Topic 'Re: Wildblue Satellite Problems since Install on 4-01-' in forum 'Viasat Satellite' - dslreports.com http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-401-19771544 en Sat, 26 Mar 2022 03:27:17 EDT Sat, 26 Mar 2022 03:27:17 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 FIXED http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19933907 http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19933907 Mon, 04 Feb 2008 17:33:36 EDT Ghostbusters VS Wild Blue http://www.dslreports.com/forum/Ghostbusters-VS-Wild-Blue-19862739 EGON- Dont cross the beams
Venkman- Why?
Egon- It would be BAD

Egon- Imagine this TWINKY as your FAP usage, now imagine when this TWINKY is the size of NY
Winston- Thats a big TWINKY

(Venkman, stunned, laying on the floor covered in ectoplasm)
"He FAPped me"
--
"Value" Pak, Beam 28, Syracuse, Anik F2
]]> http://www.dslreports.com/forum/Ghostbusters-VS-Wild-Blue-19862739 Wed, 23 Jan 2008 21:39:20 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19862657 said by Spice300:

said by capri331:

spice300.exe
Spice300.exe is a pre-release version. You should discard it and get the latest upgrade from Microsoft :)
Sure, just what I need another FAP eating MS upgrade ;)
--
"Value" Pak, Beam 28, Syracuse, Anik F2]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19862657 Wed, 23 Jan 2008 21:24:07 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19856596 said by capri331:

spice300.exe Spice300.exe is a pre-release version. You should discard it and get the latest upgrade from Microsoft :)]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19856596 Tue, 22 Jan 2008 22:42:12 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19855402 C:\>tracert 12.213.80.60

Tracing route to wpad.wildblue.com [12.213.80.60]
over a maximum of 30 hops:

1 1151 ms 1185 ms 1299 ms 10.25.128.1
2 1323 ms 1476 ms 1490 ms 10.243.20.1
3 2947 ms 1324 ms 1487 ms 10.243.30.24
4 1216 ms 1397 ms 1500 ms 10.243.30.1
5 1232 ms * 1609 ms 10.243.100.2
6 1268 ms 1533 ms 1364 ms wpad.wildblue.com [12.213.80.60]

Trace complete.

C:\>spice300.exe\sure I'll do that
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"Value" Pak, Beam 28, Syracuse, Anik F2]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19855402 Tue, 22 Jan 2008 19:54:28 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 FIXED http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19855177 said by capri331:

Are you sure I am on WB-1? No ;) Run a Trace Route to the Syracuse proxy for Anik-F2:

tracert 12.213.80.60

That is a better solution than switching to beam 116 because it puts you in the middle of beam 28.
--
Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19855177 Tue, 22 Jan 2008 19:22:51 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 FIXED http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19854625
As far as the FAP goes when I hear that they have no way to tell when I went over just that I did. Therefore they once again point to someone else as being at fault.

You know, if someone would really say that, "well you were FAPped before and then had a little break but you never really dipped below your 70%..." OK I would buy that. Never mind that the original FAP occurred during a system outage.

Whatever...I know I can get unFAPped if I keep monitoring my usage.

I am running Fapzilla on a 30 minute cycle but it I can't find where it is logging the info. So most of the time when I am working on the PC I manually take a reading.

Are you sure I am on WB-1?]]> http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19854625 Tue, 22 Jan 2008 17:54:54 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 FIXED http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19854216 said by capri331:

tracert 75.104.128.60

Tracing route to 75-104-128-60.cust.wildblue.net [75.104.128.60]
over a maximum of 30 hops:

1 961 ms 1146 ms 687 ms 10.25.128.1
2 1242 ms 1334 ms 1217 ms 10.243.20.1
3 1026 ms 1200 ms 1255 ms 10.243.30.24
4 1401 ms 851 ms 1128 ms 10.243.30.1
5 778 ms 1177 ms 1382 ms 10.243.100.2
6 1599 ms 2660 ms 1187 ms 10.243.110.2
7 1683 ms 1242 ms 1187 ms 10.223.10.2
8 900 ms 1274 ms 1099 ms 10.233.110.1
9 804 ms 1161 ms 2036 ms 75-104-128-60.cust.wildblue.net [75.104.128.60]You are using the Syracuse gateway for WB-1 because your trace route to the Syracuse proxy for WB-1 did not exit the gateway. Forget what I said about the proxy appearing on hop 6 or 7 because the Syracuse gateway for WB-1 has more devices than the other gateways. If you do not believe me, run a trace route to the Laredo proxy for WB-1 and compare the results to your trace route to the Laredo proxy for WB-1 on page 1 of this thread.

