Comcast Outages Continue → This isn't that bad...

for members of BBR as we know how to change the DNS to a different server not provided by Comcast. But what worries me is what Joe Somebody, who known nothing more about the internet than to check e-mail, get the latest news, things like that, is doing. Us Comcast users of BBR, we've found a way around this by using alternate DNS servers that aren't Comcast's. By I doubt Joe Somebody knows how to change his DNS servers. Heck, I doubt he even knows what a DNS is. And I'm guessing there's more of these Joe Somebody's than people like us using Comcast.

Comcast really needs to get their act together. The least they could do is send an e-mail explaining how to set up alternate DNS servers to use during this outage, so all of these people could still browse the web.

Just my $.02.

Think AOL.

I had a friend ask me on Tuesday about the outage. When I explained to him what had happened he wanted me to tell him (while we were traveling in his truck) how to change his. Needless to say, he's one of these customers and i know I'm going to have stop by his house to make the changes to his router.

Comcast has been reverting people back to the old DNS servers so all Joe Somebody has to do is reboot his machine (or renew his lease on his router) and he'll be up and running again. The problem is that since the phone queues are up into the hundreds, Joe will never be able to speak to a Comcast person so he'll never know he can do this. Fortunately the leases are only for 7 days so it should fix itself in around 3 days.

It would be nice if Comcast would actually tell people there is a problem though.

get real people & if ya can't afford it, deal with it.

»www.infobahn.com/researc ··· tion.htm

OK, I'm one of those who does not know how to change to alternate DNS servers or even has my head around what this means. I'm just a designer trying to upload to clients.

Can you provide instructions on doing this?

Thank You!

Good Advice, EXCEPT that Joe Somebody is not able to check their email because they can't get online.