Topic 'Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES' in forum 'Verizon FiOS'

Topic 'Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES' in forum 'Verizon FiOS' - dslreports.com http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19452205 en Thu, 24 Mar 2022 11:49:14 EDT Thu, 24 Mar 2022 11:49:14 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19539572
Guess I'll just have to wait for them to come to their senses. :uhh:
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Hello...is there anybody in there?]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19539572 Fri, 30 Nov 2007 16:04:50 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19539427 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19539427 Fri, 30 Nov 2007 15:43:06 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19539045 said by clupea:

I also have 15/2 business FIOS (since 9/2005). I just called Verizon's business line (877-483-2522) and they have no information about any packages other than 30/5, 5/5 and 15/2 (same as what they've been offering for two years). There was no indication they'll be rolling out 20/5 or 15/15 for business.

Add this to no support for FiOS TV with a business account and it appears FixedIP == chopped liver *sigh*.
I have since canceled my 15/2 business fios (within my 30 day trial) and opted for 15/15 residential for half the price. They said if I ever wanted to come back, I can without a residential termination fee. So if they offer the higher speeds on business at some point I will definitely go back so I can have no restrictions and a static IP. I really don't care If i need 2 ONTs installed to have fios TV in the future. Although they did make it clear when I cancelled that FIOS TV will be available for business customers after the new year but at "Business Prices"]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19539045 Fri, 30 Nov 2007 15:19:17 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19539216 said by clupea:

I also have 15/2 business FIOS (since 9/2005). I just called Verizon's business line (877-483-2522) and they have no information about any packages other than 30/5, 5/5 and 15/2 (same as what they've been offering for two years). There was no indication they'll be rolling out 20/5 or 15/15 for business.

Add this to no support for FiOS TV with a business account and it appears FixedIP == chopped liver *sigh*.
Yeah, they are totally screwing over their business customers. I still maintain they want to keep their T3/DS3 business, which costs businesses a HECK of a lot more than a FiOS connection. I don't see them offering these speeds anytime soon, they apparently have no intention of keeping their business customers happy.
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Hello...is there anybody in there?]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19539216 Fri, 30 Nov 2007 15:11:38 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19538989 said by Jason1010:

I called again and spoke with someone else in the business dept who seemed to know without having to put me on hold. They said they are aware of the new speeds on the residential side, but the business side has no intentions of offering it anytime in the near future. [...]
I also have 15/2 business FIOS (since 9/2005). I just called Verizon's business line (877-483-2522) and they have no information about any packages other than 30/5, 5/5 and 15/2 (same as what they've been offering for two years). There was no indication they'll be rolling out 20/5 or 15/15 for business.

Add this to no support for FiOS TV with a business account and it appears FixedIP == chopped liver *sigh*.
--
You have to run as fast as you can just to stay where you are.
If you want to get anywhere, you'll have to run much faster.
~Lewis Carroll]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19538989 Fri, 30 Nov 2007 14:36:48 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19538961
All together, considering other people's problems, I'm pretty happy that I got my upgrade within a few short days.

Really happy with it too, although I wish it was 50/20 instead of 30/15 ;)]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19538961 Fri, 30 Nov 2007 14:33:34 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19538902
I asked to be upgraded. She said she was putting a work order in and to expect the upgrade within 24 hours. I noticed it hit within a couple of hours. Here's my results:

BBR tests are comparable.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19538902 Fri, 30 Nov 2007 14:26:13 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19533643 said by JohnA:

Your price goes up $15/month. $46/month includes discounts for new subs.
My bad it's actually 45/month...but even with it going up $15/month, that would still only make it 60 and not 65.
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My diet is highly composed of FIBER!
Massachusetts FIOS Map]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19533643 Thu, 29 Nov 2007 17:33:22 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19532620 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19532620 Thu, 29 Nov 2007 14:53:47 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19530138 Your price goes up $15/month. $46/month includes discounts for new subs. ]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19530138 Thu, 29 Nov 2007 07:32:11 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19527771 --
My diet is highly composed of FIBER!
Massachusetts FIOS Map]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19527771 Wed, 28 Nov 2007 19:55:35 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19524949 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19524949 Wed, 28 Nov 2007 13:04:46 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19522953 said by RolteC:

said by Nutso:

Did they change prices again in ny?

Verizon price's are really wacky. Why on earh is 10/2 more then 20/5.

