Topic 'Service out this morning...' in forum 'ViaTalk' - dslreports.com http://www.dslreports.com/forum/Service-out-this-morning-18756475 en Thu, 24 Mar 2022 12:09:41 EDT Thu, 24 Mar 2022 12:09:41 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18759947
Edit: Actually I pinged the ny-2 server and its an average of 7ms, where ny1 is an average of 25....so swapped over to ny2 :)]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18759947 Fri, 27 Jul 2007 17:38:37 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18759544 http://www.dslreports.com/forum/Re-Service-out-this-morning-18759544 Fri, 27 Jul 2007 16:34:59 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18759232 said by Midnight9:

I changed my server to New York 2 and service was back up. Can someone tell me how to keep it at New York 2? It keeps going back to New York 1 and then I lose service again. Thanks!
Put it on 2 then turn of provisioning.
--
"A religious war is like children fighting over who has the strongest imaginary friend."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18759232 Fri, 27 Jul 2007 15:53:10 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18759210 http://www.dslreports.com/forum/Re-Service-out-this-morning-18759210 Fri, 27 Jul 2007 15:50:35 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18758420
Give VT support a call. They were able to fix my similar issues in quick order. Just let them know what server is causing you problems.]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18758420 Fri, 27 Jul 2007 14:03:03 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18758405 http://www.dslreports.com/forum/Re-Service-out-this-morning-18758405 Fri, 27 Jul 2007 13:59:59 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18758341
I had my BYOD account activated on Wed, 07/25 and after configuring my Sunrocket SPA-2102 all inbound calls were crystal clear but outbound calls resulted in a busy tone. I tried various dialplans, stun server, config changes, etc, however during random troubleshooting last night I tried changing the server from houston-2.vtnoc.net to sanjose-1.vtnoc.net and outbounds worked :) I switched back to houston and they did not work. I've attempted connections to houston-1, houston-2, and sanfrancisco-1 and cannot get outbound on any. All servers allowed successfully registration of the SPA-2102 and ping tests showed fewer hops and faster response time to houston vs san jose.

Not sure if this is a common occurrence for new accounts (something in the infrastructure needs to sync?) or related to these service outages.]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18758341 Fri, 27 Jul 2007 13:49:13 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18758196 said by shealyse:

said by obrien110:

I tried power cycling my PAP2 adapter numerous times this morning and I still had no service. I just talked with a VT CSR and he told me to recycle it, and now I have service. :p

I checked my softphone config and now I'm on newyork-2.vtnoc.net, as opposed to newyork-1.vtnoc.net from earlier.
It seems like this is the VT quick fix a lot of the time. They will just provision you to a different server without any explanation as to why things quit working in the first place.

What I always called the "shut up and reboot" fix...
Do you want a detailed explanantion as to why you were re-routed to another server or just have it happen?
--
"A religious war is like children fighting over who has the strongest imaginary friend."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18758196 Fri, 27 Jul 2007 13:28:48 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757880 said by obrien110:

I tried power cycling my PAP2 adapter numerous times this morning and I still had no service. I just talked with a VT CSR and he told me to recycle it, and now I have service. :p

I checked my softphone config and now I'm on newyork-2.vtnoc.net, as opposed to newyork-1.vtnoc.net from earlier.
It seems like this is the VT quick fix a lot of the time. They will just provision you to a different server without any explanation as to why things quit working in the first place.

What I always called the "shut up and reboot" fix...]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757880 Fri, 27 Jul 2007 12:36:36 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757667
I checked my softphone config and now I'm on newyork-2.vtnoc.net, as opposed to newyork-1.vtnoc.net from earlier.]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757667 Fri, 27 Jul 2007 12:03:18 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757643 said by burris:

said by Aveamantium:

Looks like they are routing things around... I just pinged the newyork-1 server and it is pointing to the chicago-1 server.
Hasn't that been that way for a while now?
Probably... Just shows how often I check! :)]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757643 Fri, 27 Jul 2007 11:57:49 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757566 said by PhoneLine:

Yeah, not sure what it is then, since some people on Ny1 are ok. I'll switch the server when I get home later and see if that helps.

