http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18277847 en Wed, 23 Mar 2022 15:04:32 EDT Wed, 23 Mar 2022 15:04:32 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18314945 www.newegg.com/Product/P ··· 33156105]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18314945 Thu, 10 May 2007 20:36:12 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18314245
EDIT (3 minutes later): Nevermind, I could just get a cheap PCMCIA ethernet card and try that one out. Unless I have overlooked something that should settle if my Laptop NIC is to blame or not. ]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18314245 Thu, 10 May 2007 18:24:17 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18314228
Example: »shop2.outpost.com/produc ··· _RSLT_PG]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18314228 Thu, 10 May 2007 18:19:15 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18313105
For now I am happy with my speeds. 5 Mbits is something I would have almost killed for back in the mid to late 90s and early 2000s. I think I'll "survive" for now. ;)

Thanks again for your prompt help! ]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18313105 Thu, 10 May 2007 15:08:31 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18290101
1) Bad Ethernet cable to the computer
2) Bad NIC in the computer
3) Bad NIC in the cable modem

I'd start with a different Ethernet cable. I had a similar problem at home with slower than expected speeds...I was wrongly blaming the plant guys because the modem kept reporting 31 db SNR. I brought a different Ethernet cable, laptop and modem home from work.

In my case, I had a bad (early rev DOCSIS 2.0) modem. The replacement modem doubled speeds and DS SNR went up by 6 db.

1 and 2 above can be tested without the modem if there is another computer with Ethernet port available.]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18290101 Sun, 06 May 2007 11:53:02 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18285939
It might also be the MODEM and not the NIC.
--
"You can observe a lot by watching". Yogi Berra]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18285939 Sat, 05 May 2007 12:44:16 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18283152
I just did that and the upload problems and the lag are gone. Surfing is superfast. However, now I seem to be capped at 5 megabits per second download and 500 kilobits per second upload. Even with the problems I had surfing and uploading with the ethernet connection I was still getting up to 10 Mbits download speeds.

Here are some test results with various test servers:

LA


Palo Alto



New Jersey


New York


Any idea what's going on?

Also, does anyone have an idea why switching from Ethernet to USB would make such a huge difference. I'm tempted to agree with the tech on the phone who suggested that my ethernet adapter might have issues, but then it was working just fine less than a week ago back in NYC with roadrunner. Well, at least the cable between me and cox is not to blame it seems. That's a big relief. ]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18283152 Fri, 04 May 2007 19:54:08 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18282090 said by leleupi:



So, what now?
Its time to call tech support. Get a tech out to your house who will have test modems and who can bypass all the house wiring and determine where the problem is.]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18282090 Fri, 04 May 2007 16:12:06 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18281888
Cox should be able to ping you and see the packet loss.

As a side note your MTU is still at 1300 and not 1500.
--
"You can observe a lot by watching". Yogi Berra]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18281888 Fri, 04 May 2007 15:36:09 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18281841
Still can't upload anything.....nothing, zip...zero...problem persists? Anyone else have an idea? I would call tech support but I usually don't get anyone with "knowledge" beyond "have you tried unplugging your modem?" on the line. I'm speaking from experience from many, many years with broadband.

So, what now? ]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18281841 Fri, 04 May 2007 15:29:31 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18280881 http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18280881 Fri, 04 May 2007 12:45:49 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18279794 AND comprehension......

I have no router, my computer is connected directly to the modem.
--
one should not increase, beyond what is necessary, the number of entities required to explain anything]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18279794 Fri, 04 May 2007 09:06:12 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18279240
IP Address: 192.168.100.4
Subnet Mask: 255.255.255.0
Gateway: 192.168.100.1

leave the rest blank, and then disable then reenable the network adaptor.. Or you could just unplug/plug the cable modem back in. Then try going to 192.168.100.1. That should work. But remember, after you are done viewing that page, you have to go back to TCP/IP and Click Obtain Ip address... ]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18279240 Fri, 04 May 2007 03:26:19 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18279092
Cut and paste anything you might feel is important based on the previous info given in this thread.]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18279092 Fri, 04 May 2007 01:49:12 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18279030
If its truly that slow, ( I dont doubt you ) I'd place a call to tech support. How did it act when the tech was there doing the install? Any number of things could be wrong. Could be provisioned for a really low tier, Packet Loss to the modem could be very bad, or your levels could be really bad as well. If they happen to tell you what your levels are, post them here. ]]> http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18279030 Fri, 04 May 2007 01:25:09 EDT http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18278911 http://www.dslreports.com/forum/Re-CA-Probs-with-cox-high-speed-internet-from-the-get-gothe-18278911 Fri, 04 May 2007 00:46:01 EDT http://www.dslreports.com/forum/Re-CA-Probles-with-cox-high-speed-internet-from-the-get-got-18278301 http://www.dslreports.com/forum/Re-CA-Probles-with-cox-high-speed-internet-from-the-get-got-18278301 Thu, 03 May 2007 22:41:27 EDT http://www.dslreports.com/forum/Re-CA-Probles-with-cox-high-speed-internet-from-the-get-got-18278251
I have not run spyware or a virus program in ages. I just have the background virus screen program that sits on my tray. That has never caused any problems with any service and I've had earthlink, RCN and Roadrunner as far as cable goes. In fact, I just moved here from NYC and have not changed anything on my computer. On RoadRunner everything was running without problems for years.

I am not running any P2P software either. The tweak test showed 1300 because I ran that test before changing the MTU to 1500. I doubt that's the problem anyway and 1500 has not resolved anything. I have no router, my computer is connected directly to the modem.

Thanks again. ]]> http://www.dslreports.com/forum/Re-CA-Probles-with-cox-high-speed-internet-from-the-get-got-18278251 Thu, 03 May 2007 22:33:33 EDT http://www.dslreports.com/forum/Re-CA-Probles-with-cox-high-speed-internet-from-the-get-got-18278058
The tweak test you posted still shows it at 1300.

What kind of modem?

As CCLA stated try to get your signal levels from »192.168.100.1

Do you have a router? Have you bypassed it?]]> http://www.dslreports.com/forum/Re-CA-Probles-with-cox-high-speed-internet-from-the-get-got-18278058 Thu, 03 May 2007 21:58:38 EDT http://www.dslreports.com/forum/Re-CA-Probles-with-cox-high-speed-internet-from-the-get-got-18277881
Post your modems signal levels:
Usually found @ 192.168.100.1

Also if you could download and run ping plotter for a couple of hours and post the graph here it might help us see where the issues are. Link :
»www.pingplotter.com/down ··· lt_2.exe

Also, standard questions, Last time you ran a spyware and virus program? Any P2P going on?]]> http://www.dslreports.com/forum/Re-CA-Probles-with-cox-high-speed-internet-from-the-get-got-18277881 Thu, 03 May 2007 21:32:39 EDT http://www.dslreports.com/forum/CA-Probs-with-cox-high-speed-internet-from-the-get-gothel-18277847
I did several tests...the tweak test recommended that I set the MTU to 1500, which I did. Here is the test:

»/tweak ··· a=normal

That did not help. Then I did a line quality test and it cae back with horrible results:

»/lineq ··· /2222855

I only passed one test and latency is really, really high.

Any suggestions? Can cox do something on their end?

Thanks. ]]> http://www.dslreports.com/forum/CA-Probs-with-cox-high-speed-internet-from-the-get-gothel-18277847 Thu, 03 May 2007 21:25:04 EDT