Topic 'Re: What's going on?' in forum 'Earthlink DSL' - dslreports.com http://www.dslreports.com/forum/Re-Whats-going-on-1045088 en Fri, 25 Mar 2022 16:13:04 EDT Fri, 25 Mar 2022 16:13:04 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1736142 http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1736142 Mon, 05 Nov 2001 23:40:24 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1735989 Personally, looks like the drops got fixed a few weeks ago and the bandwidth recently.
Time to lock this up I think, it did it's job, we did ours, and finally ELN did theirs.
Thanks to everyone, I'll miss you guys, time to go.
LOCK it is my vote.
--
Sooty's Da Man]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1735989 Mon, 05 Nov 2001 23:15:48 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1734862 Has everyone's problems been solved? My situation is just great, I'm getting full speed (~1300/300) all the time now. How are you guys holding up?
--
All your Al-Qaeda are belong to U.S.! ]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1734862 Mon, 05 Nov 2001 20:32:01 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1728088
FYI, as long as they just switch it on the telco side and not the actual line setup, it could potentially be done very quickly, but I don't know the details of that with EarthLink and PacBell.]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1728088 Sun, 04 Nov 2001 18:09:54 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1728027 http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1728027 Sun, 04 Nov 2001 17:59:26 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1712089
»/testme]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1712089 Fri, 02 Nov 2001 00:01:58 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1711971
The *'s are a timeout on a ping to a router, and can be caused by any number of things. I don't see any specific problems from your tracert itself, but assuming your Tweaks are still fine, and your line conditions haven't changed, then it's probably a problem on PacBell's or UUNet's end.]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1711971 Thu, 01 Nov 2001 23:43:47 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1710943
Tracing route to www.yahoo.akadns.net [64.58.76.226]
over a maximum of 30 hops:

1 * 28 ms 27 ms VR1.PAO1.broadband.uu.net [63.13.224.1]
2 27 ms 14 ms 28 ms 428.at-3-0-0.HR1.PAO1.ALTER.NET [152.63.55.2]
3 13 ms 14 ms 14 ms 524.ATM2-0.XR1.PAO1.ALTER.NET [152.63.54.194]
4 28 ms 13 ms 14 ms 289.ATM7-0.XR1.SJC1.ALTER.NET [146.188.146.254]
5 28 ms 14 ms 27 ms 193.ATM6-0.GW3.SJC2.ALTER.NET [146.188.144.33]
6 * 28 ms 14 ms exodus-sjc2-oc12-gw.customer.alter.net [157.130.213.26]
7 14 ms 27 ms 28 ms bbr02-g2-0.snva02.exodus.net [64.15.160.2]
8 28 ms 13 ms 28 ms bbr01-p3-0.sntc08.exodus.net [216.32.173.242]
9 13 ms 28 ms 14 ms bbr02-p7-0.sntc04.exodus.net [206.79.9.97]
10 82 ms 96 ms 96 ms bbr02-p1-0.stng02.exodus.net [209.185.9.114]
11 82 ms 96 ms 83 ms bbr02-p5-0.stng01.exodus.net [209.185.9.1]
12 * 97 ms 96 ms dcr03-g9-0.stng01.exodus.net [216.33.96.145]
13 96 ms 97 ms 82 ms csr21-ve241.stng01.exodus.net [216.33.98.18]
14 82 ms 83 ms 96 ms 216.35.210.122
15 110 ms 83 ms 96 ms w5.dcx.yahoo.com [64.58.76.226]