Wow $45/month for 20/20, you are VERY LUCKY.
No kidding. I just called today to change from 15/2 (49.95 per month) to 15/15 for 64.99 per month...]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19522953 Wed, 28 Nov 2007 03:13:41 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19522785 said by Silver_2000:

said by toramo:

sense,

I'm in NoVA and ordered the upgrade from 15/2 to 15/15 last Wednesday. It's been almost a week. My account management page on verizon.net says that I have 15/15 service but I'm still stuck at 15/2. I've tried rebooting my router.

I suppose the next step is calling FiOS customer support. Ugh.

Well Im in the same boat - called and asked for the 15/15 upgrade - the account page shows its complete. The Support folks say that the account is upgraded. yet I get about 11,000 down and 800-1000 up ... No change

The ONLY speedtest that shows anywhere near the old speed of 15/2 is the verizon.net/speedtest is that one - Every other speedtest that is actually on the internet is in the 10 mb/1mb range - which means that Verizons internet facing routers are not keeping up ...

I called support and they said someone will call tomorrow -Im not going to hold my breath...

I have had FIOS internet and TV for years and as time goes on the support has fallen WAY off. for those reasons I can no longer strongly recommend it to friends and family like i used to
Again, after running the speed test (at verizon) did you run the Fios Optimizer? That is what got my speed up to where it should be....]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19522785 Wed, 28 Nov 2007 01:46:15 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19522442 said by Nutso:

Did they change prices again in ny?

Verizon price's are really wacky. Why on earh is 10/2 more then 20/5.
Wow $45/month for 20/20, you are VERY LUCKY.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19522442 Tue, 27 Nov 2007 23:59:33 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19522239 said by toramo:

sense,

I'm in NoVA and ordered the upgrade from 15/2 to 15/15 last Wednesday. It's been almost a week. My account management page on verizon.net says that I have 15/15 service but I'm still stuck at 15/2. I've tried rebooting my router.

I suppose the next step is calling FiOS customer support. Ugh.
Well Im in the same boat - called and asked for the 15/15 upgrade - the account page shows its complete. The Support folks say that the account is upgraded. yet I get about 11,000 down and 800-1000 up ... No change

The ONLY speedtest that shows anywhere near the old speed of 15/2 is the verizon.net/speedtest is that one - Every other speedtest that is actually on the internet is in the 10 mb/1mb range - which means that Verizons internet facing routers are not keeping up ...

I called support and they said someone will call tomorrow -Im not going to hold my breath...

I have had FIOS internet and TV for years and as time goes on the support has fallen WAY off. for those reasons I can no longer strongly recommend it to friends and family like i used to ]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19522239 Tue, 27 Nov 2007 23:23:37 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19522171
In Schenectady, NY the 20/20 price is $25 more per month. I am not surprised there is variation but that's a heck of a lot of variation.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19522171 Tue, 27 Nov 2007 23:12:44 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19521922 said by toramo:

sense,

I'm in NoVA and ordered the upgrade from 15/2 to 15/15 last Wednesday. It's been almost a week. My account management page on verizon.net says that I have 15/15 service but I'm still stuck at 15/2. I've tried rebooting my router.

I suppose the next step is calling FiOS customer support. Ugh.
Same happened to me. After 1.5 hours on the phone with Verizon, I gave up. Then I noticed at speedtest.verizon.com after I ran the test at the bottom there was a "Fios Optimizer" link. I installed it, it did it's thing, I rebooted and bam...I'm at 15/15...Wish I wouldn't have sat on the phone with VZ...LOL]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19521922 Tue, 27 Nov 2007 22:36:25 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19521716
I'm in NoVA and ordered the upgrade from 15/2 to 15/15 last Wednesday. It's been almost a week. My account management page on verizon.net says that I have 15/15 service but I'm still stuck at 15/2. I've tried rebooting my router.

I suppose the next step is calling FiOS customer support. Ugh.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19521716 Tue, 27 Nov 2007 22:09:43 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19521549
Verizon price's are really wacky. Why on earh is 10/2 more then 20/5.

