ViaTalk → Re: Service out this morning...

I posted this in the "BYOD Help Thread" but I'm thinking it may be related with this one...

I had my BYOD account activated on Wed, 07/25 and after configuring my Sunrocket SPA-2102 all inbound calls were crystal clear but outbound calls resulted in a busy tone. I tried various dialplans, stun server, config changes, etc, however during random troubleshooting last night I tried changing the server from houston-2.vtnoc.net to sanjose-1.vtnoc.net and outbounds worked I switched back to houston and they did not work. I've attempted connections to houston-1, houston-2, and sanfrancisco-1 and cannot get outbound on any. All servers allowed successfully registration of the SPA-2102 and ping tests showed fewer hops and faster response time to houston vs san jose.

Not sure if this is a common occurrence for new accounts (something in the infrastructure needs to sync?) or related to these service outages.

I just got home, and noticed I'm not registered on chicago-2.

I had the same thing happen when I first signed up. It was strange that some of the servers I would point to would have issues. I have the two line setup, and some servers would have issues with one line and not the other. In other cases, I could call in, but not out.

Give VT support a call. They were able to fix my similar issues in quick order. Just let them know what server is causing you problems.

I changed my server to New York 2 and service was back up. Can someone tell me how to keep it at New York 2? It keeps going back to New York 1 and then I lose service again. Thanks!

Put it on 2 then turn of provisioning.

Ok, thanks for the help. I thought that turning off provisioning was not good to do in case updates were sent through.

Welp, got home and the VOIP light is back on, so for now all is ok again. I'll probably leave it for now and if it happens again will change the server.

Edit: Actually I pinged the ny-2 server and its an average of 7ms, where ny1 is an average of 25....so swapped over to ny2