Scyber
join:2001-12-28
Trenton, NJ |
Scyber
Member
2007-Mar-16 3:24 pm
Do you still need an installer for CableCards?Does cablevision still require an installer to come out for cablecards? Or can I just go to the optimum store to get one? Try calling but their sales offices were closed (according to the message)
I want to upgrade to IO Silver, but I simply don't have any open "windows" on weekends to sit around and wait for an installer. |
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matcarl
Anon
2007-Mar-16 4:01 pm
I believe they have to do it, they used to anyway. Call customer service to find out. |
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mforrest73
Premium Member
join:2005-12-26
Woodinville, WA |
to Scyber
If I remember right, you can ask them to call you a half hour or so before they show up so you can run home if you're not already there. |
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to Scyber
yup still need an installer. |
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Scyber
join:2001-12-28
Trenton, NJ |
to mforrest73
said by mforrest73:If I remember right, you can ask them to call you a half hour or so before they show up so you can run home if you're not already there. If I didn't have a 90 minute commute that would be a great idea. Oh well, guess its gonna cost a half days pay to get io. |
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Can you get an install on weekends? |
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weekender12
Anon
2007-Mar-19 12:08 am
you can have the card installed on a weekend. They did it for me. you just have to ask and let them know its impossible for a weekday to do it. they will do it on a weekend. |
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said by weekender12 :
you can have the card installed on a weekend. They did it for me. you just have to ask and let them know its impossible for a weekday to do it. they will do it on a weekend.
And a nice 50 dollar installer fee... grrrrrrr |
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Scyber
join:2001-12-28
Trenton, NJ |
to weekender12
said by weekender12 :
you can have the card installed on a weekend. They did it for me. you just have to ask and let them know its impossible for a weekday to do it. they will do it on a weekend.
I knew they would install on a weekend. As I mentioned in my original post I didn't have a free weekends. But I am just using it as an excuse to not go to my in-laws on saturday  |
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$46.99 to push a card into a slot not bad for 15 seconds work.
But we keep complaining about fees and keep on paying them.
If you threaten to cancel they will probably offer an alternative.
Does FIOS offer a cable card?? Fee?? |
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| mikeleti |
to Scyber
$46.99 to push a card into a slot not bad for 15 seconds work.
But we keep complaining about fees and keep on paying them.
If you threaten to cancel they will probably offer an alternative. |
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 GeekNJ
Premium Member
join:2000-09-23
Waldwick, NJ |
to mikeleti
Yes FIOS offers a cablecard at a monthly fee. There is no option with FIOS to pick up anything, unless you drive down the shore to their 1 location, so EVERYTHING requires a site visit at a fee.
I sort of understand the reasoning. It is still problematic. Even with FIOS folks report needing to have the installer yet multiple cards to get it working. |
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to mikeleti
said by mikeleti:$46.99 to push a card into a slot not bad for 15 seconds work. But we keep complaining about fees and keep on paying them. If you threaten to cancel they will probably offer an alternative. It's not that simple. They have to pair the card to the TV which in my case took over a half hour. From there they have to call the central office too, especially if there is any issue in activating the card. This took my tech over 45 minutes, so you're talking over an hour there. |
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IanR
join:2001-03-22
Fort Mill, SC |
IanR
Member
2007-Mar-30 3:06 pm
Push the card into the set.
Call HQs.
And spend 30 minutes in the truck catching up on paperwork.
Back into the house for 3 minutes to say it's now working. |
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 RickNY
Premium Member
join:2000-11-02
Farmingville, NY |
RickNY
Premium Member
2007-Mar-30 4:31 pm
said by IanR:Push the card into the set. Call HQs. And spend 30 minutes in the truck catching up on paperwork. Back into the house for 3 minutes to say it's now working. So I guess the question is -- is there any company in the industry that provides CableCards for customers to do a self install? Because it would appear its SOP for any company, whether it be CV or Verizon. |
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Scyber
join:2001-12-28
Trenton, NJ |
Scyber
Member
2007-Mar-31 11:37 am
Well, the appointment was for 8-11. The guy shows up at like 10:20 with a cablebox in his hand (not even sure if it was an HD box or not). Apparently he thought it was a cablebox install and didn't have any cablecards in his truck. Apparently the warehouse is closed on weekends, but he called someone else (another installer) and went to go pick up a cable card from him. He is supposed to return between 11 & 2. Not sure where the mixup occured, but the installer was very nice and made an effort to locate a Cablecard for me. I was just hoping to do some things this afternoon and now I am stuck at home  |
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RickNY
Premium Member
join:2000-11-02
Farmingville, NY |
RickNY
Premium Member
2007-Mar-31 11:54 am
said by Scyber:Well, the appointment was for 8-11. The guy shows up at like 10:20 with a cablebox in his hand (not even sure if it was an HD box or not). Apparently he thought it was a cablebox install and didn't have any cablecards in his truck. Apparently the warehouse is closed on weekends, but he called someone else (another installer) and went to go pick up a cable card from him. He is supposed to return between 11 & 2. Not sure where the mixup occured, but the installer was very nice and made an effort to locate a Cablecard for me. I was just hoping to do some things this afternoon and now I am stuck at home See, now THAT is just screwed up.. Now, make sure you demand a credit for the service call visit. |
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Scyber
join:2001-12-28
Trenton, NJ |
Scyber
Member
2007-Mar-31 2:03 pm
said by RickNY:See, now THAT is just screwed up.. Now, make sure you demand a credit for the service call visit. I will be doing that. Especially since it is now 2pm and so far he is a no show. |
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| Scyber |
Scyber
Member
2007-Mar-31 4:34 pm
Shortly after my last post the installer called and told me that he was running late and should be here in about an hour. Well it is now 2.5 hours later and he still hasn't shown up. I called him back (using caller id) and left a voicemail and then called cablevision and they have contacted the dispatcher.