]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19521549 Tue, 27 Nov 2007 21:47:22 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19518561
Thanks guys. I also got them to pro-rate the month free and 6 months @ $10 off since I couldnt sign up online and the promo was only intended for new customers

The new upload speed came just in time for my new sling box :)]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19518561 Tue, 27 Nov 2007 13:57:04 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19517355
just 15/2 which we have or 15/15 for $15/mo then what we are paying now so not worth it just for faster upload even though I do some uploading and its painfully slow, its uploading by choice not a neccesity so i prob just wont do it. rather have 20/5.

i'd take the 15/15 for faster up if it was same price or slightly more but not for $15/mo. asked for a deal or discount being that 20 down is not available yet in our area and rep said were already getting double discounts or someting and she woudln't be able to do anything. I wouldn't want to mess up whatever deal we currently are locked in with just to get faster up.

next choice is 30 down and i guess 5 up for an exhorbitant cost. its double the down speed but more then double the price. Its more for businesses.

oh well. she said 20 down should be coming eventually to PA. i guess thats the whole state gets at same time? wouldn't the Philadelphia areas be a priority on their list for PA and nationwide being the 5th largest city?

she acts like its by the state but it seems to be by the neighborhood as i know developments down the street that dont have fios at all. guess were lucky to have fios at all even if the only thing worthwhile is the internet service as their tv service sucks.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19517355 Tue, 27 Nov 2007 10:33:17 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19517326 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19517326 Tue, 27 Nov 2007 10:25:56 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19517253
not to mention the high probabability of your service going down for as long as 48hrs when you try to upgrade which sounds like a nightmare.

tried online live customer help to no avail also. Comcast has 24hr support and you get right through. verizon isn't open most of the time and when they are your on hold for hours just for them to probably screw up anyway.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19517253 Tue, 27 Nov 2007 10:10:34 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19517218
If not, you need to log into your account on VZ.com

Then, go to your Internet package, and there will be a link to "Upgrade Plan".

Then, choose the upgrade package you want - go through all the screens - get an order ticket number, etc.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19517218 Tue, 27 Nov 2007 10:03:19 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19517148
currently 15/2 in the Phila. PA area which has higher speeds now avail for a couple weeks but can't find where to upgrade.

I need faster upload then 2 and wouldn't mind faster down then 15 but i think its going to be choice between 20/5 or 15/15 if i can ever find where to do it on the site.

beats calling them up though if i can do it on the site.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19517148 Tue, 27 Nov 2007 09:49:13 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19516783
The online option to upgrade at 89$ a month is already gone. hell that wasnt even a week. That also only applies apparently to new customers only. My options are severely limited as an existing customer.

I had better be grandfathered in when my contract expires in May of next year or I will be very very unhappy.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19516783 Tue, 27 Nov 2007 08:06:04 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19496862 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19496862 Fri, 23 Nov 2007 17:36:45 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19496764 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19496764 Fri, 23 Nov 2007 17:14:56 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19495519
Since she said $15 more and not like $20 more, I am assuming I'm still getting the bundle discount?

That is of course assuming they ever figure out on their end how to make changes in my service. I was told they had to create a "trouble" ticket just to get all my services on the same bill although when the lady checked it showed that I had all 3 services with the monthly discounts. I was told once they managed this, I would receive a callback to upgrade me to the 15/15 service.

Sounded very odd to me, my account shows all 3 but she can't find the individual internet part of it.

If I don't hear back today I'll be calling again, maybe a different person will have a different result.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19495519 Fri, 23 Nov 2007 12:23:28 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19493032
Now that is currently $35/month more then what Im paying for 20/20.... and honestly, there is NO need for 50MBits down.

There aren't too many places that will send to you at anywhere near that download speed. If they would have made it 50/30 or 50/40 I would have jumped on it. But I will stay very happy with my 20/20.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19493032 Thu, 22 Nov 2007 20:42:00 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19492937 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19492937 Thu, 22 Nov 2007 20:15:55 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19491629 fiosguy1, or anyone else working for Verizon or VZ PA fBA, do you know if the symmetric FiOS at 15Mbps is covered with the FiOS Double Freedom, and if so 2 things:
1) What exactly is the discount?
2) How is it applied when ordering online through the back-door qualification method, NOT through the »www.verizon.net/fios qualification tool.
3) When ordering should we select one of the contracts, or a month to month plan, when already on a Double Freedom bundle?

Thanks in advance, because it's a little annoying trying to find out since we currently don't have FiOS Internet, and when I check the National Freedom Bundles site it only spits back DSLow at 3Mbps, which we already have. Also, that Double Freedom bundle went through perfectly, we just downloaded our November Bill. So I assume we can simply add the FiOS speed tier we want ang go from there.

Alan.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19491629 Thu, 22 Nov 2007 13:19:58 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19490519
verizon called me last night. I was not home. They said on there end its fine.

