Comcast Tech Caught Napping → Re: Interesting and funny; but true??

Agreed. Show some proof this is a Comcast employee.

I see you never dealt with comcast before.

I have to agree here. I could get my brother to fall asleep on my couch and film him as a cable employee and no one on ther internet would know any different.

Proof please? Clipboard with work order? Comcast truck outside? Anything?

It could be this person's friend on the couch for all we know...still it's funny to think about it though. I know some of those field guys are overworked, so I can't really say I blame him...but not on the customers couch. At least go back to the van or something...IF this really was a comcast tech.

That's a pretty relaxed dress code for a cable company too.

I know when I have had the cable techs out, they have all been in uniform, which included pants.

For some, not even an offical ID would be enough.

There was a person on here who claimed to be a Comcast tech who said that if he ever had a customer filming him with a video camera, he would pack up all his tools and leave the job without doing anything. IF this is true, guess the guy had no choice.

Now, another thing. I have had a few visits by Comcast and NOT ONCE have they ever sat down in my house or apartment. They always stood or went on one knee. One helper did sit on the stairs but that was it.

I've had a Cox cable tech come out to do test on my brother's line, and the dude had on jeans, t-shirt, and a flaming Harley Davidson cap. No uniform, or anything signifying him as a cable tech. Only the fact he showed up in a Cox van let me know for sure.

A Comcast tech darkened my door the other day.

Imagine my surprise when my son - who knew better than to let him in - told me "Mom! E* from Comcast is at the door." It took me several minutes to convince E* that he was at the wrong address. I repeatedly pointed out that I have no services from Comcast. I don't think he believed me. Finally, he looked up at the drop, and I (practically shouted) if you're going to stick around you may as well remove that drop. At that point he left.

He wasn't wearing a uniform, and his car had no logo. He did have a Comcast badge.

yah some old guy came to my door selling cable (I have comcast cable..)

he was in like slacks and pennyloafers and had his comcast ss id badge thing.

they don't dress well

It was a tech who came to my home, not a salesman. He came to swap a digital box.

Not me. My tech used my PC for troubleshooting, sat on my couch, and even bummed a smoke off of me. Depends on the person.

I have dealt with Comcast, as well as many other companies. Are you saying that everyone that works there is like this, because if so, you've got to be kidding. Thats why there is more subs on Comcast than Verizon. Love your profile, but this was a stupid comment, only because you've probably never worked the way an on-call tech in the field driving all over the city would have to work. All it takes is air-conditioning, and one good hour on hold music to put anyone to sleep after being in the heat all day. I myself would like to see proof this is legit though.

Yea... I've fallen asleep in every home I've ever visited..

It very well could have been a tech, it could have been a shirt someone found in a thrift store and purchaed to stage this, or who knows.

It's sad if it's true for many reasons.

Sorry, but I can't believe your story. I don't know of any tech out there that would sit there and argue with you for a period of time trying to swap your box. Most techs I know would gladly leave the house and move on calling it a cancelled job, OR, would call dispatch or the customer on the work order. Can't say that any tech would fight you to change your box when you say no for what ever reason. Maybe your idea of taking alot of convincing is something like this:

Him: "I am E* with comcast to change your box"

You: Sorry, you must have the wrong house.. I don't even have comcst service"

Him: Is this xxx Street?

You: Yes

Him: Sorry.. my mistake or "wrong house"..

Nice story though.

Right, because, obviously, every tech, is exactly like every tech you know. I mean, even though you live in minnesota, you probably know exactly what the techs in washington are like.

I was fairly vague, but thanks for your input. Always looking for the negative? Sorry, the story isn't believable.

...and just like the very video that was posted just has to be true because the author of the video said so too, huh?

Just goes to prove my point that people will believe what they want to.

Also, while I am at it, there is something to be said about people who air dirty laundry of others, isn't there...

We all know that pretty much anyone that is in business will ultimately have unhappy customers. Can't say there are many out there that haven't had a customer they upset... we all know that it a fact of life. Now, when people go through this effort to try to make someone else look bad and claim that in two weeks that comcast is such a horrible company, maybe it simply lends to the type of person this guy really is.