I just don't understand why they won't allow us to try installing cablecards ourselves. Even if I ran into a dud cablecard I could have gone back to the Optimum store like a dozen times already today. Since there is no way I am going to pay the installation fee now, cablevision is just wasting my time and their money right now. |
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| Scyber |
Scyber
Member
2007-Apr-16 11:55 am
Well after all this BS I called and complained to Cablevision about the install date. I was told that I would get a call back from a "manager". On saturday evening, I got a call and was informed that they wouldn't refund me the cost of the install. The guy even tried to upsell me on the phone to the triple play package. I don't think it is appropriate to try and upsell a customer calling about a complaint. I simply told him that after this experience I will probably be dumping cablevision soon anyway.
Its a shame, I used to rave to my friends about OOL and the tv service. Oh well. |
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to Scyber
You can always just go to a Customer Service Center and ask for a replacement of your current cable box. They wil give you a new card with the new box they give you. Then and all you have to do is hook the new box up and turn it on. |
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 jaa
Premium Member
join:2000-06-13
1 edit |
jaa
Premium Member
2007-Apr-16 2:32 pm
That would work fine - unless you don't have a cable box and want to use a cable card in your TV. For that, I don't think there is any way around a service call. The restriction is procedural - there is no technical reason I can think of that a customer could not install a cable card. |
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TheWiseGuyDog And Butterfly
MVM
join:2002-07-04
East Stroudsburg, PA |
to mattp1100
said by mattp1100:You can always just go to a Customer Service Center and ask for a replacement of your current cable box. They wil give you a new card with the new box they give you. Then and all you have to do is hook the new box up and turn it on. I think you are confusing a CableCard and the card that that goes in the Cablebox. These are very different things. » en.wikipedia.org/wiki/CableCARD |
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RickNY
Premium Member
join:2000-11-02
Farmingville, NY |
to mattp1100
said by mattp1100:You can always just go to a Customer Service Center and ask for a replacement of your current cable box. They wil give you a new card with the new box they give you. That isn't a CableCard. CableCard is a PCMCIA-like card that plugs into a CableCard compatible TV so that a box isn't required. Totally different thing than what you are referring to.. See » en.wikipedia.org/wiki/CableCARD for more info. |
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sorry about that |
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 dennismurphyPut me on hold? I'll put YOU on hold
Premium Member
join:2002-11-19
Parsippany, NJ |
to GeekNJ
said by GeekNJ:Yes FIOS offers a cablecard at a monthly fee. There is no option with FIOS to pick up anything, unless you drive down the shore to their 1 location, so EVERYTHING requires a site visit at a fee. There's a FiOS office right here by me in Denville ... Paramus is closest for you.
Verizon
Denville Commons
3130 State Route 10, Unit 23B
Denville, NJ 07834
Verizon
Poets Square
62 Thoreau Drive, Unit 8
Freehold, NJ 07728
Verizon
South Brunswick Square
4095 US Highway 1, Unit 4
Monmouth Junction, NJ 08852
Verizon
Forest Avenue Strip Center
440 Forest Ave., Lower Level
Paramus, NJ 07652
Verizon
241 North Avenue W
Westfield, NJ 07090
Verizon
Eagle Plaza Center
700 Haddonfield-Berlin Rd, Unit 29
Voorhees, NJ 08043
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GeekNJ
Premium Member
join:2000-09-23
Waldwick, NJ |
GeekNJ
Premium Member
2007-Apr-20 8:54 pm
Is it open? And I don't think you can just go there and pick up, unless you have better info then what I've seen posted. |
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dennismurphyPut me on hold? I'll put YOU on hold
Premium Member
join:2002-11-19
Parsippany, NJ |
said by GeekNJ:Is it open? And I don't think you can just go there and pick up, unless you have better info then what I've seen posted. It's open as far as I know. I'll have to stick my head in at Denville one of these days. The installer who put in my mother-in-law's FiOS told me you can get extra STB's there, but who knows? |
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GeekNJ
Premium Member
join:2000-09-23
Waldwick, NJ |
GeekNJ
Premium Member
2007-Apr-21 7:34 am
One of the folks on the Yahoo group recently posted that he needed to get some exchange work order created by the FSC (FIOS Support Center) before he could get the exchange of his box done. |
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 sandman9r
Premium Member
join:2003-11-09
Franklin Square, NY |
to Scyber
The front page story on BBR gave me an excuse to throw more money away (Re: TiVo, SDV, and CableCards). I will now try watching T.V. with a CableCard. If it will be part of the standard in years to come, I'd like to be one of the early adopters.
My tech appointment is tomorrow. The $50 charge does seem a bit excessive but I'll see if the charge is justified.
Are there any BBR's on the OOL forum who currently use a CableCard? |
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