  bokambaChengdu Rocks
Premium Member
join:2002-04-05
Arlington, VA |
bokamba
Premium Member
2006-Sep-21 10:01 am
What's the big deal?As longs as Cingular is not violating the contracts they have with their customers, who cares if they lawfully encourage the unprofitable ones to switch? | |
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Re: What's the big deal?I WISH Cingular would do this with me, I am in a 2-year contract and their service is terrible. | |
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| |  pnh102Reptiles Are Cuddly And Pretty
Premium Member
join:2002-05-02
Mount Airy, MD |
pnh102
Premium Member
2006-Sep-21 10:20 am
Re: What's the big deal?said by higginator:I WISH Cingular would do this with me, I am in a 2-year contract and their service is terrible. Give this a try: » roaminghack.blogspot.com/ | |
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| | | roady1
join:2003-11-13
Cleveland, OH |
roady1
Member
2006-Sep-21 10:54 am
All you gotta do...Call your house phone from your cellphone during "free nights and weekends", answer the house phone and just let the minutes add up...make sure you plug your cell in to the charger for "elongated" call times >:) | |
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| | | | pnh102Reptiles Are Cuddly And Pretty
Premium Member
join:2002-05-02
Mount Airy, MD |
pnh102
Premium Member
2006-Sep-21 11:09 am
Re: All you gotta do...said by roady1:Call your house phone from your cellphone during "free nights and weekends", answer the house phone and just let the minutes add up... What home phone?  | |
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| | | | | Maggs
Premium Member
join:2002-11-29
Jackson Heights, NY |
Maggs
Premium Member
2006-Sep-21 2:20 pm
Re: All you gotta do...Just find a free dialup provider and use your phone as a USB modem, 9.6k /sec, leave it on overnight. | |
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| | | | | |  MaxoYour tax dollars at work.
Premium Member
join:2002-11-04
Tallahassee, FL |
Maxo
Premium Member
2006-Sep-21 4:27 pm
Re: All you gotta do...said by Maggs:Just find a free dialup provider and use your phone as a USB modem, 9.6k /sec, leave it on overnight. Or get the the free Skype and have it call your cell phone. | |
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| | | | thefoxboxgo fox box go
Premium Member
join:2004-10-14
Irving, TX |
to roady1
said by roady1:Call your house phone from your cellphone during "free nights and weekends", answer the house phone and just let the minutes add up...make sure you plug your cell in to the charger for "elongated" call times >:) Heh. Last month I had almost 20,000 minutes of N/W [and Mobile-to-Mobile] usage. I have yet to receive a letter... But then again, I love Sprint. Their text message wait-to-receive times suck, but otherwise... Well, I would never go to Cingular. OK, fine, I have a Cingular phone, but only because the plan is $25 for 2,000 Anytime Minutes with 5MB of Internet and 200 Text Msgs a month... My mom uses it, primarily, though, and she only uses like 200 minutes... "text messaging? internet on the phone? what's that?" would be what she would say... off-topic I am! | |
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| | | | |  Matt3All noise, no signal.
Premium Member
join:2003-07-20
Jamestown, NC |
Matt3
Premium Member
2006-Sep-21 12:07 pm
Re: All you gotta do...said by thefoxbox:said by roady1:Call your house phone from your cellphone during "free nights and weekends", answer the house phone and just let the minutes add up...make sure you plug your cell in to the charger for "elongated" call times >:) Heh. Last month I had almost 20,000 minutes of N/W [and Mobile-to-Mobile] usage. That is a 10 hour a day average. Wow. | |
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| | | | |  StefaniaJezu Chryste, Kubi
Premium Member
join:2003-03-17
Chicago, IL |
to thefoxbox
Good God! My record was 16,000 minutes, I didn't think *anyone* in the world could compare to me. I use those on Cingular though.  | |
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| | thefoxboxgo fox box go
Premium Member
join:2004-10-14
Irving, TX |
to higginator
said by higginator:I WISH Cingular would do this with me, I am in a 2-year contract and their service is terrible. Hah. Yeah. That's why I always buy my phones and everything off of eBay and activate them. | |
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| |  i1me2ao
Premium Member
join:2001-03-03
TEXAS |
to higginator
be friendly with rep, and they can end contract. apparently a few key strokes and you go away.. | |
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| | | thefoxboxgo fox box go
Premium Member
join:2004-10-14
Irving, TX |
Re: What's the big deal?said by i1me2ao:be friendly with rep, and they can end contract. apparently a few key strokes and you go away.. Oh yes, definitely. They don't need a supervisor's approval to do this. If I worked at Cingular, even for a day, I would cancel everyone's contract that I knew if I had that kind of power. Please. | |
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| | | | MaxoYour tax dollars at work.
