Time Warner Cable - Legacy → Better speeds in different parts of the country/ plus pricin

Why is it that RR has better bandwidth it States like Texas,Ohio and so on and charge the same or less then us in WI. I have the turbo package which is 8 on the down and 512 on the up. They charge me $44.00 because I did complain about how parts of Texas get 10/1 and pay the same price. If I did not say something I would be paying about $70.00 plus. So why is it that they give us less and charge the same as those getting more out of their bandwidth.

Just wondering because how they do this just seems unfair business practice.

Compatition and I have 5/384 service still and pay 39.99 a month.

Competition or not they should give all of us the same bandwidth. And when you think about it competition should make the prices drop and offer more bandwidth to keep the customers happy.

Yes but upgrading the entire US at once would be quite impossible because the availability of equipment that is needed along with the extreme cost. It starts but big competition areas and runs down from there. Fair or not that's the way they run a business and make a lot of money.

Time Warner is Division Based. Each Division can pick and chose what they want to offer.

AT&T, Verizon, etc... are not Division Based, and offer products on a National level.

And even then Verizon has different prices and speeds for their HSI products.

Dont feel too bad SkullCracker0 , here 8000/512 is $59 and change. Its all about divisions and competition ( here there is none).

Really? Gee, I guess I imagined the NATIONAL RR UPGRADE FORCED TO ALL FRANCHISES from 2ms down to 3ms in September 2003 and then to 5ms in January 2005.

It is not "impossible" to upgrade all franchises within a 30 day period. That has been done TWICE during the six years I have had RR. It certainly could be done again and should be. Those who have posted here saying they won't pay $44.95 for 5ms down when other franchises have 6 or 8 at that price are doing the right thing. There is no reason for the disparity we now see among the franchises except that we the users have allowed TW to be very greedy.

I haven't paid $44.95 EVER. I would be willing to do so for 8/768 but not 5/384 which is the mediocre speed we are still stuck with in Hawaii. That is not worth $44.95.

Someone hit Mele20 sore spot again.

Speaking of prices & speeds...

I'm doing a writeup for the front page that is comparing broadband prices/speeds across all the major providers.

Does anyone have a URL or pdf of all current speeds/prices for TWC?

This company is one of the more annoying to peg down due to market-to-market differences.

I understand it's 5-10Mbps down, 384kbps-512kbps up for $44.95? Or do standalone prices vary as well?

I need to know:•what is the price for that service if bundled with cable•What is TWC's best triple play offer?

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Competition or not they should give all of us the same bandwidth. And when you think about it competition should make the prices drop and offer more bandwidth to keep the customers happy

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Things are really complex right now. Not only is Time Warner reacting to market competition, but they also have to please customers they just picked up from Adelphia and Comcast. 8000/768 is what Comcasts "Extreme" customers were getting. Adelphia was offering 10mbps service to areas around here before Time Warner picked them up.

They aren't even offering the same bandwidth to one city let alone nationally! In LA parts are 10/1 while others are 15/2 (seems to depend on Fios availability, areas are still being upgraded to 15/2 so their ultimate plans remain to be seen). Just as you complain about people in Texas getting a way better value, here you have people 1.5 miles away from each other, serviced from the same company, paying the same price, but one getting twice the upload speed of the other!

In Hawaii you have an additional issue of getting more bandwidth across the Pacific Ocean. It's not as easy to get the required additional bandwidth there as it is in other metropolitan cities.

Karl, their bundle pricing was confusing for me too. The customer service person I chatted with made it really simple:

If you subscribe to two services (TV & HSI OR TV & Phone), you get $5 off.
if you subscribe to three services (TV & HSI & Phone), you get $15 off.

Regular price of Road Runner Standard is $44.95 per month. So TV customers are paying $39.95 per month after the discount.

