Topic 'Telus wants to hear your comments on bandwidth cap' in forum 'Telus' - dslreports.com http://www.dslreports.com/forum/Telus-wants-to-hear-your-comments-on-bandwidth-cap-13321342 en Wed, 23 Mar 2022 18:06:14 EDT Wed, 23 Mar 2022 18:06:14 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-14054412
»www.uniserve.com/?page=a ··· lability]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-14054412 Thu, 04 Aug 2005 02:17:38 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-14053738
Have you tried Primus?
»www.primus.ca/en/residen ··· ndex.htm

They provide DSL with UNLIMITTED BANDWIDTH. It's cheaper than Telus or Shaw's service. And the speed is equal to Telus.

Note that their online service availabilty can be wrong when it says that they do not provide service to your area... call them to be sure.]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-14053738 Thu, 04 Aug 2005 00:10:24 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13985227
FIRST, This is very well written!!!! I have had both Telus ADSL and shaw high speed internet. From my personal experience, Telus had really poor customer service. The signal at my house was really poor too. sometimes there was ok signal and sometimes theres none. this happened to another friend of mine who also had the same service. when i called Telus to get it fixed, they checked it and said they didn't find anything wrong and said the signal was bad in the area and ADVISE ME TO CANCEL IT!!!!!(what kind of company would get rid of business) but Shaw on the other hand was much better with customer service. they got my internet hooked up fast with professional so i don't have to do a thing and when there was something wrong(i had a loose cable) the service tech was prompt to fix the problem. the speed and signal is also always constant. I think shaw is way better than Telus

dude]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13985227 Tue, 26 Jul 2005 02:02:57 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13391424
i also use torrents to trade live dvd concerts on dimeadozen, which really doesn't seem to be illegal.

it would be horrible to have have your upload zero'd out, because then it would take forever to download. Torrent is the only p2p application i use, but I Wouldn't go to shaw just because they are traffic shaping. I think its BS, first they tell you, you can only have so many gigs. Now they're trying to tell you what you can or can't do with those gigs. Thats a bad isp. Oh and they raise all the speeds across the board, so the average customer won't notice what they are doing.]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13391424 Thu, 12 May 2005 14:00:14 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13388774 and, if they are only blocking p2p uploads, well hey, thats a great thing for them to do, i really don't see why ppl complain about that. p2p uploads are a huge waste of their bw. i'd be happy if bittorent died, i hate that app]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13388774 Thu, 12 May 2005 04:15:38 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13388209
i'm pretty sure from what i've read in the shaw forum, that 3web users all suffer from the thottling.

so if you want to use torrents or anything p2p really, you're going to have to stay on DSL.

god damn I hate shaw with a passion.]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13388209 Thu, 12 May 2005 00:56:30 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13387500
Lucky644: You're right - Telus has nothing to offer of any value any more, over the competition (Bell Canada ADSL, Primus ADSL, or Shaw Cable / 3web). I've been notifying Telus customers, both potential and existing, and convincing them to switch to either Primus (residential) or Bell Canada (business) or Shaw if ADSL isn't available. Telus was #1 several months ago, but they lost it all.]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13387500 Wed, 11 May 2005 22:54:26 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13386888
I don't refer anyone to Telus anymore, and I'm getting people I know to switch.

I don't know how big an impact referrals will make for Telus, but I know I'm doing my part ;)]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13386888 Wed, 11 May 2005 21:41:20 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13384955 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13384955 Wed, 11 May 2005 17:51:53 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13384158
and that is the newsgroup service ...

telus has approx. 4 days retention while shaw has 1 day ...

shaw is improving their newsgroup service in the coming months and this telus advantage will be out the window as well ... ]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13384158 Wed, 11 May 2005 16:03:57 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13376604 unlimited bandwidth (no caps).

