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Comments on news posted 2006-10-01 10:31:41: PBS's Robert Cringley pens a piece about Verizon's "invisible" bandwidth cap for its EVDO wireless broadband service, something our users have been complaining about (particularly those who receive this letter) for more than a year. ..

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NObama
Premium Member
join:2005-11-09
Nashua, NH

1 edit

NObama

Premium Member

Too bad Sprint's coverage sucks

I have had VZW cell phone for over five years, and Broadband Access for almost two years. I think it works great. I am on the road for work quite a bit, and I send/receive dozens of files with attachments as large as 20MB. If VZW cancels my card, I will cancel my phone service and sign up for a Sprint/Nextel data card (I currently use a Nextel for business). Verizon will be the loser in this one, to the tune of $300/mo.

FFH5
Premium Member
join:2002-03-03
Tavistock NJ

FFH5

Premium Member

5 GB not mentioned anywhere; Cringley assuming

The supposed 5 GB limit is not mentioned in the letter to the customer, on Verizon's web site, or in the Customer Agreement, or the TOS. So where does Cringley come up with this number?? Did he guess? Because Verizon can cancel you for any reason at all and you don't have to go over 5 GB to be cancelled.

Here is Verizon's policy:
»www.verizonwireless.com/ ··· iniStart
Unlimited NationalAccess/BroadbandAccess:
Subject to VZAccess Acceptable Use Policy, available on www.verizonwireless.com. NationalAccess and BroadbandAccess data sessions may be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email and individual productivity applications like customer relationship management, sales force and field service automation). Unlimited NationalAccess/BroadbandAccess services cannot be used (1) for uploading, downloading or streaming of movies, music or games, (2) with server devices or with host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated machine-to-machine connections, or peer-to-peer (P2P) file sharing, or (3) as a substitute or backup for private lines or dedicated data connections.

We reserve right to limit throughput or amount of data transferred, deny or terminate service, without notice, to anyone we believe is using NationalAccess or BroadbandAccess in any manner prohibited above or whose usage adversely impacts our network or service levels. Verizon Wireless reserves the right to protect its network from harm, which may impact legitimate data flows.
I think that Verizon should spell out in a much clearer manner the limitations of their service and include it in their advertising. But the terms are clear, no matter how much you don't like them, and legally they can cancel you for any reason at all. It just isn't a good way to keep happy customers.

rachelsfx
join:2004-09-27
Pensacola, FL

rachelsfx to NObama

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Re: Too bad Sprint's coverage sucks

Nextel is better anyway...and faster.

I know a ton of people that have given VZ the boot over this garbage.

One had 10 phones and paid about $4k a month.

The worst part is people are hearing about this crap and not signing up. Ouch!
53059959 (banned)
Temp banned from BBR more then anyone
join:2002-10-02
PwnZone

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Re: 5 GB not mentioned anywhere; Cringley assuming

he did a test obviously. duh its not in the tos, thats why we are calling it an "invisible cap" go back to sleep...

FFH5
Premium Member
join:2002-03-03
Tavistock NJ

1 edit

FFH5

Premium Member

said by 53059959:

he did a test obviously. duh its not in the tos, thats why we are calling it an "invisible cap" go back to sleep...
And what test did he run? He was never booted from the network, so how does he know what transfer amount gets you booted?

From Cringley's own post:
Though I haven't been booted from the Verizon network, I am a user of their wireless Internet product,
He is "Assuming" based probably on what people have told him. He didn't do a "TEST".
NObama
Premium Member
join:2005-11-09
Nashua, NH

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NObama to rachelsfx

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Re: Too bad Sprint's coverage sucks

I hate my Nextel coverage. If I drive from my house in central NH to Boston (80+ miles), my Verizon phone will hold a call the entire time. My Nextel will drop the call at least 10 times. I know Sprint/Nextel is in the process of combining their sites, so coverage will improve, but the question is when will it happen. The only thing going for Verizon, in my opinion, is their exceptional coverage. I like the Unlimted Plan from Nextel @ $199/mo, but the coverage in my area is horrible, including Eastern Massachusetts & Rhode Island where I frequently travel.
Hellrazor
Bah Humbug
join:2002-02-02
Abyss, PA

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Re: 5 GB not mentioned anywhere; Cringley assuming

I heard you are assuming that he is assuming...

