Topic 'Piggie has now joined the Haters!' in forum 'Windstream' - dslreports.com

Re: Piggie has now joined the Haters!

Tue, 23 Oct 2007 00:16:28 EDT

Weepshep posted : Well I'm to sick to sleep. Matter a fact I can't sleep for having to set up and deal with these slow speeds.
I can't get any thing done - thats why you haven't seen me here but just to jump in read and split. Time to valuable got to use what little speed I can get when I can get it.

This is causing me all kinds of trouble.. Family -Time-Money -Health = Mental and Physical.

Can't spend time with the family because I am at work 30 minutes away way into the night taking advantage of the good service there (not Windstream).. And when I do get to be here I'm stuck in my home office waiting on down loads that I can't walk away from or it drops it.

Tried to get a proposal done this weekend and I still haven't got it done because I can't hold off on my regular work to use the service all the time.

Sorry Piggie my speeds has not hit as low as yours. 80kbps at the least that I have seen here.

Yea the local supervisor did call me one day but all it sounded like was an alien with muffled roars and echoes. Must have been using the line my service is on. Any way could not understand a thing he said on my answering machine and I haven't been able to track him down.

Ok Now I am a member.
Where do I get my ID card?

Oh wait it just came in the mail with big fat dollar signs on it with green writing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Piggie has now joined the Haters!

Mon, 22 Oct 2007 04:38:37 EDT

Piggie posted : I see a long siesta ahead. In the year here they were awake when I joined them now almost a year go.
Ayn Rand would say it's predictable, but still be disappointed.

Re: Piggie has now joined the Haters!

Sun, 21 Oct 2007 21:36:30 EDT

BusGod posted : Piggie....you hit the nail on the head........I wonder though with the sales and marketing and the continual drive to add more customers if the Public Service Commission or other regulators could "crack down" on these corporations and their sales tactics?

Just a thought.........

I am in a situation as you are.....there is no other broad band option at the moment besides Windstream, no cable here yet.......and satellite well, not for may applications...

I really wish as you do, that Windstream would wake up!!!!!!!!!

Re: Piggie has now joined the Haters!

Sun, 21 Oct 2007 20:22:38 EDT

RMMrMike posted : Yes, I totally agree with this. I just started getting the same problem last month with windstream. Maybe it's a conspiracy?

Re: Piggie has now joined the Haters!

Thu, 16 Aug 2007 13:37:58 EDT

Piggie posted : I want this company too to "get it together", but loosing hope. I can't be done, I need dial tone here and that is my choice. VOIP is out of the question now more than ever. Hughes and modem are my other choices.

But I can say from the talk around town, if we had cable internet here (fat chance we ever get it) they would be rolling in sign ups. Not that cable is better.

But I really believe or would like to believe that if WS knew what is going on now could cause them to loose say 1/4 of their DSL customers to cable over night, I am sure more effort would be put into the problem. After all most of the DSL equipment here was just installed and could not possibly be amortized yet.

I don't know about all the forums here, but I started reading Telus forum for a college of mine in British Columbia that was having DSL problems. I never posted as I found her problem after reading the last month's posts.

Guess what the solution was? Switch to cable, sad but true. Evidently Telus had implemented a single channel of video on demand over DSL. The same as suddenly overselling their lines.

My college had Telus service tech at her house about 5 times in a month. First few times they closed her ticket, no problem found. Because of the size of Vancouver she never had the same tech twice. Finally one shows up, finds bridge taps, and she is not cut straight through. Gets her Attn down from around 45 to 30. SN also improved. She was happy they had found the problem, they tested it and it worked as advertised. Not the end of the story.....

That night slow speeds were back. Yes, they fixed all those things but that didn't compensate for Telus overselling bandwidth. I was helping her through this a day at a time, a tech visit at a time in email. Showing her stuff in the Telus forum. I told her look your DSL is now fine, but upstream there is no bandwidth. Until they fix that you will only see 400 on a 1532 provisioned service.

She decided not to wait, as cable was a second now her first choice.

I am willing to be if we go reading other DSL forums, we will find very similar stories. Tickets closed, oversold bandwidth, etc etc. I am sure also in some area's testing both DSL is the best choice.

There is this insane race to more and more bandwidth. As many times as I have wished for 6m, I would be happy with saying ok, it's a pipe dream, but we can give every one consistent 1.5/.5 or something like that. Look where the quest for more bandwidth has gotten things? Cable company's now FAP their customers, DSL can't be far behind in considering the same thing. Won't it be a lot easier for WS to say wow, keep building out more and more input bandwidth is getting exhaustive and never ending. For the same money we can tell customers, go over 20G a month and you are ether shut off or contract broken and you pay the early termination penalty.

Level3 is not all too happy about us all watching videos on line at web sites, video on demand, VOIP. They want to make it legal to packet shape the traffic, based one what they consider the best for them, and if you want more than that pay up.

What we have for now, is a never ending cycle. Faster cable, faster DSLAMs but only some customers ever see that speed. Companies wanting to at some point increase their bottom line without further capital investments, by implementing FAP or Traffic Shaping at the backbone level. You want more? Pay up because we are sick of just adding more and more bandwidth. More traffic arrives on the system because of population and technology growth, backbone providers just raise the prices. Only those that can afford to play will be able to play. New infrastructure will be added as only a last resort in an area known to instantly turn a profit many times what they see now for laying new fiber.

Basically what I am saying is at some point all the telecommunication companies, cable, DSL, cell, backbone are going to cry limited resources. There is no longer any profit in laying more cable. They may cover it with saying permits have gotten too expensive, dang Democrats and their taxes. Republicans won't invest in an industry to regulated that they can't afford to add bandwidth because of govt regulations. It's not possible to put that much fiber into one router, they have hit some kind of "limit".