Laredo proxy for WB-1: tracert 75.105.128.60

Syracuse proxy for WB-1: tracert 75.104.128.60

As to the FAP, your posted values show you to be more than 1000 MB below your limit. You should know if you downloaded that much in 2 days. You need to identify the source of the unexplained usage. I suggest you set Task Scheduler to execute Fapzilla every 15 minutes. The maximum you could download in 15 minutes using the Value Pack is about 59 MB and the period is about the quickest that the FAP meter seems to update.
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Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19854216 Tue, 22 Jan 2008 17:04:30 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 FIXED http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19849550 said by Spice300:

Go to the Command Prompt and execute:

tracert 75.104.128.60

Post the results so we can see if you really have been switched to the Syracuse gateway. If you are using the proxy, turn it off because it may be causing your slow download speed. Also test your download speed with the 1008 kB file size. The smaller files give inaccurate results.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>tracert 75.104.128.60

Tracing route to 75-104-128-60.cust.wildblue.net [75.104.128.60]
over a maximum of 30 hops:

1 961 ms 1146 ms 687 ms 10.25.128.1
2 1242 ms 1334 ms 1217 ms 10.243.20.1
3 1026 ms 1200 ms 1255 ms 10.243.30.24
4 1401 ms 851 ms 1128 ms 10.243.30.1
5 778 ms 1177 ms 1382 ms 10.243.100.2
6 1599 ms 2660 ms 1187 ms 10.243.110.2
7 1683 ms 1242 ms 1187 ms 10.223.10.2
8 900 ms 1274 ms 1099 ms 10.233.110.1
9 804 ms 1161 ms 2036 ms 75-104-128-60.cust.wildblue.net [75.104.128.60]

Trace complete.

C:\>

Well so far so good. No heart aches EXCEPT they FAPped me again and I have been keeping track and I came nowhere near7000 let alone higher. Their only explanation is "well you must have exceeded your bandwidth then dropped below the threshold (between Jan 17 LOW =6084 HIGH = 6214 & Jan 19th where I topped at 6442) How did I manage that LOL?]]> http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19849550 Mon, 21 Jan 2008 23:02:24 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 FIXED http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19824235 said by Spice300:

Go to the Command Prompt and execute:

tracert 75.104.128.60

Post the results so we can see if you really have been switched to the Syracuse gateway.
I can tell you I am not using Syracuse]]> http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19824235 Thu, 17 Jan 2008 22:51:23 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 FIXED http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19823056
tracert 75.104.128.60

Post the results so we can see if you really have been switched to the Syracuse gateway. If you are using the proxy, turn it off because it may be causing your slow download speed. Also test your download speed with the 1008 kB file size. The smaller files give inaccurate results.
--
Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19823056 Thu, 17 Jan 2008 20:11:15 EDT Wildblue Satellite Problems since Install on 4-01-07 FIXED http://www.dslreports.com/forum/Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19821289 Download Connection is:: 393 Kbps about 0.39 Mbps (tested with 386 kB)
Download Speed is:: 48 kB/s
Upload Connection is:: 104 Kbps about 0.1 Mbps (tested with 386 kB)
Upload Speed is:: 13 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2008/01/17 - 1:22pm
D-Validation Link:: »testmy.net/stats/id-PCI3OE59X
U-Validation Link:: »testmy.net/stats/id-VDYUAPQ8T
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11 [!]

Well OK those who have followed along know I was FAPped and cant tell from this I am no longer FAPped. I have seen as high as 528kbps down and 110kpbs up int eh last half hour!

The way this is thing is switching pages tells me it is more than just faster access.