On mine... i am still getting 20/5...not 20/20.

unsure why. I have changed routers...changed pc's all mtu settings are right...just so on my end i cover everything...changed ethernet cables...restarted router..releases reneewed ip address...

looks like i am calling verizon again tomorrow.]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19490519 Thu, 22 Nov 2007 09:28:14 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19484432 said by myfiosisdown :

here is an update on my situation,

i called tech support again. As i said in previous posts..upgraded on online. Never got faster speeds. Called..they said its all set. Next day...phone and internet are dead. No IP ...no dial tone... called in...they said it was not becuase of the upgrade it was an outage... i tried to argue the point but the tech support rep "nathan" said it was an outage and he would have a network tech look at it but it would be up in 4 hours...6 hours go by...zip...I call again..Rep tells me yes it is becuase of the upgrade... was able to restore dial tone but could not get faster speed... as of now i still don't have it 48 hours later...
You wouldn't happen to be in VA would you? I ordered my upgrade on the phone and it has also been 48 hours now, still not upgraded.

Update: I now have to re-place my order for some unknown reason (probably some tech marked the ticket complete when he absolutely did nothing). Trying to re-place my order the rep is saying their order system is down and that it has been referred to engineering. She said it would take a few days and because of the holiday I would have to wait until Tuesday to hear from them. WTF? 1+ week for a speed upgrade? ]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19484432 Wed, 21 Nov 2007 09:37:57 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19483963
i called tech support again. As i said in previous posts..upgraded on online. Never got faster speeds. Called..they said its all set. Next day...phone and internet are dead. No IP ...no dial tone... called in...they said it was not becuase of the upgrade it was an outage... i tried to argue the point but the tech support rep "nathan" said it was an outage and he would have a network tech look at it but it would be up in 4 hours...6 hours go by...zip...I call again..Rep tells me yes it is becuase of the upgrade... was able to restore dial tone but could not get faster speed... as of now i still don't have it 48 hours later...]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19483963 Wed, 21 Nov 2007 07:22:19 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19483431
Got my ticket number and hung up.

Then of course when I'm in the middle of a 80 man pvp fight in Alterac Valley VZ decides to fix the connection.

At least it came right back..

Now I'm 15/13ish.. gotta play with settings.
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Mac Chatter
»www.macchatter.net]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19483431 Wed, 21 Nov 2007 01:27:47 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19483303 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19483303 Wed, 21 Nov 2007 00:46:28 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19483258 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19483258 Wed, 21 Nov 2007 00:37:07 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19483124 said by DoRight:

Call FIOS support and find out why..
I have a ticket open but there have been no updates all day. Shouldn't it take 5min tops to make a config change?]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19483124 Wed, 21 Nov 2007 00:04:50 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19483082 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19483082 Tue, 20 Nov 2007 23:58:22 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19482839
Fine... .just fine..

Yay he's saying I'm being referred to a special projects unit.

Probably the goons who break your connection intead of fixing it. *sigh* going to be talking to vzgustavo again I suppose.
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Mac Chatter
»www.macchatter.net]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19482839 Tue, 20 Nov 2007 23:17:26 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19482807
Repeat to him that I'm using the 15/15 plan and it's back to his resources.

Holding again.
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Mac Chatter
»www.macchatter.net]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19482807 Tue, 20 Nov 2007 23:13:09 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19482796
Online with tech support and the guy is giving me this line about some sort of "Grace Period".

Hold for 2 minutes.

Are you on a wireless connection? no.

yawn back oh hold again while he consults "Resources"

(Suspect resources is code for I need to research my next excuse in the system).

Can not wait to hear the next excuse..

Holding!
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Mac Chatter
»www.macchatter.net]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19482796 Tue, 20 Nov 2007 23:09:58 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19482598 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19482598 Tue, 20 Nov 2007 22:39:10 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19482555 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19482555 Tue, 20 Nov 2007 22:33:03 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19482423 http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19482423 Tue, 20 Nov 2007 22:14:39 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19481664
I did get 36.5 mb to that site when I had the 35/10 package so I know it can go atleast 37 mb]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19481664 Tue, 20 Nov 2007 20:09:42 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19481419 said by Rax:

I cant get over 15 to 17 mb upload on most tests because they are too small of a file size but these do the trick and aways get advertised speeds for me.

Good that it works for you :)
I forgot but do you have 50/20? Can you do that speed test from the wave2wave test site please?]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19481419 Tue, 20 Nov 2007 19:29:07 EDT Re: NEW ~ FiOS INTERNET PREMIUM SPEED PACKAGES http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19481116
Good that it works for you :)]]> http://www.dslreports.com/forum/Re-NEW-FiOS-INTERNET-PREMIUM-SPEED-PACKAGES-19481116 Tue, 20 Nov 2007 18:39:52 EDT