Premium Member
join:2002-11-04
Tallahassee, FL |
Maxo
Premium Member
2006-Sep-22 8:59 am
Re: What's the big deal?said by thefoxbox:If I worked at Cingular, even for a day, I would cancel everyone's contract that I knew if I had that kind of power. If you did that then you probably would only be working there for a day. Stuff like that is monitored and reports are ran. | |
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| | | | | thefoxboxgo fox box go
Premium Member
join:2004-10-14
Irving, TX |
Re: What's the big deal?said by Maxo:said by thefoxbox:If I worked at Cingular, even for a day, I would cancel everyone's contract that I knew if I had that kind of power. If you did that then you probably would only be working there for a day. Stuff like that is monitored and reports are ran. Thank you for reinforcing my point. | |
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| | | | i1me2ao
Premium Member
join:2001-03-03
TEXAS |
to thefoxbox
oh yes that is why i have a new Verizon cell phone instead of completing my contract with Cingular. just because you are incompetent, does not mean everyone is..
your welcome your welcome!!
ps i just made this up so i could post and seem important.. | |
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| | | | | MaxoYour tax dollars at work.
Premium Member
join:2002-11-04
Tallahassee, FL |
Maxo
Premium Member
2006-Sep-23 12:08 am
Re: What's the big deal?said by i1me2ao:ps i just made this up so i could post and seem important.. I have that a patent-pending on that technique for posting. I will be expecting a check in the mail. | |
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to higginator
Make you phone always "roam" and they probably will. | |
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|  FFH5
Premium Member
join:2002-03-03
Tavistock NJ |
to bokamba
said by bokamba:As longs as Cingular is not violating the contracts they have with their customers, who cares if they lawfully encourage the unprofitable ones to switch? And of course, this whole news item is based on the unverified letter of 1 woman to the Consumerist web site. Are the facts even accurate? Who knows? There is no proof at all about what Cingular offered or didn't offer. And no one at that site tried to verify with Cingular any of the facts. This is just another example of what passes for news these days - unsubstantiated rumors. | |
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| | SD6
join:2005-03-26
Pittsburgh, PA |
SD6
Member
2006-Sep-21 10:58 am
Re: What's the big deal?when there is no other defense -
deny, deny, deny... | |
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| | |  R4M0NBrazilian Soccer Ownz Joo
join:2000-10-04
Glen Allen, VA
1 edit |
R4M0N
Member
2006-Sep-21 11:13 am
Re: What's the big deal?said by SD6:when there is no other defense - deny, deny, deny... He's right. People nowadays take internet news, pictures and even videos as gospel without any fact checking at all. Just look at the doctored pictures during the Lebanese conflict. Had they not been so blatantly staged/edited, people would have taken them at face value. How much would it pain the consumerist to call Cingular for their take and put their comments in the story? If you're going to pass something as news, that's the least you should do. | |
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| | | |  tsu9
join:2001-08-17
Wheeling, IL |
tsu9
Member
2006-Sep-21 11:16 am
Re: What's the big deal?Can't deny the clauses are in the Cingular contract, however. | |
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| | | | | R4M0NBrazilian Soccer Ownz Joo
join:2000-10-04
Glen Allen, VA |
R4M0N
Member
2006-Sep-21 11:17 am
Re: What's the big deal?I wouldn't know... never read their contract. | |
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| | | | | | tsu9
join:2001-08-17
Wheeling, IL
1 edit |
tsu9
Member
2006-Sep-21 11:20 am
Re: What's the big deal?[adam savage]Well, there's your problem.[/adam savage] | |
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| | | | | | | R4M0NBrazilian Soccer Ownz Joo
join:2000-10-04
Glen Allen, VA |
R4M0N
Member
2006-Sep-21 11:26 am
Re: What's the big deal?[PC guy in apple commercial] Touché [/PC guy in apple commercial]  Let's say it is in their contract. She signed it. Unless deemed unenforceable, she's out of luck. | |
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Re: What's the big deal?She signed a contract with another provider who then was acquired, so technically it's not clear she signed a Cingular contract.... | |
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| | | | | | | | | R4M0NBrazilian Soccer Ownz Joo
join:2000-10-04
Glen Allen, VA |
R4M0N
Member
2006-Sep-21 11:39 am
Re: What's the big deal?said by woman in the article :
I had about 5 months left on my daughter-in-laws phone and over a year on the other two phones.