I know what has been done today but please forgive me for not saying just yet. It was a request of the tech to give it a few weeks. He has a few other customers like me with the same problems. He states it seems to be those of us who get trapped in the beam overlap areas that have these issues. All I can say right now is it seems to have made a huge difference. Give me the 2 weeks or so and I will reveal the cure. :)
:D]]> http://www.dslreports.com/forum/Wildblue-Satellite-Problems-since-Install-on-40107-FIXED-19821289 Thu, 17 Jan 2008 15:49:10 EDT Re:Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19819871 said by capri331:

Tomorrow is the day of the go no go fix...film at 11 ;)
Well it's 12:25pm January 17 2008. I am still waiting on my AM appointment of the service tech. No show (yet) no call. I will be calling at 1pm to politely ask if he is detained. Although with the track record of showing up on time I amnot surprised. ]]> http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19819871 Thu, 17 Jan 2008 12:28:43 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19819828 Download Connection is:: 124 Kbps about 0.12 Mbps (tested with 386 kB)
Download Speed is:: 15 kB/s
Upload Connection is:: 22 Kbps about 0 Mbps (tested with 97 kB)
Upload Speed is:: 3 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2008/01/17 - 8:14am
D-Validation Link:: »testmy.net/stats/id-7DILFRA4O
U-Validation Link:: »testmy.net/stats/id-K1VRDQNMA
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11 [!]]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19819828 Thu, 17 Jan 2008 12:22:25 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19817829 said by Corning NY :

In another matter, I recently "optimzed" using the Dish optimzer 7-01-07 and am now unable to even open Firefox. Do I know that these two are related? Well I uninstalled the Dish Optimizer and got Firefox again. I Optimized once again an dstill no Firefox. If you want help, post speed results from Test My Network.
What service package do you have (silver, gold or platinum are Dish Network's options)?
What beam, gateway and satellite are you using?
Clear Firefox's cache and time a page load of CNN. Post your resluts so we can get an idea of what's happening with your system.
--
Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19817829 Thu, 17 Jan 2008 01:56:13 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19817470 said by Corning NY :

we must have the SAME installer, as I was told the same thing.

In another matter, I recently "optimized" using the Dish optimizer 7-01-07 and am now unable to even open Firefox. Do I know that these two are related? Well I uninstalled the Dish Optimizer and got Firefox again. I Optimized once again an dstill no Firefox.

This Wildblue is a pain...and I too can throw rocks faster than this thing uploads.
If you read my 1st post in this thread I named the installer.

This Wildblue is a pain...and I too can throw rocks faster than this thing uploads.

Once I sat here and started blinking my eyes really fast and I saw the pages starting to move.

On another note: Nichole didn't call again tonight. :huh:

Tomorrow is the day of the go no go fix...film at 11 ;)]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19817470 Thu, 17 Jan 2008 00:07:02 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19814833 I am not sure where you are from but we must have the SAME installer, as I was told the same thing. Unfortunately, I was not home when said tria was swapped out!

In another matter, I recently "optimzed" using the Dish optimzer 7-01-07 and am now unable to even open Firefox. Do I know that these two are related? Well I uninstalled the Dish Optimizer and got Firefox again. I Optimized once again an dstill no Firefox.

This Wildblue is a pain...and I too can throw rocks faster than this thing uploads.]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19814833 Wed, 16 Jan 2008 18:22:21 EDT Re: Still waiting for my follow up call from escalations UPDATE http://www.dslreports.com/forum/Re-Still-waiting-for-my-follow-up-call-from-escalations-UPDATE-19809294 said by capri331:

I had said that if it is canceled how are we going to know if this next attempt will fix it? Remember that you can verify your gateway by executing trace routes to the Laredo and Syracuse proxies. The proxy will appear at hop 6 or 7 if you are using that gateway. Otherwise the trace route will exit your gateway, pass through several other devices and enter the other gateway like mine did in the trace route that I posted on page 1.]]> http://www.dslreports.com/forum/Re-Still-waiting-for-my-follow-up-call-from-escalations-UPDATE-19809294 Tue, 15 Jan 2008 21:07:26 EDT Re: Still waiting for my follow up call from escalations UPDATE http://www.dslreports.com/forum/Re-Still-waiting-for-my-follow-up-call-from-escalations-UPDATE-19808717
I asked twice if she was able to email me the breakdown of the credits and on the 2nd time she couldn't. I was told I could see them online in the statement section. These credits were supposed to have posted 1/11/2008. I don't see them as of yet.