Michieru2
zzz zzz zzz
Premium Member
join:2005-01-28
Miami, FL

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Does not matter what exactly is the amount of the invisible cap, there is no need to assume because customers are receiving letters because of data usage and VZ is disconnecting them.

That sole piece of information shows that there is a invisible cap, but does not state how much data is enough data.

I am not going to bring up the same argument over and over of what unlimited means, don't care who Cringley or what he says, I look at what customers are getting. What makes Cringley so special? Nothing he is just another customer.

birdfeedr
MVM
join:2001-08-11
Warwick, RI

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said by FFH5:

said by 53059959:

he did a test obviously. duh its not in the tos, thats why we are calling it an "invisible cap" go back to sleep...
And what test did he run? He was never booted from the network, so how does he know what transfer amount gets you booted?

From Cringley's own post:
Though I haven't been booted from the Verizon network, I am a user of their wireless Internet product,
He is "Assuming" based probably on what people have told him. He didn't do a "TEST".
His test was showing how easy it would be for him, if he used the service as his sole source of internet connection, to go over an amount that would likely get him booted.

A number of ISPs have invisible caps. A number of their customers have been in BBR forums discussing the problem, and in doing so arrive at a general concensus as to what the cap value might be.

What makes you think the piece he wrote is not valid?

Maybe he has a good source who asked for anonymity. Lord knows, in this day and age, the consequences for going public with bad news is worse than in times past. His source could have been warned, curtailed his activity so he didn't get booted. Meanwhile the cap is still invisible.

RTFA
tkz22
join:2005-01-16
Sterling Heights, MI

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I live in the Detroit Area. Last week (Sept 24) there was an ad in the paper for this. In the fine print on the bottom, it did state, that it was limited to 5GB/month, and anything more would be reason to terminate service.
Joe12345678
join:2003-07-22
Des Plaines, IL

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Re: Too bad Sprint's coverage sucks

you need a new sim card to get better coverage.
Joe12345678

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Re: 5 GB not mentioned anywhere; Cringley assuming

said by tkz22:

I live in the Detroit Area. Last week (Sept 24) there was an ad in the paper for this. In the fine print on the bottom, it did state, that it was limited to 5GB/month, and anything more would be reason to terminate service.
how can get away with saying Unlimited when theye have that in the fine print
NObama
Premium Member
join:2005-11-09
Nashua, NH

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Re: Too bad Sprint's coverage sucks

What will a new SIM card do for me?

jgkolt
Premium Member
join:2004-02-21
Avon, OH

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Re: 5 GB not mentioned anywhere; Cringley assuming

he can be connected unlimited times not unlimited bandwidth or capacity
JazzJRabbit
join:2003-09-27
Wheaton, IL

JazzJRabbit

Member

That's misleading and needs to be spelled out as "unlimited uptime", not just unlimited which implies unlimited everything: unlimited uptime and unlimited data transfer.

Fox McCloud
Crazy like a fox.
join:2006-07-23

Fox McCloud

Member

insane...

It's really lame, in my opinion. Why can't Verizon allow the same exact usage of programs that Sprint does? And while they're at it, they might as well make it true unlimited service (in all ways).

What good a a 1xRTT or 1xEVDO if you can only send and receive e-mail, surf, and use a company intranet.

I've been using my phone-as-a-modem for quite some time now (only uses up minutes)...so I do have to watch out for this cap.

It's absurd and insane...However, if Verizon changes their ToS on the internet use, I'll change my opinion...psh, like either is going to happen.
ke4pym
Premium Member
join:2004-07-24
Charlotte, NC

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Re: Too bad Sprint's coverage sucks

said by rachelsfx:

Nextel is better anyway...and faster.

Erm, Sprint/Nextel use the same technology. They're not any faster/slower than VZN when it comes to EVDO wireless broadband access.

Sprint might be a little quicker at getting its network upgraded to rev.A than VZN, however.
matrix3D
join:2006-09-27
Middletown, CT

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My friend in NY has Nextel and even he says it's absolutely horrible. I can NEVER reach him on his cell phone as it apparently will ring three times on my end and go into his voicemail... while it never even rings once on his end.

tsu9
join:2001-08-17
Wheeling, IL

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Re: 5 GB not mentioned anywhere; Cringley assuming

"So I ran a two-day experiment. I installed a bandwidth monitor (it is in this week's links) on my Windows notebook and forced myself to use that machine exclusively for two days. The monitor reports bandwidth usage on a per-day basis, so I divided five gigabytes by 30 days and came up with a target of 166 megabytes per day. And my two-day average was... 187 megabytes."

