Thank you for your inquiry. Suddenlink is committed to providing the
best customer service possible. We apologize for any inconvenience
caused by this issue.

The highest speed of Internet we have in your area is called our Premier
Internet package. The speed is 1 Meg up and 10 Meg down. This new speed
was recently added in your area a couple months ago. Please contact us
at 1-800-972-5757 or visit our online chat at
»www.suddenlink.com/chat.do to order services.

We hope that we have been able to provide you with the information you
requested. If we have not, or if we can be of any additional service to
you, please do not hesitate to contact us again.

Thank you,
Suddenlink Communications I-Care Team

Did you know that you can speak with a live agent without picking up the
phone? It's Easy! Simply Click on the link below and let us assist you
with your general or account specific questions. We are available 24
hours a day, 7 days a week for your convenience.
www.suddenlink.com

]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20204968 Fri, 21 Mar 2008 21:28:44 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20204678
:o Look at this for primetime!
:o :o :D :D :D]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20204678 Fri, 21 Mar 2008 20:32:22 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20203152 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20203152 Fri, 21 Mar 2008 15:19:38 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20170199
]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20170199 Sat, 15 Mar 2008 16:16:03 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20167854
]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20167854 Sat, 15 Mar 2008 00:23:39 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20167785 It seems they CAN enable your account to 12Mbps service, and in some cases, your lines are capable and boom, you have the upgrade.

In my case, my upload speeds bumped automatically, but downloads are still stuck at 8. This is with new wiring, new modem and living in the downtown ZIP code which I imagine would have sufficient wiring. Who knows, there really could be a hardware limitation on the equipment attached to my line as it is an old house.

At any rate, they'll be here in morning to upgrade us. I'll let you guys know what happens.]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20167785 Sat, 15 Mar 2008 00:04:23 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20166081
The 12M Package:

/]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20166081 Fri, 14 Mar 2008 18:30:44 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20148834 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20148834 Tue, 11 Mar 2008 20:10:13 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20148317 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20148317 Tue, 11 Mar 2008 18:46:33 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20146730 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20146730 Tue, 11 Mar 2008 13:55:34 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20143425 said by f1rstclass:

You bet your sweet ass they are still charging this so called "upgrade fee"! They really think people are going to pay for a fee to come out and check a line when the line they are checking should be something that shoulod already be capable of handling the upgraded speed.

I would love to have the upgraded speed, but they won't get one red cent from me for the increase in speed until they stop charging for this "upgrade". They're bills are already sky-high as it is for non-reliable service.

Where oh where are you FIOS..........
I totally agree with you guys!! I will not pay any stupid fee for them to come out and do nothing!!!]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20143425 Mon, 10 Mar 2008 21:55:17 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20137983 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20137983 Sun, 09 Mar 2008 22:24:22 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20135186
I would love to have the upgraded speed, but they won't get one red cent from me for the increase in speed until they stop charging for this "upgrade". They're bills are already sky-high as it is for non-reliable service.

Where oh where are you FIOS..........]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20135186 Sun, 09 Mar 2008 11:58:20 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20134336 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20134336 Sun, 09 Mar 2008 03:34:05 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20134081 said by edoublep:

Charleston, West Virginia (downtown) here.
I signed up for 12/768..scheduled a tech to come out next week for 19.99/month extra. Oddly enough, my upload speeds have jumped from 256 to 768. Upload speed was all that I was concerned about since 256 is nearly criminal. I might just cancel the upgrade.
$19.99/month for a tech to come out? I am hoping you mean $19.99 one time fee for the tech to come out to your home. Try unplugging your modem to see if you can get the higher speeds.

Does this mean Suddenlink has reduced its $70 one time install fee for the service?]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20134081 Sun, 09 Mar 2008 00:32:16 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20133968
Charleston, West Virginia (downtown) here.
I signed up for 12/768..scheduled a tech to come out next week for 19.99/month extra. Oddly enough, my upload speeds have jumped from 256 to 768. Upload speed was all that I was concerned about since 256 is nearly criminal. I might just cancel the upgrade.]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20133968 Sun, 09 Mar 2008 00:01:01 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20065995 said by tuel:

Wow sorry, but those upload speeds are pathetic compared to the FiOS I used to have before I moved to Lubbock. I wish Verizon would come out to Lubbock. They offer 15 MB/s download with 2mb/s up (soon to be 15 up) for ~$50-55 a month. That would certainly heat up competition here. Too bad Verizon doesn't have any kind of service what so ever out here...not even cell.
Yes, we are all well aware how crappy our upstream speeds are.

