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Dominokat
"Hi"
Premium Member
join:2002-08-06
Boothbay, ME

Dominokat

Premium Member

Cable Modems

I am going to be a refugee of Adelphia (You already know that »[SOCIAL] I'll be TW soon )

So, Adelphia will let you use whatever DOCSIS modem, though they do only provide tech support for their "Recommended Modems"

Currently I have a Linksys v4 cable modem. It works fine, DOCSIS 2.0, even though it ISN'T on Adelphia recommended list, they will still provision it.

I was just looking at the Maine Road Runner page and saw this>

Can I Purchase My Own Cable Modem?
While cable modems are often available for retail sale today, Time Warner Cable requires you to use the cable modem we provide. There is no discount on monthly cable modem service if you have purchased your own modem.

So, does that mean I have to get a new modem from TW when we are switched over? And if I ever need (want) a new one I have to get it from TW only?

Sorry, but to me this is BS---
digital k
Premium Member
join:2003-12-25

digital k

Premium Member

That is a very good question, because I have always purchased my own modems since I have been with Adelphia. I don't want to be forced into modem rental.

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

Johkal

MVM

From the statement Kat provided, it reads that your own modem will work, but no discount for owning your own. Essentially, it appears that the lease is included in the monthly service whether you use their modem or not.

Dominokat
"Hi"
Premium Member
join:2002-08-06
Boothbay, ME

Dominokat

Premium Member

I got that... But it was THIS that got me. "Time Warner Cable requires you to use the cable modem we provide."

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

2 edits

Johkal

MVM

Ya it is contradictory. I looked over the FAQs and only found: »Road Runner HSI Forum FAQ »What about the Monthly Service Fee and Installation?

Dominokat
"Hi"
Premium Member
join:2002-08-06
Boothbay, ME

Dominokat

Premium Member

That's no help...
It doesn't explain IF they require me to use their modem or if I can use mine. I don't care if I have to pay extra, so long as it is the same "extra" if I have my own modem or theirs.

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin to Johkal

Premium Member

to Johkal
I have no idea but asking customers to use a provided modem has lots of advantages. You can control what modems and what Firmware is on the network.

I think its a good idea.

Hob

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

Johkal to Dominokat

MVM

to Dominokat
Hopefully RR folk will chime in.
Johkal

Johkal to hobgoblin

MVM

to hobgoblin
I would take the modem, test it out & continue to use it if it works as expected. Save your own purchased modem for a spare.

DannyZ
Gentoo Fanboy
Premium Member
join:2003-01-29
united state

1 edit

DannyZ

Premium Member

said by Johkal:

I would take the modem, test it out & continue to use it if it works as expected. Save your own purchased modem for a spare.
This is what I do. I figure if theirs ever breaks I can call in and get mine provisioned, instead of waiting for a truck roll or going to the local office. The do allow customer owned modems in my area.
K Patterson
Premium Member
join:2006-03-12
Columbus, OH

K Patterson to Dominokat

Premium Member

to Dominokat
The last I heard, it varied from region to region.

I'm not aware of any region that gives credit or a discount for a customer-provided modem.

Dominokat
"Hi"
Premium Member
join:2002-08-06
Boothbay, ME

3 edits

Dominokat to hobgoblin

Premium Member

to hobgoblin
said by hobgoblin:

I have no idea but asking customers to use a provided modem has lots of advantages. You can control what modems and what Firmware is on the network.

I think its a good idea.

Hob
Fine. But like Adelphia, you have a list of "Recommended Modems" that are supported. If I want to buy one and get one on that list, then it is supported by tech. But if I don't (like I have now) but it works, then I am on my own if the modem fails.
That is MY choice.

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

This is my opinion.

I hate customer owned modems.

It is a support nightmare.

I'd disable the internal pages to a Company provided modem as well.

Hob

DannyZ
Gentoo Fanboy
Premium Member
join:2003-01-29
united state

1 edit

DannyZ

Premium Member

said by hobgoblin:

I'd disable the internal pages to a Company provided modem as well.
TW does this to me and it irritates me. I don't care about the logs so much, but I would like to see my signal levels. As it is, when my connection drops, I plug in my SB to check levels.

brooklynman4
join:2004-09-07
Brewster, NY

brooklynman4 to Dominokat

Member

to Dominokat
Tw only supports there modems cause the macs are already in the system

Johkal
Cool Cat
MVM
join:2002-11-13
Pennsyltucky

Johkal

MVM

But what about: "There is no discount on monthly cable modem service if you have purchased your own modem. "

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin to brooklynman4

Premium Member

to brooklynman4
said by brooklynman4:

Tw only supports there modems cause the macs are already in the system
Its very easy to put a customer owned mac in the system.

I am however totally supportive of this policy!

Hob

brooklynman4
join:2004-09-07
Brewster, NY

brooklynman4 to Dominokat

Member

to Dominokat
They used to give discounts on ure personal modem dont know about now,
brooklynman4

brooklynman4 to Dominokat

Member

to Dominokat
Maybe there's a possibility u will 2 providers under one roof.
brooklynman4

brooklynman4 to Dominokat

Member

to Dominokat
Like over here in NY for example we have TW or earthlink they will switch u over with swapping modems.
brooklynman4

brooklynman4 to Dominokat

Member

to Dominokat
Correction : without swapping modems
digital k
Premium Member
join:2003-12-25

digital k to Johkal

Premium Member

to Johkal
I don't like that at all. I mean if I have my own modem, why are they still going to charge me?! The switch hasn't even happened here yet, and already I don't like it.

dbmaven
There's no shortage
Mod
join:1999-10-26
Sty in Sky

dbmaven

Mod

There's nothing *NOT* to like. They don't charge you to use their modem - it's included in the price.

ilikeme
Premium Member
join:2002-08-27
Stafford, TX

ilikeme to Dominokat

Premium Member

to Dominokat
I think, at least around Houston you can use your own modem but there is not a difference in price if you use theirs or your own.
digital k
Premium Member
join:2003-12-25

digital k to dbmaven

Premium Member

to dbmaven
But I should be discounted if I have my own, that's the point I was trying to make. I'm still getting charged whether I use their modem or mine, I don't like that.

hayabusa3303
Over 200 mph
Premium Member
join:2005-06-29
Florence, SC

hayabusa3303

Premium Member

I would have to agree with if you have there or yours. Here in sc they have real CRAPPIE modems. sb4100 to 5200 if you can find one, and the S/A webstar modems that are worth a paper weight. The axxis modems are junk here.

Me, i own my own and it a peice of mind that i dont have something that is messed up when i get it.

Personal note: i have been though 7 modems in 3 years before i got my own and havnt had any problems with my own modem.

just my .02 in this

cobra2225
join:2006-01-24
Maceo, KY

cobra2225 to Dominokat

Member

to Dominokat
so anyway you look at it t/w is higher priced then adelphia.
cobra2225

cobra2225 to digital k

Member

to digital k
amen

Edrick
I aspire to tell the story of a lifetime
Premium Member
join:2004-09-11
San Diego, CA

Edrick to Dominokat

Premium Member

to Dominokat
Now I always thought it was illigal for a provider not to allow you to use your own equiptment. I'm pretty sure thats what the law is. Except they're not required to give you technical support.

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

said by Edrick:

Now I always thought it was illigal for a provider not to allow you to use your own equiptment. I'm pretty sure thats what the law is. Except they're not required to give you technical support.
Link?

I think you are so wrong....

Hob