For Road Runner, TWC offers a $10 less plan (lite) and a $10 more plan (extreme), both qualify for the discount.
Their phone offerings are $45/month for Unlimited Long Distance or $35/month for Calfiornia Long Distance (before promotional discount)

They are advertising a package called "All The Best" which is a $99 bundle deal. It is not actually a special deal at all but rather a simplification: It's digital cable $44.95/month + Road Runner Lite ($34.95/month) + California Unlmited Phone ($34.95/month) - $15 discount = $99.

The way TWC is selectively upgrading areas around here to 15/2 in response to Verizon almost warrants a news story by itself.

Thanks, that's helpful. Let me tell you, you need decryption software and code breakers to get clear pricing details from most of these providers. Bundle-mania has really made direct comparisons very difficult.

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The way TWC is selectively upgrading areas around here to 15/2 in response to Verizon almost warrants a news story by itself.

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Interesting, yes. Last I knew they were doing 10Mbps. Do you have any links to discussion of a 15Mbps tier I could use if I write something up?

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For Road Runner, TWC offers a $10 less plan (lite) and a $10 more plan (extreme)

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Also, do we have down/up speeds for these? And their lite tier is not advertised, correct?

The pricng djrobx stated may very well be good for his area, and a few other ones (if he stated this I aplogize, but his post seemed like it was a generalization for all markets).

All I can do is speak for Maine/NH markets, and that is this:

- The basic tier is offered in conjunction with the All the Best package for 99 bucks for the first year..this includes the basic tier for internet (RR Lite)...In-State calling ONLY, and digital cable. The RR Lite tier is 768/128 for speeds. As seen on the All The Best package Deal here: »www.timewarnercable.com/ ··· ta2.html

- I am in an Ex-Adelphia area and digital phone was just launched. The package I am getting a post card for two times a week is for a package that includes, digital phone for unlimited calling everywhere in the US and Canada, digital cable, and the standard internet tier of 5000 down / 384 up

- Pricing for the premium tier is still at almost 85 bucks if you do not have any servies and goes downward from there. There is no 10 dollar add-on, and the speeds are 8000 down / 512 up. The pricing sheet for my area can be found here: »www.timewarnercable.com/ ··· 007.html Scroll down for Internet pricing.

EDIT-- OOps, re-read djrobx's post and he clarified his market and such.

The discussion of socal upgrades is here

»SoCal members... Speed increase yet ?

"Road Runner Basic" doesn't really show up on their main pages, but is plainly offered on their All The Best order form:

»ecare.timewarnerla.com/a ··· ndefined

I just recently signed up for cablemodem service and they gave me all three options to choose from. They do not appear to be saving Basic for customer retention in this area.

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if he stated this I aplogize, but his post seemed like it was a generalization for all markets

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I also apologize if I made it seem that way. The fact that their pricing and plans are different everywhere and that I am speaking of my own territory seems somewhat implied based on the topic of this thread, but I could have written that more clearly from the beginning.

Do you folks think that Time Warner Cable's market-to-market pricing (something Cox does too) is a result of sophisticated market research and excellent upper level adjustment to competition, or more the result of a lack of cohesive overall managment (ex: head doesn't always know what hands are doing, local managers have more control)?

I notice that the ILECs and Comcast don't engage in this as much.....

There is definitely a specific upgrade strategy going on. The vast majority of SoCal has been upgraded from older 6/512 or 8/768 caps to at least 10/1 in a relatively short period of time.

Areas that now have 15/2 appear to share no relationship with areas that were former Adelphia, Comcast or legacy Time Warner. If it were simply a lack of cohesion, I'd think we'd see something like all former Comcast areas set at the same speeds. Instead we see places like Huntington Beach (early FIOS area, former Comcast/MediaOne) to be the first with 15/2. Yet in Santa Clarita, we're also former Comcast/MediaOne. No trace of Verizon; we're at 10/1. U-verse is here but I don't think TWC is too frightened by that.

Some areas like Corona which are *NOT* FIOS territory have seen 15/2, but that happened on the same day that a nearby FIOS area (Lake Elsinore) got the 15/2 upgrade. It may just be that non-Verizon customers in "overlapping" areas see incidental benefit. Since these upgrades are still happening nobody but Time Warner could tell us for sure what their ultimate goal is.