I really believe it's coming industry wide because companies that have started doing it are finding it's easier than adding infrastructure to increase their bottom lines.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Thu, 16 Aug 2007 01:36:24 EDT

mojo1 posted : So, service went out completely tonight. I called and they said it was planned maintenance. I asked why they didn't warn me and tney said they don't have to. Worst customer service I've ever had and that came from a supervisor. I am so done with this company...

Re: Piggie has now joined the Haters!

Thu, 16 Aug 2007 00:53:37 EDT

Piggie posted : sorta like our shadow with the neck armor.... :@)

Re: Piggie has now joined the Haters!

Thu, 16 Aug 2007 00:10:54 EDT

masterwolfe2 posted : LOL and didn't Alec Baldwin look cute in that role? :D

Re: Piggie has now joined the Haters!

Thu, 16 Aug 2007 00:01:10 EDT

Piggie posted : But Wolfie! Remember... "only the Shadow knows......"

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 21:50:02 EDT

masterwolfe2 posted : Shadow, you certainly do try, and I do appreciate that. You are, however, limited on what you can do, despite your super powers :p Damn kryptonite... ;)

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 21:43:04 EDT

Piggie posted :

said by shadowfax:

I hope everyone doesnt think all WS employees are inept, there are always exceptions to the rule. .....Plus I love reading everything in this forum, you guys have really helped me in my job.

Maybe a little harsh in my statements but something in the system is not working like in Mojo's case. At least I know when they finally find it most likely thing will be back to full speed, knock on silly cons.

There needs to be a lot of work done coordinating in CS. I was told by a I can't tell you where I am Indian that she could set me up with modem service. Well hello, that is part of WS DSL to have it on the road in most citied local and an 800 if not. I asked her I thought I had it now. She said no but would set it up for me. I told her sweetheart, I have a modem running now. Don't lie, or make it look different.

Something changed in CS, I used to get a lot more technical answer of this is broken, and we are looking for part x and that made me happy, I as waiting for a reason.

Now it's stone wall to the max, more and more of my calls are going to India, experiment or test project my sweet ham hocks....

But Shadow, what do you learn from use beside we get frustrated? :@) no you are (@:
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 20:33:56 EDT

AZinOH posted :

said by Piggie:

Well as far as I am concerned the system as totally broken down for us in Orange Springs.
Back to square one. Life can throw curve balls.

I hope you get it sorted out soon. Reading your story and others makes me feel like having DSL is equal to joining the Dark Side.

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 19:58:49 EDT

shadowfax posted : I feel ya mojo. Its frustrating for me also, I really hope youre issues are fixed soon. If you havent yet, go to youre public service commission and lodge a complaint, nothing gets em movin like a little goverment heat.

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 19:47:16 EDT

mojo1 posted : Shadow,

Most of the folks I deal with are less than inept. I am certain that it is the upper levels who are calling the shots and trying to put profits ahead of customer satisfaction. While this usually works for awhile, it does not work forever.

My situation was clearly oversold bandwidth. It was fixed somehow for about 6 weeks, and now it is back. It really gets old not getting what you pay for. I REALLY want WS to get it together. Everyone I speak with there is professional and they try to help as much as they can. If it weren't for the crappy service, I would be way more than satisfied because of the people that I deal with.

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 19:23:54 EDT

shadowfax posted : I hope everyone doesnt think all WS employees are inept, there are always exceptions to the rule. I do agree that certain areas always need improvement. As far as education goes, there has been alot of in house education in the last 16-18 months. We have DSL training, home network training, FTTP, business system training, basic telephony training, along with week long classes on how to use our equipment(7000$ test gear). Plus we have to deal with safety training, ladder safety, pole climbing recertification (every 2 years), weight certification (275lbs) every 1-3 years. ohh, dont forget defensive driving training, and at least 20 hours of CBT's(computer based training) on everything from hazardous materials, to ethic awareness training. Even the old timers have forced to learn how to use a laptop. WS and our union (CWA) have set up evening classes for VOIP, and cisco certification, in which all the classes were full last fall. Some guys have finished college courses with our educational assistance program. IMO the workforce is more knowledgeable than in any point in our past, that includes my time as a GTE, VERIZON, ALLTEL, and now a WS employee. Plus I love reading everything in this forum, you guys have really helped me in my job. So while some of us are inept, most of us are SUPERTECHS!!...OUT!!!

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 18:39:03 EDT

Piggie posted :

said by flipper913:

OHH I forgot...does this look like it's outside the WS network 151.213.33.77
==
ping it and see :D

Well I did a:

#host 151.213.33.77
77.33.213.151.in-addr.arpa domain name pointer 77.33.213.151.ip.alltel.net.

Then a:
# ping -c4 151.213.33.77
PING 151.213.33.77 (151.213.33.77) 56(84) bytes of data.
64 bytes from 151.213.33.77: icmp_seq=0 ttl=58 time=89.3 ms
64 bytes from 151.213.33.77: icmp_seq=1 ttl=58 time=61.6 ms
64 bytes from 151.213.33.77: icmp_seq=2 ttl=58 time=82.3 ms
64 bytes from 151.213.33.77: icmp_seq=3 ttl=58 time=223 ms

Both of those are from San Diego
More over from my network tools page which issues a
host -v 151.213.33.77 you get the following output:

Trying "77.33.213.151.in-addr.arpa";; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 18831;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 4, ADDITIONAL: 4 ;; QUESTION SECTION:;77.33.213.151.in-addr.arpa. IN PTR ;; ANSWER SECTION:77.33.213.151.in-addr.arpa. 86400 IN PTR h77.33.213.151.ip.alltel.net. ;; AUTHORITY SECTION:33.213.151.in-addr.arpa. 86400 IN NS ns4-auth.alltel.net.33.213.151.in-addr.arpa. 86400 IN NS ns1-auth.alltel.net.33.213.151.in-addr.arpa. 86400 IN NS ns2-auth.alltel.net.33.213.151.in-addr.arpa. 86400 IN NS ns3-auth.alltel.net. ;; ADDITIONAL SECTION:ns1-auth.alltel.net. 84071 IN A 166.102.165.15ns2-auth.alltel.net. 84071 IN A 162.39.164.14ns3-auth.alltel.net. 84071 IN A 207.91.5.70ns4-auth.alltel.net. 84071 IN A 162.40.117.250 Received 242 bytes from 206.251.228.22#53 in 44 ms

That help? or was your question a moot point?

BTW anyone that wants my password to my network tools page PM me and promise not to share it. There are tools on there that can be abused by nefarious individual and robots, hence it's passworded. But I can setup anyone with a password if they prefer to pick one and use your user name from BBR.
So yeah, it's part of the Windstream network. But honest I missed the point. Are you getting slow pings on a traceroute from that IP as a node?

--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 18:30:23 EDT

mojo1 posted : At least mojo only has 6 more weeks of the 12 month commitment left in her mojo bag. She's drooling as I type this... At this rate, I am willing to go with a cellular provider. I would be more expensive, but about the same speed and I would be one less customer for Windstream. I know they don't care, but I do...

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 18:14:01 EDT

Piggie posted :

said by masterwolfe2:

Nothing personal against the employees who do surf and post here, but it surely seems like you guys are the exception rather than the rule. And, to be frank, I'd rather deal with an a**hole who fixes my problem, than a nice person who says they are sorry and it will be fixed, but lies... ya know what I mean? :(

I agree, some one can come to me being a a**hole, and I can call him on it to his face and he admits it, we probably end up being good friends! Why, honestly.

But also taking what nfury8ing said, not so sure it's a hiring practice problem. Well let me speak for my town. Our guy has been here since I moved here 10 years ago, and then some. He lives here. Orange Springs is maybe a couple thousand people and less than thousand houses. To give you some idea, our NXX 352-546 is used in 2 towns the the out skirts of 2 more towns, and apparently they still have numbers. I would guess from the number of structures they have half the NXX left to use.

Anyway, a lot of us know our WS guy personally. I can't see him screwing around on the job, because I see how fast he fixes dial tone outages. I am not a networking expert or I probably would be working as one, they make good money. But I can get blank looks out of his face talking what I know. This says to me, that technology has moved VERY fast to the guy in the field, previously called the line man but now the field tech. Has WS really supplied him with all the educational tools he needs?

I am old school. I think you have to have a basic understanding of things, then learn to trouble shoot by the book. Because there is no way you can put everything into a book, or test equipment. That is why the human factor is so important to think (yeah that phrase) out side the box. Actually if you want my opinion in my early days, there was no box. You had to understand how the circuit worked as the schematics and flow diagrams always had errors, from day one and due to modifications. So you have to know the basics or you had zero chance to troubleshoot. There were no troubleshooting guides in the fields where I worked.

So anyway, more education would help the field techs. Not on specific DSLAMS or DS3 and T1 Mux demux systems that WS owns, but just plain ole basic networking. It would give them must faster response time thinking outside the trouble shooting manuals.

I did have a little birdie whisper in my ear that they were troubleshooting the wrong area (which I totally understand! I've done that a thousand times myself) and I might actually move back out of the haters.

Maybe it was Mojo, cause I am sure by now, Mojo1 has put old phone parts in Mojo's mojo bag and taught the dog a few of the old mojo dances and chants....

Pig on the Modem, is now over and out. for now :@)
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 17:59:28 EDT

flipper913 posted :

said by nfury8ing:

said by mojo1:

Well, I didn't used to believe in deja vu, but I do now. My monitor is reading exactly like it did for the last 10 months. I have sang the praises of WS since they "fixed" it, but I am back to where I was a month ago.

Because they hire the most inept of people. If they actually hired capable people, they could fix their problems in a more permanent way.

3 out of every 4 days with pings over 200(EVERYWHERE), speeds under 500kbps after 2pm for months on end is just stupid. Just like any employee who tries to shrug it off on the user.

Well they keep saying it's outside the WS network. Heck that's like Chevy selling a vehicle with a Ford transmission and the transmission fails and Chevy says well it's not our problem it's a Ford problem. Not a very good analogy, but if they sell a product, then they need to make sure that product is not faulty and if it is then then don't blame anyone else just make an attempt to fix it

OHH I forgot...does this look like it's outside the WS network 151.213.33.77
==
ping it and see :D
--
Alltel DSL 3000/384 Netgear DG834G ADSL Modem/Router on 7 Boxes, 2 wired 5 wireless running 3 WRT54G's (Tomato v1.07 firmware) as wireless repeaters

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 17:35:04 EDT

nfury8ing posted :

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 16:27:05 EDT

masterwolfe2 posted : I suspect that in so many areas, they know they are the only choice, so they appear to have the attitude of "Tough poo-poo, deal with it!" The one tech I've dealt with face to face here has that attitude, arrogant prick "I've been doing this 20 years, so what I say is right, regardless". Any suggestion I make is laughed off with a smug look like what an idiot I am. Mine is nowhere near as bad as yours, my porky friend, but they sure do get on my nerves. When and if I move back to an area with other choices I'm very unlikely to choose them, and I sure as hell won't recommend them to anyone else with a choice.

