comments on review of Etheric Networks → Response to two previous reviews

Up until March 1, 2006 - We had good tech support. I would venture to say. We are a relatively small shop - with between 5 and 15 staff a mix of part and full time.

On March 1 - one of our main technicians started a month long vacation. The same day - my main tech support guy during the day abruptly departed, due to getting a job at 1 of the main wireless manufacturers - and gave no notice - as simultaneously his mother developed a life threatening illness.

During March - I decided to take tech support myself - to get back in touch with my customers - and find out what was going on. I did find out. I believe by May 15 - we will have the world class tech support - we did have at our top game.

What we have been doing in the last two months - is inspecting and rebuilding each of our towers - after having developed a best practices - focused on the electro mechanical issues - making sure each device in our network that serves customers is in a workmanlike condition. This work has paid off - but it will be perhaps a month or two or three before all of this costly analysis and rebuilding - translates into user reviews.

We have some phenomenal new technology deployed - mind boggling really. Speeds of up to 25 megabits - (DSLR will not record speeds of greater than 15). Systems that can handle multiple radio connections concurrently, latencies sub 10 milliseconds.

I do not disagree with any of our reviewers. I can only say I take it very personally, it hurts like hell - and I will break my tail to make sure that the responsiveness of our tech support improves.

As far as encryption goes - We can deliver encryption to the data center. It will cost more - as we prefer to run the radio links with maximum speed and minimal encryption - and use SonicWall, Linux, NetScreen and Cisco for Encryption.

By May 15, I believe any pending requests - for encryption will be quoted - and if quotes accepted - fullfilled.

As far as a case management system goes - We have an excellent online case management system. Its the same system we use to invoice. Anyone who is not familiar with this should contact support@etheric.net and we will generate them a new password for access.

Sincerely
Alexander Hagen
CEO
Etheric Networks
990 Villa Street
Mountain View CA
»www.etheric.net

As a user of six months with no other viable options I have been satisfied with Etheric. Certainly the downtimes are frustrating, but they do respond to restore service inquiries and make reasonable effort to fix and upgrade problem areas. In 180 days I have had about 10 outages lasting 2-10 hrs.
The speed is blinding!

Peter gelfand

Alex and his staff work HARD. I am one of their original customers.

The elements (read weather) have been tough on them this season (wireless sitting on top of Black Mountain in 40 days of rain is a hard battle with mother nature)

The speeds are UNBELIEVABLE, and the latency unparallelled. Quite frankly if you can find a faster network ANYWHERE go for it. The reality is that those speeds come with some costs. Their price/performance is the lowest in the business. NOBODY provides a link this fast, at this low a price in Silicon Valley.

I run point to point VPN rather than encrypted connection, it's faster and more reliable.

I use the on-line support page and have good response from it , this is a complex system and they know and tune it well.

This is a FAST network that works for me both from my home and a second system I had installed at my office.

Roy Sardina