She is also working with the agent above her to see what can be done beyond this waiver status. I am supposed to know more by the close of business on the 16th.

Now there seems to be some issue about the upcoming service call on the 17th. The way I understand it they are trying to cancel it. I had said that if it is canceled how are we going to know if this next attempt will fix it? Basically the answer was a bit cloak and dagger but I am getting the idea they now feel I have been on the wrong beam too. HELLO!

I'll keep everyone updated as I know more.]]> http://www.dslreports.com/forum/Re-Still-waiting-for-my-follow-up-call-from-escalations-UPDATE-19808717 Tue, 15 Jan 2008 19:43:46 EDT Still waiting for my follow up call from escalations http://www.dslreports.com/forum/Still-waiting-for-my-follow-up-call-from-escalations-19808623 I am starting to lose faith in her.

I called to leave her a message earlier in the early afternoon to let her have my cell number in case she called while I was out. I end up getting Heather who tells me neither Nichole is available and do I know which one she is?
After a little minor debate I just left my number.

No call while out.

So I just called again (6:45pm) because I am figuring she is getting done with her shift soon. I end up with Angela because, well I don't know why.

Angela wants to know how she can help with my billing issues. I asked her why she thought I had billing issues? She said that is what it states on her sheet. In the back of my mind I am saying WTF Mate? So I asked as polite as I could, "May I please speak to Nichole handling my ticket number 109-5531?"

I am on hold for a few minutes. Angela comes back and said "Nichole will have to call me back because right now they are unable to transfer phone calls."

What is the whole place falling apart because their satellite system is too?]]> http://www.dslreports.com/forum/Still-waiting-for-my-follow-up-call-from-escalations-19808623 Tue, 15 Jan 2008 19:26:05 EDT Re:Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19802195 A poster on WBCC used that email addie and got some results so I hope it works ok for you.
Good Luck]]> http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19802195 Mon, 14 Jan 2008 21:53:49 EDT Re:Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19802170
I love BlackDog's Avatar! Imayhave to steal it hehe]]> http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19802170 Mon, 14 Jan 2008 21:49:58 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19802146 said by Spice300:

Since I don't have the time to look it up now, what is the telephone number or email address of WB's executive escalations department? Capri331 could use it.
executiveescalations@wildbluecorp.com]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19802146 Mon, 14 Jan 2008 21:47:10 EDT eBay http://www.dslreports.com/forum/eBay-19802093
COMPLETE WILDBLUE SYSTEM:

BUY IT NOW!!! $9.99 (SHIPPING $200.00)

Then add the 1st post I had placed here as the description.

I am not that kind of person though, not saying I couldn't be driven over the edge LOL]]> http://www.dslreports.com/forum/eBay-19802093 Mon, 14 Jan 2008 21:39:31 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19802029 [Attachment=1]
Good luck :)

BlackDog's avatar
]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19802029 Mon, 14 Jan 2008 21:28:02 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-19801964 said by Spice300:

said by capri331:

Basically that was the short version.
That was the short version! :o
Hard to believe but true. :)

As far as a refund goes, if there ever will be one, what does anyone feel is fair?]]> http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-19801964 Mon, 14 Jan 2008 21:16:29 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-19801645 said by capri331:

Basically that was the short version. That was the short version! :o]]> http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-19801645 Mon, 14 Jan 2008 20:31:47 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-19801123 said by capri331:

I am of the understanding that another modem might be needed to lock onto the other beam, one with a different MAC address than I have. Supposedly this would help the process? Not likely. And the modems are Wildblue-universal. They use the same modem on all beams of both satellites, increasing even more my trepidations about that dealer/installer. Knowing now that you're actually part way through the escalation process, I highly recommend pursuing the refund option.

//greg//
--
HN7000S/74cm/1w - G16/1230V - NAT 67.44.231.131/Gateway 66.82.156.180/DNS 66.82.4.12 plus rollovers - Firefox - SSL proxy switch - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-19801123 Mon, 14 Jan 2008 19:24:34 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-19800959
Although the darn near one page post I made at 1st seemed like a complete history of my experiences with Wildblue, it was not. I was told in a few other forums that I should give the cliff note version or the Reader's Digest version. Basically that was the short version.

