have a problem. I called Comcast each time there was an outage and I got a call number. I was informed by a very rude Comcast rep if you don’t call the time it happens you will not be able to get credit for the days you are out. I had called the next day after the problem and I was told I have to call the minute is happens. I got credit citing that the lines were busy and disconnecting me for 2 hours the night before that is why I called first thing in the morning. So far I am up to a week of credit from calling. My problem is the constant buys signals and the vague message of long wait times. When I called the next morning the rep did not know there was a problem the night before. Is there no turn over to the phone reps? The reps appear to have to ask someone else is there was an outage the night before. Since slowly Comcast is not becoming the only game in town they should look at giving credit when there is a prolonged problem like this one. They should give 3 to 4 day credits to everyone. It shows good faith. How much money are they really loosing? If you sign up you get 3 months for a cheep price they loose money there!! What would 3 days of credit be a whole 5 bucks? But it shows they care about the customer. Is that too much to ask for? Maybe nowadays it is!  | |
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| |  envoid
join:2002-12-21
Duluth, GA |
envoid
Member
2005-Apr-14 1:20 pm
Re: They should be able to do better3 to 4 days of credits to everyone would be in the millions of dollars lost by Comcrap. For them, that is WAY TOO MUCH to ask for. But they are probably not wanting to say anything cuz then they WOULD have to credit people because of the service downtime. As long as they don't say anything they can say "we didn't see any problems" and laugh all the way to the bank. | |
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MsPrincess to PJLess
Anon
2005-Apr-14 8:19 pm
to PJLess
they will never offer credits like that...why give money away when only a few people call to complain?
that's their theory not mine! | |
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| |  sweep
@sthind01.mo.comcast. |
sweep to PJLess
Anon
2005-Apr-15 9:57 am
to PJLess
Previously, when I called about an outage they did send me a letter that appreciated my patience. They also gave me credit
for 3 free pay per view movies. Of course, to use the credit I'd have to rent toe pay per view thing..... | |
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Think about tonight -- Tax Day EveThink about all the computer noobs getting on tonight for the first time all week to fire up TaxCut or TurboTax and do that quick little "I'll wait until the end of the week" e-File.
Holy christ -- just as long as their network stays up, I can manage MY DNS to do just that. But think about the noobs. The poor noobs who will not be able to file taxes and get audited by the IRS!
IronChefMorimoto | |
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Unregistered user
Anon
2005-Apr-14 9:50 am
Re: Think about tonight -- Tax Day EveI was doing just that last night when the latest outage hit. Fortunately, reverting to the alternate DNS servers wasjust a few clicks away in my router, so I was back up within a minute or two. But there will be some who aren't so lucky.
Yet another reason to own a router.
But I have to ask. Doesn't this look like a DoS attack to anyone? I mean, we have an Australian ISP booting compromised computers because of possible attacks on their DNS servers, and we have a really strange DNS outage on an ISP known for its lax attitude on zombies. | |
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to IronChefMoto
I am in Alpharetta also, not a noob perse but not know how to managem my DNS...is there a good site to learn, I know their purpose just never config'd...thx
escapes | |
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 oliphantI Have 8 Boobies
Premium Member
join:2004-11-26
Corona, CA |
oliphant
Premium Member
2005-Apr-14 9:43 am
The easy solution for rude customers...FIX THE PROBLEM RIGHT THE FIRST TIME, or even the second or third!
People are stick of paying for service with such technical issues. And this after a thread from a CC employee telling us that the problem was fixed ("it won't happen again") and to go back to Comcast's DNS and acting like we're idiots if we stuck with alternatives like Verizon's DNS. That certainly doesn't help the issue. | |
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|  ropeguru
Premium Member
join:2001-01-25
Mechanicsville, VA |
ropeguru
Premium Member
2005-Apr-14 9:46 am
Re: The easy solution for rude customers...Gues they are jsut taking abouther "WHACK!!!" at it... | |
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same companyWasn't this the same company that was on about Docsis 3.0?
