Adelphia HSI → [Slow Speed] Different Speeds east coast and west coast

1: I play World of Warcraft using adelphia cable modem.. the server I play on is a mountain time zone server for a year now. The last 2 months the pings have been horrible between roughly 5:00pm and 10:00pm pretty much everyday including weekends. Late at night or early in the morning all is well... however during these peak times I have been suffering. Here are some speed tests from east coast and west coast

2006-01-05 20:20:41 Speed test @ dslreports-west1.speakeas 168/390 kbps
del 2006-01-05 20:19:41 Speed test @ ec 2546/431 kbps
del 2006-01-05 17:59:29 Speed test @ dslr-west1.megapath.net 233/390 kbps
del 2006-01-05 17:58:35 Speed test @ ec 3994/430 kbps
del 2006-01-04 20:48:54 Speed test @ ec 3616/427 kbps

2. Started roughly 2 months ago in november
3. Between 5 - 10pm.. but that is when i am home from work so not sure about rest of day
4. cleveland, ohio 44131
5. surfboard not sure which model exactly don't have access to it at the moment
6. netgear wireless router wgt624 i am using wireless now but i can go hardwire if necessary and maybe directly into modem if i ask nicely
7. Zonealarm and AVG free
8. 00:12:25:DA:A1:AE

The question is should I call adelphia about it or is there something wrong with my setup.

here's a traceroute also:

Could you post some results from some of the Adelphia speed test servers. »speedtest.adelphia.net/c ··· eedtest/ .Also bottom of trace is chopped.

Well you mentioned those times and my first guess was load issue. (ie lots of people using the service). Not saying this is the cause and what not, but that was my first guess and could be a good indicator. The times mentioned by you is really the "peak" times as well for people to be using there home internet connection. If that turns out to be the root cause, well, not to much can be done as that is the nature of cable broadband. Lets wait and see what the techs think.

Thanks for the replies so far

Albany, NY
Your Download Results
Your Results 3622.648 Kbps
DSL 256 Kbps
Dial-Up 52 Kbps

Your Upload Results
Your Results 444.344 Kbps
DSL 256 Kbps
Dial-Up 33 Kbps

You ran this test on Jan 05, 2006 7:38 PM
You averaged a download rate of 452.83 kilobytes per second
You averaged an upload rate of 55.54 kilobytes per second

Miami, FL
Your Download Results
Your Results 2394.552 Kbps
DSL 256 Kbps
Dial-Up 52 Kbps

Your Upload Results
Your Results 444.296 Kbps
DSL 256 Kbps
Dial-Up 33 Kbps

You ran this test on Jan 05, 2006 7:40 PM
You averaged a download rate of 299.32 kilobytes per second
You averaged an upload rate of 55.54 kilobytes per second

LA #2:
Your Download Results
Your Results 1394.608 Kbps
DSL 256 Kbps
Dial-Up 52 Kbps

Your Upload Results
Your Results 439.856 Kbps
DSL 256 Kbps
Dial-Up 33 Kbps

You ran this test on Jan 05, 2006 7:41 PM
You averaged a download rate of 174.33 kilobytes per second
You averaged an upload rate of 54.98 kilobytes per second

sorry about the trace being cropped... thought I had it all but everything is normal at bottom. That #7 hop seems to be causing issues as I've ran a few traceroutes and the loss has been as high as 40% with some packet loss it tells me always at the same hop.

Those downloads are slow,these are some of my tests above.Could you post your modem signals page from here: »192.168.100.1 ,and modem model also,when you can.

heh looks like a 5100.. I copied/pasted from the modem status screens

Downstream Value
Frequency 117000000 Hz Locked
Signal to Noise Ratio 32 dB
Power Level -12 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 2
Frequency 33000000 Hz Ranged
Power Level 48 dBmV

Software Version: SB5100-2.3.2.5-SCM01-NOSH
Hardware Version: 3
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4

Your downstream power level is on the edge of the low side »Cable Modems and Wiring Issues »What kind of signal levels do I want on my cable modem? .You should if possible connect the modem to one outlet of first splitter and all TVs on other outlet of splitter.

I'll take a look at the splitters when I get home from work tonight and post what I find.

Any other suggestions would be welcome though

I dont think his modem is the problem here, his speeds + pings are fine. It sounds more like a routing issue, or server load on the other end. Have you tried different servers?

And, Ripper, I dont know why you said his download speeds are slow, thats right on target for regular HSI.

What ever advertised tier you are discussing, acceptable to me is 80%

4000 = 3200
6000 = 4800
16000 = 12800

The only test I see that has ok speed is the Albany test 3622.648 Kbps,the other tests Miami 2394.552 Kbps and LA#2 1394.608 Kbps,don't look good to me.Not the kind speeds I'm used to with my 4000/384 plan,check my speed tests in my second post.