Truth is this has been escalated. I did mention that in the 1st post. I believe this is actually the 3rd escalation with Nichole on escalations being the woman I have talked with. She has called me back once on Thursday. I am expecting to hear back from her on Tuesday the 15th.

Spice, I was told they attempted to switch the beam once in November. What proof I have is what they tell me. I think that when they offered me the "rebuild" that is how they are planning on switching beams.

I addressed this 115/116 beam swap last night with Steve in tech and he basically said that could happen with a "rebuild".

A rebuild in NOT in my future because I am just not interested in reliving the horrors I have for the last 9 1/2 months.

My installer has been saying this is a beam issue all along. At this point if they cannot or will not switch the beam without a rebuild then I am washing my hands of it. So much hardware has been replaced and replaced again why not just REALLY swap the beam and see if it works? I am of the understanding that another modem might be needed to lock onto the other beam, one with a different MAC address than I have. Supposedly this would help the process? I don't know, just repeating what I was told.]]> http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-19800959 Mon, 14 Jan 2008 19:04:59 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19800011
I think your analysis of overlapping beams is correct and that is what the tests you proposed seem to suggest. I would further suggest to anyone reading this thread to realize that if you are unsure of things in regards to Electrical hookups, hire a professional. ]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19800011 Mon, 14 Jan 2008 17:00:11 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19799970
//greg//
--
HN7000S/74cm/1w - G16/1230V - NAT 67.44.231.131/Gateway 66.82.156.180/DNS 66.82.4.12 plus rollovers - Firefox - SSL proxy switch - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19799970 Mon, 14 Jan 2008 16:54:25 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19799862 --
Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19799862 Mon, 14 Jan 2008 16:36:40 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-19799615 said by capri331:

... please feel free to offer further ideas. All of the tests indicate that your bad signal levels and slow speeds are caused by being on the wrong beam. Other people have reported this type of problem. Get the problem escalated to a supervisor at WB who knows how to switch your account to beam 116, Syracuse gateway, WB-1. Because it is full, beam 115 is a bad beam. Your installer did you a great disservice by installing your system before your beam was open. He did it because he cared more about making money than providing quality service. Because WB will not pay him for your installation, he is paying the price for the expense he has caused WB and grief he has caused you.

Mr. Annon, we have had debates about the hows and whys of grounding WB systems in the past. There are lots of ideas and no one really knows. Read the threads at wildblue.cc on this subject. Even the Faraday cage does not protect an occupant of a car because the windows are not metal. There is a news report and photograph of a lightening strike that went through the windshield of a moving car and into the pavement. Lightening does not obey the adage of electronic circuits that electricity always follows the path of least resistance because it follows the path were it exceeds the dielectric strength of electrical insulators.
--
Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-19799615 Mon, 14 Jan 2008 16:08:19 EDT Re: Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-19798743 said by grohgreg:

[
I know going back to dialup sucks, but at least it's cheaper than the $50/month that's being paid to Wildblue for the present performance level.
//greg//
$50 per month is only for the service I have subscribed to. Not including the 2nd phone line but including the price of hardware the average price has been $119.52 per month. If I averaged the cost of the 2nd line into that it works out to $152.85

With the above being said I am no closer to solving this problem.

I really do appreciate all the help here but this isn't the place for a pissing match. Everyone has something to offer and I am learning things from everyone here.

It seems obvious that there is no one simple answer to my problem. I can tell you that I am not going back to dial up unless there is no other choice. I am going to try out Verizon EVDO soon and if that doesn't work the best due to reception then Cellular One EDGE because I know Cell One has excellent signal here. If I have to change services I am going to be looking for some cash back.