Trace complete 11/01/01 4:50PM

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 27 ms 41 ms 28 ms VR1.PAO1.broadband.uu.net [63.13.224.1]
2 14 ms 27 ms 14 ms 428.at-3-0-0.HR1.PAO1.ALTER.NET [152.63.55.2]
3 14 ms 27 ms 14 ms 524.ATM2-0.XR1.PAO1.ALTER.NET [152.63.54.194]
4 27 ms 14 ms 28 ms 0.so-0-0-0.XL1.PAO1.ALTER.NET [152.63.54.73]
5 28 ms 27 ms 14 ms 0.so-4-0-0.XL1.SAC1.ALTER.NET [152.63.53.245]
6 14 ms 27 ms 28 ms 185.ATM6-0.BR5.SAC1.ALTER.NET [152.63.52.225]
7 27 ms 28 ms 14 ms atm3-0-1.core2.SanFrancisco1.Level3.net [166.90.50.133]
8 28 ms 27 ms 28 ms so-4-1-0.mp1.SanFrancisco1.Level3.net [209.247.10.229]
9 110 ms 110 ms 110 ms so-2-0-0.mp1.NewYork1.Level3.net [64.159.0.234]
10 110 ms 110 ms 96 ms gigabitethernet6-1.ipcolo1.NewYork1.Level3.net [64.159.17.67]
11 110 ms 110 ms 96 ms pos11-0.hsipaccess1.Newark1.Level3.net [209.244.12.182]
12 124 ms * 343 ms unknown.Level3.net [64.156.0.6]
13 110 ms 124 ms 110 ms a9-0-0-152.msfc1.oct.nac.net [209.123.11.237]
14 123 ms 110 ms 110 ms www.dslreports.com [209.123.109.175]

Trace complete. 11/01/01 4:52pm]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1710943 Thu, 01 Nov 2001 21:00:33 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1707344
Any word on whether they're going to add more bandwidth to Cleveland? During peak hours there the latency goes very high, and it is definitely an issue of not enough bandwidth with level3.net and eli.net that connects cleveland to chicago and detroit. Thanks.]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1707344 Thu, 01 Nov 2001 10:00:03 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1706205 I am a lot happier knowing there is a jack knife on the freeway before I get on the on ramp.
--
Sooty's Da Man
[text was edited by author 2001-11-01 00:48:51]
]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1706205 Thu, 01 Nov 2001 00:48:01 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1705908
Thank you, very much, for the response.
I could only wish all Earthlink employees were as responsive and honest as you!

BTW: The above is an expression of hope that Earthlink
has had a policy change; and will deal with knowledgeable customers in a more professional manner. ;)

Best Regards. Tobester.]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1705908 Wed, 31 Oct 2001 23:46:04 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1705404 http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1705404 Wed, 31 Oct 2001 22:07:00 EDT Re: Routing problem? http://www.dslreports.com/forum/Re-Routing-problem-1705375 http://www.dslreports.com/forum/Re-Routing-problem-1705375 Wed, 31 Oct 2001 22:00:22 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1701007 The traceroute you ran on 10/21 was terrible.
Your first hop was way too high.
But the Line Quality Test you posted on 10/30 wasn't too bad. You are getting some strange/inconsistent results and more examples may help.]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1701007 Wed, 31 Oct 2001 07:41:09 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1700756
Ray]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1700756 Wed, 31 Oct 2001 04:22:53 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1699970 said by jaime333:
Well the party didn't last. My DSL was down last night and this morning. Seems the fix didn't work. I called support and they put a job order to have Pacbell look at my line. Here goes the blame game again. It's time I switch providers even if I have to go on dialup for a while it's better then nothing. I live in San Jose, Ca for FYI.
The "fix" didn't have anything to do with outages, just bandwidth availability during peak hours. Maybe they were just working on something or there was a weird glitch in the network? How long did your outage(s) last?
--
Regards,
MrPenguin]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1699970 Tue, 30 Oct 2001 23:43:21 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1699771 said by Tobester:
Am I correct in thinking I did not lose sync since all my router lights were lighted? Thanks, Tobester.
Correct]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1699771 Tue, 30 Oct 2001 23:08:04 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1699760
question to mballard?
Am I correct in thinking I did not lose sync since all my router lights were lighted? Thanks, Tobester.]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1699760 Tue, 30 Oct 2001 23:06:14 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1697763 http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1697763 Tue, 30 Oct 2001 18:08:35 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1697734 http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1697734 Tue, 30 Oct 2001 18:03:05 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1697187
If you lost sync, it is unrelated to this thread.]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1697187 Tue, 30 Oct 2001 16:31:31 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1697165 http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1697165 Tue, 30 Oct 2001 16:27:01 EDT Re: Routing problem? http://www.dslreports.com/forum/Re-Routing-problem-1694548 http://www.dslreports.com/forum/Re-Routing-problem-1694548 Tue, 30 Oct 2001 03:23:08 EDT Re: Routing problem? http://www.dslreports.com/forum/Re-Routing-problem-1694530
Tracing route to www.southwest.com [12.5.136.100]
over a maximum of 30 hops:

1 20 ms 40 ms 40 ms user-vcaus01.dsl.mindspring.com [216.175.112.1]
2 20 ms 20 ms 30 ms cisco-g4-0-0.oak.mindspring.net [209.86.81.129]
3 20 ms 30 ms 20 ms serial-3-0.tr1.SanFrancisco1.CA.us.netrail.net [209.44.75.229]
4 20 ms 30 ms 20 ms 66.28.28.57
5 20 ms 30 ms 30 ms netrail.demarc.cogentco.com [66.28.28.58]
6 20 ms 30 ms 30 ms 66.28.28.57
7 30 ms 40 ms 30 ms netrail.demarc.cogentco.com [66.28.28.58]
8 20 ms 20 ms 30 ms 66.28.28.57
9 20 ms 30 ms 40 ms netrail.demarc.cogentco.com [66.28.28.58]
10 20 ms 30 ms 20 ms 66.28.28.57
11 20 ms 30 ms 30 ms netrail.demarc.cogentco.com [66.28.28.58]
12 30 ms 40 ms 30 ms 66.28.28.57
13 20 ms 40 ms 30 ms netrail.demarc.cogentco.com [66.28.28.58]
14 30 ms 20 ms 30 ms 66.28.28.57
15 20 ms 30 ms 30 ms netrail.demarc.cogentco.com [66.28.28.58]
16 20 ms 40 ms 30 ms 66.28.28.57
17 30 ms 30 ms 30 ms netrail.demarc.cogentco.com [66.28.28.58]
18 40 ms 30 ms 30 ms 66.28.28.57
19 30 ms 30 ms 30 ms netrail.demarc.cogentco.com [66.28.28.58]
20 30 ms 40 ms 30 ms 66.28.28.57
21 30 ms 30 ms 40 ms netrail.demarc.cogentco.com [66.28.28.58]
22 30 ms 50 ms 30 ms 66.28.28.57
23 40 ms 30 ms 40 ms netrail.demarc.cogentco.com [66.28.28.58]
24 40 ms 30 ms 40 ms 66.28.28.57
25 30 ms 30 ms 30 ms netrail.demarc.cogentco.com [66.28.28.58]
26 30 ms 40 ms 51 ms 66.28.28.57
27 30 ms 40 ms 31 ms netrail.demarc.cogentco.com [66.28.28.58]
28 30 ms 30 ms 40 ms 66.28.28.57
29 30 ms 40 ms 30 ms netrail.demarc.cogentco.com [66.28.28.58]
30 31 ms 50 ms 30 ms 66.28.28.57

Trace complete.

Ray]]> http://www.dslreports.com/forum/Re-Routing-problem-1694530 Tue, 30 Oct 2001 03:15:13 EDT Re: Routing problem? http://www.dslreports.com/forum/Re-Routing-problem-1694447 http://www.dslreports.com/forum/Re-Routing-problem-1694447 Tue, 30 Oct 2001 02:38:41 EDT Routing problem? http://www.dslreports.com/forum/-Routing-problem-1694435
Yeah, here is my line test:
»/quali ··· /561926
I made that speed test the same time that I made that post, so around 2AM, if u call that peak or offpeak... Anyway, I just did another speed test to WC, and it was 808/303. To LA, however, its at 1155/312.