You can't expect to get a good throughput going 3000 miles. That's navigating through a lot of traffic and bottlenecks.

As example speed wise from PA:

Using a CA test site: 2006-01-06 11:19:10 EST: 2262 / 847

Using a NJ test site: 2006-01-06 11:22:09 EST: 5582 / 846

Example from South Georgia...

Damn! Where did that other 400k go?!:D

I live about 60 miles north of Miami,and here is my Adelphia speed tests from the max five they let you do a day.I'm happy with my speeds!

well well its nice to see everyone is happy with their speeds...heh

I didn't get a chance to trace the splitters yet its gonna be a job for tomorrow

The server I play on now I average 600 - 900ms pings as a mountain zone server... I'll check the pings on an east coast server

And I understand that west coast speeds are going to be slower obviously than east coast speeds but it seems like a major drop to me

Thanks for all the info though keep em coming

Here's a test i ran this morning and 2 more that I just ran one east coast one west coast and we are talking a 75% difference or so which is just crazy i say

2006-01-06 22:01:33 Speed test @ ec 4356/426 kbps
del 2006-01-06 22:00:24 Speed test @ dslreports-west1.speakeas 236/387 kbps
del 2006-01-06 06:25:23 Speed test @ dslreports-west1.speakeas 1057/425 kbps

ooh ooh one last thing tonight... I looked at the logs in the modem and here is what is showing up

3 or 4 times in there it is showing a 1970-01-01 date what does that mean?

I scrolled all the way down and the only time it shows up is what you see here otherwise the rest of the dates look correct

1970-01-01 00:00:12 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2005-10-27 03:55:00 6-Notice E111.0 SW download Successful - Via NMS
2005-10-27 03:54:38 6-Notice E101.0 SW Download INIT - Via NMS
2005-10-24 23:46:56 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
2005-10-20 21:00:32 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2005-10-20 04:16:56 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
2005-10-17 19:56:18 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
2005-10-16 16:16:56 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
2005-10-08 21:19:50 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2005-10-06 04:16:56 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
1970-01-01 00:00:35 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:21 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:11 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2005-09-13 14:03:26 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2005-09-13 14:03:11 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2005-09-13 14:03:10 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2005-09-13 14:03:10 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2005-09-13 14:03:07 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2005-09-13 14:02:51 3-Critical T004.0 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period

moved modem splitter so that it is split from main.. here are new specs on modem

Downstream Value
Frequency 117000000 Hz Locked
Signal to Noise Ratio 36 dB
Power Level -4 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 2
Frequency 33000000 Hz Ranged
Power Level 41 dBmV

here are 2 more speed tests i ran after:
del 2006-01-07 13:03:58 Speed test @ dslr-west1.megapath.net 184/416 kbps
del 2006-01-07 13:02:51 Speed test @ ec 4094/432 kbps

nothing seems to be changed.. running very sloooow to west coast

here are some speedtests from »speedtest.adelphia.net/c ··· eedtest/

LA #2
Your Results 2263.392 Kbps
DSL 256 Kbps
Dial-Up 52 Kbps

Your Upload Results
Your Results 442.808 Kbps
DSL 256 Kbps
Dial-Up 33 Kbps

You ran this test on Jan 07, 2006 11:55 AM

miami:
Your Download Results
Your Results 4207.344 Kbps
DSL 256 Kbps
Dial-Up 52 Kbps

Your Upload Results
Your Results 445.072 Kbps
DSL 256 Kbps
Dial-Up 33 Kbps

You ran this test on Jan 07, 2006 11:56 AM
You averaged a download rate of 525.92 kilobytes per second
You averaged an upload rate of 55.63 kilobytes per second

You averaged a download rate of 282.92 kilobytes per second
You averaged an upload rate of 55.35 kilobytes per second

albany:
Your Download Results
Your Results 4110.448 Kbps
DSL 256 Kbps
Dial-Up 52 Kbps

Your Upload Results
Your Results 444.296 Kbps
DSL 256 Kbps
Dial-Up 33 Kbps

You ran this test on Jan 07, 2006 11:59 AM
You averaged a download rate of 513.81 kilobytes per second
You averaged an upload rate of 55.54 kilobytes per second

Why are you concerned about test results from the West Coast? It means nothing.

The signal levels look much better that way.I would leave it that way if you can.Your speeds increased on all the tests,the slower speeds at LA must have to do with your routing or number of hops.

Back in the OP I mentioned I play World of Warcraft on a mountain time server which is close to West coast.. since I have been having some major high latency (600 - 900pings most nights) it has become unplayable lately after a good 10 months of steady pings of 200ms or less.

Just trying to figure out what has changed... maybe it's time for a provider change to fix it.

Let's see some traces to the servers you use. Speed tests mean little.

Only the one trace looks bad once you hit the Chicago router. The other 3 traces look good.