Welcome to the non-fiber world of cable and dsl.
--
Give me bandwidth or give me death!
»/testh ··· 71/4f240]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20065995 Tue, 26 Feb 2008 15:52:27 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20065897 --
-->Matt was here-- (love my new FiOS...It's fast as hell!!!)]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-20065897 Tue, 26 Feb 2008 15:37:33 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19958549 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19958549 Fri, 08 Feb 2008 15:10:16 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19954223 said by longgone:

Hello Again nnaarrnn.
Good hunch there on the "oversold". :hmm:
On your BTW, CL (linux) is better and fun too! :D

Check this latest Result!! :)
Maybe SL is playing about and wouldn't be great if they
continued to do so! :D


Wow, I now have to hate you. Nice result though.
--
Give me bandwidth or give me death!
»/testh ··· 71/4f240]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19954223 Thu, 07 Feb 2008 21:06:29 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19953495 Good hunch there on the "oversold". :hmm:
On your BTW, CL (linux) is better and fun too! :D

Check this latest Result!! :)
Maybe SL is playing about and wouldn't be great if they
continued to do so! :D

]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19953495 Thu, 07 Feb 2008 19:07:46 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19952899

Tech just left the house. Can't figure out why it's so slow. His test box shows "perfect" signaling, yet the suddenlink speedtest site shows 63% on the quality of service. The tech was very apologetic, and nice. Says he's bringing his supervisor back tomorrow. We'll see what happens. I think it's just a totally oversold node, because when i came home from work at 1 this afternoon, i was hitting right at 10mbit, which still isnt 12, but i wouldnt complain as much if it were a consistent 10 mbit, instead of 3-10.

BTW, tomorrow morning I will be setting up a speedtest server at the office in Charleston. Couldnt get to it today, and as ashamed I am to admit it, I cant remotely administer that box (linux) through anything other than SSH. (command prompt for those who dont know).]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19952899 Thu, 07 Feb 2008 17:19:28 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19950237 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19950237 Thu, 07 Feb 2008 10:21:37 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19947922 said by nnaarrnn:

how do you know their speedtest site is in Parkersburg? Logically it should be in Charleston, where the UUnet backbone is (if they still use it like charter did).

On another note, it doesnt matter if I (we) get 12Mb to suddenstink's speedtest server, i'm not paying for 12Mb to suddenlink, i'm paying for 12Mb to the internet (everywhere).

Yes i totally understand that Site A may only have a certain speed outbound, but at my office (Technology company in charleston) we have a fiber line from Ntelos (metro ethernet), which OUR main router (cicso 2601XM) is 3 hops from the UUnet backbone. READ:less than 5ms. I download most large files from the office, and then ftp to my house. With plenty of upload capacity here, and the theoretical 12mb there, why is it that transfers are never even close?

Regardless if a site/server only allows 3mbit per connection, if i start 4 connections, i should be able to achieve (close to) the 12mb I'm supposed to be allotted for correct?

I think maybe i'm going to place a speedtest on my BF2/ventrillo server here at the office and see what the results are, i'll update you guys with a link to do your own tests when i get the test up and running.
Let us know when you get it up and running...I'm anxious to see what kind of speeds I'm getting.]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19947922 Wed, 06 Feb 2008 21:04:18 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19944014
On another note, it doesnt matter if I (we) get 12Mb to suddenstink's speedtest server, i'm not paying for 12Mb to suddenlink, i'm paying for 12Mb to the internet (everywhere).

