Nobody Reads Their EULA (Part 2) → Re: Takers?

What if you're simply required to fill out an on-line form requiring 30 seconds? What if you only have to call an 800 number? What if you only have to send an email? Again, I haven't read the EULA so I don't know how you're expected to collect. For all I know you have to fly to Washington to get your money back.

If one assumes worst case in this situation and expects that $5.00 is reasonable compensation for a user who doesn't have adequate tools to fix problems caused by Beta testing, then that user probably shouldn't be beta testing. I wouldn't skydive without a backup 'chute either.

Most individuals recognize the risks when beta testing and accept the possibility that something horrible could happen. MS offers $5.00 for your trouble. That's $5.00 more than any other company whose software has hosed my PC. Some beta testers see the mere opportunity to have a hand in program development as compensation enough.

quote:

---

Microsoft Phone Support Policy

* $245.00 US per request or use an existing contract
* A 5-pack Phone Support Contract is available for $1225 US. For more information call (800) 936-3500.

---

»support.microsoft.com/oa ··· id=1773&

Looks like someone would be $240.00 in the hole.

Someone, but not me. I wouldn't call tech support if I had to pay, I'd ghost it and move on.

You also neglected to mention their Knowledge Base, support forums, and email (for some products) which are free support options. . .

Sheesh, someone has really got it out for MS.

How do you get the statement

quote:

---

Sheesh, someone has really got it out for MS.

---

from my posts?

Also, how does MS's "Knowledge Base" help you collect your $5.00? And using "email" or the "support forums" takes some amount of time to utilize.

I'm just pointing out that $5.00 is so ridiculous of an amount, I'd be surprised they get many takers.