Yep, I hear ya!!! I am at 7/512 advertised speed while other parts of the city, ie., Brooklyn, Queens, Staten Island are at 10/512 for standard service of 44.95. You ask them about it and they play dumb...

OOOO, and I forgot upstate NY has high standard speeds as well.

Time Warner New England will be upgrading internet speeds when..and I quote this "When we get the go ahead from corporate".. Take it for what its worth, but if true, that means there is certainly a larger national presence. Local control is given to each division to an extent, this includes tech support and all.

Look back at Adelphia, they had national tech support vs. "localized"..with this, when there was a speed upgrade, it was done for everyone and the packages were standardized. I believe Comcast has a national tech support type deal set up too.

yes, Upstate NY does have higher speeds ... standard is now 7 MB down and 500 Kb up, and the extreme tier is what they call Roadrunner Premium up here, and that's 10 Mb down and 750 Kb up...

And the crazy part is, that's what the caps are set in our systems ( yes yes i know, i work for them ... bad Xplicit ) Instead of 768 down you get 750 ... but i don't care. Roadrunner Premium is good stuff, especially since the average download is around 1.2 MB per second.

Laterz,

Xplicit

OK,xplicit,explain to me why they offer different speeds/prices in different areas of the same state. I actually see up to 6.9 (on rare occassions) and up to 493 (super rare occassions) in Manhattan. Thanks!

A little of both, I think!

Ok, so I just want to nail down the ranges for just stand-alone broadband across all TWC markets.

Note where I have the (?) is where I'm still not clear:

lite: •384kbps-1.5Mbps down•128kbps-(?) up •$26.95-$34.95
standard:•3Mbps-10Mbps down•(?) - (?) up•$44.95-$59.95
extreme:•7Mbps-15Mbps down•(?)-2Mbps up•(?)-(?)

If anyone is outside these ranges or has corrections let me know.

Karl,

Lite
128-384kbps up

Standard
384-1000kbps up Corrected

Extreme
I believe it's 512-2Mb up

Extreme price in SoCal is
$49.95(bundled)-$54.95(unbundled) but I could swear I've seen higher posted. Also in SoCal there are no junk fees, modem rental fee, taxes or other charges. If you don't have any other TW services the bill is $54.95 (for my 15/2 Extreme).

According to DSLR archives there are no faster speeds available than 15/2 for residential (at least no one is testing faster) although on the service class list there is a 16Mb class. The 16Mb class could be a business class.

001 = 5/384 --- (isrrIP1BW1)
002 = 1/256 --- (isrrIP1BW2)
003 = 1.5/768 --- (isrrIP1BW3)
004 = 4/384 --- (isrrIP1BW4)
005 = 3/768 --- (isrrIP1BW5)
006 = 1.5/1.5 --- (isrrIP1BW6)
007 = 4/2 --- (isrrIP1BW7)
008 = 3/512 --- (isrrIP1BW8)
010 = 3/1.5 --- (isrrIP1BW10)
011 = 7/768 --- (isrrIP1BW11)
012 = 5/1 --- (isrrIP1BW12)
013 = 10/1 --- (isrrIP1BW13)
014 = 2/2 --- (isrrIP1BW14)
015 = 10/2 --- (isrrIP1BW15)
016 = 15/2 --- (isrrIP1BW16)
017 = 96/64 --- (isrrIP1BW17)
018 = 4/512 --- (isrrIP1BW18)
019 = 768/128 --- (isrrIP1BW19)
020 = 8/512 (also 10/1 or 15/2) --- (isrrIP1BW20) --Post speed upgrade Extreme service class in SoCal
021 = 7/768 --- (isrrIP1BW21)
022 = 7/1 --- (isrrIP1BW22)
023 = 192/256 --- (isrrIP1BW23)
024 = 256/256 --- (isrrIP1BW24)
025 = 5/384 --- (isrrIP1BW25)
026 = 5/768 --- (isrrIP1BW26)
027 = 5/1.5 --- (isrrIP1BW27)
028 = 6/768 --- (isrrIP1BW28)
029 = 7/2 --- (isrrIP1BW29)
030 = 8/1 --- (isrrIP1BW30)
031 = 1.5/384 --- (isrrIP1BW31)
032 = 8/768 --- (isrrIP1BW32) ---Prior Extreme Class in SoCal (at least in ex Comcast)
033 = 6/384 --- (isrrIP1BW33)
034 = 16/2 --- (isrcip16bw34)
0?? = 15/2 --- (isrrIP3BW8)

