Comcast Outages Continue → No Information

I've been a HSI user for about a year and have not experienced any problems until this outage. I didn't know about an outage until I couldn't get through to Comcast on the phone (no hold, no wait, just "we're busy, call later)and I tried to find some online help in one of the few windows where my connection was actually working. Unfortunately, I only got the headline, then was down again. But at least it was enough for me to know the problem wasn't on my end.

Instead of a "we're busy, call later" message, couldn't they say "we're experiencing a general outage and expect to have fixed in about x hours?" Even utility companies have this kind of feature.

Fortunately, I was only down for two days and things came back up late last night.

I have been with Comcast since TCI, remember them? I recently switched DNS servers so hopefully I won't have anymore issues...

That definitely would have helped....a quick message saying that the server was down...but that didn't really help either .....people continue to call and check to see if the problem is in their area...of course it is!!!!