I'll keep things updated on my end please feel free to offer further ideas.]]> http://www.dslreports.com/forum/Re-Wildblue-Satellite-Problems-since-Install-on-40107-19798743 Mon, 14 Jan 2008 14:10:27 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19798389 said by Mr Annon :
Asides from the grounds fetish fellow who thinks a AC inverted voltage is true DC like a battery produces (Household AC is Transformed to lower voltage and than inverted to a alternating square wave which can be easily seen on a O-Scope, from the sinusoidal AC 60HZ, and thus voltage goes from zero to max repeatedly. The wave form shows a positive side only since the negative side is inverted to positive -this is why it is called an Inverter). I can not believe his ground loop stuff when he mentions grounding the pole and the cable on both ends and at every junction block since the pole set into the ground is a additional ground point. It sounds like a pretension of knowledge and for 35 years of satellite design he claims, something does not jibe.
I believe I've been respectful of your implied AC knowledge. Reciprocity does not however seem to be among your other strengths. And that arbitrary recommendation of an additional ground rod - without any apparent consideration of code - may not have been your shining moment. An unbonded supplemental ground rod is in FACT an open invitation to ground loops. I'm also wondering if that useless link to Wilkipedia is consistent with your attention to detail.

The quote above clearly demonstrates a failure to grasp the technicalities involved when integrating exterior radio frequency generating electronics into an AC environment. As any HAM operator will earnestly profess, "more grounds are better ". Competent grounds, that is. You just have to understand the systems you're working with, and I understand satellite systems.

Grounding is simply one of several issues I've associated with this particular installation. The whole thing was a bad sell in the first place, and your "driving in a ground rod " solution would just prolong the agony - literally throw good money after bad. The solution here is to try and recover as much investment and dignity as possible. I know going back to dialup sucks, but at least it's cheaper than the $50/month that's being paid to Wildblue for the present performance level.

Alternatively, there are some 1-way satellite offerings that might work out until the new house is built. These are the type that use dialup to transmit, and receive-only from the satellite. Without a transmitter in the configuration, power/grounding/safety requirements are less stringent. But when you add the cost of dialup to what 1-way providers charge, there's no money saved. In the presence of problem-free satellite TV reception, a 1-way satellite internet connection might just work.

//greg//
--
HN7000S/74cm/1w - G16/1230V - NAT 67.44.231.131/Gateway 66.82.156.180/DNS 66.82.4.12 plus rollovers - Firefox - SSL proxy switch - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19798389 Mon, 14 Jan 2008 13:19:16 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19797707 en.wikipedia.org/wiki/Gr ··· tricity)]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19797707 Mon, 14 Jan 2008 11:36:35 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19797628
Asides from the grounds fetish fellow who thinks a AC inverted voltage is true DC like a battery produces (Household AC is Transformed to lower voltage and than inverted to a alternating square wave which can be easily seen on a O-Scope, from the sinusoidal AC 60HZ, and thus voltage goes from zero to max repeatedly. The wave form shows a positive side only since the negative side is inverted to positive -this is why it is called an Inverter). I can not believe his ground loop stuff when he mentions grounding the pole and the cable on both ends and at every junction block since the pole set into the ground is a additional ground point. It sounds like a pretension of knowledge and for 35 years of satellite design he claims, something does not jibe.

As for not registering with a nick name on this site implying a lack of credibility that may be true. However, note all the information you could ever want to find on Electrical Theory, Home wiring, and Electronic repair is readily available on this "thingy" we call the Internet. Just Google it up. Make sure your information is from a reputable source and not from one persons sayso on a Forum. ]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19797628 Mon, 14 Jan 2008 11:20:11 EDT Re:Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19794290
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ping -n 20 -w 8000 75.105.128.60

Pinging 75.105.128.60 with 32 bytes of data:

Reply from 75.105.128.60: bytes=32 time=1138ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1152ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1201ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1199ms TTL=58
Reply from 75.105.128.60: bytes=32 time=2573ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1147ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1244ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1400ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1328ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1162ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1136ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1241ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1205ms TTL=58
Reply from 75.105.128.60: bytes=32 time=2545ms TTL=58
Reply from 75.105.128.60: bytes=32 time=3815ms TTL=58
Reply from 75.105.128.60: bytes=32 time=2445ms TTL=58
Reply from 75.105.128.60: bytes=32 time=2444ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1243ms TTL=58
Reply from 75.105.128.60: bytes=32 time=2554ms TTL=58
Reply from 75.105.128.60: bytes=32 time=2462ms TTL=58

Ping statistics for 75.105.128.60:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1136ms, Maximum = 3815ms, Average = 1731ms