Another thing, I was gonna book a flight online, and found that I was not able to connect to www.southwest.com, while other people can. Problem?

Ray
[text was edited by author 2001-10-30 02:44:23]]]> http://www.dslreports.com/forum/-Routing-problem-1694435 Tue, 30 Oct 2001 02:33:47 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1693435
Clark]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1693435 Mon, 29 Oct 2001 22:37:23 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1690806 said by ELEngineer:
I am happy to report that your new bandwidth has been delivered, and ahead of schedule. Everything is looking very good so far, and I would be interested to hear how everyone's service is performing.
Excellent!

My connection has been working much MUCH better since the pre-delivery fix you folks made, with a few shaky spots here and there. Thanks very much ELEngineer for everything you folks have done, including communicating with us here. It is very much appreciated. :)
]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1690806 Mon, 29 Oct 2001 15:43:14 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1690320 http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1690320 Mon, 29 Oct 2001 14:05:48 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1688838
Ray]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1688838 Mon, 29 Oct 2001 05:38:37 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1688593 said by ELEngineer:
MrPenguin,

I am happy to report that your new bandwidth has been delivered, and ahead of schedule. Everything is looking very good so far, and I would be interested to hear how everyone's service is performing.

Sincerely,

ELEngineer.


Cool:). It has been going pretty good lately. BTW what is your job title? Network Engineer or something like that?
--
What! What! What Do You Want!?!?!?! Leave My Ass Alone:)
]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1688593 Mon, 29 Oct 2001 01:55:08 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1687991 I would say that if this keeps up with no hiccups, we could close out our old buddy and move on soon.
Interesting though that going to »www.atomica.com I go from Oakland to Seattle-Tacoma-Portland_Sacramento-SanJose-then to Andover Maryland. But they, it's only 54ms so I can't complain :)
All depends on the routing, most go from here directly to the East coast.
--
Sooty's Da Man]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1687991 Sun, 28 Oct 2001 23:35:35 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1685836 Me like. :)
I must test by downloading off some websites that have historically given me trouble in terms of speed and/or latency.
YAY! :)
--
All your Al-Qaeda are belong to U.S.! ]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1685836 Sun, 28 Oct 2001 17:29:36 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1685142 said by ELEngineer:
I am happy to report that your new bandwidth has been delivered, and ahead of schedule. Everything is looking very good so far, and I would be interested to hear how everyone's service is performing.
...and I am happy to hear this. :)

I'll poke around today and tomorrow night and post anything of significance here. Does this mean the scheduled maintenance for tonight / early tomorrow morning is canceled? I just checked the network status page and it's still there...
--
Regards,
MrPenguin]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1685142 Sun, 28 Oct 2001 15:05:39 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1684834 http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1684834 Sun, 28 Oct 2001 14:04:26 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1683131
I am happy to report that your new bandwidth has been delivered, and ahead of schedule. Everything is looking very good so far, and I would be interested to hear how everyone's service is performing.

Sincerely,

ELEngineer.]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1683131 Sun, 28 Oct 2001 07:07:29 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1681618 said by contango:
So are we all happy campers? This thread has been relatively silent for several days. Or are we just waiting the Oct 29?
I think everyone is happy that things are better, but I won't fully be satisfied until the new bandwidth is delivered (keeping my fingers crossed for Monday morning) and the long-term solution is in place. I'll be even happier when this problem doesn't surface every other month, requiring a thread the size of this one to get something done about it.
--
Regards,
MrPenguin]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1681618 Sat, 27 Oct 2001 23:02:26 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1681062 said by contango:
Must be a site bug -
Warning:This topic is too old to reply to.
Please press BACK.?
It's not a bug, it's a new feature (and actually I'm quite serious about that part). To prevent people from dredging up new topics, Justin made it so that old topics can't be replied to. Now as I'm sure you've just noticed, Replying to a newer post in a older topic is just fine.

and the thread has been very quiet recently.]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1681062 Sat, 27 Oct 2001 21:36:02 EDT Re: 10/29 Bandwidth Delivery http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1680972 Warning:This topic is too old to reply to.
Please press BACK.?