Yes i totally understand that Site A may only have a certain speed outbound, but at my office (Technology company in charleston) we have a fiber line from Ntelos (metro ethernet), which OUR main router (cicso 2601XM) is 3 hops from the UUnet backbone. READ:less than 5ms. I download most large files from the office, and then ftp to my house. With plenty of upload capacity here, and the theoretical 12mb there, why is it that transfers are never even close?

Regardless if a site/server only allows 3mbit per connection, if i start 4 connections, i should be able to achieve (close to) the 12mb I'm supposed to be allotted for correct?

I think maybe i'm going to place a speedtest on my BF2/ventrillo server here at the office and see what the results are, i'll update you guys with a link to do your own tests when i get the test up and running.]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19944014 Wed, 06 Feb 2008 09:48:51 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19941289 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19941289 Tue, 05 Feb 2008 19:47:29 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19936639 Anyone else in this locale having these same experiences?]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19936639 Tue, 05 Feb 2008 01:40:21 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19935958






Not too bad, i dont suppose. It was ~3 down ~700 up at 5:30 today, with >50% packet loss. Phone support reprovisioned the modem, then it was ~9 ~811 up on suddenlink's test site, but still 7mbit on any other test site. I was told that if iwas getting 9300kbps that was good enough since suddenlink's policy is "70% of download is all that's guaranteed" Even crappy old charter that used to be here would check out a problem if it was 90%. Luckily i still managed to get a tech out here thursday. I still think it's the video trap they installed that's causing the problem.]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19935958 Mon, 04 Feb 2008 22:49:54 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19920796 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19920796 Sat, 02 Feb 2008 11:08:32 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19920530 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19920530 Sat, 02 Feb 2008 10:08:06 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19920513

Still Waiting on 12]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19920513 Sat, 02 Feb 2008 10:03:18 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19917743 said by stormchas4:

I was chatting with an online rep ...cuz I wasnt getting the new espn2hd.....well I asked about the 12 speed and the fee...and he said there was no fee and he had not heard of it....he said I could get the speed and all he had to do was do his thing on his end....so Im like cool, lets do it then....well apparently he comes back to tell me it isnt available for Cross Lanes yet. Apparently living in a town within 8 miles to charleston isnt enough.

Can anyone confirm if it is available in the Cross Lanes/Nitro area?
Its best to talk to an actual CSR about the 12 Meg but they will tell you that there is a $69.99 fee unless they changed it.]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19917743 Fri, 01 Feb 2008 18:35:12 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19917294 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19917294 Fri, 01 Feb 2008 17:05:30 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19916119
Can anyone confirm if it is available in the Cross Lanes/Nitro area?]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19916119 Fri, 01 Feb 2008 14:15:54 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19915330 speedtest.wv.suddenlink.net/

meanwhile i had a speedtest opened already saying I had it.
Literally all he did was call in and they supposedly needed to change my firmware which took 2 minutes which they did remotely. and he an the speedtest again to get the same speed it had before. I had the video running the whole time so hopefully if the battery didnt die in the 15 minutes Ill have the video to post

Grand total 69.99 for someone to come to your house and open a webpage twice to tell you that the speed that you already had works. This is a total scam. This could have been done on the user end a call did not need to be made and if they charge people 69.99 for it I would more or less call it consumer fraud.

Download speed 12368 Kbps (socket test)
Upload speed 811 Kbps (socket test)
Quality of service 97 %
Maximum pause 17 ms
Round trip time 10 ms
Upstream jitter 3.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %

None the less complaints will be going to various agencies about these charges. Im not really concerned about getting the money back But future orderers dont need to get scammed into paying this]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19915330 Fri, 01 Feb 2008 12:23:19 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19909514
I wish speedtest.net provided more info on their individual servers' capacity & utilization. speakeasy.net/speedtest choosing Dallas gives me fairly consistent results. However, speakeasy's Seattle test only ran 4Mbit while speedtest.net shows my full 8Mbit to Seattle. So the capacity/utilization of the various servers and their routing to Level3's network definitely influences results.

