Comcast Customer Service Still In Sad State → Charging a fee to pay bills in person is a VERY poor choice.

After running across the topic that details a charge for paying bills in person, I've made the choice to set-up online bill pay and avoid this BS charge.

I've been paying my bill in person for years with no sign of charging for this and then Comcast moves in and charges for this. Very poor choice. Ridiculous even.

Let's do the math. I'm in an Ex-TWC area. My internet bill dropped 17.01. My TV bill has gone up 4 bucks. They've got me on this wire maintenance plan for 2.99 (Am thinking of opting out when my situation with them gets straight.) Now this bogus charge for 1.99 comes in.

If I keep paying my bill at the center, my bill will go up 9 dollars.

Poor move Comcast, you're continuing to alienate your well paying customers with bogus fees.

That is because it costs money to pull a CSR from the phone bank to sit there and take payments. Cingular does the same thing when people go into stores to pay, along with other utilities. This is nothing new.

It is new to me since Time Warner never put any charge on my pay stub for paying in person. I don't have a cell phone so that doesn't apply to me, and if I did, it would not be Cingular. (I've heard and seen personally of horrid reliability with their cell services.)

As for being charged for other utilities, I'll get back to you on that.

TWC-Mid Ohio is charging for making payments over the phone to an agent. They charge $5 for it. Before they'd try and sneak $2.00 across my Visa card for the charge. They're now making customers pay their processing fees.

And how long has this been happening for you?

When I went to pay last month's bill a few weeks ago they told me about the charge. The rep got nasty with me about the charge. and the $2.00 charge they'd slide through my bank happened several times in past months. I gave up used the Automated system since my payment was due in a couple days. Otherwise I'm going to start mailing my payment into them.

Good luck with that. I've went to set up my Comcast bill pay online and the page wouldn't let me in! So much for that, huh?

Looks like it's drop box land for me. Screw the two buck charge!

its $2 plus the $5 so really $7 for phone payments with TWC. i'll just mail mine in 40cents LOL

WARNING.....I pay my comcast bills on line..always have two months ago I was looked on my bill page and noticed the last months bill was not credited. I called comcast and they told me and I quote "never pay your bill on line" always pay in person or via the telephone...guess what two months later and still having problems.....they suck!

I'm speaking about TWC. Ohio no longer has Comcast nor was I ever serviced by them. I went from a local company to TWC-WOH to TWC-NWO and then changed over to Mid-Ohio. But TWC-Mid-Ohio is telling customers to use the automated system or online. But it does tell you online with TWC that when setting up online bill pay they WILL NOT mail any statements after that.

Question: when you paid your bill online did you was looked in your mailbox or online for a confirmation number? Did you was looked in your checking account to make sure the transaction processed?

If you didn't then shame on you. Don't blame Comcast because you weren't thorough.

There are a lot of things that I don't think Comcast does well. This is NOT one of them. I have paid my bill online for years now and have never had a problem.