C:\>]]> http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19794290 Sun, 13 Jan 2008 19:54:09 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19793692 As for DC or AC, Electrical theory covers both. Electrons can not distinguish, it is all about potential. ]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19793692 Sun, 13 Jan 2008 18:14:22 EDT Re:Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19793353 said by Spice300:

To investigate whether your problems are related to trees in the line of sight, interference from radar or other microwave sources or interference from grounding issues, go to the Command Prompt and ping the Laredo proxy for WB-1:

ping -n 20 -w 8000 75.105.128.60

If those things are causing your slow speeds, then there should be packet loss. If your bad signal levels and slow speeds are caused only by being on the wrong beam, then there will be little or no packet loss.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ping -n 20 -w 8000 75.105.128.60

Pinging 75.105.128.60 with 32 bytes of data:

Reply from 75.105.128.60: bytes=32 time=1140ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1099ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1110ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1117ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1123ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1091ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1133ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1145ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1284ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1197ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1140ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1167ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1129ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1143ms TTL=58
Reply from 75.105.128.60: bytes=32 time=2416ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1580ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1139ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1128ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1136ms TTL=58
Reply from 75.105.128.60: bytes=32 time=1146ms TTL=58

Ping statistics for 75.105.128.60:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1091ms, Maximum = 2416ms, Average = 1228ms

C:\>

If it makes any difference we are presently getting snow that is falling at a fairly rapid rate and developing a ground coverage where there wasn't any earlier. All I am saying is we are having some weather conditions presently.

Also I am still in a FAP situation.]]> http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19793353 Sun, 13 Jan 2008 17:08:19 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19793312 said by Mr Annon :

Quite correct Capri. The reason you are safer in a car is the fact it creates a Faraday cage effect. Metal all around will cause the Lightning to flow around and not through you. There is also some safety due to ground isolation but when you are talking about millions of volts it is amazing how difference in potential can create a path through practically anything.

I agree, Safety issues aside, this has no bearing on your lack of WB reception.
Actually I was saying that with lightning and it's millions of volts potential could discharge right through a car. I had forgotten about the Faraday Cage effect though. I remeber that from electrical theory. ]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19793312 Sun, 13 Jan 2008 17:00:12 EDT Re:Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19793172
Packet loss can be caused by poorly performing modems AND/OR by poorly performing transmitters. Substandard ground circuits could even potentially affect obtaining the technically more advantageous beam in what's now apparently a beam overlap area.

So yes, I'd first get a written guarantee of a full refund - THEN - I'd have WB come pick up their mess.

//greg//
--
HN7000S/74cm/1w - G16/1230V - NAT 67.44.231.131/Gateway 66.82.156.180/DNS 66.82.4.12 plus rollovers - Firefox - SSL proxy switch - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19793172 Sun, 13 Jan 2008 16:31:32 EDT Re:Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19792951
Can the ground issue be resolved considering all the problems they face or would they be better off to tell WB to just come and pick up the equipment.
--
Ron~ Wildblue Select Pak, Beam 26, Dell XPS600 Pentium D~dc 3.0GHz, 2Gig Ram, dual 160Ghd, XP pro, Linksys WRT54G router, client is Laptop, XP home]]> http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19792951 Sun, 13 Jan 2008 15:45:55 EDT Re:Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19792899 said by EarthSignal:

While the ground is important it is to prevent static build up if I understand correctly and will do nothing to correct other issues. You understand incorrectly. Unlike AC systems where neutral and ground perform basic return and safety functions respectively, the multiple DC ground circuits integral these 2-way DC-powered satellite system perform several inter-related functions.

This installation should never have happened. Trying to fix it with bandaids and best guesses just ain't gonna work. Plus - when multiple issues are suspected, grounding is ALWAYS #1 to fix first. If the system isn't properly grounded, all the tests for all the other possible issues will be skewed.

