http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13967130 en Fri, 25 Mar 2022 10:34:37 EDT Fri, 25 Mar 2022 10:34:37 EDT http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13986415 said by stridr69:

That is if the "MOXI" box has AT LEAST component video outputs-prefer HDMI/DVI..and yes, I want HD/DVR.
We'll see..
;)
Moxi has Component, composite, S-Video and DVI. The DVI is not "activated" yet, exactly. See »moxifaq.com for latest details.]]> http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13986415 Tue, 26 Jul 2005 09:31:58 EDT http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13985279
My brief stint in video repair deemed that the Moxi/DVR unit was a technician call.]]> http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13985279 Tue, 26 Jul 2005 02:18:02 EDT http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13984819 Waiting for a "tech" to show up is to just plug it in is crazy IMHO.
I'm going to upgrade in the next few weeks from the SA8000 DVR to the "MOXI"(Motorola) now being offered in my area.
Should be able to just trade the old DVR to the new DVR.
I'll keep you folks posted on this.
That is if the "MOXI" box has AT LEAST component video outputs-prefer HDMI/DVI..and yes, I want HD/DVR.
We'll see..
;)]]> http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13984819 Tue, 26 Jul 2005 00:33:01 EDT http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13977849 said by cheezit:

If I had a "new" box that totally crashed and I was told I had to wait 1 1/2 weeks for a new one, I'd pitch a really huge fit, at least letting them know that that is NOT acceptable.I have to agree with cheezit that's outrageous. If you were getting an install I'd understand it taking that long. But this is a service call for an recent install that either was miss provisioned, a bad box or both. That's no way to inspire customer confidence.

They sure as holy he!! better give you credit. I hope they gave you a ticket number and I hope you wrote it down. After the tech comes and gets you up and running I'd call back give them your ticket number and demand credit.

If they refuse, I'd tell them to transfer me to whomever handles account terminations and tell them you want to cancel and why. Quite frankly you should get a whole months credit for this fiasco.
--
"Sir SIR! We don't use DHCP servers. We only use IBM & Microsoft servers." From there my call to tech support went steadily downhill.]]> http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13977849 Mon, 25 Jul 2005 08:15:19 EDT http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13976831 http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13976831 Mon, 25 Jul 2005 00:54:10 EDT http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13976032 quote:

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Today my box totaly crashed. It wont even turn on now. Charter of course walked me threw the power cycle steps and determined the entire box is bad. But I have to wait til Aug 3 for a tech to come out.

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If I had a "new" box that totally crashed and I was told I had to wait 1 1/2 weeks for a new one, I'd pitch a really huge fit, at least letting them know that that is NOT acceptable.

Can you take the box to the local office and have it replaced?]]> http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13976032 Sun, 24 Jul 2005 22:35:06 EDT http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13975682
I reset the box and all has been ok. ]]> http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13975682 Sun, 24 Jul 2005 21:50:47 EDT http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13974887 http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13974887 Sun, 24 Jul 2005 20:06:08 EDT http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13970355 http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13970355 Sun, 24 Jul 2005 02:02:24 EDT http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13968254
It took my tech over an hour and a couple of hits to get all the channels I was entitled to.

Have you tried the reset button on the lower right of the Moxi box??? When I unplug the unit, the reboot hangs up.

You may also want to go into (If you are comfortable in doing so)the internal menu and checkmark all but the last three update options. That has fixed a glitch I have when I can not access On Demand.

I do not know how it works in other markets, but here, if I checkmark the options the hit usually comes at the top of the hour. ]]> http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13968254 Sat, 23 Jul 2005 19:45:01 EDT http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13967557 --
]]> http://www.dslreports.com/forum/Re-CATV-Charter-DVR-13967557 Sat, 23 Jul 2005 17:53:24 EDT http://www.dslreports.com/forum/CATV-Charter-DVR-13967130 http://www.dslreports.com/forum/CATV-Charter-DVR-13967130 Sat, 23 Jul 2005 16:38:32 EDT