A few housekeeping remarks. First, the policy for the Direct forum is going to have to be that, once you post, nothing will move outside of the forum into a public forum without your permission. The simplest approach is to start a new thread in the public forum, I think. In a complimentary sense, that gave me pause to think of something else, and I think it better if we as hosts move nothing
into the direct forum, either, without permission. Again, in most cases, it's best to start a new thread in Direct, I think. While you can't refer to a thread in VZ Direct in a public post, you can always post a reference back to a public thread, if you think it can help the techs deal with your issue.
I think these simple policies will help maintain the integrity of this system, overall.
Now, one other housekeeping matter. VZ Direct is decidedly
not the place for asking questions about deployment, or, as it's come to be known, informally, around here, "researching a cure for mad FIOS disease"... nor should it be used for general questions. Please, again, read the instructions carefully before using the Direct forum for the first time. Most general questions still belong here, where they can be of use to everybody. Remember, the support personnel are just that, support personnel, not policy makers or corporate management. They don't have any "secret lists" we can't get hold of that list neighborhoods and streets and dates for FIOS or anything like that. Check the Google map, search the forum, and check your telephone number at »
www.verizon.com/ if you're wondering... and visit the news center, there, it's very well managed and easy to use, and contains a lot of releases that directly answer some of our general deployment questions... and that's info that we all like sharing, so -- wink, hint... if you find anything really useful, regarding deployment and all, you
might even want to give us a link in forum news
...
I think the easiest way we can describe the forum is to say "think of it as a call to tech support". If it's not something you would consider dialing the 800 number for, it's probably not something that belongs in the Direct forum... if it's not something you need to share your user info to work towards a solution of, it probably doesn't belong in Direct...
One of the problems in asking general questions in the direct forum is that, aside from the fact that the rest of us don't get the benefit of the discussion, we would be taking up the time of a tech to regurgitate something we can find out, ourselves, asking the same questions over and over, since nobody sees anybody else asking, while all the while people with real issues that need the attention of a tech sit waiting while the people who can help are occupied with general questions that still belong in our mainstream fora. Hopefully, that's understandable...
...