So are we all happy campers? This thread has been relatively silent for several days. Or are we just waiting the Oct 29?

My latency and download speeds have been very good for a couple weeks. I know I am not routed through Oakland like most folks that are having problems, but Level3 and all the other backbone providers seem to also be running smoothly.]]> http://www.dslreports.com/forum/Re-1029-Bandwidth-Delivery-1680972 Sat, 27 Oct 2001 21:19:49 EDT Re: Update on pacbell service. http://www.dslreports.com/forum/Re-Update-on-pacbell-service-1678095
Pretty good (the pings).]]> http://www.dslreports.com/forum/Re-Update-on-pacbell-service-1678095 Sat, 27 Oct 2001 12:29:03 EDT Update on pacbell service. http://www.dslreports.com/forum/Update-on-pacbell-service-1676880 Sorry for slow response, but actually having a reliable connection has weened me away from dslreports. The upside to pacbell is that it still hits above the 1 megabit barrier. The downside is that my upload sucks. I used to get uploads at in the upper 300's with EL, and w/ Pac Bell, I can only hit 108.

I'm happy with my service and I got a phone call this morning asking if everything was up and running ok. I never got that from EL.

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  xxxxxxxxxxxxxxx
  2    21 ms    19 ms    20 ms  adsl-63-202-187-254.dsl.snfc21.pacbell.net [63.2
02.187.254]
  3    19 ms    19 ms    19 ms  core3-g3-0.snfc21.pbi.net [216.102.187.131]
  4    35 ms    22 ms    19 ms  edge2-g2-0.snfc21.pbi.net [209.232.130.76]
  5    20 ms    23 ms    23 ms  bb1-pos3-0-oc12.sntc01.pbi.net [63.203.35.2]
  6    23 ms    23 ms    22 ms  bb1-p6-0.pxpaca.sbcglobal.net [64.161.1.18]
  7    22 ms    22 ms    23 ms  above-sbc.pao1.above.net [64.125.31.205]
  8    21 ms    22 ms    22 ms  sjc2-pao1-oc48.sjc2.above.net [208.184.233.141]

  9    90 ms    88 ms    89 ms  iad1-sjc2-oc48.iad1.above.net [216.200.127.25]
 10    88 ms    88 ms    90 ms  core4-core1-oc48.iad1.above.net [208.185.0.138]

 11    92 ms    93 ms    91 ms  main1-core4-oc48.iad1.above.net [208.185.0.154]

 12    93 ms    92 ms    92 ms  above-gw.nac.net [208.185.4.205]
 13    91 ms    92 ms    93 ms  a9-0-0-64.msfc1.oct.nac.net [209.123.11.65]
 14    93 ms    97 ms    94 ms  www.dslreports.com [209.123.109.175]


Trace complete.

I called this evening when I got home from work to cancel my service and was told that the thier servers were down and to try again in a few hours.

My wife didn't like that answer and since she is an ex-earthlink employee, she called em back. The next CSR tried to tell her that they were "upgrading their systems and couldn't do anything". So she said "You mean your servers have crashed and you cant do your job?" The CSR tried to cover again with some other excuse. My wife asked if superfly or hercules was up at the moment. The CSR was confused and asked how she knew about those programs. My wife told her about her time at EL and let her know that she knew all the excuses.

To make a long story short, I couldn't close my account, but we had the CSR put a note in hercules that we called to cancel and we were told to try again tomorrow to avoid any billing issues.

I'm not gonna miss their customer service. If they are gonna give excuses, they should all use the same excuse.]]> http://www.dslreports.com/forum/Update-on-pacbell-service-1676880 Sat, 27 Oct 2001 04:10:33 EDT Re: What's going on? http://www.dslreports.com/forum/Re-Whats-going-on-1663914 quote:
On a side note, my speed tests through DSLReports to Megapath and LinkLine had been very erratic for the past few days (sometimes 1280 down, sometime 600 down) but tests conducted via Speakeasy (Seattle and San Francisco) have been fine. Has anyone else been experiencing this?