As of right now when I call my number thats forwarding from SR, I get one ring and then to VM. If I dial my VIA number direct, it goes right to VM. So its still down.
If it was down, you would not get the calls going to VM. It sounds like there is another problem going on.
--
"A religious war is like children fighting over who has the strongest imaginary friend."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757566 Fri, 27 Jul 2007 11:42:29 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757550
As of right now when I call my number thats forwarding from SR, I get one ring and then to VM. If I dial my VIA number direct, it goes right to VM. So its still down.]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757550 Fri, 27 Jul 2007 11:38:41 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757522 http://www.dslreports.com/forum/Re-Service-out-this-morning-18757522 Fri, 27 Jul 2007 11:32:26 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757297 said by burris:

said by Aveamantium:

Looks like they are routing things around... I just pinged the newyork-1 server and it is pointing to the chicago-1 server.
Hasn't that been that way for a while now?
I am pretty sure that newyork-1 has been pointing to Chicago for 1 month++++. Newyork-2 is still online in NY.]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757297 Fri, 27 Jul 2007 10:50:27 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757220 said by Aveamantium:

Looks like they are routing things around... I just pinged the newyork-1 server and it is pointing to the chicago-1 server.
Hasn't that been that way for a while now? ]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757220 Fri, 27 Jul 2007 10:37:56 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757166 http://www.dslreports.com/forum/Re-Service-out-this-morning-18757166 Fri, 27 Jul 2007 10:31:17 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757147 said by obrien110:

Thanks, the soft phone config says newyork-1.vtnoc.net.

...And still no service here yet.
I'm on NY-1 and all is well..]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757147 Fri, 27 Jul 2007 10:28:25 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757124
»BYOD what features we're missing being nonprovisioned ones]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757124 Fri, 27 Jul 2007 10:24:03 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757100
As said by VTBrendan-
Hey,

This is a list of the currently available server groups on our network.

newyork-1a.vtnoc.net
richmond-1a.vtnoc.net
richmond-1b.vtnoc.net
houston-1a.vtnoc.net
houston-1b.vtnoc.net
chicago-1a.vtnoc.net
chicago-1b.vtnoc.net
chicago-1c.vtnoc.net
chicago-1d.vtnoc.net
chicago-1e.vtnoc.net
chicago-1f.vtnoc.net
chicago-1g.vtnoc.net*
sanjose-1a.vtnoc.net*
sanfrancisco-1a.vtnoc.net*

The groups with asterisk's next to them are currently undergoing upgrades and/or repairs. Any of these groups should be more than capable of providing quality service to any of our customers.

-Brendan]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757100 Fri, 27 Jul 2007 10:20:26 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757095
Anyone on Ny-1 up and running? Or if your out and on Ny-1 and able to change, does that bring you back up?]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757095 Fri, 27 Jul 2007 10:18:30 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757075
...And still no service here yet.]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757075 Fri, 27 Jul 2007 10:15:04 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757060
Perhaps others who have had the service longer know another way to check.]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18757060 Fri, 27 Jul 2007 10:11:39 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18757035 http://www.dslreports.com/forum/Re-Service-out-this-morning-18757035 Fri, 27 Jul 2007 10:03:40 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18756991 http://www.dslreports.com/forum/Re-Service-out-this-morning-18756991 Fri, 27 Jul 2007 09:56:10 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18756863 http://www.dslreports.com/forum/Re-Service-out-this-morning-18756863 Fri, 27 Jul 2007 09:32:01 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18756835 http://www.dslreports.com/forum/Re-Service-out-this-morning-18756835 Fri, 27 Jul 2007 09:24:51 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18756662
Edit: Got to go now, be back later. ]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18756662 Fri, 27 Jul 2007 08:42:43 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18756647 http://www.dslreports.com/forum/Re-Service-out-this-morning-18756647 Fri, 27 Jul 2007 08:40:09 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18756593 http://www.dslreports.com/forum/Re-Service-out-this-morning-18756593 Fri, 27 Jul 2007 08:30:02 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18756514
Mostly just wishful thinking on my part as I never got any emails about the port aside from the initial email saying it was in process.

I can tell its still out cause when I call my home number it rings once and goes to voicemail. Should ring 4 times.

I'll try changing the server later when I get home if its out and if that doesn't work I'll have to try and get in touch with them.]]> http://www.dslreports.com/forum/Re-Service-out-this-morning-18756514 Fri, 27 Jul 2007 08:06:52 EDT Re: Service out this morning... http://www.dslreports.com/forum/Re-Service-out-this-morning-18756500 http://www.dslreports.com/forum/Re-Service-out-this-morning-18756500 Fri, 27 Jul 2007 07:56:26 EDT Service out this morning... http://www.dslreports.com/forum/Service-out-this-morning-18756475
I have had my byod service setup for about 3 days with no problems using my old sunrocket innomedia. This morning when I got up, my voip light was out. It was working fine last night about 11pm ish.

All I did was a reboot of the power on the innomedia cause I had to goto work, so could not play with it too much. Will have to see if its working later when I get home.

Anyone else had any issues this morning? I'm set to the ny number 1 server I believe.]]> http://www.dslreports.com/forum/Service-out-this-morning-18756475 Fri, 27 Jul 2007 07:48:49 EDT