If in fact this person fell asleep on the sofa and in in fact that the sotry of the tech that wouldn't go away are true, well, there are still many satisfied people out there that never have a problem with their service. This statement can be said for every business out there who deals with the public. (The fact is, if you suck that bad, you won't be in business for very long)

So, I am glad you took the time to come in, as many like to here, and find the one path of least resistance in a post and try and nail it to feel better about themself as if they scored one up. Fortunately, the odds are on myside on my comments.

On the other hand, if you're not going to believe what people tell you because it doesn't agree with your bias (in this case regarding techs) you'll never learn anything. Personally, I believe what someone says unless I have an actual reason for not believing them - anything less is insulting.

It went more like this:

Him: I'm here to swap your box.

Me: You have the wrong address.

Him: I just called here to confirm.

Me: No you didn't. You have the wrong address.

Him: Yes I did. I just spoke to you.

Me: No you didn't. You have the wrong address.

Him: I just called and told you I was coming over with your digital box.

Me: No you didn't. You have the wrong address.

Repeat a few more times.

* shrugs *

He did eventually leave, but not until I asked him to remove the drop. Unfortunately, he left the drop there.

By the way, my house number is written in 8 inch numbers right above the doorway. If he wanted to confirm, he didn't have to say "Is this XXXXX?". All he had to do was look.

It was simple mistake. But in order to correct a mistake, you have to be willing to admit you made one. I guess denial is ingrained in Comcast's culture.

That tech could have thought, "if this work order says xxx street it has to be right" and the tech thought that the person at home is a stupid blonde or technophobic that doesnt even know what cable tv is or what Comcast does as a business. All certain people know is that is works, and how to use it to pleasure themselves, thats it. I can definetly see a house wife thinking "we dont have Comcast, we have Cable TV", or the husband arranged it (who is at work) and the wife doenst know anything and takes a overprotective parnoid view on everything except her "beautiful children". Or the person answering the door may be the wrong person, or a retard (litterally), and not the caller or the account holder, and the door answerer maybe taking stuff into his hands which he doesnt have permission. Or for example, a water meter checker comes and the person who answers the door says "we dont have a water meter, go away" since they never saw a water meter or knows what it looks like. Basically, the tech could have thought the door answerer is ignorent or doesnt trust him or has issues in her head and the work order must be right.

Hey JT
It probably was a valid service call, they were just getting to you from a service request you made 2 years ago LOL

Or perhaps it was just a thief looking for a way to get into the house. (The main reason Comcast's people should wear uniforms: so people not wearing uniforms can't convincingly claim to be from Comcast.)

BTW, as a reader of AVSForums, I chuckled at the phrase "E* from Comcast". E* is used there as an abbreviation for "EchoStar", aka Dish Network.

LOL!

Didnt the tech have an ID card?

The world is going to end on 2012. It's been prophesied for years...

Enjoy life today for there will be no tomorrow much longer.

scared yet?

I have said it before, and I will say it again. No one here has any business calling anyone biased. You yourself, for example, are biased on the other side by default or you would not have made that silly claim.

I think many people on this site are perfectly capable of drawing their own conclusions and forming their own opinions. If people believe otherwise, then I think they are too paranoid and need to take on a new hobby.

There are reasonable biases that come from experience, but we're still talking about you not believing believing JTRockville about the incident he said happened to him, right? Based on "I don't know of any tech out there that would..." and "Most techs I know would..."
? Is that a reasonlble bias in your estimate? It seems a little fanatic.

Aren't we also talking about you calling a video fake based on the fact that fake videos CAN be made ("Nice how we can make what we want up when a camera is rolling sometimes.
"). That's a big conclusion to jump to without some proof of your own.

You did tell me that you are not a cable PR person and that's good enough for me, but your overly protectiveness when it comes to the cable companies compromises your credibility.

HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA!!!!!!!!!!!!!!

My plan to slowly drive you insane is working. Brian Roberts is helping me too. This will teach you to champion FIOS of the mighty Comcast.



Reminds me of my days working in the theater. Guys askes what time the movie starts. I point up to the times right above him.

Not always a good thing.

Baltimore City had a few people with United Artists Cable uniforms (before being bought out by Comcast) going around and selling cable door to door. They even had one of their trucks. Turns out, they scammed a bunch of people. Definitely an inside job.

It's all over the local news here. Try doing a google search or look on the news.