I'm waiting to sign up with Shaw Xtreme-I, Digital Phone, Digital TV, and Video on Demand; when they all come to Chilliwack (Chilliwack isn't DOCIS yet), and then I can finally ditch the telephone line. Correct me if I'm wrong, but 3web is Internet only, no other features like phone or TV, correct?]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13376604 Tue, 10 May 2005 17:27:05 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13348944 said by bb147:

said by Friendol:

said by vanDSLuser:

- - Increase transfer capacity on all levels of service, if the wire can deliver 6mbps, why keep it capped.now that that's gone.. what's the point of staying with telus?

that's the question people should be asking themselves, what advantage does telus have over another ISP?
For me, DSL is a dedicated connection so it's Reliable, stable and rock solid. but I am also on a business connection (Server 2.5). My next move will be to 3web so I can shed my un-used un-needed phone line.]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13348944 Fri, 06 May 2005 21:33:30 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13348620 said by Friendol:

said by vanDSLuser:

- - Increase transfer capacity on all levels of service, if the wire can deliver 6mbps, why keep it capped.
Uncapping it would definitely be a good idea, but the way I see it, only a small % of the users may be able to take advantage of the higher speed. What speed one actually could achieve in one's location is a function of how far one is away from the CO, and the last time when a Telus serviceman was in my house I was told that the remote-terminal project was scrapped as well. I am not suggesting Telus should drop its price below Shaw which is cheaper and faster anyways. The only way Telus can compete effectively at this time is by offering unlimited bandwidth, which is what Sympatical is doing back East. This is something Shaw Cable could never do. So what if Extreme is running at 6 MB, the 50 GB limits could be exceeded in no time.
exactly.

that was the ONLY selling point telus had with its internet services.

that was the reason I recommended telus over shaw or anything, their unlimited bandwidth.

now that that's gone.. what's the point of staying with telus?

that's the question people should be asking themselves, what advantage does telus have over another ISP?]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13348620 Fri, 06 May 2005 20:44:33 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13342408 said by jbartel2:

Yes, Telus recently removed the 100MB cap they used to have in fineprint. Call them to confirm; I have over 300MB of traffic in a month, and have never been charged over $100. A few months ago, they had the 100MB cap, but no longer.
You are right, $100 with NO limit now. but US data roaming is expensive. With the Fido(Rogers) $50/mo, its half the price, and roaming is free. And since Rogers bought Fido, the service area is nearly as wide as Telus is.

»www.telusmobility.com/bc ··· an.shtml]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13342408 Fri, 06 May 2005 01:08:52 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13340723 said by vanDSLuser:

- - Increase transfer capacity on all levels of service, if the wire can deliver 6mbps, why keep it capped.
Uncapping it would definitely be a good idea, but the way I see it, only a small % of the users may be able to take advantage of the higher speed. What speed one actually could achieve in one's location is a function of how far one is away from the CO, and the last time when a Telus serviceman was in my house I was told that the remote-terminal project was scrapped as well. I am not suggesting Telus should drop its price below Shaw which is cheaper and faster anyways. The only way Telus can compete effectively at this time is by offering unlimited bandwidth, which is what Sympatical is doing back East. This is something Shaw Cable could never do. So what if Extreme is running at 6 MB, the 50 GB limits could be exceeded in no time.]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13340723 Thu, 05 May 2005 21:18:07 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13340508 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13340508 Thu, 05 May 2005 20:51:45 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13339632
Moving on to 2005 and what is available now and what many folks are using. 8-10 MegaPixel Cameras, SATA150 drive speed, and 200 GB Hard drives are common place. I think most of us are aware that the price of the new items has not changed much since 2000, only the "Bandwidth" capability has (in most cases about 10X).

So where has Telus been all these years? Seems to me Telus has not changed at all, except to wonder why all their Customers are now rather annoyed with them. :mad: :mad: :mad:

Small wonder that many folks are looking for the 10GB to be enhanced to 100GB, in keeping with the rest of the Digital Industry.... :o :o]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13339632 Thu, 05 May 2005 19:07:24 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13339232 said by jbartel7:

One area that you've EXCELLED at is your Wireless Internet services; your the first company I know of, in Canada, to offer unlimited wireless 2.5G Internet (of which I'm a subscriber to your Business Wireless Aircard services at $100/mo). I've been following your 1X network, and have been using it for 2 years; I'm aware that within the next few months/years, you'll be offering EVDO capabilities on the wireless network for even higher speeds. This is an example of where Telus offers a better package and technology than other company in Canada (e.g. Rogers, Bell, Alltel, Fido, etc.). Keep up the great work in this area, and let me know when your EVDO network is available.