I also have been experiencing these same problems. Megapath seems to be working somewhat better that LinkLine but both of them have been acting up. I tried the Speakeasy test site tonight and I tested somewhat what I usually do (1307/300).

sash :)]]> http://www.dslreports.com/forum/Re-Whats-going-on-1663914 Wed, 24 Oct 2001 23:07:34 EDT 10/29 Bandwidth Delivery http://www.dslreports.com/forum/1029-Bandwidth-Delivery-1662195 --
Regards,
MrPenguin]]> http://www.dslreports.com/forum/1029-Bandwidth-Delivery-1662195 Wed, 24 Oct 2001 18:44:03 EDT Re: What's going on? http://www.dslreports.com/forum/Re-Whats-going-on-1661931
I'll post some traces from home later.

Clark]]> http://www.dslreports.com/forum/Re-Whats-going-on-1661931 Wed, 24 Oct 2001 17:59:22 EDT What's going on? http://www.dslreports.com/forum/Whats-going-on-1651582
ELEngineer, do you have any word on what's causing this?

On a side note, my speed tests through DSLReports to Megapath and LinkLine had been very erratic for the past few days (sometimes 1280 down, sometime 600 down) but tests conducted via Speakeasy (Seattle and San Francisco) have been fine. Has anyone else been experiencing this?

Regards,
MrPenguin
[text was edited by author 2001-10-23 02:22:49]
]]> http://www.dslreports.com/forum/Whats-going-on-1651582 Tue, 23 Oct 2001 01:01:22 EDT Re: Look at these pings! http://www.dslreports.com/forum/Re-Look-at-these-pings-1651076 http://www.dslreports.com/forum/Re-Look-at-these-pings-1651076 Mon, 22 Oct 2001 23:42:26 EDT Re: Look at these pings! http://www.dslreports.com/forum/Re-Look-at-these-pings-1648990
Hey, so how's PacHell? Show us some pings and tracerts! ;)
--
All your Al-Qaeda are belong to U.S.! ]]> http://www.dslreports.com/forum/Re-Look-at-these-pings-1648990 Mon, 22 Oct 2001 19:04:54 EDT Re: Look at these pings! http://www.dslreports.com/forum/Re-Look-at-these-pings-1645536 Your traceroute looks like my old ones, except yours is even worse. I used to get the same problem between Oak.Mindspring and Level3 on my third/fourth hop(as shown above on 9/5 traceroute. Below is the response Level3 gave me when I sent them my traceroute (I already posted this on 9/24). Based on Level3's response, the latency problem between Mindspring and Level3 is a Mindspring problem.
Level3's "customer" should be Mindpspring.
It now looks like the Level3 guy was a little early in his prediction of when Mindspring would get their new equipment.

Sir,

This is not a Level 3 issue, what is happening, our customer is exceeding his bandwidth. Even at 12:00 AM MST he is very close at using all of it up. The customer is aware of this issue and looks like he his
buying more bandwidwith with us to fix it. It might be fixed in the next couple of days.

Support@level3.com

Sender : xxxxx@mindspring.com
Tracking Number : IPC2001091100000xxxxxxxxx
Pool : US IP Core
Sent to :
Date : 9/10/01 11:40 PM
------------------------------------------

Here is Earthlink's System status report tonight.

ALERT: MindSpring: Northern CA: Latency 21-Oct-2001 23:17:44 EST No Details
- Original from nickchap on 21-Oct-2001 23:17:44 Eastern:
We are currently investigating the cause of slowness, or network latency, at
this site. We will provide an update as more information becomes available.


