http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-13876103 en Wed, 23 Mar 2022 15:01:11 EDT Wed, 23 Mar 2022 15:01:11 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15487326 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15487326 Wed, 15 Feb 2006 23:47:32 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15487295 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15487295 Wed, 15 Feb 2006 23:42:50 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15486190
I live in St Peters, near the Dairy Queen on Mid river Mall Dr. , and I haven't had consistent speeds since I started with Charter. I have some sort of UPS and cable junction box in my back yard. (about once a year a Charter tech knocks on my door and asks if it is ok for them to enter my yard to repair something)

If I am that close to a junction box shouldn't I get good speeds? On a good day I get 2Mbps which isnt bad considering I use a router but then there are times that I only get 300kbps.

I guess my point is, what exactly is the problem? I hear about test that are run and maintenance downtimes but no improvement to the service.

I think the 17 pages in this topic is evidence that there is a problem in the St Charles county area.]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15486190 Wed, 15 Feb 2006 21:06:26 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15486140 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15486140 Wed, 15 Feb 2006 21:01:11 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15485590 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15485590 Wed, 15 Feb 2006 19:47:45 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15484615 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15484615 Wed, 15 Feb 2006 17:31:34 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15482774 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15482774 Wed, 15 Feb 2006 13:36:00 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15482594 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15482594 Wed, 15 Feb 2006 13:15:27 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15482562 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15482562 Wed, 15 Feb 2006 13:11:30 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15482447 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15482447 Wed, 15 Feb 2006 12:55:42 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15481936 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15481936 Wed, 15 Feb 2006 11:48:09 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15480249
[edit] The tech that I talked to said that it might not be over just yet. :( At least I can get on now.]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15480249 Wed, 15 Feb 2006 03:26:22 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15476126 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15476126 Tue, 14 Feb 2006 16:48:36 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15467139 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15467139 Mon, 13 Feb 2006 14:41:50 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15467082
Today, 2/13/06 I had service interruptions as follows:

Service down for 6 minutes around 7:10 am this morning
then around 9:50 am to 10:15 am

Does anyone know the reason?]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15467082 Mon, 13 Feb 2006 14:33:17 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15427510 Number 1 on my list is the HSI which is non existent and getting worse Sunday through Thursday. Friday and Saturday it runs great.I don't pay $60 dollars a month for weekends.
Number 2 - The T.V. reception sucks on my digital package, although it varies.
Number 3 - No HDTV in my area, no DVR as well. I asked my local office last year and was told this summer(05), well it isn't here yet on both.
So as I keep getting more and more dissatisfied I look at my options. Mediacomm in my area have sporadic problems with HSI, but on the whole is better than what I have been getting with Charter for some time now. Mediacomm has HDTV and DVR.
CenturyTel has DSL which gets great recommendations from co-workers and friends.
I am very close in making a move, CenturyTel for DSL and MediaComm for T.V. I just don't know when I will be able to schedule time to get that done but I am looking at my work schedule and trying very hard to find it. Each night of trying to frag with 300 ms pings makes it easier to schedule a change.]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15427510 Tue, 07 Feb 2006 23:34:39 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15427377

]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15427377 Tue, 07 Feb 2006 23:32:58 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15426963
Where is the performance I pay for? This is really really bad. Here is my test results for 9:00PM:

TCP/Web100 Network Diagnostic Tool v5.2.1e
DO NOT USE YOUR CONNECTION WHILE TEST IS RUNNING
click START to begin
Preparing Speedtest . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (upload) . . . . . 251.26Kb/s
running 10s inbound test (download) . . . . . . 168.73kb/s

Your speed is 3.06 times faster than 56Kb dialup]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15426963 Tue, 07 Feb 2006 22:27:01 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15426799
I appreciate your input. But it doesn't change the fact that I'm getting 150kb/s download speeds. My uploads are almost always right where they should be. When it's good, my 5mb/s just flies. But 150 kb/s!! And then to have to sit on hold and listen to the recording tell me how much faster my line is than DSL!! What a crock.