I told you I get a lot of e-mail.

So if I were to use my "unlimited" Verizon account for more than the few days per month I presently do, the company would no doubt cancel my account.


Taken from the website.
Joe12345678
join:2003-07-22
Des Plaines, IL

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said by JazzJRabbit:

That's misleading and needs to be spelled out as "unlimited uptime", not just unlimited which implies unlimited everything: unlimited uptime and unlimited data transfer.
and they charge you $175 early termination fee if you go over
That is bait and switch.

Anonymous88
Premium Member
join:2004-06-01
IA

Anonymous88

Premium Member

Ouch

"If you continue to use too much bandwidth, your account will be cancelled and you will be charged the $175 early termination fee."

Wow I'm sure glad I don't use Verizon and never will. They are so overpriced.
TheRageAK
join:2006-10-01
Anchorage, AK

TheRageAK

Member

So anything under 4gb is unlimited?

Good thing for verizon, "false advertising" doesn't apply to large corporations.

ftthz
If love can kill hate can also save
join:2005-10-17

ftthz

Member

wait...

they can terminate your service and charge you the early termination fee... that's highway robbery or in this case internet theft ;P

N3OGH
Yo Soy Col. "Bat" Guano
Premium Member
join:2003-11-11
Philly burbs

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Re: Too bad Sprint's coverage sucks

Sprint might be better, but just about everyone I know who has a Nextel is dropping them when their contract is up. Just about everyone I work with had a Nextel phone, just for the direct connect. It was a good feature, but the damn thing almost never works. The coverage is terrible, and the price is inflated.

I dropped my Nextel last November. WOW, my cell phone actually works now.

Nextel is getting a horrible reputation for coverage and service, at least on the East coast....

TermFEE
@bellsouth.net

TermFEE

Anon

They do not charge the early termination fee

off of personal experience they dont charge the early termination fee. They just cut your service. Since they cant prove that you were using your phone againts the TOS, they cant charge you.

jgkolt
Premium Member
join:2004-02-21
Avon, OH

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Re: 5 GB not mentioned anywhere; Cringley assuming

no that is not bait and switch. When you sign up you are aware in the contract of the 175$ terminination fee. I had a problem with reception and they let me cancel my account without any cancelation fee.
jgkolt

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Re: wait...

when they cancel you they don't charge you the termination fee. they broke the contract therefore they don't pay nor charge you a termination fee. IF you terminate the contract they YOUR penalty is the 175$ fee. Don't distort the facts.

GeekNJ
Premium Member
join:2000-09-23
Waldwick, NJ

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Re: 5 GB not mentioned anywhere; Cringley assuming

No, their advertising, which I have a pamphlet of, explicitly states multiple times, in all caps, UNLIMITED in the bandwidth column.

No where on the pamphlet does it state what it does on the web site, including the bolding:
said by Verizon :
Unlimited NationalAccess/BroadbandAccess:
Subject to VZAccess Acceptable Use Policy, available on www.verizonwireless.com. NationalAccess and BroadbandAccess data sessions may be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email and individual productivity applications like customer relationship management, sales force and field service automation). Unlimited NationalAccess/BroadbandAccess services cannot be used (1) for uploading, downloading or streaming of movies, music or games, (2) with server devices or with host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated machine-to-machine connections, or peer-to-peer (P2P) file sharing, or (3) as a substitute or backup for private lines or dedicated data connections. NationalAccess/BroadbandAccess is for individual use only and is not for resale. We reserve right to limit throughput or amount of data transferred, deny or terminate service, without notice, to anyone we believe is using NationalAccess or BroadbandAccess in any manner prohibited above or whose usage adversely impacts our network or service levels. Verizon Wireless reserves the right to protect its network from harm, which may impact legitimate data flows. We also reserve the right to terminate service upon expiration of Customer Agreement term.


GeekNJ

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. dup .
kash1
join:2005-08-13
Houston, TX

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Re: wait...

yeah if they terminate u, i dont think u have to pay ETF
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