Telus offers unlimited mobile internet for $100/mo? Are you sure about that? I thought it has a 100 megabyte limit. Rogers(through their Fido division) offers _unlimited_ mobile internet for $50/mo and US roaming is free too.]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13339232 Thu, 05 May 2005 18:18:32 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13333396
Dear Karen

I saw that you were requesting information from Telus’s users regarding Telus’s lack of progress in the broadband internet service.

I’ve been using Telus’ ADSL service for over five years now, and sadly, the management at Telus has been far more concerned with improving profits rather than improving service and being a good corporate citizen, accountable to it’s most valuable asset, it’s customers. Without happy customers, Telus has no business, and that is one of the last things that anyone wants.

As you know, in most of Telus’ service area, there is two main means of broadband delivery, ADSL over phone lines and DOCIS over cable lines. As you are also aware, Telus’ main competition in the broadband arena is from Shaw Cablesystems. When one compares the offerings of the two companies in the entry level broadband market, Telus currently offers 1.5-2.5 megabits down, and about half a megabit up while Shaw offers 5 megabits down and 1 megabit up. On the transfer cap side, Shaw has a ~30GB/mo limit whereas Telus has a 10GB limit, another win for Shaw.

Telus’s main upside is the fact that Telus does not employ any packet filtering to prevent Bittorrent packets (used for Linux downloads) from coming through whereas Shaw blocks almost all of the Bittorrent packets.

Both services have other similar aspects such as port blocking, newsgroup services (while Telus’s is slightly superior), “Security Suites” and Webmail interfaces and email accounts.

Telus needs to work on moving forward, some suggestions I have for you are

- Increase transfer limits to reasonable limits. The technical community has provided clear evidence on why a 10GB limit is unreasonable, and why all of Telus’ limits are extremely low ($160 a month for Server 4.0 with 30GB of transfer? One can get a co-located server at Peer1 for such a price). The community doesn’t expect uncapped service, only reasonable and fair limits which account for the increased transfer modern multimedia applications require.
- Increase transfer capacity on all levels of service, if the wire can deliver 6mbps, why keep it capped.
- Offer additional “perks” such as increased dial up hours for roaming, free international roaming etc.

If Telus is unable to improve their quality of service, Telus is going to have an extremely hard time retaining users, who have already started to form their own ISP, from staying with Telus. I have been a user for five years, and unless the service turns around and starts moving forwards, I will have no choice but to join the proposed member owned and operated ISP, costing Telus not only a data access fee but also the POTS fee, a total of around $60 a month.

I hope you can bring these issues to your management, and I hope they will be able to understand the hole they are digging, and take immediate steps to correct the problem and help make Telus the proud company it used to be as we move forward into the digital age.

Regards]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13333396 Wed, 04 May 2005 23:54:12 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13332503 said by no_trust:

I don't trust you. You are not affiliated with Telus so I don't see what this has to do with you.
That's fair too. Nobody is forcing you to email me though :)
As for what it has to do with me is that Karen asked me to do this and I had no problem with that.
--
Are you ready to start BOINCing? Read my blog]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13332503 Wed, 04 May 2005 21:59:19 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13330402
u can feel safe to send ur emails to liontaur, and have him forward the email to karen. or u can ask me for the address to karen.

karen really sounds like she cares, and that she wants telus to improve. maybe this will actually trigger a change in telus' service!]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13330402 Wed, 04 May 2005 17:37:32 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13329900
**********
This is the e-mail I sent Karen:
Telus is a great organization, you've serviced me well for the last 7 years, and your package has been fair and competitive. Unfortunately, Telus recently enforced a usage cap on bandwidth, which has forced me to cancel my Internet services with you. The large companies in Eastern Canada are offering unlimited bandwidth packages and higherspeeds, and slowly opening their services in BC. Primus's ADSL plan is $24.95/mo for unlimited download and upload usage, no caps, and 1.5Mbps. Bell Canada will be offering the same package (no caps) for $59/mo with a 1 year contract. If Telus could offer either of these packages, as you have for the previous 7 years, I would gladly stay with Telus.