And it's been like this for months. There are simply no more excuses left. I'll be cancelling my service. I think that's the only way to really make Charter understand. ]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15426799 Tue, 07 Feb 2006 22:06:07 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15426033
No, it's not because we enjoy it. It's because we have to be able to report that information to our liaison that reports to the NOC. We cannot do this directly (at least in the call center I work in). The people that act as liaisons by their policies are forced to make sure we have followed these steps (first call or the thousandth). Then assuming the problem cannot be caused by anything other than areawide issues (simply saying everyone I know is having the same problem is not a qualifier). Then and only then providing the netstat is perfect (which is why all testing should be done in safemode with networking), and that the QCR file shows noticable problems that are network based, or even if they show everything 100% normal (Personally I always have better luck forwarding an issue if there's nothing on that report that would indicate a problem short of slow speeds just happening, or a traceroute that shows a charter based IP extremely latent) can we then escalate it any further through a ticket submitted to the liaison team who in turn stores these for trending till a certain number of these reports are made on a given night at which point they then contact the NOC to report it.

It's long, drawn out and repetitive, but it's the only thing a phone rep can do. Screaming at them, cussing at them, demanding a supervisor, none of these things are going to get the issue corrected any faster. The techs hate to get a slow speeds call as much as you guys hate calling them in, but in the end they are doing the job that they are being paid to do and following the route they have to follow to get anything with any validity looked at.

Also if you scream for a supervisor, or demand to speak to the corporate escalations team this is exactly what happens.

1. You'll get some instant gratification by getting your ego stroked.
2. You'll be told "We'll get someone right on that."
3. That person will email a supervisor at your corresponding call center.
4. That supervisor will delegate responsibility as to who is going to call you back among the techs.
5. That tech will attempt to contact you through times and availability given through the escalation point.
6. That tech will follow the same path of troubleshooting that the first tech did, or was trying to follow so he/she can escalate it to the liaison team who then may or may not escalate it to the NOC providing enough people on a given night report the same issue.]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15426033 Tue, 07 Feb 2006 20:32:05 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15424861
My neighbors are all experiencing the same problems, and have begun to stop calling Charter because all they do is ask for you to unhook your router and turn off and on your modem. That really helps to fix an area problem. All it does is waste time for all parties concerned. Does not bother you the first four or five times, but it gets damn aggravating around the fifteenth time. There has to be better way to report problems that having to go through this same lame procedure each time you call. Does anyone have any suggestions how to handle this situation?

This is the type of performance I am getting from my 3Mb/s service. To me it looks like about 1/10 of what I should be getting. See speed test below:

Preparing Speedtest . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (upload) . . . . . 228.08Kb/s
running 10s inbound test (download) . . . . . 300.36Kb/s]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15424861 Tue, 07 Feb 2006 17:57:48 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15372147 running 10s outbound test (client to server) . . . . . 269.77Kb/s
running 10s inbound test (server to client) . . . . . . 298.82kb/s
Your PC is connected to a Cable/DSL modem

...but you want to take that better one. It might be closer to you.]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15372147 Tue, 31 Jan 2006 18:21:24 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15372086 web100.rit.edu:7123/

TCP/Web100 Network Diagnostic Tool v5.3.3e
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 534.88Kb/s
running 10s inbound test (server to client) . . . . . . 241.10kb/s
Your PC is connected to a Cable/DSL modem

I get decent speeds from »speedtest.charter.com/

TCP/Web100 Network Diagnostic Tool v5.2.1e
DO NOT USE YOUR CONNECTION WHILE TEST IS RUNNING
click START to begin
Preparing Speedtest . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (upload) . . . . . 533.23Kb/s
running 10s inbound test (download) . . . . . . 5.00Mb/s

Your speed is 91.04 times faster than 56Kb dialup

Your PC is connected to a Cable/DSL modem
--
"It's not enough to be perfect,Everyone else must fail"]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15372086 Tue, 31 Jan 2006 18:14:28 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15358834 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15358834 Sun, 29 Jan 2006 23:37:54 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15358825 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15358825 Sun, 29 Jan 2006 23:36:34 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15354814
Preparing Speedtest . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (upload) . . . . . 271.02Kb/s
running 10s inbound test (download) . . . . . . 1.92Mb/s

Your speed is 35.07 times faster than 56Kb dialup

2nd test looks fine.