//greg//
--
HN7000S/74cm/1w - G16/1230V - NAT 67.44.231.131/Gateway 66.82.156.180/DNS 66.82.4.12 plus rollovers - Firefox - SSL proxy switch - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19792899 Sun, 13 Jan 2008 15:32:56 EDT Re:Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19792746
While the ground is important it is to prevent static build up if I understand correctly and will do nothing to correct other issues.
--
Ron~ Wildblue Select Pak, Beam 26, Dell XPS600 Pentium D~dc 3.0GHz, 2Gig Ram, dual 160Ghd, XP pro, Linksys WRT54G router, client is Laptop, XP home]]> http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19792746 Sun, 13 Jan 2008 15:00:19 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19792662
ping -n 20 -w 8000 75.105.128.60

If those things are causing your slow speeds, then there should be packet loss. If your bad signal levels and slow speeds are caused only by being on the wrong beam, then there will be little or no packet loss.
--
Value Pack, beam 31, Riverside gateway]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19792662 Sun, 13 Jan 2008 14:43:05 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19792561
Whereas your AC theory cannot be contested, this Wildblue thing is a DC system. Three of the four mimimimum grounds that I recommend are DC, the 4th being an AC ground for the power transformer. Two of the three are WB-required; the TRIA bond to the antenna bracket and the cable block to an approved common ground. In addition, I also strongly recommend a 10AWG solid copper from the mounting arm/polemount to common.

When competently installed, the four grounds provide signal ground, power ground, and safety ground. When configured properly, the signal ground can also function as a backup/alternate power and safety ground if the primary is interrupted. Details available to registered members upon request

//greg//
--
HN7000S/74cm/1w - G16/1230V - NAT 67.44.231.131/Gateway 66.82.156.180/DNS 66.82.4.12 plus rollovers - Firefox - SSL proxy switch - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19792561 Sun, 13 Jan 2008 14:22:56 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19792177
I agree, Safety issues aside, this has no bearing on your lack of WB reception. ]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19792177 Sun, 13 Jan 2008 13:04:04 EDT Re: [general] Wildblue Satellite Problems since Install on 4-01- http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19792139
In your electrical panel commonly the Neutral is bonded and is not only connected to the Service Neutral, but also the meter ground, and the household ground which is connected to a ground rod or several ground rods depending on your ground potential and Local Electrical codes.In fact if you go out and look at your Electrical poles you will find a copper ground wire running down each and every one that is also connected to the Utilities Neutral wire. Many states will require an additional ground rod when a junction box like in a detached garage or shop is found. This has no bearing on the Coax cabling from the satellite which by gosh is grounded to bleed off interference caused by Electrostatic and or magnetic field generation. ]]> http://www.dslreports.com/forum/Re-general-Wildblue-Satellite-Problems-since-Install-on-401-19792139 Sun, 13 Jan 2008 12:53:07 EDT Re:Wildblue Satellite Problems since Install on 4-01-07 http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19792061
If we are grounding because of voltage spikes, i.e. lightning I have a few things to say. 8 or 10 ga wire is not going to hold up in event of a lightning strike direct or indirect. Also even if PVC is in series in the water pipes lightning will take the ground path through the water into the next metal pipes and into the ground/earth. How can I say that? Lightning discharges miles above the Earth and in some cases hits the Earth. With the current (amps) and voltage (pressure) it takes to jump that gap lightning is not going to care about some PCV in a water line. I always attempt to correct people who honestly think that they are safe in their cars in a lightning storm because they have rubber tires OR that their PC is safe because of the surge protector.

If lightning is the case then I can remotely see why a ground loop could be an issue. Electrical theory states that electricity takes the fastest route to ground. Although I can state how I have seen things that would indicate the contrary on modern day automotive electrical systems the theory still holds water.

Now if our ground situation is not as I mentioned and we are dealing with mV A/C or D/C and grounding for other reasons then I would like to know what it is. also if we are dealing with millivolts (mV) I can see how having PVC in line in the pipe would cause issues HOWEVER a ground loop would be of no effect because there is not enough current/amperage in a millivolt system to loop contact path through the earth.

Another subject: I have been posting some pictures of the install. If anyone wanted to see the whole album of pics I am going to put up the link so people can check it out. There are plenty of pics dealing with the LOS all around the dish.

»s20.photobucket.com/albu ··· ildblue/

Enjoy and as always thank you for the help ]]> http://www.dslreports.com/forum/ReWildblue-Satellite-Problems-since-Install-on-40107-19792061 Sun, 13 Jan 2008 12:32:22 EDT