Nothing personal against the employees who do surf and post here, but it surely seems like you guys are the exception rather than the rule. And, to be frank, I'd rather deal with an a**hole who fixes my problem, than a nice person who says they are sorry and it will be fixed, but lies... ya know what I mean? :(
--
A little pain never hurt anyone.

Dishplayer 625, Windstream Ultra DSL

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 14:03:14 EDT

Piggie posted : Well as far as I am concerned the system as totally broken down for us in Orange Springs. I just called CS to get the modem number for my area. I am now on a modem and it's actually faster, honest.

Lets see now:

Jul 1997: Moved here, 43kbps modem
Oct 1999: Gain Pair installed 26.4 kbps
Jun 2004: DirecWay: 1mbps, but FAP and $$$$
Nov 2006: WS DSL 3mbps
Aug 2007: DSL Fails. Free Modem account with phone service, wooppy!

====================================================

I am glad CS is polite and cheerful but as a customer you are stonewalled there. No other recourse I know about unless you are lucky and get secret PMs.

So here my entire neighborhood sits. Everyone I talked to went back to modem this morning that still had a modem.

Why can't there be a real update, because when I called in to get the modem number I asked what the group ticket said. Basically problem still exists. Customer will expect slow speeds. Someone needs to update it to try your modem, DSL has STOPPED.

When I read something in the reviews back a week or so ago I thought it was over the top. No more.

New slogan:

"You've got problems? We have excuses."

You know I need a dial tone here, cell is too shaky, and my alternative is go else where for dial up which would be dumb as this is free. I would gladly pay for a little more speed. I am too far to really consider cell data here like Sprint EVDO.

I am really sorry to say this. But when I first signed up and called and talked to Level 2 I would get answers. Now all one gets is sorry you are having trouble, satisfaction is our first priority, it will be fixed as soon as we can.

Now there is obviously an attempt to stonewall the customer.

My buddy in Hog Valley that is feed off the OS block house but a different remote (Ferry Landing) called this morning or last night to find all his tickets from last week were closed and signed off working. Obviously his tickets were not lumped into the group ticket. I told him to call back and get his in the group ticket or ask if it was. He was too tired of complaining.

Everyone I know on my side of the river is tired of complaining. It's not doing a bit of good to get stonewalled at the CS level.

In most circumstances there is usually a higher level dept to correspond with.

Any one know who that would be?

Again, I don't know that even talking to them will resolve a problem of not being able to find the problem, but at least give us a clue, and not treat us like mushrooms. Keep us in the dark and feed us sh.......

What a deal.....

I doubt after this experience I will ever come out of being a hater. You know the old saying to forgive is divine, but to forget is stupid.

PIG OUT! :@(

Back to square one. Life can throw curve balls.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 12:13:40 EDT

Piggie posted : I don't know if you found a fluke or not. But I tried that address from San Diego and it won't reverse. My server could not find 75.117.14.42, and now that is odd. But I am using the same web interface utilities I wrote and have never seen this happen, as I test my dyn domain name all the time on it.

I am deeper into hate, and honest I think I will probably have to hook up my modem today. I haven't seen above about 35 now and often single digit speeds for over 12 hours and that includes the middle of the night, like 3AM Eastern. I can't post my results they are too slow, won't finish or BBR says I can't post them, I don't know.

Doesn't any one out there in Windstream land have 4 T1 cards?

I could live with 200 to 400, but now it's all but stopped and honestly my good nature, polite attitude and not cussing is being held back by a thin thin thin margin.

I don't feel too numb this morning, angry would describe me much better, like it does any good.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Wed, 15 Aug 2007 01:47:55 EDT

masterwolfe2 posted : I wonder if this has anything to do with our issues? A site I visit, I contacted the owner about some issues. He ran some reverse DNS tests, and it seems that depending on which IP I pull, I don't have a PTR record properly setup. Here is a quote.

Location: United States [City: Lincoln, Nebraska]

Preparation:
The reverse DNS entry for an IP is found by reversing the IP, adding it to "in-addr.arpa", and looking up the PTR record.
So, the reverse DNS entry for 75.117.14.42 is found by looking up the PTR record for
42.14.117.75.in-addr.arpa.
All DNS requests start by asking the root servers, and they let us know what to do next.
See How Reverse DNS Lookups Work for more information.