Preparing Speedtest . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (upload) . . . . . 271.85Kb/s
running 10s inbound test (download) . . . . . . 3.09Mb/s]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15354814 Sun, 29 Jan 2006 12:20:32 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15354039
TCP/Web100 Network Diagnostic Tool v5.2.1e
DO NOT USE YOUR CONNECTION WHILE TEST IS RUNNING
click START to begin
Preparing Speedtest . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (upload) . . . . . 536.59Kb/s
running 10s inbound test (download) . . . . . . 5.00Mb/s

Your speed is 91.08 times faster than 56Kb dialup

Your PC is connected to a Cable/DSL modem
--
"It's not enough to be perfect,Everyone else must fail"]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15354039 Sun, 29 Jan 2006 09:35:34 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15350420
Current speed for Saturday, 1/28/06 at 4:10PM in St. Charles, MO.

running 10s outbound test (upload) . . . . . 283.06Kb/s
running 10s inbound test (download) . . . . . . 2.83Mb/s

Your speed is 51.55 times faster than 56Kb dialup]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15350420 Sat, 28 Jan 2006 17:11:54 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15348533 running 10s inbound test (download) . . . . . . 289.85kb/s

Your speed is 5.27 times faster than 56Kb dialup

Ran a retest, now I'm at this :

running 10s outbound test (upload) . . . . . 190.36Kb/s
running 10s inbound test (download) . . . . . . 412.63kb/s]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15348533 Sat, 28 Jan 2006 11:57:17 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15346420
The reason you get different answers from reps is because they are not told (usually) what is going on.. Why? I have been trying to figure out for over 3 years.

You have to go pretty high up the ranks to get a factual answer. The information is not passed along where (in my opinion) it should be. ]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15346420 Sat, 28 Jan 2006 00:12:02 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15344132
Thanks for your help!

I was only trying to learn what was going on so I would know if the problem was fixed, or they just used a band-aid to fix a problem that will come back in a couple months.

I went through 3 months of hell last fall while Charter was attempting to diagnose the problem and every time I spoke to someone, I was told a different story. Some of the stories were really amusing, because I knew a little about the technology and I couldn't believe some of the stories I was told. That experience told me that Charter did not know what was going on, or they hire the biggest bunch of liars I have ever seen. No insult intended, but it is true. You would laugh your a-- off if you heard some of the things I was told.

If you would have told me you had to swap out some equipment, adjust some settings, level your demand over different servers, or install new software I could have accepted this type of response. But to say you use proprietary stuff thats a cop out. Simple, general answers would be appreciated. You don't have to give away the store.

But thanks for trying to help.]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15344132 Fri, 27 Jan 2006 18:24:48 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15342166 --
Every moment is another chance to turn it all around.
Help find cures for diseases.
]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15342166 Fri, 27 Jan 2006 13:34:42 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15342113 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15342113 Fri, 27 Jan 2006 13:26:18 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15342060 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15342060 Fri, 27 Jan 2006 13:19:33 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15341858 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15341858 Fri, 27 Jan 2006 12:53:05 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15341723
The customers call in to the CC's to ask whats going on - the reps who answer the phones have no idea, which angers the customer who was ultimately affected.