The following area may be affected:

Northern California



[text was edited by author 2001-10-22 02:27:12]
]]> http://www.dslreports.com/forum/Re-Look-at-these-pings-1645536 Mon, 22 Oct 2001 02:24:26 EDT Look at these pings! http://www.dslreports.com/forum/Look-at-these-pings-1645425
There's a new posting on EL/MS's network status page regarding latency for Northern California. Unfortunately, I get a script error when I try to view it.

Is ELEngineer still posting here? If so, what's up?
--
Regards,
MrPenguin
]]> http://www.dslreports.com/forum/Look-at-these-pings-1645425 Mon, 22 Oct 2001 01:39:49 EDT Re: Level 3 problems tonight? http://www.dslreports.com/forum/Re-Level-3-problems-tonight-1644959 My routing is different than before. My problems used to always be my 4th hop with Level3 in San Francisco. Fortunately I am no longer routed that way. Looking back at my old routing, I can see I was strangely routed from Stockton Mindspring to the Oakland Mindspring. That may have actually been my problem back then.

Trace on 9/5
2 15 ms 16 ms 16 ms cisco-1-fe0-0-0.ston.mindspring.net [207.69.145.65]
3 22 ms 20 ms 21 ms cisco-s5-1-1.oak.mindspring.net [207.69.130.117]
4 416 ms 430 ms 425 ms serial2-0-9.hsipaccess1.SanFrancisco1.Level3.net[166.90.48.37]
5 454 ms 450 ms 430 ms lo0.mp1.SanFrancisco1.Level3.net [209.247.8.237]
6 483 ms 489 ms 493 ms so-2-0-0.mp1.NewYork1.level3.net [64.159.0.234]
7 486 ms 518 ms 539 ms pos8-0.core2.NewYork1.Level3.net [209.247.10.38]
8 516 ms 516 ms 536 ms gigabitethernet7-2.ipcolo1.NewYork1.Level3.net [209.244.12.226]
9 546 ms 539 ms 525 ms pos11-0.hsipaccess1.Newark1.Level3.net [209.244.12.182]
10 516 ms 467 ms 455 ms unknown.Level3.net [64.156.0.6]
11 514 ms 528 ms 548 ms a4-1-0-1171.core1.oct.nac.net [209.123.11.90]
12 530 ms 520 ms 534 ms vlan1.msfc1.oct.nac.net [207.99.21.35]
13 541 ms 526 ms 516 ms dslreports.com [209.123.109.175]

Trace tonight 10/21
2 16 ms 17 ms 16 ms cisco-1-fe0-0-0.ston.mindspring.net [207.69.145.65]
3 18 ms 17 ms 18 ms sl-gw14-stk-1-1-0.sprintlink.net [144.228.192.29]
4 18 ms 18 ms 18 ms sl-bb21-stk-3-1.sprintlink.net [144.232.4.57]
5 24 ms 19 ms 19 ms sl-bb22-sj-5-0.sprintlink.net [144.232.8.42]
6 22 ms 20 ms 21 ms sl-bb20-sj-15-0.sprintlink.net [144.232.3.166]
7 29 ms 28 ms 28 ms pos6-0.core2.SanJose1.Level3.net [209.245.146.141]
8 33 ms 34 ms 31 ms ae0-52.mp2.SanJose1.Level3.net [64.159.2.33]
9 108 ms 110 ms 109 ms so-2-0-0.mp1.NewYork1.Level3.net [64.159.0.234]
10 110 ms 111 ms 108 ms gigabitethernet6-1.ipcolo1.NewYork1.Level3.net [64.159.17.67]
11 112 ms 108 ms 112 ms pos11-0.hsipaccess1.Newark1.Level3.net [209.244.12.182]
12 109 ms 111 ms 109 ms unknown.Level3.net [64.156.0.6]
13 107 ms 106 ms 107 ms a9-0-0-152.msfc1.oct.nac.net [209.123.11.237]
14 105 ms 102 ms 103 ms dslreports.com [209.123.109.175]

Trace complete.]]> http://www.dslreports.com/forum/Re-Level-3-problems-tonight-1644959 Sun, 21 Oct 2001 23:52:09 EDT