MEGAPATH NETWORKS PURCHASES PHOENIX NETWORKS → Re: not so sure...

I don't think you all have anything to worry about. Although I have no day-to-day involvement with either entity, the residential lines will continue on the same network for the projected future from what I understand and you have a contract for your pricing. The service will be better and Phoenix will be well funded through Megapath. Thanks for the opportunity to serve all of you in my reign of command.

Sincerely,

Peter M. Roberts
Phoenix Networks, Founder
Telibrick Networks, President & Chairman

Somehow that doesn't give me a warm fuzzy feeling... Yes, we are contracted to a certain price, but what about the rest? Will we retain our static IP's? Will our price go thru the roof once our contract is up? (FYI, 2 years isn't a terribly long time, I'm already almost half way thru my contract). It would seem that you can't escape the megamerger monster, whether it be banks, ISP's or any other service...

FYI, I have MegaPath "residential" IDSL. When MegaPath switched the product name from residential to SOHO they raised the published price by $10/mo. Nonetheless they kept me at my old price, no fuss or muss, even though I did not have a contract.

Because most DSL providers are so shady, it's easy to assume that MegaPath's gonna screw you like the rest. Before anyone goes ballistic, give their customer care folks a call or email them with your concerns. I've always gotten prompt answers. My concerns have been answered in ways that demonstrate that MegaPath values its customers. They aren't cheap, but they're a good value in my book.

Through the same network? Does that mean we will still be routed to DBN.net? Are we going to be switched to Megapath's backbone at all? I hope so, and I hope even more that they have a full-fledged POP in Seattle...

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Kukuman
Habouji!

Thanks for the reassurance Pete and good luck
Guy

Well, if you dont, why not keep your nose out of it. I remember you making claims about gamming before that were totally untrue. Its time to cut the cord, you think?

First, if you have a term contract, they CAN'T raise the price of your service until the contract term expires. If you happen to have a month-to-month agreement, don't hold your breath, because its just a matter of time before they raise your monthly subscription fee to be on par with other subscribers. If you're on month-to-month, they can legally do this anytime, just as a landlord in a month-to-month lease.
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Regards,

lml

[text was edited by author 2000-10-29 16:22:34]

Are you still talking about residential service? Right now Tech Support can only be reached from 7am to Midnight, Monday-Friday. And they openly admit that they are evaluating what to do with residential. How can this be better?