Cox → [LA] Can I please get some help?

I just bought a brand new SB5120 just to see if maybe my SB5100 was bugging out. I direct connected instead of using a router and searched for adware/spyware; found nothing, and my conneciton is still a POS. Seriously, why is it everyday at the same time I get 800 kbs for download speed. I recently dropped from premier to preferred because I was getting this garbage to see if maybe things would change. Now I'm really starting to think either I'm actually on an overloaded node or someone in my area eating up my bandwidth. Either way, I've had 2 techs out say nothing wrong so what gives? I asked if there was upgrading in my area I was told NO. So what the hell is causing this? My signal levels are

Downstream Value
Frequency 585000000 Hz
Signal to Noise Ratio 38 dB
QAM 256
Network Access Control Object ON
Power Level 3 dBmV
Upstream Value
Channel ID 4
Frequency 23248000 Hz
Ranging Service ID 3144
Symbol Rate 2.560 Msym/s
Power Level 46 dBmV





»/lineq ··· /2250354

Further note, I'm getting retransmits of data for almost all the tweak/speed/line quality testing.

Can you PM me your modem's MAC address?

PM Sent

Signal levels look GOOD.
does it speed back up in the wee hours of the morning? e.g. 3am? if so then its probably peak usage times that kills it, if its like that all the time then its probably a loaded node issue.

I guess it is an overloaded node if peak hours drops me down to this







This is so unfair and I'm so fed up with this crap. I bet if some other ISP came down here I'd see things fixed up quick.

Oh, where is the powerboost? Hell, value package has me beat. Do I need more results to show that I am really getting crap?

»msiad.visualware.com/mys ··· =6602610
TCP/Web100 Network Diagnostic Tool v5.2.1e
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 200.93Kb/s
running 10s inbound test (server to client) . . . . . . 275.04kb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

Web100 reports the Round trip time = 839.15 msec; the Packet size = 1456 Bytes; and
There were 14 packets retransmitted, 53 duplicate acks received, and 66 SACK blocks received
The connection was idle 0 seconds (0%) of the time
This connection is network limited 99.97% of the time.
Contact your local network administrator to report a network problem
Contact your local network admin and report excessive packet reordering

bw = 0.20 based on packet size = 11Kbits, RTT = 839.15msec, and loss = 0.004065040498971939
The theoretical network limit is 0.20 Mbps
The transmit buffer (105.0 KByte) limits the application to 0.97 Mbps
Your receive buffer (126.0 KByte) limits the application to 1.17 Mbps
The network based flow control limits the application to 0.70 Mbps