http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16048123 en Fri, 25 Mar 2022 10:57:00 EDT Fri, 25 Mar 2022 10:57:00 EDT http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16077977 http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16077977 Thu, 11 May 2006 18:48:02 EDT http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16077875
just got a call from the manager they fixed the miss match and atm problem and my speed increased to 4910 download / 661 upload.

i think for now this is a good speed..they told me to call them back tomorrow to make sure that the speed is stable and solid..is there anything else i could ask for to increase the speed?

thank you very much for your advise and suggestions]]> http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16077875 Thu, 11 May 2006 18:33:27 EDT http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16077730
thank you for reading my posts]]> http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16077730 Thu, 11 May 2006 18:14:17 EDT http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16076842 said by jza80:

I don't know why they keep sending techs out to your place. Its not a line problem. :uhh: I am guessing here... Level 1 "tech" keys on some words caller used to describe their problems and either creatge a ticket to send a tech out, or transfer the caller to level 2.]]> http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16076842 Thu, 11 May 2006 16:03:03 EDT http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16076146
From what I understand theres 2 things that happen when you upgrade.

1. Your sync speed goes up. This is fine since your synced at 6016/768.

2. Your profile changes.

Its your profile thats messed up. It needs to be ripped and rebuilt.

Call tech support (1-877-722-3755) and request tier 2. Tell them you need your rback profile ripped and rebuilt. And/or you have a incomplete upgrade and your profile needs to be rebuilt.

You can also try calling ASI / DSL maintainence. 1-888-322-5274]]> http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16076146 Thu, 11 May 2006 14:10:12 EDT http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16075812
they are just in love to send out technicians and to waist customers time..and i'm sure they will not solve the problem because the problem is for sure in their system]]> http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16075812 Thu, 11 May 2006 13:27:08 EDT http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16068068 said by Stollen:

the technician came in yesterday may 8 ..he said my signal was excellent and i'm about 2000 ft from remote terminal...he called ISP to make sure they did the upgraade and they rebuild it again..still the download did not increase..the technician said to me when they do unpgrade there are like 2 virtual steps they need to be upgraded and working correct...my speed aprears to be capped somewhere..

so he opened a new ticket number and told me they will work on it and call me back.
If I were you, I would can and insist to talk to level 2 tech support and ask them to fix it while you are on the phone with them. Create a new ticket is not going to do it. All they do is test your line again and report back "no trouble found".]]> http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16068068 Wed, 10 May 2006 11:59:01 EDT http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16061645 You see how insane this is? I was expecting it 2-3 days at the latest but it never happened! had me worried.
And then they were waiting for me to call in! I was frustrated like you and pulling my hair out every min. on my due date. I say this cannot be happening! Drove me mad.

Why this drives us crazy? Well Qwest, BS, Verizon user get upgraded much faster then we do sometime within minutes after calling in, often less then an hour if they wanna take their time.]]> http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16061645 Tue, 09 May 2006 13:32:19 EDT http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16061437
so he opened a new ticket number and told me they will work on it and call me back.]]> http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16061437 Tue, 09 May 2006 13:03:58 EDT http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16049326 http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16049326 Sun, 07 May 2006 16:41:43 EDT http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16048264 SBCDirect AT&T Direct. Be patient, the techs are ultra swamped in there right now, but they'll get to you. Also, don't reply to that thread until one of the techs does.]]> http://www.dslreports.com/forum/Re-Speed-Problem-elite-upgrade-problem-frustrated-16048264 Sun, 07 May 2006 13:07:15 EDT http://www.dslreports.com/forum/Speed-Problem-elite-upgrade-problem-frustrated-16048123
i use windows xp sp2 speedstream 5100b modem and a laptop with intel centrino.

i'm little over 2000 ft from RT.

when i had dsl pro my dowload was about 2549 kbps up was arroud 400 kbps it was solid until mid january 2006 when i noticed major slow down downlaod speed was under 1000kbps sometimes 600 or so...it took sbc 2 month to fix the problem including 15 different tickets number bad service 2 field technician visits...i was told the problem was with the router out of irvine california..they put me on a different router and was told to wait for 2 weeks to see if the peoblem will be solved..the slow down was still there..2nd field technician came in and after 3 hours in my apt he figuered out that somehow( not an expert) the ATM was not fully recoqnizing my modem so he had to call an ATM center in baldwin park ca and they fixed the problam and i had my old speed again...monday may 1 2006 and i upgraded online to dsl elite due date was thursday may 4...on may 3 at night i saw that my modem configuration was changed to dowload speed 6016 upload speed to 768..when i did speedtest i noticed upload speed has increased from 400 to about 661 kbps..download speed didnt change at all its atill arround 2540 kbps..i called sbc dsl support and was told that there was an outage in my area and the problem will be fixed for sure arround 2 pm pst may 4th..called again nobody could confirm any outage!!! download speed didnt change..they did many testing and was told that i should be able to get the higher speed but speed test failed again ..called again same old thing theey tested couldnt find anything told to recycle my modem and i should be fine..didnt happen ..may 4 at night i was told after they did another testing that there is a problem maybe with synchronization of my modem and that they have to send a field technician..i was like oh no i'm not going to deal with another 2 month period of technicians calling and ticket numbers...but when sbc say they will send a technician they just dont change there mind and they just dont doo anything to fix the problem ..they even hang on me...

i asked to make sure that they really did the uograde physically even if the system do show so because sometimes they dont do the right upgrade job..they didnt really do that.. i think its a waist of time to send fiels technicians to my apt..because they were in in feb and march 2006 and didnt find anything inseide my apt and the defect was on their part outside my apt.

i did seach on the internet and read about if the upload speed go up and download is still the same that the most likely proplem is an upgrade error what they need to do to check my reback profile and to make sure if it is correct..it takes 5 min to fix it..was unable to convince then just to check..

again they sould like in love to send field technician out...

what should i do is there any suggestion or a phone number to call?

they will come this monday may 8 but i doubt it that they will find anything...

please help

thank you]]> http://www.dslreports.com/forum/Speed-Problem-elite-upgrade-problem-frustrated-16048123 Sun, 07 May 2006 12:34:37 EDT