dslreports logo
Search similar:


uniqs
150
System

Anon

Slow/No Connection, Disconnects, Poor Throughput?

I have been using Bell Atlantic's so-called InfoSpeed DSL (now Verizon) for a few months now and I have had several problems. What is weird is that lately, for the past 4-6 weeks or so, my DSL service has been great. No problems, great speeds, really really suspicious. Notably, each and every time I have had a problem, after being subjected to the painful exploration into my PC and the wiring in my house on more that one occasion, the problem was ALWAYS a something on Bell Atlantics part and had absolutely NOTHING to do with my PC or wiring.

Well, last night I got home from work and I was having trouble with it. I tried to connect and it was taking somewhere between 1 minute and 5 minutes to connect, if it connected at all. I tried all the usual suspects, rebooted, power cycled the Westell, checked my settings, made sure I hadn't made any changes. Everything seemed fine, but the connection still sucks. I have had this problem before. The last time it happened it was due to some network equipment failures in Massachusetts.

So I called "Verizon" and they did their normal tier 1 routine where they make you check this and that and talk down to you like you are an idiot. I always get mad when they want me to uninstall and reinstall and I flat refused. It seems like all they are doing is stalling for time or something. I can't understand how I can be working fine for weeks with NO CHANGES and suddenly need to "re-install" the communications software. I also don't understand how I can get connected and have poor throughput and that is not a problem with the network. The symptoms indicated to me that someone was reconfiguring something (probably at my CO) and taking equipment offline randomly in the process.

Anyone else have this problem? I think I may finally have a solution. Charter Communications (a cable company) has finally rolled out broadband in my town. I think I will switch.
HappyFrappy
join:2000-10-04
North

HappyFrappy

Member

Thats one reason why I'm delaying my calls to Verizon tech support as they may do the same to myself. All tech support workers including ones from PC makers will run you around to stall you from loosing a customer or just ignore real problems, the wiring here is up to 80+yrs old and I think during the cold days in Mass my connection stalls/takes up to 5min to connect.

A good idea is to check your modem, power cycle your modem two or more times and it may clear out the problems, if you really want to check just unplug everything and only plug in the modem and power cycle it then turn it off and plug in the DSL cable(the phone cord) and power cycle it and then turn it off and then plug in your ethernet cord and power cycle it again and then try logging on. This solution worked for myself when I got 28.8-33.6 speeds last night and I just began tearing up 1000 feet of cabling.... includes every cable behind my Mac and PC(big mess!).
If you've tried it on a Mac running OS 9, don't run or try using BA/VZ's DSL MacPoet app as it seems like it just crashes the system hard or just freezes it..... did 5 clean installs before I concluded its BA/VZ's software.

sdwright
join:2000-07-29
Jamaica, NY

sdwright to Anon

Member

to Anon
Jeffery7 since this seems to be your first post you haven't been reading this group. Verizon is never at fault(according to them). Evening is realy bad for connecting and hangs after you connect. Someday they may get it straighteded out.
--
nonameplease
Time is an excellent teacher, but it kills all its students.
Authors name forgotten by me