One area that you've EXCELLED at is your Wireless Internet services; your the first company I know of, in Canada, to offer unlimited wireless 2.5G Internet (of which I'm a subscriber to your Business Wireless Aircard services at $100/mo). I've been following your 1X network, and have been using it for 2 years; I'm aware that within the next few months/years, you'll be offering EVDO capabilities on the wireless network for even higher speeds. This is an example of where Telus offers a better package and technology than other company in Canada (e.g. Rogers, Bell, Alltel, Fido, etc.). Keep up the great work in this area, and let me know when your EVDO network is available.

Usage caps in today's Internet market, with downloading movies, music, databases, and software online is irrational, and inconceivable. I'd rather go back to dial-up and just use the Internet for e-mail and web browsing if caps are enforced; however, the Internet is much more now. It's comprised of sites that offer streaming videos, movies, music; downloading full movies and CD albums; P2P networks. The Internet is also used as a service for data-backup services, so residents and businesses don't have to purchase storage devices to backup their systems. Many users are using VPN and remote services for remote access to their home/office computers, and transferring files from remote locations. The Internet is growing, and will continue to grow. Your own iMagicTV service (coming soon) is just one example of how bandwidth usage caps (especially at 10GB) should be extinct in this new Internet era.
**********

--
jbartel
ispresearch at primus.ca
]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13329900 Wed, 04 May 2005 16:39:32 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13329600 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13329600 Wed, 04 May 2005 16:00:43 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13329303
So anyone (who hasn't already emailed) interested can fire off an email to liontaur at dslr dot net and i'll forward them to her.

And she does sound like she actually cares so who knows, this may just get somewhere.
--
Are you ready to start BOINCing? Read my blog]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13329303 Wed, 04 May 2005 15:18:36 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13328824 --
jbartel
ispresearch at primus.ca]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13328824 Wed, 04 May 2005 14:19:06 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13328718
i'm not sure if thats good or bad.]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13328718 Wed, 04 May 2005 14:06:24 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13328525 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13328525 Wed, 04 May 2005 13:38:50 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13328280 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13328280 Wed, 04 May 2005 13:04:24 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13325791 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13325791 Wed, 04 May 2005 02:21:46 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13325730
Hi, Karen (and whoever else sees this email);

I am a professional Systems Integrator based in Vancouver, BC. It is my job to counsel my Clients on appropriate forward-planning strategies for Information Technology.

One of the most important and most common questions my Clients ask me about is:

"What is the best Internet Service Provider?"

The answer to that question varies. Clients that need dial-up access for on-the-road use are almost always directed to Telus - because of Telus' good history of both service-excellence and the widespread availability of local access numbers in Western Canada.

When dealing with Clients that need high-speed access, things get more complex. The two commonly-available high-speed Internet Service Providers are Shaw and Telus. Both have annoying limitations in the quality, reliability and availability of their service.

I retain both the Telus and Shaw services. I can and do switch between both services at will -- depending upon which service is providing better performance at that particular time. Because of my own real-world experience with both services, I have the ability to judge both providers on the basis of their true performance, not
their hype.

Up until recently, the Telus service has been demonstrably superior to Shaw when it comes to availability, reliability and flexibility. However, recent improvements in the Shaw service have markedly improved the bandwidth and reliability of Shaw cable -- leading to a demonstrably
superior user experience due to the faster downstream data-transfer-rate.

(5 Mb/s downstream for Shaw cable versus 1.5 Mb/s for Telus ADSL)

Until recently, my Client experience with Shaw has been unpredictable. Under low-load conditions (outside the high-usage period between 3:00PM and 11:00PM) the Shaw service was good, but transfer rates during the high-usage period decayed unacceptably. This has now been improved in my Client Service Area -- and transfer rates are now stable even during the high-usage period. As a result, Telus no longer has a noticeable advantage as far as transfer-rate-stability is concerned.

The above leaves Telus in a substantial deficit as far as performance is concerned. Even Telus' expert and premium services (at 2.5Mb/s and 4.0Mb/s respectively) pale in comparison to Shaw's standard and extreme services at 5.0 Mb/s and 7.0 Mb/s respectively.

However, there are other mitigating factors. The Telus News Server System is demonstrably superior to the Shaw News Server System in both stability and retention. This is an important factor for those users who research newsgroups for technical data and personal entertainment.

Telus retains a substantial historical advantage here -- but Shaw has already announced projected improvements in this area so Telus may not hold this advantage for long.