It's pretty clear to me. Suncom was aquired by Cingular more than a year ago and she has two different contracts. | |
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Re: What's the big deal?Does that make the action right?
Or just legal? | |
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| | | | | | | | | R4M0NBrazilian Soccer Ownz Joo
join:2000-10-04
Glen Allen, VA
1 edit |
R4M0N
Member
2006-Sep-21 11:49 am
Re: What's the big deal?said by Minister:The "other side" is a contract written by an attorney. Any PR rep you speak to is simply going to read from a script. What, you think Cingular is a real person with a orange spongy hair-do who is going to tell you the woman wronged them? You mean the orange person is not real? I once was blind, but now I see.... | |
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| | | | | | | | | thefoxboxgo fox box go
Premium Member
join:2004-10-14
Irving, TX |
to Minister
said by Minister:She signed a contract with another provider who then was acquired, so technically it's not clear she signed a Cingular contract.... Two things. 1. Acquired. They're not affiliates-- the unsaid Company was acquired. The rights of that contract are automatically assumed and transferrable to unsaid Company. 2. Automatic One-Year Contract. This is something that really ticked me off. When my friend at RadioShack activated my phone for me (because apparently you can't call Cingular up and activate your own phone and SIM card... really stupid), he told them 0-Year Contract, No contract, and repeated this twice. Lo and behold, I'm randomly visiting Cingular.com's Account and see "2 Year Contract"... They got my contract down to 1 year, after I called Cingular then RS [RadioShack], then C then RS then C... then C rep for RS. The Cingular rep *FOR RADIOSHACK- the last Cingular person I spoke to-- different from the people you can call up at 1-866-CINGULAR* put a note on the file, and I got out of the contract. This would be a GOOD thing, since I paid almost $150 for an unlocked GSM phone to avoid this exact thing. I digress. | |
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to R4M0N
quote:
How much would it pain the consumerist to call Cingular for their take and put their comments in the story? If you're going to pass something as news, that's the least you should do.
It's not worth it, when you're guaranteed to simply get a PR rep who states Cingular is in their right to do whatever they like, at any time - action that is supported by microscopic print written by an attorney. "Right" and "legal" are not synonymous. | |
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| | | fiberguy2My views are my own.
Premium Member
join:2005-05-20 |
to SD6
and when logic doesn't prevail, belive belive belive.. afterall, I read it in the Star!
Come on! You really can't mean that you believe everything you see, right?
TKjunkmail is right on! It's unconfirmed, unsubstantiated, and one account 'as stated'... so, I guess we should all believe it? | |
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| | thefoxboxgo fox box go
Premium Member
join:2004-10-14
Irving, TX |
to FFH5
said by FFH5:said by bokamba:As longs as Cingular is not violating the contracts they have with their customers, who cares if they lawfully encourage the unprofitable ones to switch? And of course, this whole news item is based on the unverified letter of 1 woman to the Consumerist web site. Are the facts even accurate? Who knows? There is no proof at all about what Cingular offered or didn't offer. And no one at that site tried to verify with Cingular any of the facts. This is just another example of what passes for news these days - unsubstantiated rumors. Well, I honestly don't think there is a [legal] obligation for any cell phone company, or any service provider for that matter, to keep someone on their network, regardless of what their reasons are. | |
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| | Matt3All noise, no signal.