Whenever a rep asks me if I know whats going on, if I know, I tell them.. ]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15341723 Fri, 27 Jan 2006 12:36:02 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15340859 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15340859 Fri, 27 Jan 2006 10:19:20 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15340618
Just curious about what is going on. It would be nice to know what has caused all these problems. The help desk never knows what is going on, so I thought I would ask for the sake of understanding the problem.]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15340618 Fri, 27 Jan 2006 09:40:58 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15340403 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15340403 Fri, 27 Jan 2006 08:51:40 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15339243

]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15339243 Fri, 27 Jan 2006 07:36:29 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15339007
It appears Charter monitors our speed to make sure we don't get more than we pay for, but they don't monitor the network to verify we get what we pay for. A little one sided if you ask me.

]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15339007 Fri, 27 Jan 2006 07:36:05 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15339011 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15339011 Thu, 26 Jan 2006 23:33:40 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15338252 /testhistory

Thanks for looking into it. Let us know if you need anymore info.]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15338252 Thu, 26 Jan 2006 21:42:12 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15338225
TCP/Web100 Network Diagnostic Tool v5.2.1e
DO NOT USE YOUR CONNECTION WHILE TEST IS RUNNING
click START to begin
Preparing Speedtest . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (upload) . . . . . 533.23Kb/s
running 10s inbound test (download) . . . . . . 556.91kb/s

Your speed is 10.12 times faster than 56Kb dialup

Your PC is connected to a Cable/DSL modem

click START to re-test
--
"It's not enough to be perfect,Everyone else must fail"]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15338225 Thu, 26 Jan 2006 21:38:54 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15338184 http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15338184 Thu, 26 Jan 2006 21:34:31 EDT http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15337700
Really, really poor. Charter has dropped the ball again.

]]> http://www.dslreports.com/forum/Re-Slow-speeds-St-Charles-Mo-area-15337700 Thu, 26 Jan 2006 21:02:59 EDT http://www.dslreports.com/forum/Re-Very-very-slow-speeds-St-Charles-Mo-area-15337893 Preparing Speedtest . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (upload) . . . . . 270.59Kb/s
running 10s inbound test (download) . . . . . . 627.41kb/s

Your speed is 11.40 times faster than 56Kb dialup

@ 8pm

2nd test

click START to re-test
Preparing Speedtest . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (upload) . . . . . 268.95Kb/s
running 10s inbound test (download) . . . . . . 468.72kb/s

Your speed is 8.52 times faster than 56Kb dialup]]> http://www.dslreports.com/forum/Re-Very-very-slow-speeds-St-Charles-Mo-area-15337893 Thu, 26 Jan 2006 20:56:16 EDT http://www.dslreports.com/forum/Re-Very-very-slow-speeds-St-Charles-Mo-area-15335632

]]> http://www.dslreports.com/forum/Re-Very-very-slow-speeds-St-Charles-Mo-area-15335632 Thu, 26 Jan 2006 15:55:18 EDT http://www.dslreports.com/forum/Re-Very-very-slow-speeds-St-Charles-Mo-area-15335593
TCP/Web100 Network Diagnostic Tool v5.2.1e
DO NOT USE YOUR CONNECTION WHILE TEST IS RUNNING
click START to begin
Preparing Speedtest . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (upload) . . . . . 534.08Kb/s
running 10s inbound test (download) . . . . . . 4.82Mb/s

Your speed is 87.79 times faster than 56Kb dialup

Your PC is connected to a Cable/DSL modem

click START to re-test

I'll run one in the pm and see if it's lower..
--
"It's not enough to be perfect,Everyone else must fail"]]> http://www.dslreports.com/forum/Re-Very-very-slow-speeds-St-Charles-Mo-area-15335593 Thu, 26 Jan 2006 15:51:16 EDT http://www.dslreports.com/forum/Re-Very-very-slow-speeds-St-Charles-Mo-area-15331243 I live in St. Charles, MO, south of I70. My service in the evening hours has been really really slow for the past couple weeks. Does anyone know what is causing this problem? Had the same problem back in the fall, of 2005, but it was fixed after three months. Now the problem is back again. What gives?

]]> http://www.dslreports.com/forum/Re-Very-very-slow-speeds-St-Charles-Mo-area-15331243 Thu, 26 Jan 2006 07:24:37 EDT