Another area where Telus holds an advantage is in the absence of transfer-rate caps on file-sharing download protocols. In my opinion, this is a major advantage for Telus that in many cases completely overshadows the downstream data-transfer-rate differential noted above.

However, Telus has been asleep at the switch when it comes to having its finger on the pulse of the high-speed-internet user base.

When Telus originally announced it was beginning to monitor the user base so each user could see their individual monthly transfer total, it was widely reported throughout the technical community that the Transfer Caps stated in Telus' terms-of-service were wholly inadequate to support real-time media streaming and other completely-legal and utterly-standard services that high-speed internet users expect to use as a normal part of having high-speed
internet access.

Regardless of that warning, Telus management has refused to
reconsider the transfer cap values and has angered the technical community with their inability to see the reality of today's internet user.

Consequent to the above, the flexibility and ease-of-use aspects of the Telus service are no longer superior to that of Shaw. If Telus does not take a reality-pill and start providing a service that is congruent with the needs of today's real-world internet user, then Telus will find its current user-base migrating to those services that provide a superior user experience.

It is the job of any competently-run Company's Management to
be conversant with where their service needs to be in the future so that Company doesn't lose their existing user base due to dissatisfaction with inadequate forward-planning.

It would be extremely worthwhile for Telus management to weigh their decisions in this regard carefully. The technical proficiency of the average user is only going to increase with time -- and each of those technically-proficient users is going to be extremely angry with being forced to move to another provider because Telus is not paying attention to their forward-planning needs.

And needless to say -- it is far more difficult to re-attract the disaffected than it is to provide a level-of-service that keeps your existing customer-base loyal to Telus.

twixt]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13325730 Wed, 04 May 2005 01:58:24 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13324995 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13324995 Tue, 03 May 2005 23:33:24 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13324803
jbartel]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13324803 Tue, 03 May 2005 23:08:57 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13324777 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13324777 Tue, 03 May 2005 23:05:35 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13324695 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13324695 Tue, 03 May 2005 22:53:59 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13324418 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13324418 Tue, 03 May 2005 22:13:44 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13323308
If you don't like the service, take your business elsewhere.

If you want change, vote with your wallet. That's the kind of feedback that gets responses. ]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13323308 Tue, 03 May 2005 20:01:24 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13323285 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13323285 Tue, 03 May 2005 19:58:52 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13323132
Psst...Liontaur...You missed one *points up 5 replies*

TTU]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13323132 Tue, 03 May 2005 19:42:33 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13323067 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13323067 Tue, 03 May 2005 19:34:06 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13322429 Telecom companies are very much aware of their customer's needs esp in these times of exacerbated competition and the advant of Voip..they will listen , let's just hope it won't be too late for them..remember Panam ?]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13322429 Tue, 03 May 2005 18:12:38 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13322270 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13322270 Tue, 03 May 2005 17:56:31 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13322226 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13322226 Tue, 03 May 2005 17:52:30 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13322078 Sent: March 30, 2005 2:59 PM
To: Bartel, Jeremy
Subject: RE: Telus feedback

HI Jeremy
I have been forwarding all your emails to the VIP who handles this. I will try to get more information as we obviously value all of our customers. We in the frontline have been passing all of this to our superiors. Please keep in touch and if you want to give the other people my email address that is fine. That way we can see exactly how this is affecting us all. Thanks for your continued feedback.
Karen]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13322078 Tue, 03 May 2005 17:35:55 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13322054 email address is legit, I even got an answer, professional too
just relax, gee...the last thing I need is some wanabbe email etiquette teachers]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13322054 Tue, 03 May 2005 17:32:38 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13322043 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13322043 Tue, 03 May 2005 17:31:05 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13321848 http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13321848 Tue, 03 May 2005 17:08:33 EDT Re: Telus wants to hear your comments on bandwidth cap http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13321818
jeremybartel]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-cap-13321818 Tue, 03 May 2005 17:05:41 EDT Re: Telus wants to hear your comments on bandwidth http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13321740
Let's just hope this address is legit though.]]> http://www.dslreports.com/forum/Re-Telus-wants-to-hear-your-comments-on-bandwidth-13321740 Tue, 03 May 2005 16:58:42 EDT