Premium Member
join:2003-07-20
Jamestown, NC |
Matt3 to FFH5
Premium Member
2006-Sep-21 12:14 pm
to FFH5
said by FFH5:said by bokamba:As longs as Cingular is not violating the contracts they have with their customers, who cares if they lawfully encourage the unprofitable ones to switch? And of course, this whole news item is based on the unverified letter of 1 woman to the Consumerist web site. Are the facts even accurate? Who knows? There is no proof at all about what Cingular offered or didn't offer. And no one at that site tried to verify with Cingular any of the facts. This is just another example of what passes for news these days - unsubstantiated rumors. Well, it's backed up the Cingular contract: » onlinestorez.cingular.co ··· erms.jspIt says if over 50% of your usage is roaming, they can cancel you. I doubt the Woman is fabricating this if it's backed by the contract. | |
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Unregistered User to FFH5
Anon
2006-Sep-21 12:37 pm
to FFH5
No, this is indeed real. If you go to » cingular.howardforums.com, you can read many posts about people being terminated for excessive roaming. While I don't have a problem with this policy in theory, in practice, it's extremely deceptive because a Cingular phone will display the Cingular alpha tag no matter whose network you're on. So there's no easy way to tell if you're roaming or not. There are hacks on some Motorola phones that will make them display true alpha tags, but these involve connecting the phone to a PC and editing some files, a process than can brick the phone if you don't know what you're doing. Also, I should point out that excessive roaming isn't the only factor that causes a customer to be classified as unprofitable. In fact, there are many factors, not all of which Cingular will reveal. For example, I was on a $46.99 plan (450 AT/5k NW/unlimited M2M/7 p.m. NW) and had a perfect payment history for the four years I was with Cingular, plus I hardly ever roamed. (I know how to check, and I also know Cingular's coverage around here.) At any rate, Cingular's computer deemed me unprofitable, and no one, not several CS reps, not the lady I was accidentally transferred to in the off-net roaming department, not even the lady in the Office of the President, could tell me the reason. My only guess is that Cingular wants to raise their ARPU, and I wasn't spending enough money with them. I also used a good deal of M2M minutes, but that's because many people I know use Cingular. If using over a certain number of M2M minutes is the reason, then Cingular needs to stop advertising them as unlimited. And if my plan isn't profitable, then why are they selling it? So, as soon as I learned I could cancel the rest of my contract with no ETF, I bailed. I'm now with VZW, and I'm perfectly happy. Good riddance to Cingular. It used to be a good company, and maybe it will again someday, but right now, it's more interested in squeezing loyal customers for as much money as possible. | |
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| | | thefoxboxgo fox box go
Premium Member
join:2004-10-14
Irving, TX |
thefoxbox
Premium Member
2006-Sep-21 12:51 pm
Re: What's the big deal?said by Unregistered User :
Good riddance to Cingular. It used to be a good company, and maybe it will again someday, but right now, it's more interested in squeezing loyal customers for as much money as possible.
Very, very, very well-said. When companies get too big to support their own girth, it's just horrible to see what they do to themselves, and us. | |
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to FFH5
I can attest to the fact that these things do happen because it happened to me too. Shills for Cingular can call me a liar if they want to but I am here to tell you that it did indeed happen to me too.
