said by HyPeRbAnD:They should sue if you have that many people not getting their speed or put pressure on them through the town. I can't see why Charter would let it get to that point. I would have to blame local Charter engineering and Management.
Why pay for upgrades when you can get the same money (in monthly fees) for less? The local Charter management is probably getting bonus checks for saving the company so much money.
said by HyPeRbAnD:I work for Charter and we do everything to ensure customers get the correct speeds. Granted sometimes problems could be so difficult or simple:), that it may take a couple of weeks. If it does you should credit the customer until it's resolved.
Thinking like that will never get you into management.
said by HyPeRbAnD:I don't know what this particular problem is, but it's a matter of getting all departments together to resolve a problem.
The problem is people won't shut up and pay. They actually want service. The nerve of these customers.
Note: The above posting was a severely sarcastic post