How I am searching:
Asking c.root-servers.net for 42.14.117.75.in-addr.arpa PTR record:
c.root-servers.net says to go to dill.arin.net. (zone: 75.in-addr.arpa.)
Asking dill.arin.net. for 42.14.117.75.in-addr.arpa PTR record:
dill.arin.net [192.35.51.32] says to go to NS1-AUTH.WINDSTREAM.NET. (zone: 117.75.in-addr.arpa.)
Asking NS1-AUTH.WINDSTREAM.NET. for 42.14.117.75.in-addr.arpa PTR record:
ns1-auth.windstream.net [166.102.165.17] says to go to F.ROOT-SERVERS.NET. (zone: arpa.)
Asking F.ROOT-SERVERS.NET. for 42.14.117.75.in-addr.arpa PTR record:
f.root-servers.net [192.5.5.241] says to go to epazote.ARIN.NET. (zone: 75.in-addr.arpa.)
Asking epazote.ARIN.NET. for 42.14.117.75.in-addr.arpa PTR record:
epazote.arin.net [192.41.162.32] says to go to NS2-AUTH.WINDSTREAM.NET. (zone: 117.75.in-addr.arpa.)
Asking NS2-AUTH.WINDSTREAM.NET. for 42.14.117.75.in-addr.arpa PTR record:
ns2-auth.windstream.net [162.39.164.15] says to go to M.ROOT-SERVERS.NET. (zone: (root))
Asking M.ROOT-SERVERS.NET. for 42.14.117.75.in-addr.arpa PTR record:
m.root-servers.net [202.12.27.33] says to go to henna.ARIN.NET. (zone: 75.in-addr.arpa.)
Asking henna.ARIN.NET. for 42.14.117.75.in-addr.arpa PTR record:
henna.arin.net [192.26.92.32] says to go to NS1-AUTH.WINDSTREAM.NET. (zone: 117.75.in-addr.arpa.)
Asking NS1-AUTH.WINDSTREAM.NET. for 42.14.117.75.in-addr.arpa PTR record:
ns1-auth.windstream.net [166.102.165.17] says to go to G.ROOT-SERVERS.NET. (zone: arpa.)
Asking G.ROOT-SERVERS.NET. for 42.14.117.75.in-addr.arpa PTR record:
g.root-servers.net [192.112.36.4] says to go to henna.ARIN.NET. (zone: 75.in-addr.arpa.)
Asking henna.ARIN.NET. for 42.14.117.75.in-addr.arpa PTR record:
henna.arin.net [192.26.92.32] says to go to NS1-AUTH.WINDSTREAM.NET. (zone: 117.75.in-addr.arpa.)
Asking NS1-AUTH.WINDSTREAM.NET. for 42.14.117.75.in-addr.arpa PTR record:
ns1-auth.windstream.net [166.102.165.17] says to go to F.ROOT-SERVERS.NET. (zone: arpa.)
Asking F.ROOT-SERVERS.NET. for 42.14.117.75.in-addr.arpa PTR record:
f.root-servers.net [192.5.5.241] says to go to henna.ARIN.NET. (zone: 75.in-addr.arpa.)
Asking henna.ARIN.NET. for 42.14.117.75.in-addr.arpa PTR record:
henna.arin.net [192.26.92.32] says to go to NS3-AUTH.WINDSTREAM.NET. (zone: 117.75.in-addr.arpa.)
Asking NS3-AUTH.WINDSTREAM.NET. for 42.14.117.75.in-addr.arpa PTR record:
ns3-auth.windstream.net [207.91.5.71] says to go to M.ROOT-SERVERS.NET. (zone: arpa.)
Asking M.ROOT-SERVERS.NET. for 42.14.117.75.in-addr.arpa PTR record:
m.root-servers.net [202.12.27.33] says to go to figwort.ARIN.NET. (zone: 75.in-addr.arpa.)
Asking figwort.ARIN.NET. for 42.14.117.75.in-addr.arpa PTR record:
figwort.arin.net [192.42.93.32] says to go to NS1-AUTH.WINDSTREAM.NET. (zone: 117.75.in-addr.arpa.)
Asking NS1-AUTH.WINDSTREAM.NET. for 42.14.117.75.in-addr.arpa PTR record:
ns1-auth.windstream.net [166.102.165.17] says to go to F.ROOT-SERVERS.NET. (zone: arpa.)
Asking F.ROOT-SERVERS.NET. for 42.14.117.75.in-addr.arpa PTR record:
f.root-servers.net [192.5.5.241] says to go to BASIL.ARIN.NET. (zone: 75.in-addr.arpa.)
Asking BASIL.ARIN.NET. for 42.14.117.75.in-addr.arpa PTR record:
basil.arin.net [192.55.83.32] says to go to NS4-AUTH.WINDSTREAM.NET. (zone: 117.75.in-addr.arpa.)
Asking NS4-AUTH.WINDSTREAM.NET. for 42.14.117.75.in-addr.arpa PTR record:
ns4-auth.windstream.net [162.40.117.251] says to go to D.ROOT-SERVERS.NET. (zone: (root))

Error: It looks like you've stuck me in a loop!.

Details:
I am programmed to stop after 20 DNS queries, since most reverse DNS lookups can be finished
after just 3 queries. It sounds like you're stuck in a loop.
--
A little pain never hurt anyone.

Dishplayer 625, Windstream Ultra DSL

Re: Piggie has now joined the Haters!

Tue, 14 Aug 2007 23:48:46 EDT
mojo1 posted : Well, I didn't used to believe in deja vu, but I do now. My monitor is reading exactly like it did for the last 10 months. I have sang the praises of WS since they "fixed" it, but I am back to where I was a month ago.

Re: Piggie has now joined the Haters!

Tue, 14 Aug 2007 23:14:38 EDT
Piggie posted : Yeah, you got hung up on Level3 Atlanta2 node going west. There must be a ton of traffic on that node, I see it pop up as slow when I ping my server in San Diego. I noticed on the test they omit the first few hops out of West which makes sense so you can't trace it to a server farm, but I am willing to bet the west comes out of the same building as Piggie's server.

You can almost expect on slow down going west. I remember the old days when getting a packet through Mae West (now called SanJose1.Level3.net) was a challenge. But they really cleaned up that node and man does it handle gobs of traffic. I also notice lately cause I have a web interface utility I wrote so I can traceroute from my server back to me, that the last few days I have also been going through Dallas, instead of LA straight to Atlanta, and getting more hits on that path. Level3 either has problems or the traffic for the last few days is off the scale.

But yes, I did notice you took 2 big hits inside the network and that your predicted speed was well below 65% provisioned.

I guess we all need to follow Mojo's example and become comfortably numb.... Actually we should declare it our theme song, it's got great lyric lines that fit.

Hello.
Is there anybody in there?

Relax.
I need some information first.
Just the basic facts

There is no pain, you are receding. (for Mojo)

You are only coming through in waves. (packet vs wave theory)

This is not how I am.
I have become comfortably numb. (for me and Mojo)

Well not a lot of the lyrics, but those are all really taken out of the Pink Floyd song................