And it's an outrage. These corporate thieves know no shame. | |
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| | banner
Premium Member
join:2003-11-07
Long Beach, CA |
to FFH5
Dslreports news tends to be very credible. Are you suggesting that Karl did not check the facts before he posted the 'news' story? After all, Karl did cite the source as several readers. | |
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| |  mr seanProfessional Infidel
join:2001-04-03
N. Absentia |
to FFH5
said by FFH5: Who knows? There is no proof at all about what Cingular offered or didn't offer. And no one at that site tried to verify with Cingular any of the facts. This is just another example of what passes for news these days - unsubstantiated rumors. I dunno...an internal memo sounds like a fair exposition of company policy. » cache.consumerist.com/as ··· ular.txt | |
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| | | FFH5
Premium Member
join:2002-03-03
Tavistock NJ |
FFH5
Premium Member
2006-Sep-21 7:53 pm
Re: What's the big deal?said by mr sean:said by FFH5: Who knows? There is no proof at all about what Cingular offered or didn't offer. And no one at that site tried to verify with Cingular any of the facts. This is just another example of what passes for news these days - unsubstantiated rumors. I dunno...an internal memo sounds like a fair exposition of company policy. » cache.consumerist.com/as ··· ular.txt I never said there wasn't a policy to get rid of unprofitable customers. I said the dialog between the customer quoted in the Consumerist and the vendor could not be verified. Such as: I called them at the 800 number they provided and complained several times. I had about 5 months left on my daughter-in-laws phone and over a year on the other two phones. I sent them a letter explaining, that no I would not voluntarally do this, If it had been the other way around, they would have made me buy out my contract or turn me over to the credit bureau. Did this all take place as described? | |
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| | | | SD6
join:2005-03-26
Pittsburgh, PA  ·Verizon FiOS
 ·Comcast XFINITY
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SD6
Member
2006-Sep-21 8:04 pm
Re: What's the big deal?You also said...
"And of course, this whole news item is based on the unverified letter of 1 woman to the Consumerist web site."
The news item hyperlinks lead to a HowardForums thread with dozens of pages about this problem with Cingular. The corroboration is sufficiently clear to any objective reader who follows the links.
It is the last resort tactic of lobbyists, PR people and attorneys, when faced with an allegation you can't defend on the merits, that you attack the credibility/background/alliance/etc. of the party making the allegation. Some readers will be fooled, but not everyone | |
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TNswamp to FFH5
Anon
2006-Sep-25 8:51 am
to FFH5
Actually, Consumerist picked it up from AP. It had already made the rounds on several other sites before Consumerist got it. I've been following it for several weeks. | |
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| thefoxboxgo fox box go
Premium Member
join:2004-10-14
Irving, TX |
to bokamba
One thing I have to add is...
Cingular, by default, has a right [and it's in their agreement] to put you into a ONE-YEAR minimum contract/agreement AUTOMATICALLY, with or without any authorization from you, even if you are paying full price for ths phone.
I am not sure if Sprint employs this same... "tactic." That's all I have to say. | |
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pnh102Reptiles Are Cuddly And Pretty
Premium Member
join:2002-05-02
Mount Airy, MD |
pnh102
Premium Member
2006-Sep-21 10:05 am
Find Another Phone CompanyThis isn't the end of the world.
This person has her phone number and can easily get service from whatever provider best serves her area. | |
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 morboComplete Your Transaction
join:2002-01-22
00000 |
morbo
Member
2006-Sep-21 10:06 am
legal?
haven't read the article. is it legal for them to boot you out of the contract?
I say, charge them $200 termination fee for breaking the 2 year contract, and it's a deal!
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So let me get this straight..Cingular advertises UNLIMITED roaming, yet their contract says thay can boot you if you roam more then 50% of the time....
This is NOTHING like the 'unlimited Internet' debate in that their CONTRACT proves their advertisements are fraudulent!
There is NO 'soft limit' here!
The limit is HARD, is specified in their written contract and proves IN WRITING that their ads are fraudulent.