They don't give everyone higher speeds because of the fundamental rules of running a business, which is what they are. Those business decisions in this case include the following:

A.) It would cost money to upgrade equipment to provide higher speeds, which would cost money, and they won't spend money unless they are threatened by competition which leads into point B which is.

B.) The only real competition at this point for residential users is FIOS, which is not in 95% of the country, which is why 95% of the areas with cable are still providing the same speeds they have been for years. Be assured as soon as FIOS is rolling into your area, your cable co. will increase your speeds for no price at all.

Just business my friends. Fair isn't in the business vocabulary, unless courts come into play ofcourse.

Honestly it all depends on the area, including but not limited to what kind of competition that is in the area, what kind of network issues they have ( if any ), the quality of the network, and one of the biggest issues of all is the internal wiring of your home. Time Warner Cable is not actually allowed to rewire apartments without EXPLICIT WRITTEN CONSENT from the apartment complex's land-lord/Owner. Therefore if signals are bad coming into the home, you're going to see speed fluctuations as well. I mean to be perfectly honest, i work for TWC, and i'm boggled by some things i see. In Rural areas, we have FIBER running across the poles instead of MAIN-LINE ( really big coax ). Another thing is some areas that aren't really big on digital services don't get upgraded as much as others, and but what i mean as far as " upgraded " is there is very little cable tap maintenence that goes on ( signal level adjustments ).

All in all, its what people have been saying previously on this topic, it just varies by franchise. NYC is a totally different franchise and you're being served by a seperate Cable Plant in the city. Our area which is the " Hudson Valley Area " is served by our cable plant in Liberty, NY which runs down to Middletown, NY where it is amplified and sent into surrounding areas. So it basically goes along with those standards, different cable plant, different part of the franchise which in turn means different speeds and pricing.

Just for an example, RoadRunner Premium up here isn't widely used in our area therefore its only 10 mb down and 750 kb up and costs about $85 /mo whereas standard Roadrunner is 7 mb down and 500 kbps up and only runs you $45.00 /mo if you have Digital Cable. Hope that helps clarify...

Xplicit

This is a great explanation, thanks, Xplicit and thanks to everyone else for their posts - this is an interesting topic for sure.

No, we have tons of bandwidth to the Mainland. That was a problem back many years ago when there was a bandwidth crunch but that has not been a problem for at least six years as several new underwater cables were built to serve well into the future. This isn't Iceland.

The problem is that TW here knows they can get away with the lower speeds so they do. When HawTelCom starts offering much higher speeds that they are beta testing currently then Oceanic TW will have to react.

We are getting, supposedly in September, a quadruple package that will hopefully rival HawTelcom's current DSL package. But even then Oceanic doesn't plan to upgrade the speed. That probably will happen only when DSL speed is upgraded after the beta and Oceanic sees a lot of customers switching. Tier 3 techs say that they expect Road Runner to force another speed increase as they did in January 2005. But that is poppycock yet that is the answer one gets when one inquires about it to either Oceanic tier 1 or 3 or even to management. Probably 90% of RR users in Hawaii believe that BS also. And that is the problem....most people here are content with the speed they have.

How does that help Karl? That is what TW is charging in YOUR franchise. It is totally different in the Hawaii franchise and probably different in every franchise. Karl is going to have hairy time getting the information for each franchise.