,or is it just me.
Not enough coffee...........................yet | |
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CapnKrunch
Anon
2005-Apr-14 9:59 am
Lack of informationI think Comcast would rather fix their problems quietly than admit to their customers that there is a problem. What Comcast doesn't realize is that keeping customers in the dark is worse than the DNS problem itself. | |
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MsSam
Anon
2005-Apr-14 8:22 pm
Re: Lack of informationkeeping their tech support in the dark is a crime as well! | |
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CableSchmable
Anon
2005-Apr-14 10:06 am
What more info?"As does company's refusal to provide info"
Why? What is it some people want to hear? Obviously it is some type of equiptment failure or DDoS attack. Why do some people need the EXACT reason? So you can b*tch with detail? | |
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ricep5
Premium Member
join:2000-08-07
Jacksonville, FL |
ricep5
Premium Member
2005-Apr-14 10:15 am
It's Residential, not CommercialWhile I am not in the habit of defending Comcast, nor should this be taken as such......Comcast HSI is by definition a residential service and not subject to the uptime requirements a commercial service provides and charges for.
If you really need 24x7 uptime, get a second source for your bulk internet or pay for a commercial service with SLA's.
I will go back and re-read the terms of Comcast's service, but last time I looked it was a "best service possible" type of SLA. (Which means you can be down for a day w/o notice or refund if they choose) While this makes Comcast look bad overall and as a user I don't like the hassle, taken as a whole, users need to keep their perspective on what type of service is being supplied here. | |
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Comcast DNS servers are being attacked ....
Its hard to believe Comcast is messing up this bad
on there own. I think Comcast is having there DNS servers
attacked. So far 3 times in a 2 week period their DNS
services come to a grinding halt..?? Most likely there
servers that run their DNS services on aren't config'd
properly or the server isn't config'd correctly.
Comcast should give more details on these outages. Alot
of people must be complaining. Comcast is going to lose some
$$$ for this issue...
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Re: Comcast DNS servers are being attacked ....Check out this write up about the current problem with DNS cache poisoning. I spent the last week learning about hacking, and handling hacking incidents, and it looks like what is happening to Comcast's servers are just the beginning. I personally have had Pacbell/SBC DSL for over five years and very little trouble in that time. But truth be told, it could happen to any ISP. Comcast has a history of poor customer service, and according to my neighbor, they need to go back and work on it some more. Either way, these problems WILL be occurring more in the future as vulnerabilities in the backbone of the internet are found. | |
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Comcast's incompetenceIt is really unfair that Level 3 and other networks, that we informed Comcast users have switched to, should have to bear the burden of Comcast's incompetence.
If Comcast had to pay $2.00 a month for every subscriber using another ISP's name servers or a governmental fine - this would get fixed fast.
Comcast is about raising monthy fees to buy out other networks. They just raised the Internet ISP fee $1.30. Multiply that times 3 million subscribers and that will pay for the Adelphia aquisition in 10 months. Do the math.
Another point -
I run e commerce servers. I have lost my Comcast traffic and my sales are down. For me it's a double wammy, crappy Comcast service and loss of income too.
I just checked my server logs where are my Comcast IP customers? Probably rebooting their modems and screaming!
Write your state legislators, they and the local boys control cable company's behavior at the state level. If a few states start to levy fines or customer credits, companies like Comcast will start spending more on network improvement and less on gobbling up the competition blindly. | |
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I have to say a few thangsOk how safe is CRAN ? what if some one dose a DoSs the main backbone to CRAN ? will all comcast users go down ? Cran sounds bad and Good i think Comcast needs to rethink thease upgrades becuse look at the down time everyone is having | |
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DSL is user friendlyDSL:
1.) It's cheaper
2.) Same download speed
3.) Fast then cable upload speed
4.) Friendly support
5.) Real answers
6.) Quick reply
7.) No DNS problems
8.) Quick fix when there are problems
9.) Zero Tolerance for abuse & an abuse department you can really talk to, if you need too
Cable:
1.) Over $50.00 without added services
2.) Same download speed
3.) Slower then DSL upload
4.) Support half of the time
5.) Pre-recorded answers
6.) Pre-recorded reply
7.) DNS problems most of the time
8.) Quick fix is not in their vocabulary. Further more, it's their policy to say it's your fault or they don't know.