1000 Cingular customers should get together, DELIBERATELY roam, and then file a CLASS ACTION SUIT against Cingular.
They'd probably win! | |
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CSU
join:2002-10-21
Lagrange, GA |
CSU
Member
2006-Sep-21 10:24 am
Games Companies PlaySomehow this seems like a breach of contract case, but there may be a clause in the contract that covers termination at any time without reason. Anyways, it would be interesting to see what a good lawyer could do for her. | |
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gametyme at work
Anon
2006-Sep-21 10:45 am
Re: Games Companies PlayThe games we play at our company are World of Warcraft, Halo 2. Don't tell the boss | |
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|  ff1324Everybody Goes Home
Premium Member
join:2002-08-24
On Four Day |
ff1324 to CSU
Premium Member
2006-Sep-21 11:28 am
to CSU
said by CSU:Somehow this seems like a breach of contract case, but there may be a clause in the contract that covers termination at any time without reason. Anyways, it would be interesting to see what a good lawyer could do for her. Have you even read the article or this thread before barfing up your post? Even the dream team couldn't get anything.  | |
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caco
Premium Member
join:2005-03-10
Whittier, AK |
caco
Premium Member
2006-Sep-21 10:58 am
Cingular sub right hereMy contract with Cingular is up and I was looking to switch just for the fact that they are a competitor to my employer. But when it came down to it, rollover minutes and the ability of their network, it just made sense to stay with them. One of my phone is a 8700c and my wife currently is using it with no problem out of the country. The funny part is that her company uses Nextel and she couldn't use her phone where she was going and had to take mine.
It sucks what happened to this lady but most likely it is in contract they can dump here if she is a economical drain. That being sad she should raise hell and try to get phone unlocked thru Cingular and some type of discount from them. | |
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She was a ATT wireless aka Cingular blue customershe should have switched to Cingular orange by now if not puck her its her own fault she still trying to use her Attws contract thats why she dont have free roaming | |
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I use the unlimited dataA lot... I got a feeling I'm unprofitable | |
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|  Eyeballs
Premium Member
join:2000-04-25
Worcester, MA |
Eyeballs
Premium Member
2006-Sep-21 12:08 pm
Re: I use the unlimited dataI used to be a former AT&T customer at the time Cingular bought them out. Customer service could never help me out because I was a former ATT customer.
They had a 1-800 number setup for former ATT customers but never told anyone it was available. I finally got it from a frustrated store sales guy who was sick of arguing with ATT former customers because, even though our bills said we were Cingular customers, he could do nothing to help people with phone problems.
His answer to me was that I could not get out of my contract without the early termination fee. But there was a workaround. I would have to buy 2 new phones and sign a new multi line contract for 2 years to replace my 1 phone 1 year ATT phone. When I got done laughing, I declined his offer.
As soon as that contract ended, I was done with them. Their business practices were deplorable. | |
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RiseAbove
Premium Member
2006-Sep-21 12:22 pm
it's in the contractby the way it is very clear in the contract that if you use more than 50% of your alloted anytime package minutes you can have your contract canceled. I don't see anything wrong with that, they are a business and they want to make money and you aren't going to do that if you are paying millions in roaming fees to other providers. Now the way they go about canceling people, I know some people who have been, is kind of tacky. | |
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 PStueck
join:2002-11-05
Saint Charles, MO |
PStueck
Member
2006-Sep-21 12:37 pm
Dont See The Big DealI really don't see the big deal in getting all worked up over this. Every cell providor does it, they just do it differently than others. | |
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 AR
join:2000-09-21
Toronto, ON |
This is what lack of competition doesIf there were more competition in the GSM sphere, Cingular would be hoping for customer retention and would have to fight to retain its customers and their revenue. | |
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amungus
Premium Member
join:2004-11-26
America |
amungus
Premium Member
2006-Sep-21 2:30 pm
well of course...Sure, there's a clause in most anyone's contract about that... usually they'll call you or write you and ask you to change to a more localized number, if it's still within their network.. if not, part of those clauses say that they can "let you go" even if you disagree.
What gets me, is I have a friend who signed up for AT&T wireless in AZ... when he moved back to KS, still had the AZ # and contract... they NEVER bugged him about it at all, even though he was likely not on their towers anywhere around here or the (small) town he lived in.
Then again, he isn't the talkative type, and so they probably didn't care one bit.
... this should serve as a lesson to people to read their contracts carefully and if your company has changed hands, to ASK them about their policies before trouble like this happens. For instance, I'm now w/a new carrier, and so far they seem better than the old folks... no roaming anywhere. | |
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 EliteAlien
Premium Member
join:2002-09-27
Plain Dealing, LA
2 edits |
I work for CingularOkay guys,
I have not read this whole conversation, and probably wont post back to it, but let me tell you something...