It would be very helpful if SL would put up an internal speed test site hosted in Tyler where all the traffic gets routed before hitting Level3 so that we could accurately determine in-network speeds to help isolate our own individual connection/node problems without throwing in the variables of Level3 routers and 3rd-party speed test server capacities. Hint hint, but is anyone listening? Pete?]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19909514 Thu, 31 Jan 2008 13:29:02 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19908876
The speed is all over the place no matter how many times I try a single server, or bounce back and forth. Regardless of where I'm testing, if there's a major difference from one place to another then suddenlink has some routing issues. I do know that all my traffic is going to TX first, which is wierd since there's a UUnet backbone here in charleston. When it was Charter, it hit that instead of being encapsulated to TX for whatever reason. I used to have a 20ms ping to my SSH server at my office (nTelos Metro-E fiber 10M/10M), now it's well over 100, with an average over 200. It's less than 30ms on my neighbors Verizon DSL line.

Mid-november when i first had the service installed, there was new cable run from the pole. It has one female to female connector when it hits the house, and then the line (just as new) goes straight into the modem. Total length of cable from pole to modem = around 100'. The techs that were here saw the 10mbit average on all the speedtests i was doing, and had me go to »speedtest.wv.suddenlink.net/ to test. Same results, and they said "there ya go" and left. I'm beginning to wonder though, if it's the video signal trap they've put on the line that's causing the fluctuation in speeds, and a max hovering around 10Mbit. From my desktop to my router it's all gigabit, and 100mbit from router to cable modem.

One thing to note is that i do own my modem. Bought it used from Suddenlink 2 months ago when I signed up for their services. I'm not at home right now, so I dont know the model, but it's an Ambit.
]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19908876 Thu, 31 Jan 2008 11:56:15 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19908251 said by GeorgetownTX:

Before choosing a speedtest server location, check your tracert to various common websites. If all your traffic goes through Tyler/Dallas before jumping onto "the internet", then choosing a Dallas speedtest server location is electronically closer to you than a site physically closer to you. This narrows down your speedtest to SL's network instead of hitting potential bottlenecks on Level3's or other outside networks.
Good Point, and I too thought this would be true, and for me its about 1/2 right. I get lower pings(21-30) to Dallas and Plano, but overall speeds are 1-2Mb/s faster on the Austin server. Im sure that it has to do with server traffic!


--
Captain Oveur: Joey, have you ever been to a Turkish prison?]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19908251 Thu, 31 Jan 2008 09:53:39 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19908078 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19908078 Thu, 31 Jan 2008 09:14:19 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19907210
Lexington, KY (Recommend Server)


New York, NY


Atlanta, GA


If you are receiving them on a constant bases call Suddenlink and set up a trouble call. If you have Suddenlink Safeguard it should cover it.

Also I just have a couple of questions, do you own your modem or do you rent one from Suddenlink.

Do you subscribe to Suddenlink Phone?

If you have your own modem I remember reading somewhere that some modems may be incompatible with the 12/768 speed and customers will need to get an up-to-date modem from Suddenlink.

And if you have Suddenlink Phone the Internet/Phone modem thing is already compatible with the new speed.]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19907210 Thu, 31 Jan 2008 01:05:41 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19907068
]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19907068 Thu, 31 Jan 2008 00:20:12 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19907044

just after midnight. this is a joke right?]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19907044 Thu, 31 Jan 2008 00:15:19 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19906238
This is pretty normal for me during peak hours:
]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19906238 Wed, 30 Jan 2008 21:50:29 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19904032 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19904032 Wed, 30 Jan 2008 15:50:09 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19894407 http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19894407 Tue, 29 Jan 2008 07:58:49 EDT http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19892609 said by Pete Abel:

I'm with Suddenlink. It's my understanding that the only reason there's a service call is to make sure you have the equipment/wiring needed to get the advertised speeds. If you're getting them already, I think they'll gladly cancel the service call. If that's not the case, IM me on this forum or email me directly at pete.abel@suddenlink.com and I'll look into it for you.
Pete...are you saying that if I sign up for the 12/768 service and I'm getting the advertised speeds, then cancel my service call I won't get charged the $70 fee?]]> http://www.dslreports.com/forum/Re-The-suddenlink-12mb-scam-19892609 Mon, 28 Jan 2008 21:44:37 EDT