Piggie :@(

PS: Wolfie, have you ever bitten your tongue holding it like that?
------------------
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Tue, 14 Aug 2007 22:32:22 EDT
masterwolfe2 posted : Just ran another quality test and... East coast looks pretty good, but west coast segment..... sheesh.

»/lineq ··· /2265704

Re: Piggie has now joined the Haters!

Tue, 14 Aug 2007 21:59:55 EDT
mojo1 posted : I've been beat into submission at this point.

Re: Piggie has now joined the Haters!

Tue, 14 Aug 2007 21:25:50 EDT
Piggie posted : I didn't' want to trash anyone else's thread. And I have thought about this for weeks and wasn't sure I should post it, but now I am certain it's a valid question. And posting in my own hate thread.

ADSL2. Ok, we know Lexington got a brand new fiber loop, which is the right way to do things. But all this talk of rolling it out system wide gives me pause to yawn.

Look at the number of places where there is constant over sold bandwidth. For me now 2 weeks to find 4 T1 cards etc etc etc.

Is Windstream up to it? Doesn't seem they have the network really right yet. Doesn't seems they have a way to move very quickly on issues.

Flame me, blame me, claim me, lame me, but I don't see how except where they have 100% new equipment can they respond and provide service it takes to deliver ADSL2.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Tue, 14 Aug 2007 12:49:05 EDT
Piggie posted : Only choice here also. Our local cable company doesn't even have stereo sound and can't keep their line amps adjusted, so there is zero chance they will provide internet.

While Marion County (like the Line Monitoring Group Map shows me) is growing pretty fast as well. But the area of the county that WS covers is not growing much at all. We call it the Orlando Factor. The closer you are to Orlando, the faster you grow. I am sure very soon the hordes will discover this corner of the country were I live. My only blessing is I am backed up to a National Forest and a river with wetlands to my east, so that will be a natural limit, but north, south, and west, once this place is discovered there will be no stopping them. Last year we trained a bunch of gators to eat a few of them but then they came in and killed the gators. Oh well..............

My big concern is if they build subdivisions out here over the peanut fields, then where will I get boiled peanuts?
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Tue, 14 Aug 2007 02:25:29 EDT
mojo1 posted : Just remember, WS is the ONLY choice in this area. There are probably at least 100+ new residents in the area in the last 12 months with WS as their only choice. I can only hope that they can keep up or that cable comes into town soon.

Re: Piggie has now joined the Haters!

Tue, 14 Aug 2007 02:11:03 EDT
Piggie posted : Well I think this was talked about months and months ago. Please WS people don't' take this wrong but it does appear this way. Back when all the bidding and juxtaposition of all the telcos from mainly the mom and pops that first wired this country, the big cities were bought up long ago by ATT and it's Baby Bells. Then many local companies consolidated, some of the bigger fish ate the smaller fish, until today, around the Gainesville, Ocala market, instead of 6 or more telcos in the in area when I moved here (1970ish) there are 3. Yeap, one of them goes by the name ATT again (dang FCC appointed by Bush). The other's are Embarq and Windstream. Of course Embarq is just Sprint that was General Telephone that bought all the cites up that ATT could not in the early days. But Windstream is one of those now medius size companies born out of a many generations of consolidations, mergers, buy outs, bankruptcies, you name it. They came out the big fish after nearly a century of rural American telephone mainly here in the SE US.

So there history, their knowledge is rural growth, slow and easy, until lately as rural America now has sidewalks. I didn't even discover your part of the country Mojo until I was force to run away from Hurricane Francsis in 2004 because a friend of a friend has a cabin in near Cleveland so we when there. The storm killed our regularly scheduled vacation at the beach, so this seemed too good to be true, a week in the mountains and get away from the Hurricane.

I was shocked how much your area had grown! Then looked to not being able to believe the price of land in the middle of no where in the N GA mountains! Yeah, NE GA rural landscape is next to Godliness, I have said that many times. (hey sweet home AL, MS, KY, TN, NC and SC are very pretty too!)

But now not only is Windstream in this situation but so are companies like Frontier that also came out the big fish in many rural markets.

Massive changes in population growth are now obvious and the companies the vied for and won the rural American markets are now seeing bigger growth than the big boys in the core cities.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Tue, 14 Aug 2007 01:46:10 EDT
mojo1 posted : Pigmeister,

I'm still in the dumps if it makes you feel any better. Last time I called was Sat night and I was told that their system was down and to call back the next day. That is one that I haven't heard yet...

Here is it 1:44AM and my speeds are back to almost acceptable. Looks like another bandwidth problem. I'm in the 10th fastest growing area in the US. I hope WS subscribes to USA Today so they know this as well...

Re: Piggie has now joined the Haters!

Tue, 14 Aug 2007 00:42:53 EDT
Piggie posted :
said by bcruze:

well like i said i put up with the script readers for 2 years. after i got the supervisors phone number it was fixed less than two weeks.

im just trying to help

Our phone book comes out in April. So April 07 was our first WS phone book (not Alltel). And sure enough they took the our local super's phone number off page one on the inside. The number still works as I have talked to him in recent months about other stuff. And I used to have my local field super's number but bloody lost it!

There is as far as phone support goes, more of a stonewalling customers to at the most to 2nd Level support compared to Alltel that published all the phone numbers in the past, or at least they did in my area.

