http://www.dslreports.com/forum/Its-not-really-that-bad-13059965 en Sat, 26 Mar 2022 03:54:14 EDT Sat, 26 Mar 2022 03:54:14 EDT http://www.dslreports.com/forum/Re-Its-not-really-that-bad-13065641 I got Sprint way back when they were starting up, and dumped them after a year for that very reason. I went to AT&T and have had them for 6 years (TDMA service) and I have NEVER had a problem, other than I live near the Canadian border and my phone kept locking onto canadian cells (with ROAM on the display). It turned out that this was just the programming in my phone which I'd had for 5 years. When I replaced it with a Motorola, this problem stopped. I have used this phone on a national plan and I have never had a problem, even when using analog out in the boonies of OHIO and it has saved my ass a number of times with breakdowns, an accident, etc. Since Cingular took them over, I have noticed no changes in my service, nor any problems.

It may well be that Cingular has the worst CS record, but then, 288 complaint problems per MILLION is miniscule. It could well be it is worse, since many will not bother to complain, or take the time. However Celular networks are monsterously complicated things and problems are inevitable. Myself, I dont blame the grunt sitting there at the terminal for dismal pay, unless they are just plain stupid or lazy. They have to deal with all kinds of customers during their shift and they have no real authority. I dont envy them their job at all, especially in todays world of clueless whiners who are just plain stupid or lazy.]]> http://www.dslreports.com/forum/Re-Its-not-really-that-bad-13065641 Fri, 01 Apr 2005 18:47:38 EDT http://www.dslreports.com/forum/Its-not-really-that-bad-13059965
I'm a Sprint PCS data tech. WE have the worst customer support i've ever seen. Slamming, cramming, outright LIES, hangups, blowoffs, etc...I see it HOURLY. ]]> http://www.dslreports.com/forum/Its-not-really-that-bad-13059965 Fri, 01 Apr 2005 05:27:05 EDT