1. They were doing this 3 months ago in my area. Sending users who used more than 50% of all of their total talk time on 'roaming' towers. It does make the customer a waste of money. An example, for instance, was a customer who used roaming minutes on a Verizon tower, wasted Cingular around $2,300.00 on the roaming charges just for that customer. Now, considering that they only offered 30 people out of my area and type of contract back out due to the roaming, it's not nearly as serious as people think it is.
2. People need to stop using their phones so much. Seriously, when someone talks 3000-4000 night and weekends, and uses 200 anytime minutes, who's wasting who's money? Now, granted, there are many people who don't use their phone like that, but because of those few people we are all seeing rises in taxes as well as contract prices.
3. All cell phone companies have the option to do this, and it is stated in the contract that everyone signs. Therefore, no one can complain that it is illegal. Maybe not a good move for the company, but definitely within their legal standpoint.
I disagree with many things Cingular does, especially the 'no-profit' customers which are ready for an upgrade, but are not eligible due to the fact they aren't seen as monetary gains for Cingular in the Revenue department.
So, there's some serious insight into what is going on. This has been going on with Cingular for, as I said, at least 3 months internally. And keep in mind - only 30 out of some 75,000 people were offered the option of switching providers without being charged a termination fee. So this really isn't something anyone needs to focus on, seriously. All telecommunications companies understand why this is happening, and will probably follow suit with what Cingular has done, just keep an eye out for it within the next 6 months. | |
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Re: I work for CingularAnyone remember the Michael Douglas film "Falling Down"? There was a scene with a fellow wandering around ranting and raving while brandishing a placard saying "Not Economically Viable". Obviously a future Cingular cistomer... | |
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Silky0
join:2006-09-23
Pasadena, TX |
Silky0
Member
2006-Sep-23 2:00 pm
My new wireless laptop won't keep a signal!I haven't had any experience on a wireless network but that shouldn't matter because I have a built-in wireless card and I shouldn't have to do ANYTHING for a connection. Since I got this Dell Latitude D620 in July, 2006, I haven't been able to keep a signal at all. I ordered it so it wasn't tested before I got it. I see several hotspots with great connections but it won't connect. How do I set up a wireless connection? I've had to purchase a dialup to get a connection so what's the use of the wireless laptop? It's moot at this point! BTW, right now I am in a hotel right next to the airport which is a fantastic hotspot, along with others, but it won't stay connected!!!!!!!!!!! | |
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BAck in the old days.....Years ago I had the ATT digital One Rate plan. It was like 90 Dollars per month lots of minutes and all roaming included. It was a triple mode TDMA / AMPS phone I HATED the TDMA quality and where I lived if I went as little as 1 mile away I was wavering between Analog and TDMA, and often missing my calls, as the phone would give a preference to a weak (unusable) TDMA signal over the more powerful Analog signal!
I finally got smart and put the phone in Analog ONLY mode although this affected the battery's useful life severely, I never had any more problems with switching from Analog and Digital. (calls would also not hand off from one to another but this was only a problem when going from Digital to Analog. Analog to digital always kept my phone in analog till the end of the call.) ]
In short ATT never once said anything to me about my phone hack or usage, and I was a very heavy user. Only one time when I went on a trip they tried to charge me roaming of $900.00 . I did wonder if this was from my preference setting Analog only mode. I pointed out to them that I was on the ATT Digital one rate, and they reduced the bill to the normal $90.00 monthly. | |
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?oh i am happy about this new precedent and think it is about time that companies stop letting the customer think that the customer is always right!
we have a web hosting business and at $100.00 per hour billable rate and monthly plans starting at only $24.95, if someone uses more than 15 minutes a month (literally) wasting our time with nonsense they are not profitable clients.
now im not talking about normal support issues, i am talking about people who already received very detailed instructions and FAQs but that refuse to bother reading them. and people who constantly refuse to use our support system but they will call our toll free numbers repeatedly, asking honestly dumb questions.
thanks goodness! | |
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 robs440
Premium Member
join:2003-06-26
Orlando, FL |
robs440
Premium Member
2007-Jul-6 10:04 pm
unprofitable customerswhen i worked there, these customers were making calls from home usually, not having a home phone, and their house was not inside the network, so they were roaming all the time. | |
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