Like my current problem, I have "heard" what is really going on but not through "official" channels. A few years ago I could call Robert Kelly and if he didn't know he could get Ed Willis to call me about what the problem was and fairly detailed what was going on to fix it. Gone are those days. Now also granted when I worked for Baker Communications, we bought a lot of leased lines and phone numbers from Alltel, so Robert though we never met face to face knew each other over the phone.

I can say after living with my problem for a mere two weeks, I can't imagine the patience of those going on a year of bandwidth problems.

I just before sing up with Windstream DSL also upgraded my cell phone. I really wish I knew what I did now about cell phone data, WAP, and the like. I would have bought a much fancier phone, with a qwerty keyboard, but moreover one I could use a dongle to get internet. Because most cell companies if you have a phone that can do the dongle :@) then you have a good backup service that you can activate on a month to month basis. Live and learn....
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Mon, 13 Aug 2007 19:04:43 EDT
bcruze posted : well like i said i put up with the script readers for 2 years. after i got the supervisors phone number it was fixed less than two weeks.

im just trying to help

Re: Piggie has now joined the Haters!

Mon, 13 Aug 2007 00:59:21 EDT
Piggie posted : I too never implied to call several times a day. Knowing what I know now about the problem, I won't call again until Monday and ask if the ticket shows any updates.

What I did imply was a local network of users. One sees a problem and calls his contact to see if they have it. Once confirmed it's not normal, call in to CS. And so one.

Two reasons for this.

Sooner WS sees it's widespread the sooner it goes to a group ticket, and hopefully solved.

Two, many of the people I called in the neighborhood the day I noticed it just said well if it keeps up I will call. Several of them did as it has been worse since Thursday. But when they asked for credit, they were not credited back to the date of the group ticket but their individual call marks the begining day of their credits. Which well upset most of them and also they wished they had of called sooner.

And there has to be a factor that the more people on a group ticket that are getting free DSL has to raise a flag. Because if it doesn't, then who is watching the store?
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Mon, 13 Aug 2007 00:51:27 EDT
Piggie posted :
said by mojo1:

200-300ms RTT to any server I try. It used to be much better than that.
Ouch, wow, I guess VOIP is even more tolerant than I thought as I have never tried it except the old days of a headset in the computer and both ends on a modem.

200 to 300 ms latency is really high for DSL. That combined with your speeds normally points to a bandwidth problem. Why only the Shadow knows...................... :@)
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Sun, 12 Aug 2007 12:33:37 EDT
AnonymousOne3 posted :
said by bcruze:

if you are still having issues with your dsl. call the helpdesk and ask for your local (meaning in your city) supervisors phone number.
Please dont do that, we do not have the local supervisor phone numbers!!! Only thing we can do is call the planner/dispatcher only if there is a ticket in.
--
Helpdesk

Re: Piggie has now joined the Haters!

Sun, 12 Aug 2007 09:14:28 EDT
bcruze posted : if you are still having issues with your dsl. call the helpdesk and ask for your local (meaning in your city) supervisors phone number.

i had intermitten problems with our dsl for over 2 years. i continually called the help desk. they can only do so much from kansas, and nebraska i believe.

get that guys local phone number and call them untill its fixed.

i did that, they fixed the issue and upgraded the line to 3mb down 384kup. something the previous ISP would never happen. since then it has been flawless.

hope this helps

Re: Piggie has now joined the Haters!

Sun, 12 Aug 2007 06:32:08 EDT
AnonymousOne3 posted : Let me clarify the "meaning" of my post...
It wasnt to attack you or say to quit complaining, you have every right to! You wouldnt believe how many times some folks do call in (no joke) EVERY HOUR wanting an update. I have had some that spoke to a rep 30-60 min ago and that last rep sent a trouble ticket up and the customer is wanting to know why its not fixed yet. Of course, the first rep should have advised the trouble ticket due date also during their call.

Re: Piggie has now joined the Haters!

Sat, 11 Aug 2007 23:37:53 EDT
mojo1 posted :
said by Piggie:

Mid 200 down or your latency is up to 200 Mojo? And what type of VOIP box do you have because that is good it takes it's slice first from your browsers, it should. Do you have a VOIP box that is in series ahead of your router or do you have in a LAN port and do traffic shaping? Just curious.

200-300ms RTT to any server I try. It used to be much better than that.

My VOIP box is an old Linksys RT31P2 and it is in a LAN port. Not sure about traffic shaping as that is a little over my head. The VOIP is working fine, only noticed once that it had trouble and I couldn't hear the other party for about 5 seconds.

I'm not worried about the VOIP - mostly a cell user but where I live, the signal can be iffy. It is just the overall latency that is frustrating.

School started here last week and the speeds are acting like it was when the problem first started - decent speeds in the day, then about 4PM it starts falling off and gets worse through the night.

Re: Piggie has now joined the Haters!

Sat, 11 Aug 2007 22:24:41 EDT
Piggie posted :
said by AnonymousOne3:

For what its worth, calling into tech support to squeeze info out that we probably do not have wont help. We may be support but we do not unfortunately have every answer or every hour by hour update on things like this. Yes, calling in to report and inquire is a good thing but if it gets to where everyone is calling in every hour for an update...all you will do is upset yourself more when we have no more info provided to us from either the techs or engineers working it. I know how it can be, our cable provider here was that way many years ago and all I used to get was "our network is fine, its your pc". Depending on what is going on, it could take some time for parts or equipment, that stuff is not cheap and has to get approved. Yes we are a fairly good size company that makes money and to be honest, I have no clue how much some of that equipment costs...but it can be quite a bit. Latency is one of the worst things to experience as well as to diagnose and fix on our end. Please update when you can!
I wasn't going to quote your whole post but I feel any less will take things out of context. While having been CS for a small modem company one in St.Pete FL so I have a limited understanding.