9.) Auto-reply from a computer is their answer for abuse. It could take 7 month - 1yr before a real human looks into it.
In the end, the choice is yours. But why cable when DSL is so much better? | |
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OK, enough with the DSL vs. Cable BSQuit the debates already, that's not what this thread is about.
This Comcast issue is more than not getting to web sites due to DNS resolution, it's effecting email too. My wife in the past few days has sent many many emails related to school projects/papers, trying to coordinate wedding stuff and other very important items. It turns out that none of the emails have gone through, and also without getting an undeliverable notification.
One of her papers for school is now late and she has lost many points. How is Comcast going to fix that? Can they reimburse us for her lost grades?
Come on Comcast, who are you? AOL? | |
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OutofIt
Anon
2005-Apr-14 12:29 pm
No InformationI've been a HSI user for about a year and have not experienced any problems until this outage. I didn't know about an outage until I couldn't get through to Comcast on the phone (no hold, no wait, just "we're busy, call later)and I tried to find some online help in one of the few windows where my connection was actually working. Unfortunately, I only got the headline, then was down again. But at least it was enough for me to know the problem wasn't on my end.
Instead of a "we're busy, call later" message, couldn't they say "we're experiencing a general outage and expect to have fixed in about x hours?" Even utility companies have this kind of feature.
Fortunately, I was only down for two days and things came back up late last night. | |
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|  ftodd
join:2001-04-11
Pittsburgh, PA |
ftodd
Member
2005-Apr-14 12:43 pm
Re: No InformationI have been with Comcast since TCI, remember them? I recently switched DNS servers so hopefully I won't have anymore issues... | |
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MsSam to OutofIt
Anon
2005-Apr-14 8:27 pm
to OutofIt
That definitely would have helped....a quick message saying that the server was down...but that didn't really help either .....people continue to call and check to see if the problem is in their area...of course it is!!!! | |
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Re: DSL is user friendlyWhen SBC was Ameritech, I had DSL, and it was down for 9 days in Jan 2001.
1. Cheaper.
No, my phone bill was $148.00 a month approx, with no frills on my phone other than call waiting, and caller ID
8. Quick fix when there are problems.
No, see above. 9 days without DSL, and I was on dialup.
5. Real answers
No, they had no clue as to why DSL was down. | |
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Matsayz
Premium Member
join:2005-02-08
Las Vegas, NV |
Matsayz
Premium Member
2005-Apr-14 1:33 pm
Where Are You Verizon!?Verizon!? i cant hear you, hello? i cant hear you. you need to put some Fiber to my house, hello? can you hear me now? please, i beg you!
damn, that joke would be great if this was a Verizon problem, can you hear me now? | |
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carlachu
Anon
2005-Apr-14 2:14 pm
so many problemsI have always had problems with comcast ever since I moved from Dial up-Dial up never gave me so many problems. I switched to broadband in feburary. | |
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 TitusMr Gradenko
join:2004-06-26 |
Titus
Member
2005-Apr-14 3:59 pm
where's thebuttmunch that just a few days ago insisted that this wouldn't happen again? When does an IT guy ever say "never" that has an ounce of credibility? Comcast: how high is your blood pressure today? | |
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|  INHCNN
join:2001-12-15
Lansing, MI |
INHCNN
Member
2005-Apr-14 6:17 pm
Re: where's theHOORAY FOR MONOPOLIES! YAY! | |
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