Comcast XFINITY → Re: [Connectivity] HELP - wireless router + Arris modem?

I was on Comcast phone support hold while posting these messages from another wireless connection. Guy that eventually ended up on the phone had me do what you just mentioned to no avail. Finally had me unplug coax and wait 10 seconds, then plug back in (with Arris directly connected to laptop). This finally got the Arris to hand out an IP adddress.

When I then moved the connection from the laptop over to the router, no DHCP address without unplugging the coax again. It was rather weird -- why the reset button on the back of the unit wasn't working, I can't explain.

Thanks!

IronChefMorimoto

Because the battery was never removed. Thats just my 2c. Whenever doing a hard reset like what you wanted , the battery must be dislodged or removed for a "full reset" of the EmTA. I dont make em , I just make em work, and thats what I have seen in the field.

If a modem requires the performing of a powercycle operation, I can't see how disconnecting the coax cable can be a factor ? Doing so does not affect or interrupt the power source in any way..

However, I have seen cases of where there are hardware problems with those reset buttons, and it becomes necessary to remove and re-install the battery as well as un-plugging the unit from the A.C. power source in order to clear its MAC addy cache. The reset button is intended to function as a power source interrupter for both the battery and the A.C. input so as to make the constant removal of the battery unnecessary.

Removal of the battery was to be my next suggestion.