All I want to say and why I said a Consumer's Group was for two reasons.
1) A lot of people don't notice problems until they get very big. This problem started on Aug 2 and for all I know I was the only caller. But it has gotten progressively worse since, until Thursday night (day 8 of the problem) it got so bad and people could not even read email or surf. Then they phone banks when off, from what one customer service person told me. However it was the same problem it just had to get bad. Had we had a group in place, then everyone could have tested for themselves and decided for themselves if they wanted to report their finding at their house. This would have let Windstream know right away that it was not isolated to a pin or DSLAM output, etc etc, thought the person I talked to believed me when I read my margins, etc before being asked and told them all I saw was ATM errors. I can't see how this would be a bad thing. It would help the customers and Windstream.

2) I have been a Windstream (was Alltel) Customer for eons. And it's not just WS, but even back in the old Southern Bell days right after Judge green split them from ATT Longlines, right through Bell South. It's almost like there is a fixed amount of delay in repairing any problem. Well all those except basic dial tone, which coincident is regulated. Coincident? I think not. Actually when I was installing remote radio links for a living, Alltel then was more responsive than Bell South. But I digress to residential. This problem was identified by notes read to me as 4 T1s taking errors feeding the DSLAM on Monday the 6th. But it wasn't until Friday the 11th that 4 actual bad T1 cards were found. I know from calling in during those 4 days the ticket was closed at least once repaired, though it wasn't. So I ask, why did it take so many attempts to find the problem, knowing it was 4 T1s taking errors that it was 4 T1 cards that were to blame. Now I did hardware for 20+ years, in communications, TV, Radio, Cable, and limited phone. So if you have a T1 one that is fiber and probably even copper that has errors, the most likely place to fail is the T1 card at one or the other end of the link. 99 percent of the time noting fails in the middle of a cable unless it's cut or getting wet. Fiber further simplifies this as there is less to break in the cable itself. Just like most lamp, extension, microphone, etc cords fail at the ends, not the middle.

Having the problem narrowed down that close by Monday, by Tuesday the 4 cards could probably be found in under an hour, by just swapping the ones they had in service. That would have given them a 3 to 4 day jump on ordering parts.

So in conclusion, had more customers here been alerted to the problem Wed Aug 2, then it would have escalated faster, troubleshot faster and gotten back up to speed yep faster. So a problem that could have been resolved in a week, will most likely take now at least 2 weeks. It would not surprise me if it extends out a third week, depending on how fast the part are ordered. I realize I am not on a 3 hour response like a T1 line, but 9 days to actually seriously troubleshooting the problem is excessive. And the reason I believe it's tolerated is often it expected a great deal of the customers won't notice it, is why I believe it would be good for users to collaborate. After all isn't that a large part of the purpose of this forum?
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Sat, 11 Aug 2007 21:40:43 EDT
Piggie posted :
said by mojo1:

Right now, I am getting in the mid 200 range pinging just about anything from DOS. The VOIP is working, but you can tell when someone is on the phone because web access slows to a crawl.

Mid 200 down or your latency is up to 200 Mojo? And what type of VOIP box do you have because that is good it takes it's slice first from your browsers, it should. Do you have a VOIP box that is in series ahead of your router or do you have in a LAN port and do traffic shaping? Just curious.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Sat, 11 Aug 2007 14:17:21 EDT
nfury8ing posted : Same thing here, and has been that way for several weeks again now.

Why can't we just accept that Windstream just flat out isn't worth the time, hassle, or suckitude. Too bad they hold a monopoly in this region.

Re: Piggie has now joined the Haters!

Sat, 11 Aug 2007 13:19:26 EDT
mojo1 posted : Right now, I am getting in the mid 200 range pinging just about anything from DOS. The VOIP is working, but you can tell when someone is on the phone because web access slows to a crawl.

Re: Piggie has now joined the Haters!

Sat, 11 Aug 2007 02:55:40 EDT
Piggie posted : Try a real ping test like in DOS or PingPlotter.com and find your real ping times. Because those are fast enough speeds for VOIP if your latency is reasonable.

Re: Piggie has now joined the Haters!

Fri, 10 Aug 2007 22:49:10 EDT
mojo1 posted : Just a quick note - no call from Windstream, as they promised, to update me on the situation. That is unlike them as they usually call when they say they will.

Upload speed is suffering too now. Looks like I picked a bad time to sign up for VOIP...

Re: Piggie has now joined the Haters!

Fri, 10 Aug 2007 22:27:01 EDT
Piggie posted : Icon, you saying you keeping your sarcasm turned off in the forum is into itself sarcasm! OINK! :@)

I have said my peace, internally not out here in public, but I strongly sympathize and empathize with Mojo and all the people in GA and TX where months heck, nearly a year has gone by without full resolution of their bandwidth. While my situation is temporary (I hope) this experience has given me a very nasty taste of what it would be like to know it could go on for a year, or back to Hughes or dial up.

It has been very enlightening at not only a consumer but humanistic level, probably more so the later.

But! :@) I love Shadow's idea! more lightning till the UMC fries so bad I have to wait a year without dsl but finally get a Calix, NOT! I am so far down the food chain in Windstream that I will see 6m after most of Lexington is ADSL2 and willing to bet money on it.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Piggie has now joined the Haters!

Fri, 10 Aug 2007 16:55:30 EDT
shadowfax posted : That s good news ! It much easier to fix a t1 than fixing AT&T backbone issues. Now while youre at it, tell them to go ahead and intall a CALIX while they are there ! :D

Re: Piggie has now joined the Haters!

Fri, 10 Aug 2007 14:02:22 EDT
Icon posted : Probably best with this bunch!