Cogeco → Re: [Hamilton, McmasterU Area] Extremely poor service.

Drewis: Corner of Leland and Royal

Krispy: PM sent, thanks.

yea thats 2 blocks away from my friend hehe

wow...

I'm also west end bottom of the hill going to Ancaster and sadly this is pretty much representitive of the avg speeds I've been getting since mid Sept.

If only every day was as nice as Saturday morning.

So that's where all my bandwidth went... *snicker*

I'll make you a deal. You can have the 14Mbits in the morning if I can have it at night!

E:\>tracert google.com

Tracing route to google.com [72.14.207.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 716 ms 675 ms 690 ms 10.66.80.1
3 698 ms 302 ms 301 ms d226-14-37.home.cgocable.net [24.226.14.37]
4 606 ms 713 ms 772 ms cgowave-0-121.cgocable.net [24.226.0.121]
5 536 ms 721 ms 813 ms gw-google.torontointernetxchange.net [198.32.245
.6]
6 876 ms 792 ms 833 ms 66.249.94.92
7 813 ms 784 ms 892 ms 66.249.94.50
8 1021 ms 983 ms 969 ms 72.14.207.99

Trace complete.

E:\>

I claim improvment on the grounds that I didn't get packet loss!

Pings pings pings! (google.com)

Ping statistics for 64.233.187.99:
Packets: Sent = 276477, Received = 272447, Lost = 4030 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 4487ms, Average = 187ms
Control-Break

(When you consider that I get 12 hours of 10-20ms pings a day that average is kinda nasty, huh?)

Cogeco called me to inform me they were canceling a service call not 10 minutes ago because they had identified an "Area issue affecting the entre service area.". (I have a feeling that means they've acknowledeged an overloaded node.) Hopefully that means I'mm be getting more then 200Kbits during prime time in the future.

Yea ... the node is defiantly congested ... when I got my modem replaced a month ago the Tech had told me my speeds wouldn't be very good because of the node (its gotten steadily worse since then). And i live in the same area as all of you who are getting horrible speeds... I pray they fix it soon because I can't stand this anymore >_

Here's a link to my post: »[Hamilton] Extremly Slow Internet

Same here. I live in the exact same area as u guys too.. for like 1 week my speeds got better then then fell as well.

So, I called on the 26th to try to get more information about this supposed "issue" they're looking into and noone seems to know anything about it. BUT! They WERE able to schedule me a tech!1!1 (This was also canceled via non-descript phonecall). So I call back on the 28th and see if I can get info, which again they don't seem to have, but they WERE willing to schedule me another tech! (Again, canceled by Cogeco).

I find it pretty funny that the tech support is scrambling to send me a tech while the dispatch just cancels it every time.

Any of the Cogeco people have any clue what, if anything, is being done in this area?

I'm getting this too and I'm sick and tired of it... Cogeco was supposed to call me about issuing me some kind of refund, but yeah right. I'm going to contact mountain cable and see if I can't switch to them because this is bull... They've known about this problem for MONTHS and they're just sitting on their asses.

(Or does mountain cable lease cogeco's lines?)

yea, cogeco has been shitty, no ETAs, no progress, no nothing

There are lots of people mentioning this on a McMaster Student Forum.

So, you think the pencil pushers will jump when they find out the Mcmaster Student Union is about to receive a petition urging them to warn students about the problems Cogeco has refused to fix in the area? A few dozen people complaining might be ignored. I doubt they ignore the representitives of a student body 30,000 strong.

It's about to become more expensive for managment to ignore the problem.

nicely put Mike. I strongly agree, and I will sign that petition, as well as 3 people that I know that go to mac, and my uncle is a professor there.

this is CRAP

And i really dont care what cogeco techs on this site have to say, because in dealing with 3 different cable companies in 3 different cities, they ALL SAY THE SAME THING

EXCHANGE YOUR MODEM, YOUR AREA IS NOT CONGESTED.
its been going on since middle of august, thats the bottom line. its now almost january for god sakes.

dont worry though, cogeco. mcmaster students will be gone in april.

BTW: When they ask you to exchange, schedule a tech to come exchange it. Don't do it yourself.

As always, the goal is to cost Cogeco as much money as possible so it becomes cheaper to fix the problem.

Where's this McMaster Student Forum??