http://www.dslreports.com/forum/Managements-Request-1223503 en Thu, 24 Mar 2022 20:14:24 EDT Thu, 24 Mar 2022 20:14:24 EDT http://www.dslreports.com/forum/Re-Managements-Request-1228044 --
Peace! :)]]> http://www.dslreports.com/forum/Re-Managements-Request-1228044 Sun, 05 Aug 2001 02:03:15 EDT http://www.dslreports.com/forum/Re-Managements-Request-1227894 Seriously though, it would seem cheaper to use the net, than to have a bank of 800#'s on hold for hours. If I remember right, they are by the minute billing for 800 calls.
Too bad, I have told Darrin that I think you guys should be in here.
Good luck, too bad, do your job, whatever they want.
Sounds like the 'process' is bad though.
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Sooty's Da Man]]> http://www.dslreports.com/forum/Re-Managements-Request-1227894 Sun, 05 Aug 2001 01:08:54 EDT http://www.dslreports.com/forum/Re-Managements-Request-1227846
You have given much needed advice and counsel to those of us who are troubled souls in the DSL land called EarthLink/Mindspring.
Now, take a long deep breathe, let it out slowly, and you'll feel relaxed again. That way you can still do your job the right way, and when you get home, you can come here and counsel us once again.

Hopefully, (then again, maybe not) your bosses will see the error of their ways and change their minds. Until then, hang tough and don't let it get you down.
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Find ET and Save a Life.]]> http://www.dslreports.com/forum/Re-Managements-Request-1227846 Sun, 05 Aug 2001 00:56:37 EDT http://www.dslreports.com/forum/Re-Managements-Request-1225251
Ravenink, you're a credit to your employer, and it's too bad about their tunnel vision. If it were up to me, you'd be in charge of tech support for EL/MS, because the clueless, rude people some of us have had to deal with (in honesty I have not as yet) should either take their cues from you or leave.

I'll have to say I'm not all that surprised, because I've seen my share of appallingly stupid management decisions, and have actually begun to see the rationale behind some of them (have to go home and meditate for 6-12 hours to clear this up) on occasion. They see a rule book and they know the way they run their company. Anything else is different, and different is bad, and needs to be stamped out.

EL is, as large, the-rule-book-is-gospel type companies go, about average. They're cutting off their noses to spite their faces because they're mad about having shot themselves in the feet earlier (all upper management collectively, all at once) that day.

I've done things unofficially in my career that could have gotten me in hot water several times, because it was just the right thing to do at the time, and each time it helped my employer's reputation as well as my own. I think most of us here understand that by-the-book is the way we do things officially, but unofficially we do what our conscience demands, only quietly. SSSHHHHH!

Thanks for all your help.

-DrStrange
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Trying to get off the data goatpath and onto the information super-highway]]> http://www.dslreports.com/forum/Re-Managements-Request-1225251 Sat, 04 Aug 2001 14:25:15 EDT http://www.dslreports.com/forum/Re-Managements-Request-1224685 Again, sorry to hear about poor (mis)management decisions, and I can certainly see why you are PO'ed-try to sincerely help people and this is what happens. A slap in the face.

mike]]> http://www.dslreports.com/forum/Re-Managements-Request-1224685 Sat, 04 Aug 2001 12:04:21 EDT http://www.dslreports.com/forum/Re-Managements-Request-1224656
Your bossess focus on the customer support tech to subscriber ratio and dream about the day it equals zero. Helping people on this forum means that you are helping people that do not come in the traditional customer support channels and this impacts the ratio. Earthlink metrics are probably process based and not part of a balanced scorecard which includes customer sat. So, execs do not care about customer satisfaction. Guess the execs fear wall street more than pissing customers off. Not realizing yet that the two are linked.

It was nice to see a throwback to the old Mindspring where support techs who knew their thing went out of their way to help customers. You are a dying breed man! thanks for the help.]]> http://www.dslreports.com/forum/Re-Managements-Request-1224656 Sat, 04 Aug 2001 11:58:13 EDT http://www.dslreports.com/forum/Re-Managements-Request-1224415 http://www.dslreports.com/forum/Re-Managements-Request-1224415 Sat, 04 Aug 2001 10:48:18 EDT http://www.dslreports.com/forum/Re-Managements-Request-1224292 GoodLuck with your Job! :)]]> http://www.dslreports.com/forum/Re-Managements-Request-1224292 Sat, 04 Aug 2001 10:13:07 EDT http://www.dslreports.com/forum/Re-Managements-Request-1224237 --
Earthlink/Mindspring/Covad DSL 1.5M/384k; Avg speed 1265k/325k]]> http://www.dslreports.com/forum/Re-Managements-Request-1224237 Sat, 04 Aug 2001 09:52:22 EDT http://www.dslreports.com/forum/Managements-Request-1223503
The other day I was informed by a senior person in my division that my helping people out on here is a "bad career move" if I am going to have to make vendor calls and take time out of my day. I was also advised that if I disagree with this policy it might be time to start looking around for other jobs....well for the moment I need this job, so while I will still help out with configuration issues and help as much as possible over the board, I will not be allowed to have telephone contact during my working hours with anyone here, as it is "impacting my efficiency". So I'll do what I can on these boards, but no more posting during downtime at work and no more callbacks for you guys when you are having trouble, will still do everything I can to help though.

Wow I'm pissed off...

Ravenink
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note: earthlink does not in any way endorse my statements on this forum, I am posting from my home pc and earthlink has no way of knowing what I intend to post hence the company shall not be held liable for any statements made by me. (disclaimers are go]]> http://www.dslreports.com/forum/Managements-Request-1223503 Sat, 04 Aug 2001 02:52:14 EDT