Comcast XFINITY TV → Re: Channel Lineup Labels

yes its the 6412 - and I have it set to this channel only. But it keys on the label so when I set it to record 180, WEAR - then the next recording on WEAR is the channel 3 WEAR, not the channel 180 WEAR - 180 needs to be labeled WEARD so that it's different and will record seperately.

This is a known problem with this DVR and the Guide, it was corrected in many areas already, I am surprised it still isn't corrected there.

You should contact your local company, and tell them you need to speak to a technical engineer, as you know the solution they need to implement.

Why this wasn't corrected nationally, at one time, doesn't make sense to me; it was annoying.

Where I live for HD stuff they label it HDABC,or HDCBS, etc.
, and on the non HD version, they just use the call letters as the label.

There are no "technical engineers" waiting on some special phone line to talk to customers. When someone gives that sort of advice it just causes a whole lot of drama for the rep, the sup it gets escalated to, and more importantly, for the customer. Now, the OP, and many others reading this post, will call in and expect something that is not going to happen. No matter how many supervisors or managers you escalate the call to, you will NOT be put on the phone with a "technical engineer."

So the subscriber is going to call in demand this and THINK the rep is giving him a hard time when he could just let the rep do his job according to process and submit the "guide" form on the Source site detailing the issue. The engineering team will get these reports and act accordingly. It is not something anyone in the call center can fix immediately.

Not trying to be mean, just realistic. There is a process for everything, just give people a chance to take the steps.

I hope your issue gets resolved soon. =)

Actually with my old MSO, one could speak to engineers at a certain time of the day. I figured, with Comcast, even if one can't talk to them, they can at least leave a message for them, which is what the CSR will indeed do, as you said.